We just bought the 2018 XC 60 T6 Inscription (low KMs) from this dealership.
My question: why aren't there more Volvos on the road?? Our assessment is that if Volvo allowed this dealership to lead the sales effort, there would be a quantum leap in the number of Volvos on the road in Canada.
We have been looking for this vehicle for over one year. we have visited dealerships where it was if the visit never occurred. At Newmarket Volvo, completely the opposite story:
- The person we were supposed to see was busy. Another fellow (Riley) looked after us. - completely. He shared his clearly extensive knowledge about the Volvo XC60 versus the competition. (This fellow clearly LOVES cars.) His assessment of the XC 60 T6 lined up very closely with my research.
- He treated both my wife and me with absolute respect from start to finish.
- Riley accompanied us on a test drive. All the patience in the world, understanding that this was a family purchase and both my wife and I need to be comfortable with this significant purchase. (My wife was dubious about the car before we visited this dealership. Completely sold after that visit.)
- The family owner / President dropped by TWICE to check in on how we were progressing. Not pushy in any way, just clearly very invested in ensuring that our experience was great in every respect.
- We, not they, had to move the conversation forward to "we want to buy this care" from "we are shopping - we will get back to you". (Amusing that the sales "pitch" was so respectful.)
- The person we were supposed to meet (Richard) dropped by during our visit and, with no fuss whatsoever, remarked very quickly "If Riley is serving your needs, then I am fine - carry on Riley" . This is a commission driven world and to see that, there was a family culture of "customer first" was solid.
- The business end of the transaction under Alex's guidance was excellent - we were out of his office in 6 days in 15 minutes when we picked up the car!!
Conclusion - Great ownership, great dealer
As always, I am really pleased with the service. John is always so helpful and informative. It was a pleasure to meet Tyler who was very attentive to detail.
They were very prompt replying to my inquiries. A pleasure to work with.
I had a great experience leasing an XC40 from Richard Hannes. Truly appreciated his patience. He made the whole experience from start to finish stress free. I would highly recommend Volvo Newmarket as the whole team is very respectful and professional.
Next week I should have delivery of my NEW Volvo XC 60.
In my younger days I always wanted to own a Volvo because they looked square and rugged. I purchase vehicles every 3 years and this year I noticed a improvement in the style, and my admiration will be fulfilled.
I live in Sudbury and we do not have a Volvo dealership. The nearest dealer is in Newmarket, so I called and minutes later I spoke to Richard (sales person) and a deal was made over the phone. I also had the opportunity to speak to Stefano (Gen. Mgr.) and he was nothing but a kind and wonderful individual. Their service to date has been fantastic and I am looking forward meeting the Volvo Family. I hope our relationship will continue, as we move on in life.
The staff here was super helpful, professional, and kind. Newmarket Volvo makes you feel like family. The cars are awesome and the people are even better.
The staff here was super helpful, professional, and kind. Newmarket Volvo makes you feel like family. The cars are awesome and the people are even better.
I recently leased an XC40 through Newmarket Volvo and had an excellent experience. Paul was extremely professional and friendly. He answered all my questions/concerns with clarity, and made the overall experience extremely pleasant. He worked with us to make sure we got the best possible deal and was extremely professional & respectful. If you are looking to buy at Volvo Newmarket I highly recommend Paul as your salesperson!
I used the collision centre today, very professional, fast and clean job. So smooth process with my insurance. Just two calls and DONE! Thanks Todd!
Also the reception (Mackenzie) and service department staffs were very helpful and knowledgeable.
I recommend them to take care of your Volvo!
Where do I start!?
I've been servicing my 1998 Volvo C70... yes she's old, but its still full of love! The service staff at Volvo take care of my baby with open arms, Mackenzie the service advisor always makes me feel comfortable leaving my old lady behind..The shuttle driver always keeps a great conversation with me and always teaches me on new things about the cars! Unfortunately my car doesn't have these features. When the time comes to purchase a new one i will defiantly be purchasing at Newmarket Volvo
All in all 10/10 experience! I wish i could give 10 stars rather than 5!
We recently brought a Volvo s60 that needed some repairs. I can not say enough about the service department and the rest of the staff. The car was purchased used from a private seller and needed some repairs. Mackenzie was especially helpful and was in constant contact with me throughout the repair process. No surprise fees and everything was upfront and honest. The prices for repairs were very resonable and i would recommend them to anyone. I would definitely buy a car from this location again as I've bought one in the past and although this one was purchased privately we were given the same great service. I also have another s60 which was purchased from this dealership and i couldn't be happier with the car and service. Thank you 😊
After admiring the Volvo for several years we purchased our first Volvo, an XC60, from the Newmarket dealer this September. It is a gorgeous car to drive. The service and sales care we experienced at Newmarket were excellent. There was no game play with prices - just honesty. We were treated as sophisticated consumers and knowledge and demonstrations were shared efficiently. Due to Paul, the Volvo sales representative and the meeting with Alex the manager we had our best car purchasing experience to date. We would highly recommend this dealership and of course the Volvo itself.
Honest and fair sales team. I knew exactly what I was looking for and they worked swiftly with professionalism to set me up with a beautiful SUV.
The entire experience was great. Thanks to Richard and Matthew for the first-class customer care.
In my book, that goes a long way!
ps best SUV I’ve ever driven.
Newmarket Volvo has been the best dealership experience I've had yet. Paul was our sales advisor and from the get he made us feel welcom, treated us with the utmost respect, showed extensive knowledge on the vehicles and earned trust. No pressure tactics, no games. He was very accommodating with my questions over email which was my contact method of choice. We also were able to work with him to reach a great deal on our XC60. He made the process of purchasing a vehicle what it's supposed to be ! Fun ! Will definitely recommend him and Newmarket Volvo as your salesperson/dealer of choice for your next Volvo. Thanks again Paul !
We had a bad experience at this dealership buying a pre-owned Volvo. When we first pulled up the dealership looked beautiful in Fall colours and our test drive vehicle eagerly awaiting for us near the entrance. But that was the end of happy.
1. Our first salesperson wasn’t able to answer our questions about extended warranty in sufficient detail. Maybe not his/her fault, these are tricky topics and employees should be better trained. But technical knowledge aside this person had a serious character problem. We wanted to test drive two other cars when we were done but were told we were “only booked for 30min”. We asked to have service history ready upon our return from our one allowed test drive, but were told we can’t have it because of various excuses such as “service department closes at 12pm”, “it’s confidential”, etc. ...let the magnitude of this sink in. You’re buying an expensive car and the salesperson can’t get the vehicle service history for you (for a Volvo and you’re in a Volvo showroom). That coupled with his/her abrasiveness made us head home.
2. We then decided to try to talk to a different sales person. So we called the same day to find the service history from someone else. We were told to expect a call back and then the call back came from the original salesperson who reprimanded us for calling when he/she said they would get history for us later. He/she also laughed at me when I started asking some detailed questions insinuating that “luxury cars like volvo audio whatever don’t need/have...”. That was the final straw. I politely said I didn’t want to work with him/her.
3. For our second test drive we were fortunate to have had Chris, the parts manager answer some questions- he’s brilliant. Too good for this place.
4. Following second test drive we picked another salesperson but something weird happened, all of the paperwork continued to have the original salesperson’s name and the new rep didn’t seem at all motivated to work with us. He/she said the price wasn’t allowed to be discounted at all. So we asked to think it over on their end and please propose some kind of deal maybe with a roof rack thrown in. We never received a call back. Ever.
5. Other bad things: showroom has perfumed scent that makes you nauseous. Not all employees wore masks during Covid (one even came up to talk near us and wasn’t wearing a mask).
I hope the manager of this place puts in place some improvements. Where’s there’s a will there’s a way - all the best to you.
Great dealer. Friendly people. Exceptional technical department headed by an extremely experienced foreman.
Stephano, the GM, is a great person to deal with and always ready to help and available.
Overall highly recommend this Volvo dealer.
Highly recommend this dealership! They went above and beyond to get my Volvo XC90! Excellent job for Richard AND Alex!
I was very skeptical about visiting Volvo Newmarket dealership as I had terrible experiences before at a dealership and also with a few things that come with owning a Volvo. I am so glad that I gave it another chance.
I had a fantastic experience at Newmarket dealership. We bought our car the end of April during the pandemic. Richard was the sales rep who took care of us. I really appreciated his calm and welcoming demeanor. He was polished, knowledgeable and so easy to deal with. He made us feel welcome, explained all our options and pros and cons to each and gave us enough time and space to make the decisions. Richard was very accommodating with our exceptionally hectic schedules and took the time to walk us through everything we needed to know about our new car including how to set up the setting in the car and on the app.
Shortly after, we decided that we needed the bike racks for the car. Richard was fantastic in giving us the options and his perspective and he put us in touch with Chris. Chris was phenomenal as well. He shared his experience with us. Once the bike racks arrived and I went to pick them up, he kindly offered to install them for me as well. He took the time to make sure I knew how to use them and gave a few practical tips that otherwise would have taken a while for me to figure out.
I am very pleased with the new car but also the exception team that made me feel valued and taken care of.
If buying a car gives you major anxiety as it does me, I can recommend salesperson Paul Holancin. He is a good listener, very knowledgeable and didn't try to up sell me or sell me things that I didn't need. He was understanding with me as due to COVID, I didn't want to go in the showroom (although I probably could have as they were taking all the precautions with masks and such). The car buying experience went well from beginning to end. Thanks Paul!
This review is for Richard Hannes, you my man are a phenomenal sales person.
I had bought a used jeep Grand Cherokee off of richard, it was a trade in, and although I didn't buy a brand new Volvo from him he is a really genuine person to deal with.
He is honest and very upfront and didn't apply any sales tactics.
I would definitely recommend richard for your car purchase.
Cheers mate.
If I could give 0 stars, I would.
Purchased a used 2013 Equinox in September - when I went to see it, battery was dead. Got it started, then took it for a test drive.
Decided to buy it, went down 3 days later to pick up, battery dead again - got it started, then took a trip to North Bay, to charge it up.
Worked for 3 more days, then dead battery again. Took it to my local mechanic, battery replaced, to the tune of $300+
So, here's where it gets interesting. Emailed the salesman - he offers to pay me for the replacement, and asks for the invoice.
Sent it to him October 3rd. Nothing happens, so I email him November 1st, "I'll take care of this ASAP, sorry".
December - nothing
January - nothing
February, left message for GM a week ago - nothing.
So my advice? Avoid at all costs.
I recently purchased a vehicle from this location. It wasn't even a Volvo, but a Toyota Sienna that they happened to have from a trade in.
I dealt with Jim, and it was easy to coordinate and I never felt pressure or like he was playing games. He was kind and straightforward and if he didn't know something, he would ask.
Then I dealt with their Business Manager, Alex and, again, what a pleasure to work with such a quality professional. Trustworthy, honest, kind and provided a great warranty at a great price.
We visited a few times, each time with questions and taking our time and we never felt rushed. At my request, they had the vehicle ready the next day by end of day.
I would recommend these guys to anyone looking for a vehicle!
Totally went in to justify my plan on buying a Mercedes... Literally 3 days later I drove home my first Volvo. Bobbie was honest, knowledgeable and not at all pushy. She was able to find me exactly what I wanted and rushed to have the car ready within 2 days. I have nothing negative to say about the experience and am really enjoying my new car.
This review is not about any one day in particular, as I have owned the S80 I purchased from Newmarket Volvo now for 3 years. The car itself is great, and everyone who works there that I have interacted with during this time have contributed to a fantastic ownership experience. The process of actually buying the car was very low-pressure and transparent – the sales associate who worked with me, Bobbie, was very professional and answered all my questions about the car and throughout the purchasing process.
The parts counter staff, particularly Chris and Clayton, are extremely good at their jobs and possess seemingly encyclopedic levels of knowledge about any and all things Volvo. They are more than willing to help me get the right parts for my car quickly and at competitive prices. On the occasions that I have required the service department, I am greeted in a friendly manner by the service advisors Mackenzie and Mike. They make sure that any concerns of mine are promptly and professionally addressed. The technicians who work on my car are quite skillful, and to date I have never needed more than one visit to solve a problem. Also, no one who works on my car at Newmarket Volvo has ever left a mess behind – my beige interior is always as clean as when I drop the car off.
Over the time I have had this car, I feel I have had an exceptional ownership experience because of the staff at Newmarket Volvo. As my odometer continues to climb north of 300K, my car runs like a top and I know I can count on this dealership to help keep it that way.
Highly recommend going to these guys. Their prices are reasonable and they treat their customers really nice.
Kudos to Mike in Service. Very nice n knowledgeable man.
Once a Volvo, Always a Volvo...
I highly recommend this dealership based on personal experience with my daughter. She was in need of an affordable car for college and we were getting rather frustrated with pricing of previously owned cars until we met with Stefano. He found us an affordable trade-in at his dealership that provided my daughter a practical and safe vehicle that totally met her needs! The service was professional and courteous and they took good care of us.
Thank you, Newmarket Volvo.
Cheers, Mike G
I highly recommend this dealership based on personal experience with my daughter. She was in need of an affordable car for college and we were getting rather frustrated with pricing of previously owned cars until we met with Stefano. He found us an affordable trade-in at his dealership that provided my daughter a practical and safe vehicle that totally met her needs! The service was professional and courteous and they took good care of us.
Thank you, Newmarket Volvo.
Cheers, Mike G
I visited Newmarket Volvo with my Dad and had his brakes serviced. Quickly and professionally done at market rate. Very very friendly staff let us test drive a newer model with no pressure to buy. Thank you Newmarket Volvo, we will absolutely be returning.
If I could give this dealership 10 stars I would. From knowledge, to servicing, after care service, these guys are ahead of the game. I’ve personally had 3 Volvo’s from Newmarket Volvo and have dealt with Bobby, she is extremely knowledgeable and looked after my needs. My family and extended family have all purchased cars from here and I highly recommend if you’re looking for top of the game service you’ll get it from here. I’ve dealt with Stefano (General Manager) for many years and he has always looked after me. He’s extremely professional, and has put together an incredible team at Volvo. I’ll be forever buying my cars from here. Looking forward to the new S60 Polestar 2020!
I got a brand new XC90 from this dealer.
The airbag and autostop doesn't work according to the car prompts and they are refusing to fix or replace the car. I have contacted the dealer, the lease provider, the Volvo Canada,Volvo US , even headquarter in Sweden. They don't have the fix and they have even stopped communicating with me. This is embarrassing for Volvo.
I have very good experience today with the service team in this dealership. I really appreciate service manager, Mike and his team. Specially technician manager Colin , he is very friendly, professional and patient to do his best for the customers. In addition, He was the only individual who found my cars problem after I took it to multiple dealerships within Toronto.
Wholly mother of a vehicles! I just scored a gently used but exceptional Volvo XC 90 Inscription! This is my first Volvo and do I feel gooooood! Talk about feeling like superstar status the process with Richard and Alex was informative, quick and super accommodating. No sales pressure and great service. I had many options to choose from new to used to differing models. They helped me sort it out to make the best choice for me. I also kept coming back for the coffee and will likely sneak in for a few more. Volvo Newmarket is FANTASTIC! I am so over the moon freaking happy!!! ya hoo!
It was a pleasant experience at the Newmarket Volvo Dealership. Owner Stefano's input helped us in our final decision and he made sure we felt comfortable and welcome. The customer service clinched the deal for us. Michael Lee is a great salesperson. He is knowledgeable and very hands-on. Appreciate the personalized service at the time of Delivery. Michael to date answers our queries as we are still getting to know our vehicle. Kudos to the team.
I really appreciated to Michael for us to lease the my new Volvo. Its first time to know Volve , he and his team show us every information very carefully and gently. We are so satisfied everything..
Excellent & Relax environment! Service Manager Mike exceptionally professional & courteous. I’m glad I switched my service dealer to Newmarket Volvo. Rashid Mahmood
From our first conversation with Matthew, to our test drive and sales experience with Paul and then in signing all final paperwork with Alex - my husband and I had (and continue to have) an EXCELLENT experience with Newmarket Volvo. This team is very knowledgeable, down-to-earth and relatable. Their quality, personalized service also continues long after you leave the lot. We are thrilled with our new XC60 and highly recommend the relaxed, comfortable sales experience you receive at this dealership. Don't hesitate dropping in if you're in the market for a great new vehicle!
Last week was my first experience with Volvo of Newmarket. My sunroof had failed in the open position. Mike (Service) was my initial point of contact. He was knowledgeable and professional. As I don't live in the area, I had to drop it off on the Saturday. Mike told me that Matt (Sales) would put my car inside when I arrived in case it rained; until they could look at it on Monday. Matt was just as pleasant and efficient, and everything was taken care of in no time including a few questions I had had. Mike called me on Monday around noon to update me on what the service department had determined. Everything was clearly explained including a time frame of when work should be done, and even if certain repairs were necessary. I had bought my vehicle elsewhere but there was absolutely no pressure or upselling. The work I requested was done and there were no surprises. Except for how beautiful my car was when I picked it up. Someone had taken the time to wash it and shine it for me. Sign me, a very happy customer and happy Volvo owner. Thanks very much, Team Newmarket!
Paul Holancin is a top notch sales representative. Working in a similar industry, I can say he definitely takes care of his clients top to bottom. Alex Mestre did a wonderful job getting me set up and really went the extra mile with my financing options. Great place, highly recommended.
I had a really good experience with Paul at Newmarket Volvo. I've been emailing him back and forth for several years and he's been helpful. I finally made it in to meet him and he stayed late before his vacation to cater to my mother and me. It was above and beyond - he could have pawned me off but he didn't.
The dealership was bright, clean and welcoming. I would recommend a visit!
Thanks again Newmarket Volvo! Love my new XC90. Best sales and service. Thanks Richard and Alex. You guys were amazing throughout the whole process once again
Huge thank you to Matt, the Sales Manager, and Alex, the Business Manager! They both provided great service from start to finish and we couldn’t be happier with our new XC40. I would definitely recommend Newmarket Volvo to friends and family, and will be coming back for any future purchases.
Gilbert is incredible!!! He was very professional and knowledgeable from day one. His positive attitude and ability to understand customer needs convinced me choosing Volvo over other options. He made this an easy and unforgettable experience from the beginning to the end. Amazing customer service, great atmosphere, prompt follow up and timely delivery, all as promised! I would gladly recommend Volvo Newmarket to my friends. Keep up the good job!!! Thank you so much Gilbert!!! 谢谢你
Gilbert is incredible!!! He was very professional and knowledgeable from day one. His positive attitude and ability to understand customer needs convinced me choosing Volvo over other options. He made this an easy and unforgettable experience from the beginning to the end. Amazing customer service, great atmosphere, prompt follow up and timely delivery, all as promised! I would gladly recommend Volvo Newmarket to my friends. Keep up the good job!!! Thank you so much Gilbert!!! 谢谢你
Staff at this dealership are very friendly and helpful. Thank you Clayton for providing great services to customer like me constantly, good job!
Right from the moment I entered Volvo Newmarket I was extremely impressed. Richard was exceptional, he listened intently to my must haves and based on my family needs he recommended the V90 . We love our Volvo on every level, the performance, the styling, the technology and most importantly the safety. Thank you Richard for your outstanding knowledge and care!
This is a great place to get a Volvo. The finance manager is extremely friendly and knowledgeable. I got a Volvo S60 from this dealership, the sales person is not pushy or try to upsale you. The service department is also extremely helpful. It's not a big dealership but you get top notch service and respect.
Great dealership, very friendly staff as well. Thanks again Paul for the great experience and making buying a new vehicle so great! Would recommend to anyone. I will defiantly be back!
In for service. Very nice staff. Took the time to explain everything.
I write this as I sit in their newly renovated service lounge. I forgot to write this review after I bought my new XC90 about 4-5 months ago from Paul. What impressed me the most is their attention to detail. Paul was so attentive and really listened to what our needs and wants were. We originally came in to buy a lightly used XC90 but after running the numbers, we decided to get into the new one! A+ service doesn't end after you buy the car. Booking a last minute service appointment was a breeze as well. Ivan and Egor were very pleasant to deal with. Thanks Newmarket Volvo!
Just picked up my new vehicle last week and I had such an amazing experience. I purchased the vehicle from Richard but all of the sales people and managers were so helpful. It felt like I was purchasing a vehicle not only from a sales person but from a family!
I was introduced to Ivan and Egor in the service department and they seem very helpful and nice as well.
I am happy to say I have joined the family at Newmarket Volvo!
To: 'John Bullock'
Subject: Google
I had a problem with my 2006 Volvo – a number of warning lights were flashing intermittently on the dashboard display. I called Newmarket Volvo and spoke with John at the service counter. He kindly explained what was most likely to be the problem (I actually understood his explanation – I’m not a technical person but he really did good on explaning), although he said I would have to drive in so he can accurately diagnose the problem. I did make the appointment and indeed the issue was as explained. I was in and out in under an hour! – and at a price lower than quoted! And I was also made aware of a new warranty on parts for older cars like mine! Wow...Don’t know why Volvo didn’t tell me this earlier, but it works great for me! They have a lovely waiting area with a TV the size of a barn door! I really like the people, the service...and those new cars in the showroom!!! – maybe someday I’ll upgrade. For now I’m hoping to keep my car on the road for a long time. Thanks for the great service John!
Mary
Bought a XC90 here and thought the dealer was very professional an thorough.
Richard was a pleasure to deal with, I never felt pressured, and he made the experience very comfortable.
Like any sales experience, negotiation is a art, you have to be aware, but I don't feel at all that I was taken advantage of or exploited.
I'll let you know if the ongoing relationship goes as smoothly as the start of the relationship.
BTW, the car rocks.
Newmarket Volvo is the BEST Volvo Dealer in Canada. Mr. Alex Mestre is the Superb sales person and very honest person. I would like to say that Mr. Alex Mestre is the BEST Sales Person of Canada. He always keeps his customers happy under all circumstances. I do not mind driving to hundreds of miles and deal with Mr. Alex Mestre and Newmarket Volvo as they are the BEST Car Dealer in Canada.