Excellent service, I am extremely satisfied with the service I received and that is thanks to Julianne, whose professionalism and politeness make customers happy with their choice of Toyota.
Excellent service! Totally recommend Thomas for your services!
Love my experience with Thomas!
Great service at pick up.
Warm, personalized service. This place is like coming home. :)
Excellent service from Thomas. Thanks
Excellent service, very cheerful and helpful
From the second I walked in they were calling out my name as if they knew me! And took great care from A -Z Awesome kept the stress level low!
They were very professional and helpful.
2nd car I’m buying at Toyota Cowansville. Salesman was Emile. Super nice and professional!
2nd car I’m buying at Toyota Cowansville. Salesman was Emile. Super nice and professional!
Friendly helpful staff working very hard to make a good deal happen. Lots of great, reasonably priced pre-owned vehicles on the lot.
They are selling your cars, just like everybody else. Using their leverage at their advantage, and nothing else.
Excellent service
I bought a used 2016 Toyota Yaris / Mazda ! More Mazda parts with a Toyota price tag !! I'm seriously done with Toyota cars if Mazda is making them now ... I never liked Mazdas and regret not reviewing it first ... But the service has always been very good at Toyota .
I bought a used 2016 Toyota Yaris / Mazda ! More Mazda parts with a Toyota price tag !! I'm seriously done with Toyota cars if Mazda is making them now ... I never liked Mazdas and regret not reviewing it first ... But the service has always been very good at Toyota .
Great customer service.
the worst car dealer
Excellent service by Vanessa. She's polite, well informed and ready to be a help to you. Sales manager, Simon, very kind, honest and friendly. Jean- Charles is also super friendly and works hard to help you get what you're looking to buy or rent.
You will discover what you have been missing in buying or leasing a car when you visit this place. The staff, the products and environment are simply awesome!
Great service and attention to my requirements for a new car. As a regular customer, I am always treated with respect; and they know exactly what characteristics and design I expect in each car that I buy.
Very disappointed with my visit there....Had appointment with general manager....set for 2pm....he called me that same day to push back to 3pm....no problem.....when i showed up at 3pm sharp I was pawned off to a salesman....mu understanding was that I was to deal with the general manager via my contact with the owner.....I had been a patron of this dealership and was hoping for some consideration in negotiations.....this where things went south.....finally got to speak to GM ......first thing I asked him if we could converse in english given my wife ....which was present ....is American and is mostly anglophone.....even though he admitted that he could...but didn't accommodate.....secondly during this period of pandemic he did not have the courtesy to wear a mask....even though it is mandated......the vehicle I came to see was simply spray washed......mine was completely detailed......both vehicles were compact suv's.......his suv was misrepresented.....it was an awd version i did not want that , but was open minded even though the ad did not mention it was awd....he said it did....when I got home I checked the printed version and I was correct......He said he paid over the max top end for his vehicle on trade in....in spite of the vehicle needing a full brake job......he said his price was the lowest of any vehicle in the whole province ....it wasn't.....and yet he was only willing to offer me the low end of trade in value on my vehicle......a vehicle with low mileage....new tires ,new mags, remote start.....bottom line a slew of added value accessories......It is his prerogative to do as he pleases.....but what I expect is to be treated with respect and not be gas-lighted......I came in very prepared....
Very unfortunate , because I was a willing buyer.......the same day I purchased a Honda CRV.....pleasant experience....
Bottom line I will never set foot in Cowansville Toyota again.....and as well not refer them......
found a good deal on a an Accent SE
Service from vanessa was very very very poor ! I would NOT reccomend going here . As she stated go to another toyota . ..many many many times of poor service i would strongly suggest going to granby toyota before cowansville any day of the week
I have been to many Toyota's and they were okay, but yesterday for the second time I went to the Toyota in Cowansville and let me tell you that from the moment you walk in, you get greeted with a big smile and a hello. The staff is so great that you feel at home. The staff is very courteous, friendly, patient, professional and very helpful. I was served by Amy Shaw and let me tell you she was very patient answered all my questions & put me at ease with all my worries. Amy went out of her way for me and I sincerely appreciate Amy and all the great staff
I have found a new home for my car, thanks to all the wonderful staff.
Thank you 😊
Great service from the Reception to the salespeople.
Nice to go in a business and have everyone seem sincerely happy to great you
Great team with a great environment. The team works hard to see a happy customer. They always go above and beyond.
Great team with a great environment. The team works hard to see a happy customer. They always go above and beyond.
Lies,lies, lies,, Me and my boyfriend are from Montreal and we went there to buy a used car today. I really needed the car this week so we arranged a visit at cowansville. As the salesperson mentioned, the Toyota Matrix 2011 is super clean!and Extra Extra clean . We trusted him , we both took half the day off to go see the car. the salesperson, Christian mercier, forgot to mention that the whole windshield is cracked and needs to be replaced before we can actually drive it. Not only that, the brakes also needs to be replaced as well. this is horrible for salesperson to do. If I really liked the car, I would pay from my pocket , to repair the windshield and brakes. Good try , this place is terrible , all lies , just wasted our time
Beware they want to sale used car As is , what he tried with us !!!! Watch out !!!
Thanks for the google reviews so we back off !!!
Finally my friend gor her second hand car
Finally my friend gor her second hand car
Finally my friend gor her second hand car
Purchased a 2010 Toyota Rav4. A toyota salesman sold us the vehicle, which was originally from the mazda dealer right next door. During the test drive we noticed some knocks. The toyota salesman told us the vehicle need new front shocks, and the breaks where at 30%. He stated that that was the only problem with the Rav4. We decided to buy it, trusting that was the only repairs needed. After bringing the car home, the next morning the check engine, ABS, and anti slip lights came on. We called the Toyota salesman back, informed him about the car, and he told us it was sold as is, there was nothing he could do for us. We believe the dealer reset the computer, erasing the lights on the dashbored until after a sale has been completed. We had 2500$ in additional parts to be repaired, not including the labor cost.
Originally decided to buy a pre-owed car from a dealer, thinking we wouldnt have these hidden surprises pop-up the day after you bring the car home. Guess we were wrong...
Seems to have good cars.
Salesman Jean-Charles knows how to make the customer stay confortable. No pressure and savvy with his products, I can only recommand the guy!
I bought a 2017 Tacoma TRD sport today. The sale was fast and fair. The sales rep did a great job and the manager was a great guy who really worked hard to make sure I left happy. Thanks to everyone. I LOVE THIS TRUCK!!!! For anyone who needs a new ride this is the place to shop!!
Although I have not bought a car from this dealership (I live in the Monteregie) I did plan on going one day next week with my husband. I am very much interested in the two-tone 2019 Toyota Yaris hatchback. After reading these awful reviews however, I would be crazy to make the drive there and give them my business. With salespeople like this, its no wonder they have such a bad reputation among customers. I gave it a one star without even going because I had to put something down to get this printed. Reading the other disgruntled customers comments, this seems like the only option I could leave.
I was really happy with the sales service when I bought my new Prius 2 years ago. Since then, things have gotten less ideal. If you're booking appointments, you need to do so about a month in advance.
Last year, my Aquapel on my windshield was applied incorrectly and therefore there was a constant hazing effect in the rain.
This year, I called for a tire change and was offered Nov 30th. When I asked if they could do it any earlier, they said they could do the 28th. I asked about simply picking up my tires, and suddenly it could be done the 21st.
As snow is arriving sooner than that, I called back today to inquire about picking up my tires. Now suddenly they could do it next week if I was willing to leave them my car all day.
Not impressed with the new system, which is a shame as the service was previously excellent.
Before the sale, we could easily get in touch with the salesman Daniel Cote. He would call us right back for every question we would have! After the sale, it was extremely difficult to get a hold of him. We were promised that the car will be well detailed in order to clean the dog hair. We even stated it in the contract that the interior/exterior cleaning has to be made prior to delivery. We had to make a complaint to his boss in order to get it done. And his boss attitude? He said : what do you expect? It's a 2014? With his attitude, no wonder his employees don't give a damn to satisfy their clients after sale. We also bought winter use tires, one of which has a clue in it! We paid 400$ to fix a little bump on the top of the car and two touch ups on the hood. Obviously, he forgot about the two touch ups. Clearly, I wouldn't recommend this dealer.
Wow, je viens de lire les commentaires ici et je comprends que j'aurais dû les lire avant... Vendeur ben gentil mais qui ne respecte pas ses promesses. Service après-vente de schnoutte. Je viens d'appeler à l'OPC et j'ai plein de beaux articles de loi auxquels ils contreviennent.
Je suggère à n'importe qui d'aller s'acheter un véhicule ailleurs...
J'ai acheté ma première voiture (usagé) à Cowansville Toyota en août dernier, croyant avoir une bonne offre devant moi.
Malgré le fait que je payais comptant et qu'ils m'avaient indiqué un délai de 24h, cela a pris beaucoup plus de temps que prévu avant d'avoir ma voiture.
Au moment de l'achat, j'ai appris que je devais payer de mes poches le double de clé (plus de 100$).
Un mois plus tard, je constate qu'ils avaient mis de la colle pour réparer "l'enveloppe" du bras de vitesse. Aussi, le caoutchouc autour de la portière du passager ne cesse de se décoller. J'appelle pour demander si c'est possible de réparer le tout, on me répond que non, ce n'est pas couvert.
La voiture (2012) venait avec des pneus d'hiver. Lorsque j'ai changé pour des pneus d'été dans un autre concessionnaire, ils m'ont fait remarqué que mes freins arrière étaient usés à 70% et que je devrais les changer bientôt! Pareil pour les pneus, car j'imagine que le gars qui louait la voiture roulait avec les pneus d'hiver même l'été.
À peine 3 mois après l'achat, la rouille commence à apparaître dans le cadre de porte de la voiture, dans bas. J'imagine que l'ancien propriétaire jouait au golf et conduisait avec ses chaussures de golf, car j'ai trouvé plein de balles entre les coussins arrières de la voiture (leur service de nettoyage avait oublié de passer là ça l'air). J'ai aussi constaté, en levant le tapis sous les pédales, que le plancher était vraiment, mais vraiment usé! La voiture n'a que 40 000km et je sens que je vais bientôt voir des trous apparaître.
Bref, je considère qu'on m'a caché plusieurs choses sur la voiture que j'ai acheté et qu'ils n'ont AUCUN service après vente.
Définitivement, je n'achèterai pas ma deuxième voiture à ce concessionnaire.
Watch out for Simon Demarais. Bait and switch. Said he would give the winter tires, then it was not on the final offer. Could be a simple mistake. right?
So I pointed it out to him and he pointed directly to the Canada wide 500$ discount that everybody gets and said that was the tires, I called his bullcrap. The tire amount, when he printed it, was nowhere near that spot or amount. Sneaky little punk knew exactly what he was doing, he's been there 7 years. Too bad in 2016 and all the prices on the internet we still have to deal with this slimy behaviour.
Great place! They really took good care of us! Jeremiah is an awesome salesperson who takes the time to listen to his clients' needs.