Great experience at Orleans Toyota. The salesman , Chris was very polite and extremely helpful. We were looking for a 2019 Rav . During the test drive he answered every question, was extremely knowledgeable.
I bought a 2018 Rav4 just before Christmas and Marco was my salesman. He exceeded my expectations and made me feel comfortable and valued throughout the purchase. The sales manager, sorry I forgot his name, was very personable and welcoming as well. I enjoyed the experience and that’s new for me when buykng a car. I will look forward to top notch service when the time comes. Thanks to everyone from start to finish.
Very satisfied with the level of professional and dedication at no point did I feel pressured into making a decision. They provided me with a great offer to trade my existing vehicle and treated me with respect Highly recommended
Had my 2012 Civic serviced. Price compared with Quick Lubes in the area. They did a check of the car and made report on condition of tires ect...
Chris Cousineau, best salesman ever, no BS, no hassles and returns calls and emails promptly. Got a great price with the Unhaggle and driving a superb 2018 Camry SE.
service rapide,
Experience was very pleasant with welcoming staff, great social distancing measures and most of all, no pressure sales! Graham helped us get a new car lease as opposed to purchase financing. Great experience!
I had a great experience with this dealership. Marco Isaak was very patient with me and helped me from beginning to end in getting my very 1st NEW Toyota Camry 2020 SE. I'm so in love with my new ride. A BIG thank you Marco. Very pleased with my car buying experience!
I needed an oil change and went to my local Toyota dealer as I was passing by. I went in to make an appointment. I was told that they could do it right away. I said I would like to do it now and the service advisor said we can do it right away. I was in and out in an hour. Great service on the spot. I was thinking that I would have to come back later with an appointment. Great stuff.
I asked for a quote through their website and got a reply very quickly. They were able to accommodate me the same day. The process was smooth, professional and comfortable. Gabriel Parent & Matthew Crichlow were a pleasure to work with. I definitely recommend the Orleans Toyota team.
I went to Orleans Toyota, I’m from northern Ontario and I have nothing but positive things to say about these guys. I bought a Toyota 4-runner and the service was exceptional. Thank you Mr. Graham Miles for the wonderful service. I highly recommend Orleans Toyota. A great team. Thank you all very much. Victor
Have always found their Service department polite, prompt, and willing to help. Thanks guys for prompt and efficient service.
Bought my first ever car yesterday, a 2020 Rav4. Aron Goodden was more than amazing. Made me feel so comfortable the whole time, he was super honest, understood my needs and guided me towards what he thought was best for me. All I can say is that I am more than happy with my purchase.
Thank you!!!
My buying experience was amazing , very nice staff and down to earth , Graham is wonderful to deal with , very professional and good at what he does , I’m happy overall with my purchase
Recently purchased a Toyota Rav4 here and the service was outstanding. Marco Isaak was very friendly, helpful and respectful.
Thank you!
After doing lots of research and visiting several Toyota dealerships, it was a no-brainer choosing to purchase my vehicle from Orleans Toyota. A few months back, I came in and met Martin after a referral from my parents. He took the time to answer any questions I had and explained things to me in terms I could understand. I must also point out his good nature and humour! During the pandemic, Martin was unfortunately out of office but he personally arranged a meeting for me with John, who easily picked up where Martin left off. John was very kind, reasonable and patient. I never felt pressured or rushed into making a decision. Without prompt, he also offered some space for my fiancé and I to discuss privately whenever we needed it. I'm confident with my purchase and feel proud to be a new Toyota customer. A big thank you to John and Martin!
Response: Ray could have followed up, he knows who I am. When I came in to finally get the radio he did not even acknowledge me. Toyota can contact me if they really care about customer service. They do not care or take customer service issues seriously.
Original Post: Toyota misrepresented a car I had purchased by not ensuring that the radio was working correctly. This car was returned from a lease and Toyota failed to ensure the head unit was in working order. Toyota agreed that they would replace the head unit at their expense and assured me it would be back in 2 weeks. I had begun to follow up after the end of the second week and finally, after 5 weeks and many follow up phone calls, the manager, Ray, called to tell me my unit had arrived. Dealing with Toyota was a very disappointing experience and I regret buying a car from them. I was passed around between Johnathon, JP, Tony and Ray of the service department. Each time I called, they seemed to have no knowledge of what was going on and Tony was incredibly rude and even told me I didn’t know anything about car radios and I didn’t understand the situation. It doesn’t take a lot for Toyota to try to rectify the situation since this situation was a direct result of the service team not doing their job properly.
This is my first car and Ray, Tony and the rest of the service team did a lousy job at representing Toyota and have poor customer service skills. I was not taken care of, I was not appreciated as a customer and I was taken advantage of.
When I finally got the radio back they had acted as if nothing had happened. There was no apology for the terrible experience, no acknowledgement of the huge inconvenience, not even a good will gesture to show they appreciated me as a customer.
As this was the first ever car I had purchased I was enthusiastic and thought I would be a Toyota customer for life. My family have always been fans of this manufacturer and have been buying Toyota’s for decades. The employees in the service department lack customer service skills and it was disgusting how they treated me. I’m truly disappointed with the experience I have had with Toyota Mer-Bleu.
I had a great experience here buying a vehicle during the pandemic. They were highly professional and respected social distancing standards, etc.
I didn't feel that our sales person was that pushy and he gave us a good deal.
Can't wait to get out there and do some camping in is badass. :D
Always excellent service. Staff are always courteous & helpful. Especially want to thank all at Orleans Toyota for providing exceptional service particularly during this difficult & fragile time we are currently dealing with.
I went to Orleans Toyota last week to find a new car as the lease for my old car is over. I met Marco Isaak the sales manager who explained to me the difference between 2 models i was interested in. He was so helpful in explaining all the payment options, i have my Toyota C-HR for a week now which is a great car i liked so far. Thanks for all the team.
I'm a first time Toyota buyer and decided to check out the inventory at Orleans Toyota a few days ago. I was greeted by Graham Miles from Sales who was extremely professional, addressed all of our needs as clients, and guided us through the process seamlessly to purchase our 2020 Corolla XSE. We were offered a top deal hands down, maximum value for our trade, and given advice that I knew I could trust. I was extremely impressed with the delivery of the vehicle and how the entire process was handled from start to finish for that matter. I would without a doubt buy another vehicle from Orleans Toyota. Hats off to Graham ,Jeff, and the rest of the team. I'm very happy with my purchase.
Graham Pryde
Martin gave me a great experience with the purchase of my first brand new vehicle. Everything went smooth and I was extremely satisfied with the service. Jeff showed me the ways of my vehicle before leaving the lot and helped me out!
My first review was: "I serviced my car twice at Orleans Toyota and I'm very satisfied with service, quality of work and price. I'll be back."
Since then pricing was changed dramatically. For the same job we paid in October $30 and in January $74. I was expecting we wouldn't be charged at all as they did that job in October.
Also, in December we changed tires and paid $120 for it. I don't think we will be back as it's overpriced.
If its time to Toyota, don't shop anywhere except at Toyota Orleans! ... Excellent customer service ... Very friendly staff specially Marco Isaak who won't let you leave without making your day not just by his attentive professional attitude, but also he goes above and beyond to get you the BEST DEAL EVER! .... Ask for Marco .... satisfaction guaranteed 👍
A big thank you goes out to Alex Watson for my 2020 Toyota Corolla XLE! I know nothing about cars and he was very patient and informative with me and the questions I threw at him. I was away on business travel for 2 weeks after I signed the initial papers and he was kind enough to take care of my car and have my winter tires installed by the time I was able to pick it up! He provided me with updates while I was away and even sent me a couple of pictures so I could have something to look forward to coming home!
I'm extremely satisfied with his service and would highly recommend him as a go-to Product Advisor at this dealership.
I had a great experience buying with Gabriel and Matthew. They were helpful and very friendly and took the time to explain everything to me. I've never had a brand new car before and they made the process easy and stress free. 100% recommend! :)
Went in for basic auto service on my Toyota
What's not to like! Excellent arrival greeting and check in; lots of staff at different intervals. Spacious sitting area with cafe tables, stools, coffee bar with morning snacks. Additional comfortable club chair seating in an Atrium style setting with television. WiFi throughout. Overall, excellent experience.
We recently purchased a Highlander from Orleans Toyota and had the privilege to deal with Martin as our sales person. He allowed us to test drive a few different classes of the Highlander. He was friendly and knowledgeable and patient with us and our sometimes tight schedule. We love our new car, as a very active family this car is just what we need :)
Love my new vehicle but today, I am here to comment on the French sales service.
I had the pleasure to deal with Gabriel Parent in French. What a nice experience.
He was very attentive to my needs, very calm and patient, suggesting available options but I never felt pressured.
Very knowledgeable, always available via TEXT with quick responses to my thousands of questions and concerns.
Icing on the cake: He even gave me a ride between the 2 transactions (trade-in/new car), when I was stuck without a car for 2 days and he offered to give me a ride to the dealership ;o)
I will definitely be going back there in 7 year to see if he is still working there for my next vehicle. He really made an impact on my experience.
Came in Tuesday was in my new car Friday.
Graham was fantastic! Knowledgeable, polite, a real gentleman.
Could not be happier with the service or the car.
I would highly recommend checking them out.
Ask for Graham!
We have had 3 vehicles from this location and service them here as well. Sales staff very professional and friendly, service bay very polite and which is important to me as a female driver. Really enjoyed working with Aron on our recent purchase. Love reliability of Toyota product. Recommend for your vehicle search!
Friendly staff, very helpful and up front. This is my second purchase from them. A special shout out to Alex Watson my salesman! He did a great job getting me into my new Toyota and I would highly recommend him.
Somewhat concerned, I enjoyed the great service and attention given by the salesman. Came in with a a budget and we agreed on a price plus 500$. I signed and got a call back the next day that they are unable to find the car with the specifications I asked for. I understand that these specs are more difficult to find, but it was a signed agreement. I was then contacted to ask if I could get a car with different specs at a different price point or If I could pay more for a 2020. So unable to find a car we agreed to and not able to pay more (tapped out hard). Was given the impression that I might be waiting 90 days to see my money back. Last words were, you will never find a deal like this anywhere else, I guarantee it. I have a disability that requires frequent doctor's and surgeon appointments, I am very concerned now that I won't have a car and am stuck for 90 days. I have hope that this will be resolved soon, if not this will cause a major inconvenience. ---Still haven't seen the money, in talks with the bank.
I’m really pleased with my experience at Orleans Toyota. I purchased my first car from here and I love it! I’m really happy to have purchased from Jemilio; he was friendly, low pressure and took the time to answer all our many questions. He also followed up post purchase to ensure everything was great.
The staff were very friendly and our salesman Marco was very knowledgeable and helpful. We told him exactly what we wanted and that's what we got and more. The manager Robert was really nice and helpful as well. All and all this is the best car dealership we've ever been to. We're really happy with the Toyota Corolla we bought. My wife and I highly recommend going to Orleans Toyota !
I recently purchased a Rav 4 at Orleans Toyota.
I had met with Martin previously as a recommendation, at that time I wasn't ready to purchase however he spent lots of time explaining/reviewing different options, plus he likes laughter and is funny.
Told him I'd be back, would work with him in the future as well as Matthew the finance manager as he listened, explained things that other dealerships didn't take the time to go through.
Both Martin and Matthew are knowledgeable and accommodating. And not to leave out Michel (sales manager) was also part of great experience.Thank you all for the great service you provided us. Great customer service!
Bought a Toyota Corolla SE 2020. Absolutely love the car 🥰. Service was also really good. We had questions and Jemilio Garcia was always happy to help and answer all of our questions. He made sure that we had all the proper information and even made follow up with us after the purchase to make sure everything was fine. It was really appreciated. You have one happy customer here 😀
Jemilio was the first person we saw when we walked through the dealership doors and we were so incredibly happy he served us. He was so genuine and knowledgeable. He never pressured us and always responded promptly to any of our questions. We would highly recommend and go back to Jemilio in the future! Matthew was the financial manager to assist us and was also a pleasure to work with. All around a great dealership and environment to make you feel comfortable and confident to make an investment.
Amazing service! No words can express how impressed my husband and I were with the service we received from Jemilio. Professional, great listener/attentive to details, thorough and friendly! We will definitely be back. This Toyota dealership is hands down the best dealership we have ever been to. Thank you! We love our car! ❤️ Steven and Colette
Just purchased a new car with the help of Rob. He was absolutely fantastic to work with. He went above and beyond answering my many questions, and giving me the information I needed with none of the pressure I have felt from other dealers. He was also very personable and made the whole experience very enjoyable. I also met with Mathew the finance manager who was also highly professional, helpful and a pleasure to work with. (He had actually sold me my previous Toyota, so I knew I was in good hands). In the end, I walked away with a great deal, and feeling very confident with my purchase. I would not hesitate to recommend Toyota Orleans, specifically Rob and Mathew!
We were recently at Orleans Toyota. We had called ahead and made an appointment with Martin McAllister. We had met Martin the year before and really liked him. He is very knowledgeable and accommodating, and also very funny :) . Thank you Martin for the great service you provided us. We highly recommend Orleans Toyota; great customer service!
My sister and I had just recently bought a car from Orleans Toyota, and their service was fantastic. We had received help from our amazing salesman, Marco Isaak. He was very communicative and very positive. He was very kind and had made us feel comfortable throughout our visit at Orleans Toyota. Would definitely recommend this location to anyone who wants a great and smooth experience when purchasing a car. Huge thanks to Marco for making us feel very welcomed!
Just recently bought a used vehicle from Orleans Toyota. A gentleman by the name of Jemilio Garcia helped us with the purchase and he couldn't have been more fantastic. Excellent service and a great environment to purchase a vehicle. He made us feel comfortable for the duration!
I wanted to thank Matthew Crichlow, who helped me update my license plate registration last week for my leased vehicle. He personally went to Service Ontario to sort out the updates on my behalf. Truly went the extra mile! Thanks Matthew!
The only place to lease a Toyota! Martin McAllister is the most professional and knowledgeable Senior Leasing Manager. 3 lease renewals to-date better experience every time!
Thank you to Orleans Toyota and to my salesman Graham Miles. Great experience all around. Graham is a no non-sense individual, which made me feel better about my car buying experience. Highly recommended. A+++
Today I picked up my beautiful Toyota Camry, a dream vehicle. Thank you Gabriel Parent for your professionalism and excellent service. I will highly recommended you and Orleans Toyota to my family and friends.
Thank you to Robert Favretto for amazing customer service with the purchase of my new vehicle. All my needs and wants were met. It was the best experience I ever had.
If you are looking to buy or lease a vehicle go to Orleans Toyota in Orleans you will not be disappointed. You will be a very happy customer like I am.
My mom and I recently purchased two new cars at Orleans Toyota and we had a great experience! Bilingual and friendly service. Gabriel Parent took great care of us and took the time to explain and reassure us through out the process. Thank you, Gabriel, for your positive attitude and great service! We would recommend Orleans Toyota to friends and family!
I recently leased a new vehicle from Orleans Toyota. I dealt with Martin McAllister who was a pleasure to work with; he explained everything clearly and made the entire process a smooth experience. He made sure I got a good deal in the end and I was very happy with the outcome! Thank you Martin for providing such friendly and knowledgeable service!
Amazing experience!! Love my Toyota Corolla SE. We dealt with Gabriel Parent. He was very patient and knowledgeable. I was debating between a few models and he took the time to explain each one and I got to test drive a few. The whole experience was stress free and not complicated.
Great friendly staff awsome service and they wash your car after how great is that
Went in for an oil change, ended up doing a test drive & bought a vehicle. Really personable representatives from service to sales. Matthew was very helpful & informative, made the transaction process smooth & easy. Great experience, would absolutely recommend.
I can't believe the negative reviews I'm reading for this place.
I purchased a brand new 2015 Rav4 last year and EVERY experience has been nothing short of spectacular. Literally the only service company I look forward to going to.
During the buying experience everyone from the receptionist to the sales staff to the finance person to simply people walking by were professional and helpful. I never felt pressured or pushed or unwelcome. Neither did my wife who was with me every step of the way.
I priced out and negotiated for exactly what I wanted, using third party pricing tools and aggressive sales tactics that helped me get me much lower-than-average pricing, and then I turned down every add-on they suggested. I took no leasing - I paid cash. I was not a highly profitable customer by any stretch. But they TREATED me like one. And still do.
I had to get some warranty work done on a minor issue shortly after purchase and it was handled quickly and professionally at no cost to myself.
All my service experiences (oil changes, maintenance, etc...) have been top notch. They address me like a valued client, are friendly, polite, and answer every and any question I may have. One time I forgot where I put my wheel locks / nuts on a tire change and a service person escorted me back to my car to help me dig around and look for them. Surely enough THEY found them AFTER I said I would pay for new ones as I considered it my mistake. This is what I have come to expect from them. Honesty, integrity and friendly service.
And they have a free espresso machine and snacks while you wait. I mean... come on! That's awesome.
I've always been happy with Orleans Toyota. Fast, efficient, professional. The atmosphere is comfortable for waiting and the technicians know what they're doing. I've never had any issues getting an appointment quickly.
My name is Boris Altman and I service my Camry and Matrix at Orleans Toyota for the last 3 years. Best place to service the car! Everybody at the service department are very professional and explain the work very well. I use my Toyota Camry for business and it's important that my car runs good and well maintained. I can recommend the service at Orleans Toyota to anyone!
Thank you,
Boris
Great place to buy and service your car! I've been bringing my cars to them for the past 8 years and always had fantastic service. Louis and Chris in the service department explain the work and keep me on the road. I use my car for a living and it's important that I have a car in top running condition and they've always taken care of me so I can take care of my clients!
Thank you!
Justin