Terrible dealer service, awful front line staff came in with an a/c leak told me it was gonna be 1hr instead of 1/2hr quoted. And if they don’t get to fix it they will drain the gas out, they had me, the drained it. I said they should have told me before they put it up on the hoist so I could make a decision. They had me since this was a diagnosis appt in the middle of summer. They drained it. Took the Toyota su vey gave them totally unsatisfied Got an e mail from Josianne parent apologizing wanted to give me a credit if I came back. Came back, Josianne parent and luc Sylvester promised to find the leak, no problem, the so called tech found the leak he claimed. I asked if he’s sure... he’s sure.... he ran it for an hour over filled it with gas and found it. Hose leak, 800 dollars. Got it done. Got it home, clamps not on right. Two months later it empty, a/c empty not working. Josianne parent and service manager luc Sylvester don’t respond to phone calls and two e mails. This a/c would last 10 months on a charge now leaked out in two after bel air touched it. No response ignoring all attempts to contact Josianne parent or luc Sylvester. Stay away they are terrible and have horrible service department techs don’t know what there doing, lure you back with a promise to make it right but in the end just take your money and ignore you when the job eventually fails to solve the problem. Don’t expect Josianne or luc to be there when you have a problem after the service
really helpfull sales manager
Geoffrey Townson at Bel-Air Toyota provided outstanding customer service in our recent purchase of a new vehicle. He was knowledgeable, polite and professional. We welcome this new breed of sales representatives who know and understand that pressuring tactics are far less effective than building trust and confidence with the clients. Geoff made the process quick and painless. He was straight up and an absolute pleasure to deal with. Would recommend him hands down!
A very poor experience from start to finish this includes trip to the dealership along with email request for pricing
This dealership never committed to a firm price through unhaggle Which resulted with purchasing from another dealer for the same vehicle requested through unhaggle. This resulted in making this dealership less pertinent in my new car purchase.
not the best experience in general. Sales rep was great, in the beginning. tried hard to help, but at the end of the day i wish i would deal with another dealership. Could not get the car while one was in stock at another dealer in the city, had to wait two weeks. I was ready to cancel the deal, even to lose the deposit and go with another dealer. When i asked the other dealer why they did not sell the car to BelAir he said they are not dealing with them...I wish I would not either. I know for sure i will not be recommending my friends to go there and will never ever service my car there.
Quick reply to an unhaggle inquiry, pleasant exchange with salesman. Decided to put off purchase of new car for a couple of years, but will definitely offer my business to your establishment when the time is right.
My salesman was an excellent. He knew my first choice of dealership was up the valley closer to home, but he still gave me his time. I felt under no pressure. If we move to the city and I want to buy another Toyota, Bel Air will definitely by my choice for a dealer.
Good and efficient purchasing experience using unhaggle's pricing information.
Excellent Dealership, best car shopping experience so far.
Excellent service with Rob. I went first with my daughter since my husband was on a business trip. We were treated in a very professional way. We knew what we wanted and he showed us exactly this. I would highly recommend Rob if you are looking for a Toyota.
I would want to thank Belair Toyota and my salesman for the excellent service. The prime reason why I bought the car at Belair Toyota is the way they made me feel “at home”.
There was no stress and no pressure on their part and that’s the way it should be.
Keep on the good work, I'll be back !!!
Thanks again for making this experience a good one.
A manual transmission Fan ☺
Best car buying experience, felt no pressure at all and everything was done by Email. Just had to go and sign to pickup my new truck. Price was excellent... Definitively recommend!
Excellent service with Pavel. From day one when visiting showroom to day of purchasing car and picking up my new car. He was very professional and took all the time needed to answer our questions and not pushy at all. Pavel was aware that we verified unhaggle and he went along with giving us the best price for my new car. Very satisfied with service received with Belair Toyota.
Sales staff very eager to help and answer question. New sales agent (Ben_ took alot of time going over details of car and when in doubt was not affraid to say it and found the information. Unfortunatly the sales managers were not too interested in giving the best deal. Purchased my car in T.O. and saved over $1400 for the same car quoted.
The service was efficient and quick.
Very good experience.
Had a great experience buying my car from Bel-Air. Great team and great service. So professional and friendly. Answering every question and giving every little detail and information. JP, Hannah and Cynthia. Thanks a looot 👍👍 you are the best.
I bought my first car from Bel-Air Toyota over 10 years ago. I was very happy the service I have received at the time and over the years. Now when I decided to buy a new car I went to Bel-Air again and bought a 2020 Camry SE. My overall experience with Rey Cubar and Hannah Carpenter was amazing. They were very helpful and made the whole process easy. Rey has great sense of humor and very knowledgeable. He helped me to make the right decision about the vehicle I needed to purchase. Hannah explained and tried to help me to be familiar with my new vehicle. They were both great, helpful and friendly.
Awesome car buying experience!
Rob is the Star at this dealership! Never met a better sales rep. Friendly, supplied all of the necessary information and genuinely cared for our family. Great experience with Hannah explaining the vehicle ! Great Team Bel-Air!
I just took delivery of my new Corolla. Buying a car is not something a really enjoyed, but I must say that Pavel did a very good job to make it easy. He provided all the information I needed to help me select the right car. I was very impressed by Hannah, she was absolutely great taking the time to explain all the features of my new car.
Thank you very much Pavel and Hannah for the great experience.
My family has been doing business with Bel-Air for over 25 years so when I needed to buy a pickup there was no question, I was going to Bel-Air. I bought a 2017 Tacoma and my sales experience with Rey was nothing short of amazing, and still is as he's working hard with me to fix a problem that's now been ongoing since September 2019...
The issue started when I tried to connect my trailer's electrical to my almost new truck. The trailer lights didn't work properly but worked with my smaller 4 pin utility trailer. I assumed it was the worn down wiring on my trailer so I had it rebuilt and rewired. The lights and breaks still weren't working properly with new wiring so I tested the wiring, then headed to the Bel-Air service center where I got the run around. Was told that someone elsw came in last week with the same problem and it was the trailer that was the issue, and that I should get my trailer checked again. After 15 minutes of arguing and demanding that they check my truck, they finally did. 2 hours later I was told that I was right and that the problem originated in the dashboard, and that they would have to order the part but that it would take a few weeks.
It's been almost 6 months now and still no part. First I was told it was coming on the boat from Japan. Then I was told there was no trace of my work order, so no part. Then in January I was told it was coming from California. Now as of today it's being checked on, but still no part.
I bought this truck to be able to tow my boat. We're getting close to spring and I won't be able to launch my boat or get it out of storage until this is fixed and I'm insanely unhappy at this point. I understand problems but don't feed me lies.
I do however, want to thank Rey for his outstanding and amazing customer service and all his help, but he can only do so much.
Seems to me at this point that Bel-Air loves you until you walk out the door with your product. After that you don't really matter especially if you're looking for work that's under warranty.
"A most satisfying experience at Bel-Air Toyota"
I want to thank Danielle D'Aoust, Product Advisor, Marc, Sales Manager, and Cynthia, Financial Service Manager, for making the ordering of a new 2020 Highlander Platinum a pleasant experience.
Danielle is a very personal person and most helpful in the process of purchasing a new vehicle. She is not "pushy" at all, but makes every effort to answer all your questions and find a vehicle of your interest and needs. I can highly recommend Danielle as your point of contact at Bel-Air Toyota if you are considering a new vehicle.
Danielle's interest did not ceased with the signing of a contract, but she has continued to keep me informed as to the availability and scheduled delivery date.
I look forward to taking delivery of this my first in a life time 'foreign' made vehicle.
Had such an amazing experience dealing with our sales rep Lance. He knew everything about my vehicle and is a lot of fun to deal with! Special thanks to Hannah with all the little details and to Michel for his leadership
Extremely happy with our first ever purchase in Canada! The whole Toyota team was very welcoming and professional. Special mention to Jean-Philipe who was more than helpful and guided us to make the best buying decision. He even gave us steel winter wheels for Free!!
Thank you so much for all!
Recently bought a Highlander 2019. Very pleased with my new purchase. I dealt with Jean who got me a great deal and provided me with excellent customer service. Also dealt with Hannah on the day of my car pick up who also provided excellent customer service and was very knowledgeable on all of the Highlander’s functions. Great staff. Helpful and friendly. Anybody looking for a new car purchase, bel air is a great choice
I just bought my first car from Bel-Air Toyota and couldn't be more pleased with the treatment I received from Geoff, JP, Hannah, and the rest of the team.
The bottom line is that they weren't trying to sell me a car. I was already planning on buying one, so they didn't need to. Instead they focused on is making sure that the car I bought was the right one for me and that I was going to be happy driving it for the next several years.
It's this mindset that made the experience so exemplary. They weren't trying to push a certain model, or upgrades, or fiddling with sticker prices to make it look like I was getting a great deal. They worked with me to make sure that the whole process was simple and straightforward; so when they hand me the keys and I drove off it was in a car that matched what I needed and who I am perfectly.
Recently bought a car here and am happy with it and with a flawless purchasing process. Negotiations with Lawrence (Lance), paperwork with Cynthia and delivery with Hannah were great.
Will update my review once I know more about their service department.
I bought a 2020 Tacoma from Bel Air Toyota, and couldn't be happier. After working with a few different dealers, I went with them not only because they offered the best price, but also because they made the otherwise stressful process very easy. Rob was helpful and honest throughout, and super knowledgeable about the truck itself. Hannah helped with the delivery, and I drove home very confident with my purchase.
I'd happily recommend them to friends and family in the market. They clearly pride themselves in their work. Easy 5 stars.
Good experience. I think the collective thinking to not bring your car to a dealership because you will be charged an arm and a leg extra to have the same service provided at a dealership than at a regular shop prevents me to bring my car in for regular check ups. However, when I bring my car at this dealership, I receive a very good service, and it is fair to mention it. Cheers, Bel-Air Toyota.
Just purchased a Scion TC from this dealership. The vehicle was cleaned and even painted nicely. Ken Elford was the one who took care of everything regarding the sale of the vehicle and his service was excellent. I recommend anyone willing to purchase a vehicle to come check out this dealer ship. The service is great and the cars are sweat.
Bought a Rav4 from there today. Jean-Philippe (JP) was excellent to work with and was able to help us get the exact vehicle we wanted. Cynthia was a big help in choosing the correct warranty. Hana goes out of her way to ensure that the customer knows everything they need to know about their new car.
I bought my 4runner Limited 2019 from this fantastic shop with excellent customer service provided by a very knowledgeable man called Robert Suarez. From the first day we called the office till the last day we took the car, Robert was extremely professional and helpful with all bits of information and making sure we got what we wanted..
We also encountered Hanna who was great at explaining the features of the car and making sure all went well.
Another exceptional staff was Elena who knew what to do at every point and helped walk us through the document details.
Thanks to Bel-Air. I strongly recommend your service.
The best experience I could have possibly hoped for.
Robert was incredibly helpful from start to finish. Not only did he answer every question I had, he listened to every concern I had and greeted each one with a solution. I knew from the first day I walked in that I was in safe hands. The attention to detail, the willingness to go above and beyond to meet the customer's needs, and the passion for the product shows that Robert is not a regular salesperson.
Robert is a true gentleman, a trustworthy man, and a pleasure to do business with. Will not go anywhere else for a vehicle as long as Robert is in sales.
This post is in regards to their service. I do not own a Toyota car but I do own an electric car. Two times now I've parked my car during working hours to charge only to come back to their dealership after hours to see that someone has turned off the charger.
If I come after hours to start the charge then it's fine. No one there to turn it off. You have the right to not welcome non Toyota vehicles to charge on your lot. It's your lot. However, the sincere thing to do is let the person charge and leave a not. Not disconnect the power from within the building and leave people stranded. After all it's an electric car.
Toyota dealership do not have any incentive to provide good customer service.
Real shame that you don't support the electric car movement and I see your cars parked at the dealership where I bought mine.
I wanted to take a moment and thank the whole team from Bel-Air Toyota located on McArthur Ave, for the amazing service they provide. But I really want to thank Trevor Millar. He was very responsive with my questions and he also complied more than I could possibly ask for. He took care of my order with ease and I did not have to worry about a single thing. He was very understanding of what my vehicle needed and confirmed my submission at an extremely quick paste.
Thank you again Trevor and the whole team for your amazing work.
Keep it up!
I dealt with JP when leasing our new CH-R. Top notch service. I've leased two Toyotas previously, both from Tony Graham, and I have to say I prefer Bel-Air. Although Toyota's sales staff is great across the board, I really felt that JP was transparent and went the extra mile to get me the best deal. I also really liked Yelena in the business / post-sale department. She didn't make me listen to all the extras that I didn't want anyway. The whole staff are really friendly and they were great. We were guided through the rudiments of setting up and understanding all the features of our new lease as well.
I recently bought a 2020 Toyota Corolla LE. Simo was my dealer. He is such a great guy. He listened to all my needs and based on that helped me with a good deal. I'm happy with my purchase. Also, thanks to Cynthia and Hanna for helping me with the paperwork and delivery. Thanks guys!
We just bought a new 2020 4Runner from Bel-Air Toyota and I wouldn't hesitate to recommend to my friends and family. Jean-Philippe (JP) is excellent at what he does and true to his word. He is very knowledgeable and works very hard to make sure that you are fully satisfied with your purchase. I love that there is no pressure with JP and that he is transparent when dealing with you. I know that I didn't make it easy on you JP but thank you for your great service and professionalism ;) Hannah was also fantastic to deal with as she went out of her way to make sure that we fully understood all of the features in our new vehicle. She helped us connect and register our vehicle to the new My Toyota app. She is very attentive to details and gave us her cell number in case that we had questions once we were home. Great dealership and great staff. Thank you! Serge
Great parts department and personnel at Bel-Air Toyota!!! Always helpful and informative. Of keynote in the service department, Justin, one of the mechanics was very knowledgeable and very professional!!! The way he conveyed what was done to my truck gave me great confidence that it was done right!!! Will always be a customer here and recommend it to friends that this is the best Toyota dealership in eastern Ontario!!!
Took my van in to get summer tires replaced because of a good sale, even though I drive a Chrysler. Justin did a fantastic job, going above and beyond. He even came out to meet me and tell me he'd me the one doing the work. He, and everyone else I met there, made me feel welcome and taken care of.
Belair Toyota has always been great to me. They are very flexible when it comes to making appointments and the receptionist is always very friendly on the phone. The service advisor, Ron, is so nice and helpful and the last technician I dealt with, Justin, was amazing. He took the time to come out and explain what the problem was with the car and made sure I was happy with the work done. He knows his stuff. Highly recommend this place.
The service at Bel-Air is great. Definitely premium level. I've had different things done there over the years. When I spoke to Jonathan, he was friendly and no-nonsense. He was able to answer my questions and explained things clearly. You can tell he's been doing this for a long time.
Love the McArthur location even though I live in Orleans. Jonathan is by far my favourite mechanic since he always takes good care of our cars and reminds me when things need to be replaced ahead of time so I can budget for it. Shane is fantastic and is always helpful when explaining the billing breakdown and helping with scheduling. The whole team makes this place like a home away from home. They make getting the car fixed/maintained as pleasant as possible and for that I am grateful. Thanks guys! Keep up the great work.
I bought my Toyota Echo 15 years ago and thanks to my mechanic Jonathan D. the car runs like new. They always tell me what is coming as far as service and maintenance is concerned, so I am not surprised when it comes to replacing a component. I appreciate that very much. In two, three years I will be looking for a new car. I am sure it will be a Toyota and it will be at Bel-Air. Thank you for your great service.
Always have great service even on busy days! Friendly staff and mechanic Alex B did my regular maintenance and I am always satisfied with his work! Thanks again! Will be back!
Special shout-out for Joe Mitchell - the tech. Went above and beyond to ensure you get quality service and the work done right. Always did the "little extra" that makes you appreciate that the staff at Be-Air Toyota really do care for their customers. Will definitely be a repeat customer.
I purchased my first car at Bel-Air Toyota. I am very lucky to meet Ken Elford, he was a great help , straight forward and he was GREAT guidance for me. He deserves more than 5 stars for his great service. I definitely would recommend people to shop from Bel-Air Toyota and I specifically recommend to contact Ken for buying the best car.
My girlfriend and I made our first used car purchase together with Ken Elford and it was a great experience. He was straight forward with us and allowed us to take our time with evaluating the car. We’re very happy to have made our purchase with Ken and Bel-Air Toyota. We would happily recommend our friends and family to this dealership.
First time buyer. I didn't know much cars. Lawrence helped me find a vehicle that had what I needed and some extra features still fitting my budget. Very friendly car guy! Highly recommended
We had our old car for many, many years and it hit the point of repairs outdoing the cost of a new car. We weren't sure we could afford a new car and were planning on buying used instead. Jean-Philippe was extremely helpful and showed us how we could in fact have a new Corolla hatchback within our budget. The process was quick and very clear. Thanks Jean-Philippe!
Fantastic experience, I would like to personal thank Pavel, Elena, and Hannah for the great service they provided Sara and I getting our Camry SE Hybrid. This is the 3rd vehicle we have purchased from Bel-Air and bar non they have always make us feel like a valued client. Elena thank you for going over and above for us. If you are looking for a new Toyota/Lexus vehicle, Pavel at Bel-Air Toyota is the man to see :)
Cheers,
Just bought a car from Ken in used car sales. Given that buying a used car can be difficult at best, Ken made it very easy, found exactly what we wanted. The process was seamless, car is perfectly clean, drives like new!
Thanks again Ken.
Talk about a GREAT experience. It has been 15 years since my purchase of my last vehicle. Ken Elford was very friendly, made me feel important and went beyond what was expected to make this purchase special. He looked after every little details, kept us up to date on the progress, made sure that the car was clean and spent extra time after his working hour to explain the technologies of the new generation of my new trucks. The dealership is very clean and is conducive to buying. Thank you Ken; your hard work and attention to details was highly appreciated.
I have been customer of Bel-Air Toyota for over 7 years and have never been disappointed. Rob is extremely delightful to deal with. He guides you well and is very professional. Others staffs too are very courteous and thorough with their work.
Well done Rob.
Great service! The staff was very helpful and knowledgeable. Ask for Rob! He knows his stuff. Hannah showed me all the gadgets in my new truck and set me up wonderfully. Thanks guys! Love my new Tacoma!
Bought a 2018 Camry XSE from Lance. He was very realistic in explaining the specs of the vehicle and what pricing would be. He was an enjoyable and friendly salesman and was very respectful of our budget and our needs. Hannah who delivered the car to us, was a great help at getting all the tech set up and getting us on the road in our new car! We love our car and had a fantastic experience with everyone at Bel Air Toyota! Would definitely recommend this dealership to anyone looking for reliable and trustworthy car shopping.
We were received really well by Jean Philippe ! He was nice, knowledgeable dedicated and was able to answer all our questions. Excellent and professional service from the beginning to the end and from all the staff we dealt with. Special thanks to Hannah who took the time to walk us through all the features and future upgrades. Very smooth experience with no glitches. We strongly recommend Bel Air Toyota
After comparing prices and shopping online, I decided to give Bel-Air Toyota a try and am I ever glad I did! The staff at this dealership were a pleasure to deal with. Ken was courteous, friendly and easy. he was able to find my car of choice for the best price. Their sales representatives go above and beyond and made the process of buying a car very easy. I highly recommend to see Bel-Air Toyota, and if you do, ask for Ken!
After a negative experience at another Dealership, I walked into Bel-Air Toyota and was greeted by the kindest person EVER! Danielle went above and beyond to make sure I got exactly what I wanted. She made the experience so smooth and welcoming with absolutely no pressure. Cynthia made the financing process match my budget perfectly and made me feel comfortable and confident with my payment plan. And the lovely Hannah! She made the pick up feel so VIP! She took the time to show me all the features in my new car. She's also an amazing photographer! Thank you to the whole team for making my first big purchase such a pleasant and kind experience. I 100% recommend the Bel-Air team! Thanks a million for all your help!
We recently returned to lease a second vehicle because our first experience was so great. Lance is a fair and competitive salesman, he won't swindle you or leave you hanging with any doubts. Cynthia and Hannah were great in the finance department and didn't try to over sell us on anything we weren't interested in.
5/5 experience, will definitely return in the future and recommend friends and family.
Thanks so much for a smooth and enjoyable purchase!
My grandmother and I just bought a new car and the staff at Bel-Air Toyota made our experience easy and enjoyable.
Ken was our dealer, and he made the whole process so effortless and stress free; we never felt any pressure and he was very honest with us. Even as we left the dealership on the first day we looked at the car, he said we could take as much time as we needed and that we could call him with any questions concerning the car or the trade-in.
Cynthia made sure the paper work got done and explained all the the financial side of things, as well as warranty.
Hannah was amazing at explaining the new features of the Corolla to myself and my grandmother; she was very patient and was so nice.
From choosing the car we wanted, to pricing and finally pick up, it was very quick and service was great from start to finish.
Would recommend Bel-Air Toyota to anyone looking for a great car buying experience!!
Great buying experience overall! If you need help finding a vehicle that's in your budget range and expectations go see Ray he'll make sure you're well taken care of!
Thanks for the great service and help Ray.
Regards,
Frank
If you are apprehensive about buying a car or have had a negative experience, then buying a vehicle at Bel Air Toyota and having Geoffrey Townson as your sales representative will change all of that. He was so respectful , honest, professional and just a pleasure. He is straight forward and gives you the best deal he can. He is knowledgeable and believes in building a relationship with customers. I have to say it was such a great experience from start to finish. The staff at Bel-Air Toyota are very pleasant and what a difference it was than any other dealership we have been in. I would like to suggest if you are buying Toyota go see Geoffrey Townson his email is [email protected]
I went into the dealership to learn about the new Toyota I just purchased. The service representative I dealt with was not knowledgeable and downright rude. When I asked for an estimate for a service (turning off the beeps from remote unlock (manual says can be turned off by Toyota) he said they didn't do that and to read my manual. When I said the manual instructions were to have it done at Toyota, all he did was tell me their hourly rate and became even more rude when I asked for an actual quote. I had planned to go there regularly for service, but as a result of this experience, I will never go back.
I hope there was a star that represents (Does not qualify to be rated even). Bel-Air Toyota is being deceiving. They did not do the sliding door repair properly and Manager was rude and insulting. Today March 16, 2016, I had a horrible experience with Toyota Bel-Air Toyota in Ottawa, Ontario. Yesterday I went to this dealer because my sliding doors on my Toyota Sienna are not opening electrically due to snapped cable. The right door was not opening more than 20 centimeters the other one was fully opening. I called Toyota Canada after I was denied warranty by the dealer and they told me that by SPA (Special Policy Adjustment ) they will fix them and they created a case # then asked me to go to the dealer again. After a long discussion, I managed to convince the dealer that they have a case number from Toyota Canada and that it is fully covered. Then the dealer said but we will charge you diagnosis fee of $115. I said why? We know the problem, you identified it in a previous time when you denied me the warranty before I called Toyota Canada. Then after consultation between agent and manager, I was told that diagnosis will be waived if that was the problem. Around 8:00 am, I was told by the agent that the work is covered by warranty and that there is nothing I have to pay for. I signed some papers and they started work. At 4:16 pm on March 15, I received a call telling me that my car is ready to pick up. I arrived there 4:55 pm and did a check and found out that the right sliding door is not opening properly. I spoke to the agent who brought a technician who told the agent and l that the technician who was working on the door took a very long time trying to fix this door and he was having a hard time doing the job. So he decided that best course of action was to come back tomorrow at 7:30 a.m to fix it. I went this morning at 7:30 am and gave the keys for the technician to check how long will it take to complete yesterday's work. In about half-an-hour the agent came back to tell me that there is a missing roller in the hinge and showing me an invoice of some $400 worth of labour plus cost of the hinge. According to the technician that did the job yesterday, there is a missing roller causing the play in the hinge and that the hinge with the rollers are not covered by the warranty so I would have to pay for those. I asked the agent so the technician who was fixing the car yesterday installed the door knowing that the hinge is missing a roller and did not identify this as a problem or informed us that there is a problem and just put it all back as if there's nothing wrong and now that I came back with this issue he is saying that there is a missing roller. My question is, how did it get missing, like what happened? Did the manufacturer miss putting it there? Unfortunately, I believe that your technician while fixing the door yesterday probably broke that roller or lost it and is trying to hide his mistake, the door was rolling perfectly prior to you fixing it. Then the agent went to the technician and came back saying that only a part of the roller is missing again the word missing. I said I understand the word broken, damaged but not missing. I said well, I don't see how is that my responsibility I got you the door with no problem other than a snapped cable and the door does not open all the way because of that so now you're telling me there's another issue I believe that this issue happened while my car was in your care. I don't feel I can trust this dealership, with you guys there's always a problem. I told them I believe it's on your side and I think that you're responsible for that. Then the manager came and was really rude and he said this work was done under warranty, it finishes here, get out. I said, say good morning first. Then he said good morning, it's done here, finished, take your keys and get out. I am writing this review to make people aware of the rudeness and the deceiving nature of Bel-Air Toyota. Had I not pursued my concern with Toyota Canada, Bel-Air Toyota was going to charge me about $5000 to fix them.
Rey Cubar - Just leased our second vehicle through Rey and it was a great experience. Rey's personality and customer service makes it a fun event. He has a great sense of humour, knows the car business and is very reasonable to negotiate with. All in all Rey is highly recommended by this customer and I look forward to doing business with him again. We especially appreciated the time he took to explain how systems in the car worked.