I had a great experience with 1000 Islands Toyota. No pressure, great service, and great deal too on my new vehicle. Thanks!
BEEE CAREFUL!!! This store is a fraud!
They took my deposit and then they took all my identity information to apply for a loan. And when the loan was approved, the sales manager told me he wasn't going to sell me his car because I lived in Kingston instead of Brockville!
The funny thing is, from the beginning they knew I was a resident of Kingston. What a poor excuse. Everyone knows they decided to break the contract in order to get a higher price! No good faith business! They also left me a loan record and collected my personal information!
Very nice service from Neal. Not a lot of cars on the lot. I was hoping to find a standard and maybe give it a test drive. Maybe next time!
Inquired about a 2022 tundra they had up for sale for listed price of $53,990 plus fees =$63,794.83,now I was told to make a deposit via etransfer which I was fine with and asked for the email to send it to. Now I am from out of town and was willing to purchase the vehicle right out. I asked for the window sticker to see where all the fees were going. As soon as asked that I was told, oh someone came in and put deposit down on it. Funny enough after that I went on AutoTrader.ca and saw the same truck (same lot#) and it was listed for $57,372 ($3,382 more).
So not only did I lose out on the vehicle but now they have increased the price ofln the vehicle. I contacted Toyota Canada to report this and they are advertising the vehicle over retail. Never will I be doing business with this dealership.
Crooks
We recently moved to the area after 20 years owning and servicing Toyotas in the GTA. In the few times we've brought our trucks into 1000 Islands Toyota, our service experience has been second to none. I can't praise them enough for their professionalism, knowledge and technical support.
Blew a rad and waterpump, Got me back on road plowing asap. Very happy with service
I would definitely recommend Brad Hunt and this dealership over others! I live in the Belleville and Kingston area, but after being disappointed and frustrated with the lack of professionalism and transparency of the sales reps at both, I was truly impressed with Brad and his approach. If integrity is important to you then it is worth making the trip.
Nice service, impressed that they didn't offered a loaner vehicle while ours was being worked on. Not impressed that the front tires of the loaner not only needed air, but need to be replaced, the tires had very little tread left on them. When my husband informed them of this, they didn't seem to be that interested.
I went in to window shop for a used car and had a fantastic experience!
All of the staff is very helpful and knowledgeable. Neal was patient with all our questions (and all my BS lol) and helped us pick the right car for us.
No pressure sales, felt friendly and welcoming the entire time!
I will be back for all my future Toyota needs, and will recommend that everyone do the same!
Great Swag!
I purchased a pre-owned vehicle at 1000 Islands Toyota. The customer service I received was terrible. My phone calls are ignored, and my emails are left unanswered. In addition, they have conveniently "forgot" the promises they made to me prior to signing the bill of sale. But it gets better. The vehicle I purchased came safetied. The day after I purchased the vehicle, it rumbled violently on the highway while accelerating. Of course, they missed an entirely faulty transmission in their safety inspection, probably to make some extra $. I am very disappointed, and surely they will not own up to their failures as a dealer. Rest-assured this review will also be sent to corporate as a complaint. If you are reading this, be very careful with this dealership. Don't make the same mistake I did, go somewhere else.
Great place to buy a car. Really nice people to deal with’ customer service is awesome
We were travelling along 401 east for our long maritime trip when brake sign popped up on our dashboard. We went to this location and the rep in service dept saved our day by quickly diagnosing the issue and getting it fixed within a couple of hours. We really really appreciated the help!!! Thanks a lot!
We were very pleased with our experience at 1000 islands toyota. The salesman Neal was not pushy and very easy to deal with. I would recommend anyone go here when car shopping.
I appreciate Brockville Toyota so much more every time I visit a different Toyota in the Ottawa area. I moved out of Brockville and have decided after visiting 3 different Toyota’s here that I will only be dealing with Brockville Toyota from now on. Thank you so much Chris, and the Brockville Toyota team for always being kind and respectful with your clients. The hour and a half drive is so worth it!
I went to purchase a car with my wife and ended up having the worst experience ever. The sales manager there was extremely disrespectful and rude, I do not recommend you deal with the sales manger at this location !!!
Guy on the phone seemed nice Chris I think,
But the guy he sent out for me to deal with kept pulling his mask down not following covid rules.
Even when it was on it wasn't covering his hole face.
Even knowing I had a very small baby.
We haven't even introduced her to her grandparents yet!
We thought beinga dealer we would get treated with respect.
I left my mask on to protect him, but apparently he didn't even want to protect me.
Also kept getting way too close, under 2ft away.
And that's just the half of it.
Horrible experience looking for a used vehicle. Staff didn't make me feel like they wanted to make a sale or cared about my business. The car's mileage which was listed on the site was higher than posted, yet they wouldn't negotiate on the price or even discuss other options.
The salesman was arrogant and kept saying “make me an offer”. When I made him one and he laughed and said he wouldn’t even bring that to his manager.
It’s a shame because I was willing to buy a car even at a higher price than I was originally comfortable with but I’ll be looking elsewhere going forward.
Edit: I received a call from the sales manager who apologized for the experience I had and was interested in the feedback I had to offer.
He seemed like he was taking this very seriously and wanted to ensure his customers had the best experience going forward.
Will consider dealing with him and his staff in the future.
Warrentee enhancement program bright white paint recall
Many thanks to 1000 island Toyota for honoring the Warranty Enhancement Program Bright White Paint. After attempting to deal with Kingston Toyota where the vehicle was purchased, they informed me they would not honor this issue. The only recourse Kingston Toyota could provide me was to suggest I take my vehicle and try another Toyota dealer in the area who may be willing to complete the Warranty work. I then called Brockville and spoke with the Service Department; Amy and then Matt. Arrangements were made and the work was completed competently, and with a commitment that should have been available and offered in Kingston. Grateful to have found a dealership willing to provide service to customers....all Toyota customers. Thank you 1000 Island Toyota Brockville!!!
Got a great deal on my truck, but when I went to pick it up it was missing the lug nut key. I was promised that I would be sent one right away. I contacted them a few weeks later and they said that they had some in stock and I could buy one...
Just bought a used Prius from 1000 Islands Toyota and while the overall experience was good (as usual!) I want to give a huge shout out to Joshua Amell, the best sales rep I've ever met. He was down to earth, friendly and very thorough in answering all my questions about the car and the process. He's like this good friend who wants the best for you.
My daughter Purchased her first new (to her) car today from the team at 1000Islands Toyota. Super attentive and made the entire transaction easy. A happy new customer.
Friendly knowledgeable staff, who go over and above what you would expect. Best service I have gotten from a dealership yet.
Great, friendly service from Josh Ammell, John (sorry, forgot last name, but did a great sales job while Josh was busy) and Toby. No pressure, good explanations, except for the spare tire in the Prius (wink, wink).
Josh Amell was amazing, honest and very helpful. I would recommend him to anyone.
Drove here from kingston to avoid local dealer. What a change leaving happy instead of frustrated and angry. Friendly ppl, dog friendly and on time. Glad I made the switch. Recommend
Where has customer care gone?
20+ yr loyal customer who has seen a steady decline in customer care. With all the newer local options to buy sadly my last from the Walker's.
While waiting fir service i wander the showroom looking at new models with interest but never approached by anyone. In the distance the sales reps stand talking to each other, no interest.
But worse is service. Recent experience standing in front of service desk with the employee staring down at paperwork ignoring me until i had to say something.
I took my car elsewhere and was surprised at work not done as charged. Check your filters people. Seems to be something ignored. Anyway... today i am off to other lots to make a change. Good riddens yo the Walker's.
Been servicing my cars here for 6 years (bought a used vehicle here as well) and have always experienced friendly and fast service. They're honest about what services are recommended vs required too and aren't pushy. I am constantly checking the used car section of their website for deals because the prices are excellent. 15+ appointments in now and still happy :)
Great service from the salesman Josh Amell. He went above and beyond is responsibilities to make sure I get my vehicle in the province of Quebec.
Large selection of used cars. New vehicles available too but I only looked at the used cars.
1000 Islands Toyota is how a Toyota dealership should be run. Extremely friendly, great knowledge and willing to go the extra mile to help you with warranty issues. I drive the near 1 hour to have my vehicle serviced at 1000 Islands Toyota instead of my local Toyota dealership.
Wonderful experience bought two vehicles there this year the staff go above and beyond the call of duty to meet customer needs. If you want a seamless vehicle purchasing experience stop by , they will look after every detail to meet your car buying expectations, I highly recommend 1000 islands Toyota
I cannot say enough good things about this dealership. I had a wonderful sales experience with Josh Amell. He was courteous, very thorough and did not try to up sell as many sales people do. He took the time to walk me through all of my options and was exceptionally helpful. He was informative and engaged. This is our third car purchase through 1000 Islands Toyota and my family cannot imaging going anywhere else to buy a car. I am so happy with my new Corolla!
Awesome service. Good place for kids to play while you wait.
No one seems interested in providing me a price for a new RAV4.
Sent an online request for pricing, did not hear back. I emailed Chris directly and said he would get back to me... I even followed up asking for pricing... did not hear back.
Bought from Cornwall instead.
I would leave 0 stars if I could. The service department will take advantage of your time and load your bill with unnecessary costs. They made up stories that didn’t match the bill or the service requested. The stories and lies continued to cover up other lies they had been caught on. After all of this, they are not willing to compensate for their lies and poor treatment. I would never return to this place, not recommend to anyone.
If I could rate more than 5 stars, I would! 1000 Islands Toyota is definitely a dealership to work with. Their customer service is superb compared to another dealership I had an unpleasant experience with. My experience with Josh Amell was exceptionally amazing and I am glad to have had him as my rep all through the deal. Josh went above and beyond to ensure that I got the vehicle I wanted. His customer service is beyond expectations and I am overly satisfied with the outcome of my transaction with them. He is definitely someone you should have as a rep if you want to make a purchase. In addition, I received execellent customer service on my arrival in Brockville - From train station pickup to ensuring my comfort at the dealership. You are treated more than just a customer. Secondly, Matt Ferguson is an amazing Financial Services Manager! He also ensured I got a good deal that is very beneficial. Matt and Josh are your go-to! A huge thanks to both of you! 1000 Islands Toyota is the BEST!
If you want to deal with sleazy gross sexiest salesmen, come here! Terrible customer service and whoever does the detailing on pre-owned vehicles should be fired. Went to see a car with a friend and the inside was disgusting, despite it smelling like it was "cleaned". Worst of all, when it was mentioned that the interior wasn't clean enough my friend was told by the salesman "Why would you care what the inside looks like, you're a woman and you will just spill makeup in it".... we left after that comment.
Just bought a new Toyota Tundra from another dealer. Brockville has very poor customer service. The salesman Josh A. was great but I waited over an hour for the sales manager Chris' signature which he never did get to and then another 45 min. to see the finance guy. I was there for over 4 hours and I finally just left and gave up. They need to put the comfort and needs of their customers first . I would never go back.
Had an upsetting time dealing with the parts department. Called to ask if they could cut me a new key, and after a long silence on the phone, to the point where I almost said, "you still there?" they said they could. When I got there the guy asked for the VIN, and when he found out it was American, he said he couldn't help. Totally threw up his hands and gave up. He said he couldn't do anything because he can't find American cars in the system. I asked, "Well can't you use a micrometer and a bitting chart and cut the key yourself?" He said he didn't have either, he said I need to give him the code or the actual bitting numbers. Ok, fine, Toyota doesn't give you a bitting chart, just the code book. But hey, bud, why do I have to do your job for you? Why can't you call a dealership that has access to the American codes and get the bitting numbers? Instead of trying to go above and beyond, and get the problem fixed, he just threw in the towel and told us to try our luck at the Home Hardware. Real disappointment.
I recently bought a truck from 1000 island Toyota.
I would like to say that the customer service I received was very good. JP the sales individual was informative, helpful with all my questions and very friendly.
The finance manger Matt Furgeson(May have spelt that wrong) was extremely helpful and patient with all my questions. He Was able to explain all options to me in depth and professionally. Very informative with all options provided.
John the general manger way also very professional and helpful also with all the changes I wanted to my truck.
Overall a very good experience with regards to buying and trading to 1000 islands Toyota.
Garrett
Good service and quick and easy. They have a comfortable place for people to wait while they fixing cars.
I bought my matrix in 2013 and had a fantastic experience. As my family grew we then needed a van so we came back to where we received such great treatment and bought our van and also a Camry. Our second experience was just as good as the first experience! Highly recommend!!
The most relaxed dealership I have ever shopped at. No feeling pressure to purchase, give you the best deal they can without having to haggle for it. They treat you with respect every time. Chris from financing is a no bull guy and does what's best for you. If your looking for a sales rep who is willing to go above and beyond, Mike McDonald is your guy. Available for what ever your looking for. I don't think I could every shop anywhere else again to purchase a vehicle. He has your vehicle available for the delivery date you agree upon and it the condition you expect! I encourage you to give them a shot, you won't be disappointed..and if you do.....mention you saw this review and I sent you ;)
This dealership is very helpful when i bought my first car and i'm very pleased with there services there. I bought a 2015 chevy camaro from them and josh amell delivered it to me, even though i was 4 hours away from there dealership. i would like to once again thank josh amell for being so informative and helpful with the purchase of my car. i would highly recommend to any one looking for a vehicle, to buy from them
I purchased a car at 1000 Islands Toyota and thoroughly enjoyed the experience; my sales person, Mike MacDonald, was personable, helpful, and gave me every confidence I was making a good choice! His guidance, in addition to great interactions with all other staff members, left me feeling positive about my purchase. After buying my vehicle, I drove it approximately 4000 km to Calgary, Alberta, and had a perfect drive! I highly recommend 1000 Islands Toyota.
Prices high compare to Honda
Bought a band new 2017 Tacoma from them, and loving it!! Mike Macdonald was my salesman, and gave us excellent service and with the whole team at 1000 Islands Toyota. They really went the extra mile to make sure I would have my vehicle on time. It was time sensitive for me. Thanks again, and I would highly recommend them!
Best Toyota around
I'm still driving my '03 Toyota Matrix thanks to "Service Joe" and the team. Great communication from all of the friendly staff. Everything was fixed on budget and in good time.
Great service.
Great Service. Good team.