These SCAMMER,SCAMS me for Two & half Years. DIA BAHNAM & Manager BERNIE. They took my SIENNA XSE AWD Pre Order & Deposit in 2022 until now 2024 I have not received my car because they Sold my car to someone else for extra cash. Friend of mine who Ordered after me, he got one Sienna in 2023 and week after car crash he got second Sienna months later for extra cash from these SCAMMERS.when I question about this ? SCAMMER,JERK, DIA BAHNAM he forwarded blame to his manager. I trust DIA for 2.5 years but he lies to me always. For the first time I call Sales Manager Bernie, last week. He took my name and number and ask me to give him 15 minutes and wait for his call so he can check the status of my car. BUT He did not call me, or apologized for delays or thank me to wait for 2.5 years or make any promises to handover my car very soon. Instead that JERK, Text me and asking Me to wait another 2 years, in Total 5 years for my SIENNA or Offering me my Refund.if I need to wait 5 years for my car or get my refund after 2.5 years then you SCAMMERS, why sell my car to someone else? For extra cash And what you did with my deposit cash for 2.5 years?
Disappointed. Had some dealership credit provided as part of a new vehicle sale. An expiry was never disclosed to me when this was offered. Moved to the Island for work for a few years, and now that I'm back, have just learned that the dealership wiped my credit due to inactivity. Great way to make a customer feel valued.
After patiently waiting for four months after placing my order, I finally received my Corolla from Toyota, thanks to the assistance of EDDIE UBALDE. His professionalism and support were exceptional throughout the extended wait. Highly recommended!
My wife and I had the pleasure of picking up our dream Lexus GX from Granville Toyota. I had an amazing experience dealing with Bolivar Morales he was very knowledgeable and professional. The overall purchasing experience was 5 Star
Dishonest and unprofessional. In today's market it is hard to find decent business. Buyer beware. The free oil and filter they advertise is not FREE. When you pickup your brand new car at Granville Toyota check everything before you leave and make sure it works properly. The staff at the dealer don't know how to install OEM accessories that they offer. In my case, the hitch package. The ball would not fit the receiver platform so I had to wait for the proper part, Thank you Granville Toyota for wasting my time. If I could get a car without a 6 months wait I would walk away from the deal. Good luck.
My experience with Granville Toyota has been so pleased and hassle-free. The entire process, from the time I called until the time I received my new car keys, was easy and friendly. They are very professional and care about their customers. I appreciate the excellent work done by Eric C and the Service team.
It seems they just give cars to who is profitable. I ordered Rav4 and deposit money for two years and it is not delivered yet.
They asked me to alter my contract to have more feature or waranty or trade a car to give me the car that I am waiting for 2 years.
Now they are telling me to come and take your money and buy car from other dealership.
Is this justice to keep money for 2 years and waste your time and answer like this....
Do not trust them...
We recently had the pleasure of purchasing a 2024 Tacoma from Granville Toyota. The experience was exceptional from start to finish. The staff, particularly Eddie B. Ubalde, our Product Advisor, was knowledgeable, patient, and genuinely interested in helping us find the right vehicle for our needs.
The customer service at Granville Toyota was top-notch. They made the ordering process smooth and assured us that they would keep us updated throughout.
We are excitedly awaiting our new Tacoma and appreciate the dealership's commitment to customer satisfaction.
We highly recommend Granville Toyota to anyone looking for a new or used vehicle. Their professionalism and attentiveness are sure to provide you with a great buying experience, just as they did for us.
Wish I could give a 0 star. My experience could not have been worse. I ordered a rav4 hybrid in mid 2022 and almost 20 months later, I am still waiting. I called multiple times to understand where I am in the queue, sale & manager are not transparent, they would not tell me where I am at in the queue, not sure why this has to be secret. I was initially told up to 1 year wait when I ordered, but 20 months later I am still waiting. I was told having a trade-in or not does not make any difference, but that is also a lie. I got a call recently and was told I could get the car right away if I chose to trade in my car there, since I said I did not, then they sold the car to someone else. I know many many people ordered the same car in 2023 already received the car, their dealers have no trouble telling them their positions in the queue.
My advise to you: Do not believe what they tell you. I am going to tell my story to all of my friends, so they won't have to go through what I had
Hi everyone, whoever wants to buy a new car just don’t go to Granville Toyota. Me and my friend had a very bad experience with the manager. I went to dealership to buy a new electric car. He rejected me to give a car in a indirect way by asking that where i am from. I told i came from surrey and he said to go back and look car in my own city. It was the most racist thing i have experienced. I went there on someone’s reference and later on he told than he also experienced such racism. The action should be taken on manager.
Hello everyone, I am writing with great regret that I have been harassed for 2 years mainly by the manager while waiting for a car at Granville Toyota. The day I bought the car, I felt like he was discriminating. He was very rude. He falsely accused me of buying a car to resell to an Uber driver for profit. very bad experience and suggest to all, especially Indians community to not visit on this mentioned dealership
I had a disappointing experience with Toyota's service’s and parts. The staff was not friendly, and their tone while talking to me was far from pleasant. I found them to be lacking in understanding and not very informative. It left me frustrated and dissatisfied with the level of service I received. The man’s name that we had this unpleasant interaction with is Roshan
The product advisor was rude while discussing potential trade and hung up on me. It was a sales manager who later cleared the air, and told me what the used car manager offered for my trade-in. I ended up taking my business to a different Toyota dealership, got $13,000 more for my trade-in and a new Venza at MSRP.
Friendly service advisor and quick service.
Took my used car to make sure I’d get a trusted thorough (paid) vehicle inspection, only to find out a week later they overlooked things like struts and shocks that need to be replaced, suspension arm issues, and transmission oil, to mention a few examples. Very disappointing
I recently had the pleasure of working with Derek Leow at Granville Toyota to order my Toyota RAV4 Prime, and I couldn't be happier with the experience. Derek is a true professional who goes above and beyond to ensure customer satisfaction.From the moment I walked into the dealership, Derek made me feel welcome and valued as a customer. He possesses an in-depth knowledge of the products and guided me through the entire process with patience and expertise. Derek was incredibly reliable and responsive, promptly addressing any questions or concerns I had. His attention to detail and commitment to ensuring a smooth and enjoyable car-buying process are truly commendable.Thanks to Derek, I am now the proud owner of a Toyota RAV4 Prime, and I couldn't be more satisfied. If you're in the market for a new or second-handed vehicle and want a seamless, stress-free experience, I highly recommend reaching out to Derek Leow at Granville Toyota. Thank you, Derek, for your outstanding service!
Awesome customer service 😊just travelling through from PEI. Called on Friday afternoon and got an appointment for Monday. Paul was really accommodating and eager to help. On the day of the appointment; To-Ann was a pleasure to deal with. Great job! I highly recommend Granville Toyota.
Very good and friendly staff they were great to deal with
I'm a happy owner of a new 2023 Tacoma. Had the best deals and prices I've been searching for 6+ months and this dealership was the best to deal with.
Always efficient, friendly and reliable service! Would definitely recommend them @the Fraser street location!
Nice dealership with nicer people working in there. Fleet Manager Brian is an amazingly pleasing personality who is eager to help. Definitely recommended to deal with them for any Toyota automobile requirement.
Had my first Toyota serviced here, the service was excellent and shuttle will drop and pick up within a 5km radius.
Had my first Toyota serviced here, the service was excellent and shuttle will drop and pick up within a 5km radius.
Had a very good experience with their sales team. Eddie, the nice Filipino salesman, was very helpful and reasonable through the process. I felt helped and respected but not pushed. Eddie and Kevin from finance even helped me with dashcam installation. Would recommend them to anyone looking for a reliable Toyota ride.
We visited this Toyota and met a very friendly car dealer: Benson. Nothing needed to be said, his nice attitude and friendly help told everything. We enjoyed the experience with Benson and wish him all the best. :)
I bought a brand new car from Granville Toyota and the best dealer they have his name is Dario. He is a very nice guy who is very honest and helpful. I am very happy I made the deal with him. In Granville Toyota they have many dealers. They are all good but Dario is perfect and awesome. Just make sure you talk to Dario to buy your car and you will never have to worry about anything. He is also a hardworking man. I am grateful for all his help.
Thank you so much Dario.
I purchased a brand new car at Granville Toyota and they were so helpful and honest the best customer service. They were able to get the car I wanted very fast. They are so honest and helpful. I am happy I bought my car there. The manager is also very honest. They show respect to customers and also they have excellent options for cars. I highly recommend you buying your car at this awesome place.
my 05 avalon may due for sparkplug repacement. but the experienced advisor not allow since my one was iranium plug is last for12 year. 170k. very good service advise. no hard sale
For service department.. make sure you TAKE CARE of our car and give us a GOOD SERVICE. You treated mine like a JUNK.. Just finished my 2nd service and you left my car MESSY!!!!! Oil all over the engine bay, front grills and bumper.. And even WORST oil marks on door handle, shifter and steering wheel cover. For the MANAGEMENT please DO something..
received a very good customer service from product advisor "hong". very friendly. one of the reasons why i keep bringing my vehicle back to granville toyota for service and get product update from them. i will buy another toyota from granville toyta.
06/09/2015 @ 09:15 am
Called in to get a price on parts and was spoke down to but not what I would consider rudely.
Called in to get a price on price on service and was treated like a second class citizen. The service person(man) on the phone was rude, arrogant and left me feeling like dirt and then just hung up on me.
Thanks for making my day.
I have an elderly mother that purchased a brand new 2008 Rav 4. A week ago, the fuse went out on the cigarette lighter/power. This past Saturday i went to Granville Toyota, and i had the worst customer service ever. They could not point out to me where the fuse box is. Spoke to Doug Lee Service Advisor & Steve Cabral Parts. They wanted me to book an appointment and pay the $100 per hour fee. Am i crazy or stupid?? I was so pissed off at Toyota as a company. Neither one of them could point out to me where the fuse box is in the car. It was not even busy, i was the only one there. I bet if i wanted to buy another car from Toyota, the sales people would have been all over me with customer service. Today i called Granville Toyota and spoke to the GM- Doug Shoreman and i told him about my horrific experience with his location. He apologized, and said sorry. That's it? I asked him if he wants my name and phone number and he said NO. He should have at least offered a free oil change/car detail for my mom's car. Again horrible service. Toyota should set their standards high. I would never recommend anyone to go to this location, if you have to go Jim Pattison Toyota Downtown.