Took my 2005 tacoma into the service department in November and they told me my cab mounts need to be replaced. Decided to get a second opinion and went to a collision shop in Red Deer and advised me that your truck is unsafe to drive because of the rotted out frame. The long story short is that they should of replaced my frame when they inspected it a year and a half ago. They put me and my family at risk because of driving on this damaged frame for 1 1/2 years that they said was alright to drive on. What they did is sprayed some under coating when they did inspect it a year and a half ago. I have dealt with Red Deer Toyota for many years but have lost confidence in their ability to service any of my vehicles. I hope that toyota will step up to the plate and do the right thing. Either way a frame should not deteriorate to the point that it is undriveable after 15 years.My point is that they did a inspection and did some undercoating and now I am back to square one because of the same issue, which is a compromsied frame. There are probably many people in my situation but this needs to be dealt with correctly. This is a picture of what a frame looks like at 15 years on a tacoma. Please talk with other people and show them this picture because I do not want to see a family injured by a compromised frame.
Really good service, and great advice. I highly recommend Pierre-Olivier Roy, he was the sellsman i encountered. Ive been to many dealers. Non had the right price. Toyota red deer got the best price for my tacoma.
Had my vehicle in for an interior repair on my door, after receiving the vehicle back we noticed some dents on the outer door. contacted service manager dean and explained the situation, there was zero hassle and the door was repaired immediately. bottom line is mistakes happen, this was not due to poor workmanship, but a mistake. they backed their work and stood by there technicians. a respectable place to deal with, I will be back.
Friendly staff BUT overall a poor cousin to the bigger Toyota dealers dealerships in Calgary and Edmonton; We took a RAV4 hybrid in for a service and the facilities were pretty basic overall. I took the opportunity to talk to a salesman about new models and was really surprised by his lack of product knowledge and then when my car was ready the "complimentary car wash" was more of a "distribution of dusk"!!! It was a laughable attempt at cleaning a vehicle!
I love to support to "little guy" but the little guy has to be trying for this to work!
So.. overall, unimpressive.
Very disappointed in the customer service. Test drove a car on Monday night and the salesman we were working with honestly knew nothing about cars. He kept telling us that he just sells the car he is not parts and service. After being put what feels like the ringer for 4 days I finally had enough. Was told earlier this afternoon that all of my financing was approved. Only to be called a short time later to tell me that was not the case. Why would you tell us that everything was good and we could sign paperwork tonight then all of a sudden oh wait no it's not approved. What kind of customer service is that? I honestly expected more from Toyota. My family has been driving Toyota's my entire life and we have always had exceptional customer service. Well that was in NS apparently same standards don't apply to Alberta. Just all around disappointed. Should have went with my gut feeling after going for the test drive on Monday night when the salesman didn't have any answers to some of our simple questions or offer to try and find out for us. Btw salesman was Mo. If I ever decide to buy in the future I will be going to either Edmonton or Calgary. Not going through this with RD again. Want to clarify I'm not upset about not being approved I'm mad for the way things were handled or I guess not handled.
Fantastic customer service!!! Stephen Van Santen is all about customer service. Toyota is lucky to have such a calm and collected salesman. His advice and kindness saved me a lot of money and time.
Keep up the great service Stephen!!!
Iâve already bought two vehicles from Toyota, and frankly Iâve had an amazing journey. Great vehicles and awesome service!
A fantastic experience. We were hunting for a used vehicle but are quite perticular. Being from out of town we decided to make our first enquiries over email. Amy was great and responded really quickly, even sent us a video walk around of the vehicle.
The next day we decided to make the drive and the vehicle was ready and clean for when we arrived. Amy and all the staff were so friendly and there was no pressure.
When it comes to buying a Toyota I would definitely keep this place in mind even though there are local dealerships way closer to me.
What a great place to get a vehicle. I have never had an issue with this dealership. I've always left feeling valued and appreciated. I just recently got into a new Tacoma. Ben was a great sales associate. At no point did I feel pressured or pushed into anything. I will for sure look to him for any future vehicle inquiries. Rick in finance was one of the funniest people I have ever dealt with when dealing with a vehicle purchase. Really laid everything out for me and made sure I knew what I was getting into. Save the trip to Edmonton or Calgary and go to Red Deer Toyota for your next vehicle. Also just had our Highlander detailed and we got it back looking and smelling brand new.
I bought my 2020 Toyota Camry SE from Red Deer Toyota in April & I absolutely love it. There is nothing that I donât like about this car. Stephen is an awesome Salesman....no pressure at all & couldnât do enough for me to make sure that I was happy with my new Toyota. For anyone who is looking to buy a new or used vehicle, make sure to check out Red Deer Toyota where you will be treated like a valued customer & not just another sale. Impeccable customer service by their entire team!!
I went in looking for a car. Unfortunately, I am not in a position to purchase a car. Cory Stuart worked with me last week to ensure my deposit was refunded that worked perfect with my circumstances. Stephan Van Santen for following up to ensure that I was okay a week later. Good people still care about those that they help. I highly recommend this place as a great place to look for a car.
Brought my 1992 Toyota for an out of province inspection at 10am, and the car wasn't ready for pickup until 3:30 pm. This service should take 2 hours. When I came to pickup, I was hardly acknowledged, and it felt like they just wanted to receive payment and see me off. The standard of which my vehicle was assessed seemed very high given the year, and some of the issues quoted on the inspection were in my opinion not to do with the safety of the vehicle. They also performed a 'complimentary wash' without asking first, as I would have said no would I have known. I expected better treatment, therefore I may not take my Toyota's here again.
Stephen doesn't just sell vehicles, he helps people buy them. When dealing with Stephen you feel like a valued person and not just another sale. He is dedicated to the needs of his customers. He approaches each client and situation with a problem solving perspective and goes above and beyond.
Stephen was awesome, super friendly and went above and beyond. Super quick service also, my inquiry was answered promptly and I was able to test drive the vehicle the next day. I would certainly buy again through Stephen.
Well, you're not actually in Red Deer now are you? No? Gasoline Alley you say? Trying to avoid taxes and still get the credit? Seems very likely to be the case. False advertising is illegal last time I checked. Just a proud citizen of Red Deer seeing all of the rich tax evaders at work. I have to drive by this bs every week. A simple change of that bogus sign is in short order. Dishonest at best.
Had a wonderful experience purchasing my Tundra. Ken was helpful and knowledgeable and made the whole purchase a positive experience. Carmen was also a pleasure to work with. I'd like to also mention Shaelyn in the service department. She is a delight to work with and has taken care of any needs and questions I might have. Thanks everyone.
Best car buying experience I have EVER had!!! If I could give more than 5 stars I would. Go see Tony Weenk from sales. He is awesome and did an excellent job representing the Toyota brand. Cory from finance was awesome to work with too.
Honesty goes a long ways. We asked for a transmission oil change on a recently purchased used Camry bought elsewhere, they couldâve taken the money and run, but Bill looked up VIN history and said it was done just before so saved a bunch of money. Will be back for future service.
Had a great experience here. Gary found exactly what I was looking for and for a good price! Staff was fantastic to deal with. Shout out to Pierre and Chris who were informative and made our purchasing process easy. Happy with my new Jeep đty!
Super quick service even on a frigid day. Staff were knowledgable, informative and not pushy trying to sell things. I opted to wait and there was a nice clean area with a fair amount of seating, wifi, work stations and coffee.
Red Deer Toyota should be very proud to have one of the best car salesman in Alberta working for them. Stephen van Santen was simply a joy to work with from start to finish. The finance guy Chris was great too. Will most definitely do business with them again!
April Lamarche.
After searching for a Sienna in Edmonton and having just a terrible experience trying to secure a vehicle with a local dealership we found Amy at Red Deer Toyota! Not only was she understanding and kind but she was always available to answer ALL my questions. Amy and Corey went above and beyond to make the trip from Edmonton to Red Deer worth it. They were informative, honest and upfront. Their efforts really made our experience a great one! I sincerely recommend Red Deer Toyota and more importantly working with Amy Larson and Corey Stuart if you get the chance! Thanks!
I just wanted to say he was the best car salesman I've ever dealt with. He listened to what you wanted and I felt like he wasn't a salesman at all. We love the car we bought. Stephen made it an enjoyable experience.
I have purchased 2 vehicles from Ben and the team at Red Deer Toyota. They are so friendly and go above and beyond every single time I am there !! Ben is wonderful and knows his stuff as well as he remembers me by name and details we have talked about in the past, top notch customer service .The service department are efficient knowledgeable and polite, the sales team and welcoming and never pushy. Dawn in finance is AMAZING even staying late on my pick up day to make sure I had everything I needed.
I will ALWAYS trust the staff at this dealership and will continue using them for all my vehicle needs.
Just wanted to share what a great experience I had at Red Deer Toyota. Amy was awesome and will definitely be going back to her next time our family is shopping for a new vehicle. I canât say enough good things about her and everyone else we dealt with throughout the process. If you are hesitant about dealing with a dealership or not sure what exactly you want call Amy!
I can not say thank you to Tony and everyone who helped me get into my new car! The customer service was impeccable and they work really hard to get you what you want! I 100% recommend Toyota Red Deer to everyone I know.
The sales team was very professional and accommodating. Great service. Highly recommended, we will be happy to deal with them again in the future.
We just got our new car from them and we are really satisfied with everything. Genaro and Dawn really helped us and explained everything to us. We got a good deal. It was smooth transaction and we are really satisfied with the experience. Thank you Red Deer Toyota.
I have a confession to make. Although I like getting a new car, I usually avoid a trip to car dealerships because negative previous experiences. My sales consultant Amy and the staff at Red Deer Toyota have changed that. I built my new car online and from that time to my final purchase it was an excellent experience. The staff was mindful of doing everything in a timely manner and a lot of the process was performed electronically.
Amy was amazing! Great customer service and always caring! I would 100 percent recommend her as your sales associateđ
Went in to looks a vehicle and was ignored while the salesman play on there phones.
Was contacted by the sales manager who apologized profusely and went back in. Checked to the front counter to ask for Ryan and was immediately seen my Gary the general manager who apologized profusely as well. He then introduced me to his best salesman Tony who was outstanding will be back again.
My experience here was purely positive. Friendly, knowledgeable staff, and quality vehicles. Jathryn and Corey both were very helpful.
Top notch service. Easily the best vehicle purchase experience I have ever had. Friendly, helpful people from the moment you walk in the door. Excellent, knowledgeable salespeople and no high pressure tactics.
I would certainly buy again through Stephan Van Santen and, happily and willingly would speak to others about my positive experience with Stephen. Thanks Stephen... You are successful at what you do. I know you will become even better!
I purchased a 2017 Toyota Corolla LE from Red Deer Toyota, and it was a great experience. Amy helped me find a used car that fit my needs and didn't leave me broke. I felt no pressure, and was able to ask all of my questions. I felt at ease and comfortable in making the decision and would definitely recommend Amy and Red Deer Toyota.
I recently purchased a new Toyota Tundra. Genaro provided knowledgeable guidance and no pressure on the sale. Sales Mgr Ryan and Finance Mgr Jamie were also great to deal with on the purchase. Highly recommend this dealership if you are looking for a new/used Toyota!
Excellent service and of course great cars! Had to buy a new Sequoia because my old Sequoia had such high mileage I was afraid to get stuck without a vehicle. Of course I had to get another! Best value for my money! Go there, test drive a Toyota and ask for Stephen!
Recently I leased my first vehicle. Prior to this experience I had little to no knowledge regarding leasing vehicles. Stephen explained every step to me and gave me a comfortable and pressure free experience. I would recommend Stephen at Red Deer Toyota to anyone looking to have a great experience buying or leasing a great car. Thank you to the entire team at Red Deer Toyota for such a positive experience. I will certainly be back for my next vehicle!
Overall good experience, Iâve been taking my car for maintenance, all good. Since the time that you made the appointment they follow up until the work is done! Great experience good customer service, the facility is clean, sales are very friendly. đđ˝ I recommend to visit this location.
Each time I have dealt with Toyota, I have had an amazing experience. Everyone is always friendly and helpful but I highly recommend Stephen to anyone going to purchase a vehicle. Not only was he knowledgeable when I was looking to purchase, he is a very down to earth and sincere person who continues to take time out of his busy day to have a little visit, months after my purchase. Making customers feel valued is what will keep them coming back. Keep up the great work :)
Thank you Stephan! Your help and kindness was invaluable. We would have zero hesitation in recommending you to help anyone with the purchase of a new vehicle. Our whole experience was great, from top to bottom! Love my "saddle shoe" Yaris car!
Overall great experience. The original purchase of our vehicle and the subsequent required services have all gone well. Red Deer Toyota is a well managed, clean and efficient dealership.
We have found their work to be thorough and always completed within their time estimates. The staff is extremely friendly and they all go out of their way to be of assistance.
I won't say that we haven't encountered a single problem or issue, however they have always stepped up and come to very reasonable and acceptable resolutions.
I can say that we have never had a better dealership experience.
We couldnât have had a better experience at Red Deer Toyota. From the moment we walked into the dealership our sales representative, Stephen, made us feel comfortable and genuinely wanted to find us a vehicle that would be perfect for us. He was very knowledgeable about all of the Toyota products we were considering. We didnât once feel pressured and our experience was very relaxed. The sales manager, Ryan, was exceptional in dealing with our trade in and ensuring the vehicle we were purchasing was exactly what we wanted. Once our new vehicle arrived, Stephen went above and beyond, showing that he cared with his follow up and his personal touches including marking important pages in our ownerâs manual for us. It was very easy to make the decision to purchase our new vehicle from Red Deer Toyota and we couldnât be happier. We will definitely be long-time Red Deer Toyota customers and would recommend the dealership to anyone!
Purchased a hard to find used vehicle from this dealer remotely from Edmonton. The whole process from start to finish was via email, text, and phone with Jathryn. She was quick to respond, transparent, and straight forward, and she took care of every detail. A first class experience through and through; the best car purchase Iâve done. Great work, Red Deer Toyota.
This is the second time I have ever bought from a dealership and everyone I met at Red Deer Toyota was great. From the minute I walked in I felt like I was part of a family. Patricia our sales Rep is the best! Thank you so much! I love my truck!
We have bought many new vehicles over the years.
This is the second time we buy one from Patricia Touchbourne and I gotta tell you, we love her, she is very professional, not pushy at all and listens to our needs. She made our transition go smoothly again.
We totally recommend Patricia from Red Deer Toyota. She has a 5 STAR RATING in our books!
Thank you so much Patricia you made our family very happy AGAIN!
I received an online quote from Scott at the time I was looking at a used 2018 Toyota Tacoma at a used car dealer. Scott was very helpful. He questioned me on exactly what I wanted for options. Within an hour he provided me with a very good price on a new Tacoma in the color I wanted. I came in and test drove the vehicle the next day and I was allowed to keep the vehicle overnight. The next day I bought the Tacoma. The vehicle was prepped for me the next business day and it looked great. Scott provide me with an orientation on how to use the features of the truck which was helpful. There were no surprises when I finished filling out the final paperwork. All and all it was a very pleasant and stress free experience.
Stephan in sales was amazingly helpful. Even though I wanted a new truck I ultimately chose this wasnât the right moment. Yet, I badly wanted it to be! He was very personable, knowledgeable and friendly. Even when I pulled the brake line and decided I needed to wait a little longer, he was still very polite and professional. But, he has guaranteed that when Iâm ready to buy, Red Deer Toyota is where I will go and Stephan is the guy I will ask for. Good job!
The saleswoman I had was wonderful. She was extremely friendly and knowledgeable, she listened to what I wanted and didn't want and found a vehicle that suited me and my budget. When it came time to talk numbers there was some confusion by a manager on the sales price. First the price came in much lower than the window price. Once they realized their mistake, the price was $1200 more than the window price. We were able to resolve this through negotiation but I don't think I should have had to negotiate to get the advertised price.
Scott Tripp is Red Deer Toyotaâs internet sales manager. He replied promptly to my email queries. If Scott didnât know the answer, he took the time to find out and got back in a timely manner.
As an out-of-province purchaser, Scott and Jamie Hamilton in financing had the paperwork ready when I arrived, making the transfer smooth and hassle-free. I was impressed with the efficiency and friendliness of the Red Deer Toyota team members.
Thank you Scott and Jamie.
Great and fantastic experience. Shane was our sales person was so patient to us. He explained everything we need to know before getting the vehicle on which is much better and perfect to us. He even took time to explain the vehicle we are getting. He is very helpful. I highly recommend him to anyone.
An outstanding, professional dealership! Shane was professional, courteous,and knowledgeable! He diligently answered all questions, followed up with us very promptly on any requests we had, and unobtrusive during the entire process. He was there to serve our best interests, without any 'pushy salesman' tactics - what else could we even ask for? Bravo, and we will be back again!