Amazing Service! Best by far!! I was lucky enough to have Stephanie checking me in, this is the second time I’ve been in for service and she remembers my last visit which is outstanding given the amount of people she sees every day! Jason is the talented mechanic that fixed me up and he is nothing short of amazing! My truck was even washed when I picked it up! Fast, trustworthy and great friendly people! Thank you!
Experience was absolutely terrible! I have my Toyota Corolla 2017 and I bought it in the year of 2016. When I went to the service, Troy didn't help me out of my issue. After my tire was fixed last Saturday, the next day my steering wheel was frozen along with the pedal even though temperature was NOT -40 or so and my car is brand new!!! No heat coming out through my car and there was a helicopter warning signal light. After 2 days of NOT using my car because it wasn't working, I went back to Toyota for help. Troy was trying to check my car but said "I can't help you, there was NO trace of anything in your car." I described and explained anything as much as I could but said he doesn't know what to do. I asked him if he knows maybe somebody who had this before and what may be the cause of a problem and he said " I don't know." The point is I am not going to Toyota Services because of nothing!! My car has a problem and if this happens again it might be giving a lot of trouble for me in the future . This is a brand new car and I just used it for 4 years!!! I even offered MYSELF and ask them if they would be able to check my car maybe for maintenance. Then that's when he said there is a $85.00 fee. I told them I maybe under warranty or I have my Gems card that could maybe waive or decrease the price because again, my car is only for years but Troy said sharply that it will $85.00 charge. I felt as a customer that they didn't offer any alternative solution and didn't want to help you out at all. I am not happy with their service.At the end of the day, business is a business.
Another great experience with Gateway. Jing, Kyle and of course Catlain were amazing every step of the way with purchase. I would highly recommend this dealership. The deliver was smooth and simple. The showroom was spotless and all the vehicles looked great. Walking around outside I couldn't believe the inventory of new and used, all cars were clean and very inviting to look at. Gateway has a customer for life. The 7 hour drive from BC was more than worth it.
From the moment I met my sales rep Rohan, and being treated like Family, the test drives and caring for my wants in a new to me car. Once I decided I was taken to meet Heather in finance and she guided me through the process and worked hard to get me a great rate. And then there's Stephanie showing me every horn and whistle and the ropes on my car on Saturday..
INCREDIBLE !!!! Thank You All.. You ROCK 😎
Gateway Toyota from start to purchase Gateway is Truly The Best !!!
Welcoming, and the quality of service. But there a small issue that was clear to us, we had to go and come back. But in all fairness it was good. Clean environment, welcoming staff, and some stuff to entertain you whole waiting. Good over all. I will go there again because I love 4runner.
They are great helping you find a car, but once the sale is done they don’t care. I have tried reaching out a number of times, with no reply. Would be nice to have five star service the entire relationship.
Great experience. Really took the time to understand what I’m looking for and answered every question we had, and provided all the paperwork that we requested to see regarding previous service. Great team.
Everyone at the dealership is very friendly and nice. They were not pushy at all during the entire process. They worked hard to get me what I wanted in my price range. I recommend coming to this dealership to everyone I know who is considering a Toyota. 10/10 😊
I could easily rate Gateway Toyota with 5 stars mainly because of their exceptional customer service. Their team members seems to show genuine concern and does not in any way make you feel pressure in making decisions about anything specially about your vehicle.
To add to this, their building is clean, tidy, and has a nice waiting area. They also offer a complimentary (free) drink station with coffee and water which is always appreciated.
Rohan went all the way out, to find a vehicle that meet my needs. And he assuredly answered all our questions, punctuated with a joke or a smile. Making you feel at ease and right at home in his office, was his motto! Will definitely use him again. Can, the finance manager, was ever patient with our inquiries. Very nice and courteous staff at Gateway Toyota. For sure, will recommend them!
Compared to other dealerships I looked at Gateway was by far the least high pressure sales tactics. I was able to negotiate price and purchase a used car in about 1.5 hours. I spent more time just getting to the negotiation stage at a lot of dealerships. Yasmin was great
Just went to check out aka tire kick the new 2020 Camry TRD. They let me check it out thoroughly and offered a great deal. They were very nice and did not pressure me at all. Toyotas are my favorite car brand most reliable I have ever owned. Currently I own and 2002 Camry LE, 2010 Prius Touring and a 1987 Supra Turbo.
This is a very busy dealership, neat and clean looks brand new. Kameel Koya is a very good sales manager. Good price for parts as well.
My advise!
Please try to negotiate price online from at least 4 different dealerships, calculate the payments, interest rate & vehicle options and go with the best offer. Tell the sales staff that you will get quote from all dealerships in the City and will see who deserves your business. Think twice consult with family and friends before you sign any papers.
Salesman Jimmy is really helpful and friendly. He and the sales manager give me a good price for the car. Everything is good. Even the delivery cooperator nicely shows me everything I need. I will recommend my friend to buy car here for sure.
The staff were very down to earth and sincere. Their dealership is beautiful. I definitely felt they were fair and there were no games. This dealership also gives you free oil changes, free rock chip repair, and a free detail every year, plus more for no extra charge.
This place provides a wonderful and exceptional service. Kyle, from the sales department, was never pushy and never pressured me into getting a car from them unlike other car dealerships I went to. Since it's my first time buying a car, I had so many questions and he was so helpful and patient in answering them. He was welcoming and honest making me comfortable in purchasing a car from them. I am very happy with my first purchase.Will recommend Toyota Gateway to my family and friends. .
Busy bustling place! Showroom has all the exciting cars available for touch and feel. Experience from beginning to end is amazing. All staff are friendly and knowledgeable in their respective department. Definitely recommend this dealership.
My experience with Gateway Toyota was exceptional. The service was excellent . Stephanie, Kyle, Cat and Mario were so amazing to deal with. I've never felt so comfortable and welcomed in another dealership. Everyone was super helpful and very honest; they really cared about getting me exactly what I wanted for the price I was looking for. I would recommend this dealership and these people to any one of my family and friends.
Got one of the best customer service. Mark Ibrahim, one of the Product Advisor provided optimum and timely service and follow ups; same also applies to other staff that made my purchase stress free. So far, the Highlander I got is working great. I hope it continues to serve my family well. Meanwhile, I love the extra insurance I got that gave me some rest of mind that I won't spend from my pocket for any repairs in the future. Kudos to you guys!!!
I had a great experience looking for and purchasing my new RAV4. Kyle is a great salesman and I never once felt any pressure to get into anything I didn’t want. Very willing to work with their customers to ensure they end up with exactly what they’re after, for the right price. This is pretty unlike experiences I’ve had at other dealerships and would highly recommend Gateway Toyota to anyone looking to purchase a new vehicle.
Love my 2017 Toyota Rav4 that I just purchased from Gateway Toyota. This is my first Toyota. Everyone from Sales, Service and Finance treated me with professionalism and made me feel like part of the Gateway Family. Stephanie and Doris were extremely thorough with explaining and going over every button and feature to my new vehicle. Read about the GEM program a great reason to buy from here. Thank you Gateway Toyota.
Absolutely had the best experience at Gateway Toyota! Definitely hassle free, the whole team has been so accommodating! Best experience ever! Especially for a First time buyer! Will definitely recommend to all my friends! Shoutout to Catherine and Melvin! :)
Everyone here is amazing and super helpful. I got a great price on a great vehicle. They have a GEM program that’s has great benefits, new and used. They go through absolutely everything, and make sure you understand everything and are very knowledgeable if you do have questions!
Very disappointed after buying a used vehicle at this dealership. I flew from Regina to Edmonton to buy a vehicle because the salesperson promised me it was in "perfect" condition, even using the words "like new" to describe it. When I arrived the vehicle had a broken taillight (which they fixed), a gigantic deep scratch on the side that looks like a key mark (they tried to buff it out with no success), and the paint on the rims was chipping off and looked like trash. I was livid; the condition of the vehicle was not as I was promised. I flew in on my own dime, already taking the time to register and insure the vehicle in Saskatchewan, and now I have the manager trying to explain to me that none of this is really an issue and there's not much he can do about it: it took him far too long to even admit that his salesperson screwed up. I did end up buying the vehicle after they dropped the price a little bit, but I'm still not even sure it'll cover the cost to fix the door. Very unhappy with my experience here. Very unprofessional.
They even had the nerve to send me a link to write a Google review after I drove away. Well here you go, here's your review.
I had a great experience purchasing my vehicle.
At the beginning I went in sort disappointed because I was getting rid of my truck which I had for a while and it was something I really kept close to me but everyone who I dealt with was very up beat and made sure the process of getting my new vehicle was a pleasurable one.
You will not go wrong with the staff here and they will make any experience you have had with any other dealership feel insignificant.
I strongly recommend these people!
I think it's unacceptable that we drop our car off at 7:30am for detailing and then they tell us they are not finished by 5pm.... Over 8 hours later. We would assume if our vehicle is the first in that day for detailing it would be finished first. This is apparently not the case. We have never had such poor service like this before with gateway Toyota. Even calling to see when our vehicle will be ready we got patched through to 4 people before we got an answer. The last time we called it was after 5pm and the service manager was not there any longer. You should not be treating your customers like this especially since you don't give out loaner vehicles if it takes longer than 3 hours in the shop. They entirely forgot our vehicle. Once we picked it up you can clearly tell that they forgot about our car and that it was rushed. There were 2 predominant scratches on the rear of the vehicle and the vehicle doesn't even look clean. They just sprayed a bunch of armor all on it and that's it. Extremely disappointed with this dealership. This is what happens when you book 2 months in advance and show up at 7:30 am, only to be forgotten. Unacceptable and unprofessional. I have photos of everything.
Went for regular service for my RAV4, had time so started exploring vehicles and ended up buying new 4Runner. The staff whom I met were so knowledgeable and helpful everything was clearly explained. They gave me very good price for my old vehicle.
We are very pleased with our new Toyota Highlander! This is our third Highlander and we are continually impressed with the quality of this product. Our experience with Gateway Toyota was outstanding! We were treated great from beginning to end. Sales, Finance and Delivery advisor all went above and beyond. We certainly will be back in the future and we have no hesitation recommending Gateway Toyota to others looking for a vehicle!
My previous experiences with the service department have been amazing. This most recent one was very frustrating. Came in for an oil change and general maintenance service, normally it's taken an 1-2 hours (which I was completely fine with) this one took an extra hour. That's not the worst part, I was in the waiting area waiting, two hours pass then the third hour passed and I noticed my vehicle sitting in the lot all done... I was thinking alright should get a call soon. Waited another 40 mins and I had to call my service advisor to get a status update. Service advisor answered saying they had a solution to my problem with the vehicle (clunking sound with the brakes), was given the solution and asked if I wanted to proceed with the fix as the tech "had it apart". Which it wasn't because I've been staring at it for an hour in the parking lot. I told the advisor I would ask my father if he wanted it done and he said not to. I called the advisor, got sent straight to voice mail. Waiting on the call I was hoping the service advisor would admit that the vehicle was already done. I got the call and the service advisor said "Okay give me 5 minutes the tech will put your brakes back together" As the advisor said that, I was still staring at my vehicle which was parked in the lot. There goes my trust with the service reps at Gateway Toyota. A real bummer as service here was always great. Bottom line is, if you're going to lie to a customer make sure they can't see their vehicle all done in the parking lot.
My wife bought a Rav 4 from them and I was with her through it all. Staff are overall very friendly. The deal she got was competitive but not great. When we took delivery, the body of the car was not polished to remove some marks and swirl and promised. The girl who did the in car training was rushed and not thorough. I still haven’t figured how to get the air blowing consistently from the back vent. She knew little or nothing about the installed dash cam and promised a video she would email that we didn’t get. Everywhere there was pressure to give them a full 5 stars on the review they would send us. ‘Anything less than 5 stars is a fail’. I think the signs I gave were not enthusiastic enough so we did not receive the review at all. Whether they just didn’t send it or if they filled it out with perfect scores on our behalf I do not know. Then there is the clever way they don’t cross the line, but give you the distinct impression that if you don’t get it serviced at the dealer, you could void the warranty.
These guys were great right from the start I took my 2016 Dodge Ram to see what I can do to trade it off I've took my truck to lots of other dealerships especially Dodge they were going to give me nowhere near what Toyota gave me for a buy out .... that was very much appreciated Kyle Johnson my salesman he was very helpful he broke everything down for me no Dickering around this dealership was far from pushy for trying to sell a vehicle I was still undecided with what I was going to do there was no pressure no phone calls back asked me to come down and check out vehicles that's one thing I like I hate being pushed into something kind of like I got pushed into buying my Dodge. But all in all I'm glad I made the switch I highly recommend Gateway Toyota for your next purchase weather at the track SUV or whatever you're looking for great service great people make the switch... thanks Kyle and JP loving the new Tacoma
My entire experience from start to finish with Toyota was amazing. Great client care, and service. I booked my car in for a detail and was blown away at how amazing the results were - like I just drove it off the lot. Thank you Toyota!
By far the worst dealership I've seen in customer service, and I am not new to buying cars. The sales staff are friendly but the finance team is incredibly rude, and spend their time lying. " I will call you in the morning" but not call, I give me until 1pm" become 24hrs later, now after 7 full day's I'm taking back my deposit and going to the a different Toyota dealership up the street. The customer experience is the most important aspect of your business and you don't think it's true. The final statement was "You realize you are not our only customer"
They made my buying experience very quick and enjoyable. Everyone I dealt with from the sales person, Kaitlyn, to the delivery coordinator, Rob, was friendly and personable. I’m enjoying my new Prius and am very satisfied with my experience.
The people at Gateway Toyota are friendly, polite, and they work fast. They are always able to squeeze me in for maintenance when I need. They have a place I can sit and get my work done while waiting for an oil change which helps me out a lot.
From start to finish Gateway Toyota is my no.1 recommendation for anyone who is looking to buy or lease a vehicle. We were treated like family from the first day we walked in the door! Absolute excellence in customer service!!
I got a great deal on a new 2018 Tacoma at Gateway Toyota. I flew in from Yellowknife to pick up the Tacoma. Michael Dillon, the friendly and helpful salesman who sold me the Tacoma, picked me up from the airport. I was given a very thorough briefing on all aspects of the Tacoma. Gateway Toyota also has a phenomenal free benefits package that came with the vehicle. Living in Yellowknife and probably never driving the Tacoma down to Edmonton, I unfortunately won't be able to make use of the benefits package. My experience with Gateway Toyota was entirely positive.
I had a great experience purchasing my new car from gateway Toyota! Kyle was especially awesome and made sure I knew all my options and had everything I wanted! Also being a younger female buying a car he treated me as a equal which I very much appreciated. Everyone there was great making sure I was taken care of and off to a good start with a new car!
I had a flat tire before my daughter's Grad. I took the car to Gateway Toyota and Todd helped me with the repair. He's friendly, quick and reliable. I didn't have time to wash my car either and he requested the job done for me. Great work, thank you Todd. I would come back for future service.
There should be more stars!! G R E A T T E A M
Basically I will return to Gateway for my next car and HIGHLY recommend them to everyone else. If you want to know the specifics just keep on reading . . .
I has already been looked for a new card for over 4 weeks and got quite unsettling reactions from a number of people - too busy; I didn't look serious enough; I didn't look the type to spend money etc.. Then a friend advised that I try Gateway. Well I had a great experience while working with Gateway staff to purchase my new car. The Sales Manager (Rick) was a riot and my Sales Associate (Gerry) was a perfect gem.
Gerry was patient and helpful as I tried several vehicles and when I settled on a specific model he spent all the time needed to identify the actual car that had the extra options I wanted. After some talk about money and Rick approving the deal the order was placed and the wait was on. . . but it took just a week for delivery.
Now I got to meet with the people in Finance and Vehicle Delivery - an organized group of people who really like their jobs and it shows. They were just fantastic and completely organized and still managed to get a laugh. It was next to no time at all and the paperwork was completed, the car was inspected, and I was on my way.
My baby is 4 days old and I am having a ball. Try Gateway and believe me you will be treated with respect and all the honesty that car salesmen are not supposed to have....
I brought my 2018 Chevrolet Corvette in to have Doris and her team tint the windows and install 3m paint protection on the front bumper, splitter, hood and both side mirrors. Both the tinting and 3m installation were done professionally and I couldn’t be happier. I would highly recommend to everyone I know to come see Doris and her team if they are looking to have these services done to their vehicle. They don’t just do Toyota products, they can do any make and model in their shop and in a timely fashion.
Easy to deal. I Thought picking up our Rav4 was a bit strange, felt like I was an annoyance to the staff. The staff showing me the vehicle made me feel like I was wasting her time and couldn’t get through my demo quick enough. And it was quick, definitely felt like they wanted me out of there fast to get to the next customer. Not very professional in my opinion. Otherwise easy to work with and I love my new car.
Really happy we purchased our car from Gateway Toyota!!! Our salesman Rohan was a pleasure to deal with. Honest, great personality and not pushy! I would recommend asking for him to help you out! The perks and all the extras you get at this dealership is well worth purchasing here. Great experience. Thank you!
Nathan and Teri
Gateway Toyota has one of the nicest service department's I have been to.
The staff are pleasant and very professional. I felt comfortable talking with the staff and they are very personable. They addressed all questions I had on my vehicle and addressed them in a reasonable and timly manner that was convenient for me.
I would highly recommend Gateway Toyota to all my friends and family. The gateway team in the service department are top notch in my books.
Having been in the auto service industry myself for numerous years I wanted to let everyone know my personal experience with this wonderful Service Department. The extended hours on Monday and Wednesday made booking an ease.
When I arrived, I was immediately greeted by Graham ( Service Advisor) who looked after all my requirements. I was able to enjoy their beautiful facilities while my truck was being worked on. I had the chance to talk Doris the Service Manager, also and could see her genuine care for the customers which she brings to her employees and it shows.
Overall a wonderful service experience from start to finish.
I just wanted to say thank you to your team for the great service I received earlier this month.
You were all so friendly! And so welcoming, approachable and gave my puppy Pippa a lot of affection. You were all also efficient, very accommodating by fitting me in when it was convenient for me and arranging a courtesy car! Your service man Troy was very transparent with what needed to be done to my vehicle and called me regularly to keep me updated and to ask permission for services suggested.
Just a big thanks again:) You all made it really painless and that is hugely appreciated.
We'll see you again!
Regards from your very satisfied customers,
Sasha and Pippa
Michael Dillon was a fantastic person to deal with in sales and I really appreciated the support of Joanne Ostashek in service. Whoever detailed my car did an awesome job! Great team at Gateway!
I have been dealing with this dealership now for over 7 years. From leases to buying, and vehicle service I have had nothing but the best experiences.
Dealing with the team has been amazing, from financial with Cat, management and leadership with Rick, and a buying experience with Mike has been astounding.
Plan to keep working with this dealership for many years to come! I recommend you to come in and see for yourself, if you enjoy a no pressure sales team with your best interest in mind this is the Toyota dealer for you!
No star if I can. I have to write this because I don't think anyone should go through what I went through even though this happened a while ago from 2005 to 2008 in their old location, but this does not mean that things can let go and this is one of the reasons I quit buying Toyota ( I also hope Toyota HO will see this complain). I did not know about their service dept. when buying a vehicle. Who would have thought that the appointment was made for 8 am for an oil change, at 5 pm I went back to pick up the car and it was not ready? I finally got out of the dealership at 6 pm. This happened every service for 3 years. I complained to the foreman but he couldn't careless. My family is now happy to drive all Honda and Acura, great service that makes you feel like coming home.
These guys deserve a 5 stars for sure, amazing people that works there, very caring and good communication. Thanks to Micheal “sales” Jay in finance and also Paula. We love are new 2018 Toyota C-HR :) I highly recommend Gateway Toyota
Michael Dillon was amazing! He made the process super easy and simple. He showed and explained everything I needed to know about my car and he really knew his stuff. All of the staff I dealt with were terrific and friendly...my experience was fantastic and I am so happy with my new CHR!! Thank You!