If I could give them a 0 star I would. This company scammed me claiming they are a approved Rust Check Dealer when they are not!! They have been claiming to be spraying Rust Check product when they do not have any on site!! They over charged me and didn't even give me a complete application, not to mention they are using a random product!! I would be ashamed to be stealing and lying to customers!!! I'm leaving this review on behalf of a family member. I've called Rust Check head office and they have no record of ever selling to this company other than two weeks ago. For the past 7 years they have NOT been spraying Rust Check.
Excellent staff, very friendly, knowledgeable and a pleasure to deal with. Scott was always available to answer any questions, even on his day off.
Definitely worth the drive to North Bay.
Stacey is a rock star!! Amazing customer service. I don't know how she did it, but the got me in for service before I had to take an unexpected 2000km commute! She is the best!!
This dealership is a must go to. There customer service is impeccable. A big thank you to Alex Wheeler, not only did he take the time to personally deliver my new Subaru Outback but he took plenty of time to explain all the functions of the vehicle and spent plenty of time to ensure that I was remotely set up with my Subaru app on my phone to start my outback.
A big thanks to the Goldfleet team for making my purchase pleasurable.
Belinda and Todd were awesome to deal with. They expedited the whole process once everything was sorted out, 10/10 I would deal with them again. The reason for 3 stars is due to Josh, the salesman I started the process with. Long story short, once he got the deposit on the vehicle, he couldn't care less. There was no follow through on anything, my E-mails went unanswered, promises made during the phone calls that never happened and just zero follow up.
It was a week and a half after I put the deposit down on a new vehicle that the ball started rolling again thanks to Todd and Belinda. I would happily deal with Gold Fleet again, but never with Josh.
2020 Outback, 18 month service. Got the appt time I wanted and waited while it was serviced. The service took less time than was anticipated... including an outside wash. Staff were great and made sure all of my inquiries etc... were addressed. This dealership, from sales to service, is the best I have ever en countered in my 40+ years of driving.
First time ever buying a car and I was so anxious about the whole process. Alas, I had no need to worry at all! Both Scott and Belinda were absolutely amazing! I never felt pressured into anything, but was instead provided with the information I needed to make my own decisions. Very happy customer; thank you Scott and Belinda!
Love the service! If you’re looking for a good deal and good service you’re in the right place, 100% recommend them. Joshua got me in my dream car at 24 years old, very good person and will do his best to get you in a Subaru!
My son's Subaru broke down just outside North Bay. Being from Toronto, we had never dealt with Gold Fleet before. Keith in the service department provided us with a detailed and efficient description of our service options. His customer-friendly attitude, kindness and expertise was like no other service we've ever received before. I only wish we had a Gold Fleet or a Keith closer to home!
Easy to get an appointment. Very courteous staff and the work was done quickly. Bonus car wash too!
Fantastic experience getting my first car from Gold Fleet Subaru! Alex Wheeler was a fantastic sales rep who was very straight forward and honest, available to answer any questions I had and created an overall great experience for me. Love the vehicle I got as well, fantastic safety rating and fuel economy. Would highly recommend Subaru!
I just love my new Crosstrek. Scott was our sale’s representative and he was very patient, knowledgeable and friendly. Scott took the time to explain the vehicle’s features and the different options without being pushy.
Excellent service and experience.
I had a positive experience for my first time at a dealership. Scott and Belinda were never pushy and explained everything with great detail, also answered any questions I had. Thank you and will definitely recommend Subaru to anyone I know looking for a car in the future.
These guys have great team and thanks to Jenna for setting up everything for me, as I am new to Subaru. Good job guys. So happy with you. Also the service is fast and in a timely manner.
I had Gold Fleet inspect a used Subaru for sale by another dealer. The inpsection was booked promptly and I received excellent information about the used car. They not only emailed me a report, they phoned to go through it and offered options for purchasing or financing an extended warranty. Overall, I felt cared for as a client and all of this was done remotely, in cooperation with the seller. I didn't buy the car, but feel the inspection provided the insight I was looking for and it was a wise investment. I also received a good variety of options for accessories and improvements on the prospective vehicle. All around excellent experience from all service and finance staff.
Very friendly and welcoming. Low-key, no pressure sales staff who went out if their way to meet my driving needs. Came out with a great deal on a fantastic off-lease vehicle.
The experience was simple and easy. Pricing was very fair and open. Thanks Alex W and Gold Fleet Subaru!
Once again I was treated liked royalty by the Goldfleet service department. The recall was installed, changed my winter tires and saw that they rinsed off my exterior and wiped down my interior. Just really great people!
Excellent service experience as is usual at Gold Fleet Subaru! Friendly staff, reasonable cost, and vehicle was ready when promised. They also had diligent Covid protocols in place. Highly recommended for your Subaru maintenance needs.
I have much more faith in a small dealership like this than large urban one. The service is more personal, the attention more genuine. I trust the dealership to look after my vehicle and after three years I continue to be thoroughly satisfied. Oh, and I drive about 120 kilometres one way to get to my appointments despite being a dealership in my city.
I always know my vehicle is in good hands. The staff is always friendly, welcoming and always ready to answer any questions you may have. The service team thoroughly checked the car and completed the required maintenance. They are always honest and truthful about your vehicles health and don’t try to get you to spend extra money on services you don’t really need. The best service I have ever received! We also asked our car to be cleaned. We have a large, white haired golden retriever and she sheds a lot of hair. The service and cleaning took about 3.5 hours and our car was spotless! It looked brand new! I am very pleased with the service and will always recommend Subaru to anyone!
Purchasing my new vehicle from Gold Fleet was a great experience.
Aaron the sales associate and Belinda in the office were both very easy to deal with. I met a few of the service people as well who answered all of my MANY questions.
Thanks again for your service.
I had been having trouble with my 2016 hybrid crosstrek not starting in the cold weather. when I called the dealership and spoke with the service desk they were very accommodating and told me to bring
the car in to be checked.
The bottom line after 2 such visits was I purchased a new battery and everything has been fine since.
What I want to comment on was the pleasant efficiency of Giavanna and the other young lady at the service desk as well as the staff who did the work.
They were above amazing so accommodating ,friendly and supportive as I was very frustrated with the car issues. ...plus they even washed my car!
I have always felt well served by this dealership and enjoy the level of service they provide.
A very good used car buying experience. Low sales pressure, smooth process, very helpful, and very up-front about the vehicle. Delivery took slightly longer than originally stated, but I would shop there again.
I’ve been debating over the last few weeks as to whether I post a review or not, but feel it’s in my best interest. I purchased a vehicle before Christmas. The salesperson I was dealing with was amazing. The vehicle is phenomenal. My issue, is that I left feeling very uneasy after dealing with the Financial Services Manager. She was very pushy on warranty and other add ons, which was all fine. My issue is, however, she rushed me through the paperwork to get me out of her office, and when going through it at home, I noticed an initial in a spot that I did not initial. I’m not sure if this was intentional or not, however, is making me regret the purchase, as had I not been rushed, I may have noticed before signing.
Again, great salespeople, and overall atmosphere. Just make sure you go through your paperwork with 100% attention, as there may be fine details altered, or missed.
Bought a used vehicle, excellent experience. Staff VERY friendly and have a sense of humour which was appreciated. Delivery was great and so far I am thrilled overall. Well done everyone there.
I received awesome service from every Department within the Dealership. Very friendly and honest people at Gold Fleet Subaru!
Just bought a used vehicle from John Collins at this location, absolutely amazing service . My needs where met in a timely manner and he will spend the time to make sure your vehicle is the right fit for you! I highly recommend buying a used car here :)
Great vehicles; great staff! This was my first experience purchasing a vehicle from a dealership (a 2020 Forester.) Until now I had always purchased used vehicles in private sales, so I had no idea what to expect. All of the staff were great, right from the start. Aaron really really went out of his way to help, setting me up with the vehicle & options I wanted initially, and introducing me to all the staff, from Belinda, who was also amazingly friendly & helpful, to the service crew, who gave me a tutorial on how to access servicing, and what to expect. Aaron finished up by giving me an in-vehicle tutorial on all the bells & whistles.
Wow folks! I was blown away with you friendliness, courtesy & helpfulness. Thank you!
The staff are amazing! I have never encountered such a friendly, efficient, professional and helpful group of people! Thank you Scott, Alex and Cody!
Awesome people here at Subaru! They got me all set up in my new 2019 Outback last year and have been pleasant to deal with!
Scott and Belinda Gold Fleet North Bay were very friendly and helpful.They took all the time needed to explain everything we needed to know.We got everything we wanted and the car was very clean and ready for pickup today.We love the outback so far and I would highly recommend this dealership to anyone. The staff is very friendly and will go that extra mile to help you
Thanks to Scott, Alex, Belinda and Josh Our used car purchase was quite enjoyable. The car was ready the next day cleaned, detailed perfectly and thanks to Kevin undercoated as well. No Pressure, great car, great price, great people, excellent service. If you have had a bad experience buying a car try Gold Fleet Subaru next time. I highly recommend this Dealership From sales to service. Thank You All.
This is one of the best dealership I have visited. I took 2 cars in for recall. I spoke to service advise Jena Frank she went above and beyond to help and get everything sorted and get my vehicles in. Everyone from the operations manager to service manager & sales team we so welcoming and helpful I felt like I have known theses people all my life.
If you want to experience true customer service this is the place.
Thank you guys for an awesome time.
My husband and I were car shopping and Subaru was one brand we were looking into. Scott at Goldfleet Subaru was amazing! He patiently answered all our questions, and even answered some we didn't know we had! Belinda, in financing, was lovely to deal with, and quite thorough. We ended up purchasing an Outback and we are very pleased with the purchase. Overall, our experience was extremely positive and we will be recommending Goldfleet Subaru to friends and family! Thanks!
I highly recommend these guys! They do everything in their power and go out of there way to help customers and put smiles on their faces!! First time owning a subaru and the best experience u can ever ask for!! Thank you again to all the staff at gold fleet subaru!
Had never looked at Subaru before but my Dad encouraged me to go. We met with Scott at Gold Fleet who was amazing. He sat down with us and talked about the company philosophy - they see themselves as consultants, not sellers, so they really work with people to see what they need, what is best for them, and to give information and allow people to make their own decisions (aka no pressure). You could see the staff's enthusiasm from the very beginning.
Furthermore, there's no brand snobbishness, etc, like you might see at some dealerships. They don't talk down other brands, in fact the employees own a mix of vehicles themselves. They care more about you finding a vehicle that suits your needs than pushing a brand on you, which is refreshing. Few things turn me off more at a car dealership than them talking down a vehicle/brand I've driven and enjoyed.
One thing in particular that was important to me was the conscientiousness and equal attention paid by the consultant, Scott. At our first encounter, I (a woman in her 40s) went there with my father (man in his 70s). Even though we're in the 21st century, many sellers still direct their selling to men more than women when faced with both. I never once felt like that was the case with Scott and all other employees at the dealership.
My dad ended up getting a nice new Outback, but I'm still looking for a creampuff deal to replace my aging pickup. Even though I didn't leave with a vehicle of my own, I'll keep looking and checking their inventory.
But the point is, if you're looking for a new vehicle, this is a great place to go. You'll be treated well and fairly. In my view, there are lots of great cars and brands out there - what it comes down to, in the end, are the people selling it to you and the experience they give, and this crew, from the consultants to the ladies at the back desk, are some of the best.
My initial contact with this Subaru dealership totally amazed me. I found the staff knowledgeable, professional, and informative. Scott Presseault, my sales consultant, was very respectful and did not apply any high pressure sales tactics, and was happy to answer any and all questions we had. Although we left without purchasing anything, my thoughts were that this is what all car dealerships should be like.
After researching Subaru and discussing them with my family, I decided that the Outback was the vehicle that would best suit all our needs. I contacted Scott Presseault with a few questions, that he was happy to answer. I drove to the dealership that day with my family, and after everyone had a chance to test the vehicle, we purchased a new Outback and arranged for a delivery date.
I picked up my new Outback from Gold Fleet Subaru with my family. Scott Presseault went over the new vehicle with all of us, showing us all the functions and buttons, but also telling us that he would be happy to do so again whenever we may need a reminder – all in all, making sure we were happy and comfortable with our new vehicle. Belinda Brown, who took care of the financial side of our purchase, went over warranties and handled paperwork for us and tried to make the process as smooth as possible. And even though I threw a curveball at them with a last minute request, everybody was accommodating and pleasant. It was like I was a member of the family, not just a customer.
I would readily recommend this dealership to anyone. The staff truly are incredible and made this dealership an example of customer satisfaction. I trust my future dealings with Gold Fleet will be just as rewarding.
trying to get service for an oil change....when i called this morning which is May 8th...i got a message... the guy says this is Friday May 3rd. ..what a joke!
Is this place closed??
appointment made! THANK YOU,
I was well taken care of each time I went in for servicing. They were eager to assist by setting up a work area for me to work while I waited. Staff was helpful. And I always leave with a clean car! Just leased my second Subaru through them!
Safe to say, very impressed with the service here from their Used Inventory Manager Mike. I've drove by a number of times and saw in inventory a few used trucks but nothing quite like what I was searching for.
I stopped in the beginning of February to put him to task on finding me a 3/4 ton pickup. I had a short wish list of what I wanted, brand, etc.
He scoured his various sources to find a vehicle that fit what I was looking for and in short order, had me in my truck.
Sufficed to say, just because it's a new car dealership, one that doesnt even have a truck in their lineup, Mike went above and beyond to find me what I was looking for at the right price.
we bought our 2013 impreza new. Started consuming oil at 40000km had the block change at 60000km. At 129000 consuming over a litre every 6000km again. Goldfleet changed the short block again and did the valve recall had to push to get the motor but it's all replaced now 138000km. It's not all the dealers fault but Subaru should definitely find out what's wrong with these motors.
From the moment we stepped into the Gold Fleet Subaru dealership, we encountered respect, efficiency, friendliness, and expertise from all the staff. Our salesman, Dennis Marion, answered our many questions with patience and without any sales pressure. He offered excellent advice in all aspects of the car purchasing process. We would highly recommend him to any other potential buyers! My husband and I are VERY satisfied customers! We are convinced that we have made a wise purchase.
I found a vehicle via the AutoTrader. I worked with Cody who answered each and every one of my questions. It seemed like he doesn't sleep! He was always cheerful. No BS. In fact, you would think you are not dealing with a sales person. No pressure, just straight answers.
We did the majority of the transaction over email. I wanted to do it this way to ensure I got all my questions answered and no surprises when it came time to seal-the-deal.
I took a bus up from Ottawa (5h+) to North Bay. Cody picked me up at the station. We drove over to the dealership, took a test drive and that was it: I signed and left. No surprises. No hidden anything. Like it should be!
The *only* thing I found out is that they ended up eating a $600 fee from Quebec. I offered to pay half but they said no.
As I drove home, I mulled it over and I'm going to call on Monday and pay half. Good people should not be taken advantage of and I don't want to do that to these people.
I told Tiffany and Hernan I owe them a great review. As part of the VW EMMISSION SCANDLE I had lots of time to shop. Northbay Subaru had pricing as good as any in Montreal( often the best according to cargurus). They also managed to have my used car purchase ready in one days notice so I could leave for Vancouver that Friday. 4 weeks, 11,000 km later, I love my new Legacy. Great car on the long haul through the mountains and back .
BTW I plan to sell others on the Subaru brand. I think I made a great choice on a Car build for Canada.
Mike Fitzgerald
The Sales Staff Was excellent. The Building was clean and bright
Great customer service and overall great place. They know who I am when I walk in and what car I have and all history. Love them.
It's been almost a year since I bought my first car from a dealership, I choose this one. I was a little nervous going thru a dealer but Sheen was awesome, sat down with me and explained everything, found a suitable car in my range, and the team made the whole process a breeze. I was planning on writing a review sooner but forgot. He followed up with me making sure I was happy with the purchase. The impreza has proved to be a great car for where I live and what I do. I feel very safe in it, no regrets buying it. I recc. people to this dealership every chance I get. I had visited a few other places in north bay and their service was below par. I will definitely be a return costumer when I decide to upgrade into something newer. Their customer service was great.
I should also note they were not pushy at all, I had a very laid back test drive, they encouraged me to drive the car alone to get an honest feel about it. That was a huge point for me as other dealers where extremely pushy, offering be sub par interest rates. Subaru worked with me to get the best rate and I am very happy with it.
Best experience I have ever had with a car dealership. Honest, friendly, not at all pushy and unbelievably helpful!! I came from Sudbury and it was definitely worth the drive! I could not be happier!
We bought a car from Gold Fleet in the fall. This dealership was friendly, professional right down to the kind, professional secretaries, and went the extra mile through the entire buying process. Travis gave us an excellent deal on an Subaru Outback and was more professional and courteous than any other salesperson we have dealt with in the past and we have bought a lot of cars and trucks over the years. He made the purchasing process stress free. The service team is friendly and professional as well so there will be no worries in having our vehicle serviced.