This dealership is one I would not recommend. I purchased a brand new Crosstrek in July and have had nothing but problems with it. I have a problem with my shifter in 4th gear, they’ve already replaced my fan blower and I have had an acceleration problem since October. I have had it in multiple times, the first time they acknowledged there was a problem and stated they would contact tech support about it as they didn’t know the issue because it isn’t showing any codes. It’s not February and I have not got anywhere with this issue, they’ve had my had for a whole week, stated the car is not replicating the problem, meanwhile it does it about 4 out of 7 days a week and does it for a whole day each time. They have no idea what they’re doing nor talking about, not using they’re brains to solve the problem just letting time pass by and sweeping it under the rug!
I was looking to replace my old trusty Subie. 1st salesperson was excellent, told me all the new features on the models I was interested in, and I test drove 2 models that night. He filled out some quotes for me, gave me the brochures and asked if I was ready to buy, but at the time I wasn't.
However... Came back a month later more or less ready to buy, just needed to compare Crosstrek to Forester 1 more time and looked at a few in the back lot to show my interest. That salesperson did not introduce himself to me (but did so to my husband), told me nothing about the Crosstrek which I hadn't tried a month earlier, and then left the store before we got back from the test drive. I imagine he had a good reason for leaving, but nobody picked up the ball afterwards either. They might have had a sale from me that night. I live in KW and wanted to get my car locally. Instead I left with a bad taste in my mouth and went to buy it at my usual dealership where I used to live and still go back to. Sorry Gemini, you lost on this one.
I haven't bought a car here not serviced my car here but the first time I stopped by the Service Department, they were super helpful. The second time I came back, they were still super friendly and helpful. I appreciate that they greeted me across the plexiglass the moment I walked through the door. I guess I'll be coming here for servicing my car in the future.
The sales department seems a little more detached. Maybe I did not look like a potential buyer even though I was considering upgrading to a bigger Subaru. I was looking at the cars in the showroom and no one seemed interested in chatting with me. Maybe it's got something to do with how I was dressed: very casual.
Thanks for being open during COVID-19
Always great service and Paul Brown is a gem of a person to connect with.
Both service and sales are great. Despite moving I have stuck with Gemini.
We made a trip from out of town to purchase a new Forester as this dealership came highly recommended by a family member who used to live in the area. It was certainly worth the drive!
We ended up arriving really late, about 10mins before the dealership locked up due to some traffic we hit along the way. Not once were we made to feel rushed by any of the four different staff members who patiently took time after hours to help us out and educate us on all the great technology that’s packed into these vehicles.
As we entered the showroom my wife and I and our 3yr old son were made to feel very comfortable in this socially awkward time of Covid-19. We were greeted with complimentary hand sanitizer, face masks, and water as they recognized we must have not stopped for a break to make it on time.
All in all, I would highly recommend this dealership. Jeff managed to remove all the stress with a new vehicle purchase and leave us only with the excitement. Coleen was a pleasure to deal with and Rebeca made learning quite entertaining.
We made a trip from out of town to purchase a new Forester as this dealership came highly recommended by a family member who used to live in the area. It was certainly worth the drive!
We ended up arriving really late, about 10mins before the dealership locked up due to some traffic we hit along the way. Not once were we made to feel rushed by any of the four different staff members who patiently took time after hours to help us out and educate us on all the great technology that’s packed into these vehicles.
As we entered the showroom my wife and I and our 3yr old son were made to feel very comfortable in this socially awkward time of Covid-19. We were greeted with complimentary hand sanitizer, face masks, and water as they recognized we must have not stopped for a break to make it on time.
All in all, I would highly recommend this dealership. Jeff managed to remove all the stress with a new vehicle purchase and leave us only with the excitement. Coleen was a pleasure to deal with and Rebeca made learning quite entertaining.
I had an excellent experience with Drew in the Pre-Owned vehicle department at Gemini Motors. He was never pushy with selling the vehicles and gave my boyfriend and I space/time to discuss alone. After I had purchased the vehicle I had noticed that one of the head rests in the back seat was missing and I contacted Drew immediately. Within that same week he had ordered a new one in for me at no charge without hesitation. When I went to pick it up he even took the time to install it into the car for me and made sure that the one he ordered matched the interior of the vehicle. I would highly recommend seeing Drew, he was the most genuine sales rep I've ever come across in this industry. I'm loving my Subaru Forester thank you Drew!!!
Excellent dealership with knowledgeable friendly staff. We dealt directly with Tim Kingsley, very polite and definately treats the customer with respect. No smoke and mirrors here.
Terrible! Since buying our WRX at Gemini, we have only done oil changes there. We were a couple weeks late on our last oil change and some dash lights came on. It was booked in so we asked them to check why these lights are on. They proceeded to tell me the light was on because it was out of oil !!!
Told them that we only get oil changes done at their shop and they said it burned that much oil since the last oil change! I couldn't believe what they were trying to tell me. 5 litres of oil burned between oil changes??? Also quoted $3000 for a brake job. No thanks! I had it done for $500. Will not be taking my business here anymore. Especially after reading some of these reviews.
We had our test drive here and wanted to make a deal the same day. We had been to another dealership before so we had an idea what the price would be. I guessed we did get a so-so price after a brief negotiation. However, salesperson did not seem to be interested in earning our business. We were given a take-it--or-leave-it price and with no assurance that they would get the car
We were told they had 2 cars that fit our criteria before we got there; but we were told both cars were already sold during our negotiations. Really?! Was that a game? I guessed I would never know. We went to a different dealership the next day. We bought the car we wanted with a better deal. It wasn't hard to earn our business at all. I never understood why some people just didn't seem to care.
My wife, 1 year old daughter, and I about 2 weeks ago test drove a 2015 Platinum Nissan Murano there and really wanted/liked it. We planned on doing a trade-in and proceeding forward with obtaining their vehicle. The salesman brought us all in his office as we talked about it, crunched numbers, and tried to figure things out. Spent about an hour there while our baby was getting fed up and as were we too with uncomfortable masks on... From there we had to wait as apparently no one at Subaru could appraise a trade-in, so he was to get back to us via email or phone when someone could. We haven't heard a thing since then! Why bother test driving your vehicle for sale and discussing it further..? So we gave up hope with them and several days ago bought a 2016 Platinum Murano with less KM's than theirs and a year newer, for a cheaper price... I guess all things work out in the end, but still - wouldn't recommend this Subaru dealership to anyone.
They have always treated me well at this dealership. As a car guy they don’t give me any car bs, they are straight and to the point. Very knowledgeable and friendly.
Ed and Tom in the parts department are the best. They know what parts and accessories will work best for me and are great to talk to about cars
I've come here a few times and overall the people have been kind and friendly.
For an earlier repair, they had everything about my car on file and a shuttle to take me to work. The repair was done quickly and I was pleased with service.
On a more recent repair, which I booked online, I never received any confirmation from the dealership. I then called and was told they had no record of my repair request. I made another appointment by phone and requested a shuttle service. On the day of my appointment, I was very disappointed to see that they were not expecting me and did not have a shuttle available for me. They were able to find the necessary parts and make the repair the same day but I was left scrambling last minute to find alternative transportation.
I hope they can improve the service appointment process as it did not work for me last time.
I bought a used BMW from Gemini and am thrilled with both the car and the experience. I was particularly nervous as I bought the car based on pictures and video as I don't live in Kitchener. Drew Nelson was fantastic and honest all the way. Now that I've taken delivery the car is even better than I expected and would highly recommend Gemini.
Just got my second Subaru... WRX this time! My sales person Brad was very good! Emily in service is amazing! Everything went well. Deb in business office is great. Honest, friendly people. I have to say a special thanks to Mr.Brown for going over and above and delivering the car early! Thank you Gemini!
Drew and Tim were excellent. Great experience in store, online and accommodating with all aspects. Hopefully we can do more business in the future!
I usually go to Hamilton Subaru but have had difficulty getting an appointment or getting ahold of anyone via email or telephone. Gemini had appointments and was extremely responsive. My service rep was extremely friendly. They looked into an additional issue for me and even swapped out my tires and washed my car for no charge! I think I'll be sticking to Gemini from this point on. Also super convenient location!
This review is based on our most recent service experience and NOT on the purchase of our 2017 Subaru Outback.
We’ve had condensation forming on the inside of our front right headlight assembly for some time now.
Scheduling, timing and life seemed to work against each other when trying to get the headlight looked at.
Besides it wasn’t THAT bad.
Well another winter in and it’s much worse.
We finally got in last week and find out that headlights AREN’T covered under warranty.
Go figure!
We’re under 3 years but over our km’s by 12,000 and that’s the kicker.
Sorry, no luck.
$1400 to replace .....not happy!
I brought our car in for an oil change this week and had to bring my toddlers with me. I had planned on taking them for a walk but it was pouring rain so I was stuck with two grumpy babies in the service lobby. Everyone at Subaru was WONDERFUL! They ran out to hold the doors as I came in with my stroller, every staff member who came by stopped to chat with me and the girls, they finished the car super quickly and then parked it as close to the door as humanly possible so I wouldn't have to go to far in the rain. I couldn't have had a more positive experience!!!
Great experience buying a used Subaru from Peter at Gemini. Friendly, knowledgeable and no pressure. I would definitely recommend Gemini motors and Peter.
Just went here with my friend today. The salesman called Jason Hoang was very kind ，professional and knowledgeable. It feels that he was interested in introducing the subaru to us, but not just selling us something. The interior of forester and outback enhanced a lot. I will recommend Jason to you guys if you're interested in subaru and this Gemini Motor.
The staff here were super helpful in the purchase of our car. It was lovely to go in and test drive with zero pressure. They let the car sell itself. When our new car experienced battery issues due to a bad battery the service centre was great and saw us right away. Got us a new battery fast and no issues since. Great place to purchase a car and get service.
I, like many others who have reviewed on here, had a great experience buying my car. The sales team was great and very helpful with this massive purchase (>$30 000).
However, the service department is a joke. I paid more than $600 for rust proofing that was supposed to last the life of the vehicle. Less than 1 year after purchasing the car, there were rust spots on the doors and the rear bumper. I brought these to the attention of Gemini Motors and they, as a "courtesy", painted over the spots with touch up paint and called it a day. Well of course within a month the spots were back. When I took the car in for the yearly rust proofing inspection and again pointed out the same spots that had been there the year before that they touched up, I was told they would look into it for me and see about getting the spots fixed. That was June of this year. Yesterday, on December 5th, I FINALLY got a response from someone and only after calling them myself over the span of the last 6 months. I NEVER ONCE got a phone call back when I was told I would to give me an update. And after all that, I'm being told that nothing will be done to help me. Absolutely horrendous communication and service. I will not be returning and highly recommend that you take your money elsewhere.
Fantastic experience every time with their sales staff - I have been dealing with Matt Mcknight for all mine and my wifes vehicles for over 15 years and not only does he get us what we want and need but he makes the process a fun and easy one! Plus Subarus are in my opinion the best cars on the market especially when talking about driving in the winter months!
I recently attended Gemini to pick-up my Subaru Forester. Rebecca in fleet was very professional and had a great sense of humour. She is a great front line person for dealing with fleet customers. She walked me through the vehicle, as well while i was waiting a gentlemen showed me around the sales floor and thanked me for choosing Subaru. It was a very pleasant experience! They seem to have a good focus on the customer. Thanks Gemini!
Brought my car in for a simple repair. They did other repairs on my car without any communication or authorization and charged me for these additional repairs. They refused to release my car unless I paid for the repairs they did without my authorization or communication.
Long overdue review. From the start, the sales team in the Previously owned offices were super friendly and not overbearing. I test drove a vehicle that I really liked and knew it was not an easy type of vehicle to find. (Let me point out it was not a Subaru). It had a problem with it and I pointed it out to the team. I was committed to the vehicle and the issues needed to be fixed. These guys were great. They ran their tests and did some adjustments. After another test run, I noted that there was still an issue and they really went to bat and took care of it. I did continue to have some issues but Tim and his team were outstanding and really did their best to assist in getting to the bottom of the problems. It took some time and patience, and involving the actual manufacturer, but the job got done. I love my car. Although my car happened to be a problematic one, Tim and his team were nothing more than supportive and true to their word. They stood by me through every step and phone call and made it right. THAT'S CUSTOMER SERVICE!
Nice dealership, used car area is really nice.
Great salesman I spoke with regarding a used car not pushy at all, good experience overall.
I am so happy with my new car!!
Jason Hoang was amazing. I recently leased my first Impreza and couldn't be more satisfied with my experience! He was very knowledgeable and patient, and answered all of my questions so professionally and politely (even when I thought they were silly questions). Jason was open and honest about other vehicles, and never bashed other brands (very respectable!) He even pulled some magic to make sure I got my new car in time for a big event!
Jason went above and beyond to make sure I got the highest value on my trade, and the best price on my new vehicle. He was fair in his pricing and I never felt the need to haggle, because I knew he was giving me the best price right up front. He was easy to talk to and even easier to deal with.
A+. Would highly recommend. Keep up the great work, Jason! Can't wait to come back and see you for my next Subaru in a few years!
I am so happy with my new car!!
Jason Hoang was amazing. I recently leased my first Impreza and couldn't be more satisfied with my experience! He was very knowledgeable and patient, and answered all of my questions so professionally and politely (even when I thought they were silly questions). Jason was open and honest about other vehicles, and never bashed other brands (very respectable!) He even pulled some magic to make sure I got my new car in time for a big event!
Jason went above and beyond to make sure I got the highest value on my trade, and the best price on my new vehicle. He was fair in his pricing and I never felt the need to haggle, because I knew he was giving me the best price right up front. He was easy to talk to and even easier to deal with.
A+. Would highly recommend. Keep up the great work, Jason! Can't wait to come back and see you for my next Subaru in a few years!
I am so happy with my experience at Subaru! The sales reps were very helpful (Brad) and were quick to answer any questions or concerns that I had. I also found Matt very helpful when I was trading in my car- thank you! Also Cho (in detailing) was amazing in helping me answer all of my car upkeep needs! Thanks Gemini!
Great friendly staff, lovely dealership. We felt very welcome from the moment we walked in. Service was quick and very knowledgeable. We absolutely love Subaru and will take our new vehicle back to this dealership when needed.
I have never had a positive experience with this dealership. From the first interaction when I picked my car up to the multiple times I have to use them for warranty work. Do not recommend.
From out of town but went in for an urgent recall issue. Was sorted out really easily, and the staff were super helpful and friendly. Car came back with no sign of dirt or mess from the service.
Great experience buying the car. Once they had my money, however, it went downhill. Quickly. They scratched the hood of my car while washing it, twice. The second time 'don't wash' was on the work order & highlighted in yellow. They refused to correct the issue. The power window was/is sporadically not working, they didn't review the issue at all. Most recently, with the airbag recall, they are refusing to acknowledge any concerns I have, and are no longer communicating with me.
I can't state how strongly I would not recommend this dealer.
For the life of me, I don't understand why they don't want repeat business; but given their conduct, obviously they're not going to get a penny from me moving forward.
Horrible. Absolutely horrible. Poor customer service, zero accountability, dishonest management. Battery, clutch, breaks and starter each needed to be replaced on a new, one-owner car between 44,000 and 46,000 km. Only serviced at the dealer - all services completed to protect warranty (useless!), and I babied that car. Service staff and management said all of this was “regular wear and tear” ... then, blamed me for the clutch (I’ve been driving a standard for 20+ years - I DO NOT ride my clutch). They also do not respond to women - only men. Go somewhere else if you must buy a Subaru, or better yet, just buy a Honda.
Nice showroom, nice cars, nice people. Salesperson was not pushy, answered our questions and importantly didn't come on a test drive with my family. I didn't end up choosing a Subaru, but I would recommend the dealership regardless if you're in the market for a new vehicle.
Just had my first oil change at this dealership. I was in and out in about a half hour. Great job!
Unfortunately after 10 years of regularly servicing my vehicles at Gemini, I will no longer return. Gemini damaged my vehicle dash when replacing an airbag. It was reported immediately onsite however the dealership did all they could to avoid the repair. Having purchased 2 other vehicles that were not Subaru over the past 4 years I realized how much better the other dealers were in all respects of their service. It's a shame, Emily really worked hard to be the best "face of the dealership" but it appeared to me the corporate intentions were falling behind what a customer would expect.
Purchased our 1st Subaru and we're very happy with the process, staff and the service they have provided us to make this experience as smooth as possible. Will definitely recommend Gemini motors. Special thanks to Paul and Jeff.
Good service and sales department, but I prefer the Subaru Hamilton parts department. The gemini parts dept is often rude and unhelpful
Had a terrific experience helping a friend buy a used car from here. There were never any slimy or underhanded sales tactics, and they were more than happy to throw the car on a lift so we could have our own mechanic come in and do a check.
There's No Doubt, SUBARU SELLS ITSELF!!!
But, it's the dedication and hard work that Emily, Matt, and Cecilia provide, that "Seals The Deal" as they say!!
A special "Thank you" to each of you at Gemini Motors for making my experience beyond "Stellar"!!!
Best,
Laurie Pearce
My vehicle purchase experience was exceptional at Gemini Motors. Everything was done efficiently and professionally and I was most impressed with an in car tutorial post purchase.
It's always hard to part with hard earned money and I felt that was respected. Now I have a safe, comfortable new vehicle to get me through the next ten years. Thanks to Matt McKnight for his capable help.
Very clean professional and friendly. Both of our vehicles have been purchased and serviced here.
They are courteous and usually fast, until now prices for regular maintenace have been reasonable, my car is from Aug. 2015 and only have around 11.500 kilometers
Brad was very helpful and patient with us while buying our brand new 2016 subaru impreza! He even stayed after hours so we could pick up our new ride!!
Great service. I ordered a "special order" part as per my vehicles requirements and upon the service center attempting to perform the work, they quickly discovered that the parts package was inadequate and wasn't going to allow them to complete the task at hand. Not only did they keep the communications line open with me the customer, they offered to not only pay for a rental vehicle for me while they waited on parts but provided those extra parts and they're accompanying labour free of charge. In the end, they ended up paying more for my service work than I did. Pretty impressive. Id recommend them anytime. Especially Emily (the service manager). She's a sweetheart who seems to genuinely care about her work keeping customers happy, even on their dime. Definitely satisfied.
Best service I've ever experienced; take note Toyota.
Service department can have anything shipped to the dealership for pickup. Andrej Fast helped me out on several occasions.
This place really shows the true reasoning behind why Subaru owners are said to be part of the "Church (or cult) of Subaru."
I bought my first car here the Subaru BRZ 2014 in October 2013, and my experience with the dealership and customer service received on my first and subsequent visits have made me a Subaru fan for life if your a current or looking to be a Subaru owner Gemini Motors is the place to go.
An oil change would be a little more expensive at the dealer, but they did fluid top ups, checked the differential fluids which are improbable to get to without a lift, and did a hand car wash. For the price, and the addition of the documentation, I've been very comfortable with this. I had been going to the Mississauga dealership for regular maintenance due to regular trips to Toronto. However, after they damaged a piston seal on a brake caliper doing the very expensive "inspect brakes" maintenance, I decided to try Gemini. Emily is the happiest and most helpful service coordinator who shows a great interest in her customers, is very engaging, and generally concerned. I thought I had a major bearing issue, she was able to get me in quickly, test it, and ended up being a simple rebalancing. She stressed to let them know if I had any issues at all. She went out of her way to squeeze an oil change in just after major snow storm and power outages so that I wouldn't have to have one done on the road during a 3500 relocation drive. Their service side is great.