Donald Brag was our sales advisor, couldn't have had a better person helping us through our purchase.
As always, the service department was great. I had quite a bit done so it wasn't inexpensive, but it wasn't out of line and the cost was clearly detailed before the work was done. The process, from scheduling to finish was efficient, friendly, well explained and clear.
Welcoming.Calm atmosphere. All staff appear respectful of each other.Great hours of operation.
Service was great only downfall is they don't have a shuttle to take you home or pick you up
I bought my Subaru here. But after dealing with their service manager I'll never be back. One of their techs caught the corner of the hoist and damaged the front bumper of my car. Mistakes happen. They fixed it and all was well. The next time I went in the service manager told me I'd have to sign a waiver that if they damaged my car again they wouldnt have to pay for it. Hard no. Take your Subaru to Symmetrical Autoworks for service. Far better service and cheaper hourly rates.
Service was prompt, addressed all my issues, cost was reasonable, and on time. Very happy with COVID-19 measures. I am a 24 year Subaru owner, and counting.
3 stars my car is still making noise after paying to get what they said was wrong but service advisor Brad byrne was helpful and polite so that's why not 1 star
Thank you Cheryl and Diana to get my dream car. Thanks a lot. Best staff and deals i have ever had. Thanks Steele Subaru
Rhonda and her parts staff are truly amazing. Every time I need anything she is extremely knowledgeable and helpful. I will continue to own a Subaru as long as Rhonda is the parts person I get to engage with. Thank you Subaru team for continuing to provide excellent service.
These guys made my grandson happy today Hat off to Cindy finance manager and Shawn sales Steele Subaru
Test drove the 2020 Forester to see why a Consumer Reports favorite. Now I can see why. Thanks to Dana and salesman Bruce MacKinnon, very knowledgeable and professional. Fair price, easy, no hassle, no pressure purchase experience. Can highly recommend Steele Subaru.
I want to thank Bruce....aka.....Subaru Boy and Jeff along with the entire team on another car buying experience. This is our fourth Outback and each and every time the team at Subaru has treated us great. And our new Outback XT is amazing they keep on getting better!
I expected the best service and proper care when buying the best car from there. But it haven’t been that good. They don’t warm up the wrx sti’s before test drives or even really inspect them especially if it’s a used. I experienced it, I still bought it... I had some body damage(plastic rivers missing) from a guy who had it before me from ripping off his mudflaps. I never found out tell I tried putting on my own. Their pretty friendly staff and service for the most part. Financial part was terrible, they don’t understand any rules to register a car to another province, I had a lot of trouble with it. Probably my worst experience with a financial adviser. She was nice, but didn’t have everything together or a clue. I didn’t either but isn’t that their job. She never really took the blame from my issues either after telling the situation. They never updates me on much besides my upcoming appointment. No part updates when your waiting for one. Been 3 months on a tire for me, I had to call them after a month and a half to find out what was going on. I hate doing that. There oil changes are pretty expensive. Their good on the warranty work tho ! Only reason why I’m going back for service is cause of my warranty. But after when it’s over I don’t think they we’ll see me again.
Had an amazing experience here, with Cheryl and the team. I wanted to lease a car coming from out of province, and she made the process so easy and smooth - especially during COVID times. The service is amazing - she was kind enough to bring the car all the way to the airport for me, as I was driving on to Cape Breton. Thank you!!
Had an amazing experience here, with Cheryl and the team. I wanted to lease a car coming from out of province, and she made the process so easy and smooth - especially during COVID times. The service is amazing - she was kind enough to bring the car all the way to the airport for me, as I was driving on to Cape Breton. Thank you!!
Bought an Outback years ago and still runs like the day I got it! The service and atmosphere at Steele Subaru is top notch. Dana and team always ensure you're well taken care of. I wouldn't consider heading anywhere else for service or purchase when its time for an upgrade.
We've been taking our cars here for many years and are always impressed with the top quality service provided by the entire team! The service department goes above and beyond and we wouldn't consider taking our cars anywhere else.
Horrible service. They will do and say anything to avoid doing work that should be covered under warranty. This is my first Subaru, brought brand new, and while I love the car, I will NEVER take it to this dealer again. They have lost my loyalty and any good will.
I just had an amazing chat with Stacey from service. Very knowledgeable and helpful. I didn't buy my car at this location, however I sure wish I did. Outstanding and I was able to get in the next day for an oil change. So amazing!!!
Smooth dealings and painless purchase. Thanks Bruce and Diana!
Lovely clean dealership. Mark Mullighan knew his craft well. He even knew which vehicle my daughter really wanted. Highly recommend this dealership. The staff are great and easy to buy a vehicle from. No bs to deal with either. Thank you folks.
Good people who knows their job. They are not always sales oriented but also consider client needs and expectations. I am very much satisfied overall
Had a bad experience as these manipulators want your money and commission more than anything. They care about themselves more than others, but i do love my Forester but wish it didn't come with the reps I had to deal with. Sean was the rep i dealt with. bruce was funny
After years of prompting by my sister (a staunch Subaru owner for years) I started my research and decided to take her advice so I pulled the trigger on a new 2020 Forester Limited. I’ve been driving the full size, luxury SUV’s for years thinking bigger was better and safer. After test driving most of the mid-size SUV’s I booked an appointment with Bruce, took out the Forester and was very impressed however Bruce offered to take us out again to demonstrate the capabilities of this SUV. No second guessing, this was the vehicle for my daughter and our grandson. I’m all about safety, reliability, economy and this rig has it all-”SOLD”! The following day was our first major winter storm so I got my first taste of everything I had been told for years, the first time I actually enjoyed driving in a blizzard. The Subaru all-wheel drive is in a class of it's own, a much different experience you will definitely enjoy. Bruce's extensive knowledge and experience with Subaru is very impressive.By the end of the week I was so impressed I contacted Bruce & made arrangements for a new Ascent as well. Jeff, the sales manager appraised & gave me an excellent trade-in allowance on my full-size SUV, in fact the first time ever I was totally satisfied with no need to play games. I fully recommend Steele Subaru and many thanks to Bruce(the Subaru Guru),Jeff and all the other friendly staff for making it a very pleasurable, satisfying experience. I highly recommend Subaru and this dealer in particular. Thanks to everyone involved. Bob
Worst costumer service. The Service Department had me on hold for 25 minutes, never answered! They don't give you access to Shuttle's phone. In order to put a complaint they put me on hold for another 30minutes, never answered! I thought this would be much better than Nissan but guess what? Ii is much worst!!!!
They have a wonderful product but they have no customer service skills
Had out car serviced here and had the head gasket replacement, oil change, timing belt, and rear wheel bearing replaced. They had it done in two days. Very happy with our experience so far.
I had an amazing experience at Steele with the help of Diana and Neil. I had a tricky situation with my finance application since I've just relocated from the US. Diana spent literally all day working on the application with me amidst her many other customers and I was able to drive away at the end of with a 2019 Crosstrek. So grateful for this experience and I love my new (and first!) car! Thank you Diana and Neil!
The team down at Steele Subaru are terrific! Incredibly helpful, informative, and patient. Working with Dana, Bruce and Cindy was a great experience, and I would recommend them to anyone. The rest of team also went out of their way to greet me and make me feel at home. Check them out if you're in the market for a car - These guys know their products inside and out, and also how to treat a customer properly.
Had a great experience at this car dealership. Lots of helpful information.... They even had muffins there for me to eat and now gonna get to test drive one of the rarest cars in canada!! THANKS BRUCE MACKINNON GREAT SALES MAN!
I'm outraged at the practices at this dealership. My elderly mother signed a 3 year lease on a crosstrek and she has taken it in for regular maintenance every 6 months. Her last 4 bills have been $348, $660, $594, and a whooping $979. There has never been anything wrong with the car; this is a regular maintenance bill that they have charged her. You can draw your own conclusions about the ethics of this dealership.
I purchased my second WRX last week, the service and transparency were outstanding. Bruce Mackinnon was professional and promptly replied to all my inquiries. My vehicle shipped from Montreal, Bruce kept me apprised throughout the entire process!
Started out with great service from JM, the man went out of his way to make sure I had the vehicle that was right for me, and did not push me into anything I did not need at the time, he even offered to pick me up so that I could pick up my new car and continue on my trip! Diana as well was fantastic making sure I understood everything I signed and that I left feeling confident with where I placed my business. Both of these people made buying a Subaru the best choice just off the customer service.
Dana and Cheryl were helpful and easy to deal with throughout our purchase of a Subaru Ascent.
On one Friday night at 4AM my vehicle was involved in a hit and run, sadly the car was written off. This is when my nightmare all started.
Until I met Sean and Diana at Steele Subaru. The moment I walked in, we were greeted by Sean in a timely manner. I walked in expecting to buy a nice little beater until I was more comfortable in my new job, Sean was very genuine, honest and most importantly he listened to my needs, rather than upselling me.
Eventually we picked out a nice new 2019 Subaru WRX over 4 year lease for the same price I was paying for my 2014 Mitsubishi Lancer. I was SHOCKED. This is where I met Diana! The financing manager, polite, well spoken, and again. Very human. Diana and I sat and spoke about pricing, warranty. Again Diana listened to my concerns, and made recommendations based upon that.
I cannot express my feelings enough for these two individuals, they made me feel in control the whole time, allowed me make an informed choice with no pressure. It's seldom in this day in age you find one let alone TWO people who are that genuine. The term being human for me means that they're honest, kind, and genuinely have YOUR best interests in mind, and nothing else. If anyone ever needs a vehicle, I seriously urge you to go see Sean, then Diana once they have one picked out!!
Thank you two so much for the help in this transition from nightmare, to making my dream car come to life.
Just bought a new Outback. The clincher was Bruce MacKinnon. Very knowledgable, very passionate about Subaru vehicles, and believe it or not very honest! I would refer any of my friends to him. Down to earth, candid, and low pressure yet prompt to get information for you. A very pleasant way to spend my money!
Dana and his crew at Steel Subaru were great to deal with and super professional. Thank you for all your help with making our new purchase smooth and swift.
Bruce MacKinnon was a helpful, enthusiastic and knowledgeble saleperson. He took the time to go over everything with me from multiple models of cars and options that were best for us. I purchased a 2019 Subaru Impreza. He sat patiently with us and never applied any pressure to buy. He steered us in the right direction when we asked for his input. He explained all the safety and infotainment options of the vehicle. He was accessible 24/7 via cell and contacted me on days off if I had needed anything. He said the car would take 3 weeks to be delivered. He put a rush on it and it came in less than 2 weeks. He made sure I got a competitive trade in value for my previous vehicle. It was $1000 higher than the local Toyota dealership. When I left the dealership with the car I knew everything about the car and was completely comfortable. He even game me a surprise gift of floor mats and rubber trunk liner. I recommended Bruce to my family and friends. The car was everything I could have wanted. There was a small tear on the armrest from the factory. Bruce noticed it and had his service manager BJ Mattel repair it on the spot. It took less than 10 minutes. Cindy from Finance was very helpful with warranty, paint and rust protection options. She offer discounts and gave me the best rate possible. Overall I would give Halifax Subaru a 10 out of 10. Bruce, BJ and Cindy were the complete package. Thank you. Trevor
Had the most knowledgeable and exciting test drive of the Subaru Forester with Bruce MacKinnon. He wasn't pushy and let us test drive the vehicle on our own first then came with us to show us what a Subaru can really do! The thing I liked most was Bruce's passion for Subaru vehicles and the Steele Subaru dealership! Thanks @SubaruBoy
I originally posted a scathing review regarding the availability of the service dept, but got a prompt call from a lady in the service dept and she resolved my issue quite quickly. Hopefully you fix the phone lines!
We decided not to buy from them after we were passed around to 2 different sales representatives. Found the same car for much less at Central nova.
Excellent customer service! JM was awesome!
Did a re-call job for me gave me a bran-new lender didn't go over anything though like smoking in it or even about amount of gas before /after was minus 10 or so and car Was very cold what with the fan cranked don't he no takes longer to warm up with fan taking heat away from engine? Lots of really bad reviews about this place can't give'em one. ....yet
Was charged over $130 for a simple oil change, and they didn't even wash my vehicle which is supposed to be done with every oil change. I normally do it myself but figured I would avoid the cold and get them to do it this winter. Big mistake. Pro tip: do your own oil changes.
I had my first service done.. I am very happy with the service. Greats car.
Excellent service / care from Louis and Cindy. Not crazy about the trade in value offered for my Hyundai.
I will probably not buy from anyone else. Only one day with the 18 Outback and I am totally impressed. A lot of tech, thanks again Louis.
Service is good, pricing of parts is higher than ordering from USA subaru dealers
great service. clean. attentive.
Great service
I love my adventure machine
Absolutely terrible customer service in my opinion from the garage at this place. Doesn't answer the phone and doesn't call back when you leave a message. Overpriced too.