Purchased a 2016 Subaru from Jason . Called there today looking for Tonya Ruby not in so spoke with Trevor and then Rose upset about key getting stuck in ignition so made an appointment with Rose for Thursday could not get one sooner and afraid to drive to work in case key gets stuck and then would need to get vehicle towed home. Husband drove me. Appears manufacturing defect and Subaru should have done a recall. Many others have experienced problems in United States and I am sure elsewhere. Google shows many upset customers. I had planned to buy a new Subaru nest year but now may not as some upset customers in US had to pay in excess of $400 for a manufacturer defect not a maintenance issue some received refund from US Subaru but dealer here in St. John's states not there problem no issues in Canada really what about the severity of a terrible incident such as emergency taking parent to hospital can't get key out stress of parent and key causes heart attack to Subaru owner lawsuit coming or abandons car to go inside to emergency key in ignition car stolen culprit runs over pedestrian causing fatality lawsuit against Subaru for sure
It may be a different review than what you hoped for. My review isn't a pleasant one and I might say it should also concern one of your courtesy drivers .
The close call incident was on the round about in Mount Pearl this morning , March 12, 2020 and I might add that the driver should be compelled to take a drivers test or understand that yield signs on a round about are just that....yield before you proceed, not drive through, which he did do and it became a near miss . To see the driver in the mirror having a laugh about the near miss.....get him tested.
If he had passengers , I would be concerned as an owner.
Signed: Total disgusted
Again the service department has fallen on its face. 8:15 drop off only gets looked at by 4:00PM. Now they need the car overnight. This is the 3rd instance of the service team not clearly explaining how long things might/would take. Avoid Capital Subaru service. Take you vehicle anywhere else.
Great service especially when compared to competitors.
Friendly staff very helpful.
Matt is amazing to deal with..
great guy all around and certainly knows his stuff! Crosstrek...such a smooth ride!
I have had excellent service with having an issue with our 2015 forester , Trevor Chard went above and beyond in taking care of our issue . I will be back .He is certainly a great person to have on staff . Thanks so much Trevor . Will see you on my next oil change
This review is based only on my experience with the service department. When I purchased my vehicle there is was a great experience from great staff. But I've had issues when bringing my car in to the service department for a loud noise it has been making. Twice I brought it in, and twice they said they "fixed it", but it's still making the same noise. If they don't know what the noise is, I wish they would just say so instead of "fixing it" and charging me for god know what they did.
Matthew was a very informative Sales Representative and fabulous customer service!
Jigging for cod near St Brendans, Bonavista Bay, Newfoundland/labrador,
Nothing but great things to say. Ray has been amazing to deal with for our last 2 new Subies and Amy in the finance office has always been a pleasure to deal with. Loving the new hatchback!
I was very interested in purchasing a Subaru Crosstrek but was very disappointed in the salesperson and their approach. The reviews of the service department didn't help my decision to walk away either. I've been a 'Capital' customer for a long time but not anymore. They need to do better.
Matt Bennett was awesome to deal with. Gave me a great price on a 2021 Forester Sport. Amy in the finance office was also very sweet and easy to work with. Good job to the whole team there. Would recommend them to anybody!
Booked a test drive online and received a prompt reply. My appointment was late in the day so I didn't have much time. Salesperson was very friendly and helpful. I specifically went to test drive a Crosstrek. The vehicle was very clean. Loved the vehicle.
My experience at Capital Subaru was excellent. I am interested in purchasing a new vehicle and my experience with Matthew Bennett was very positive. He was very well informed and very attentive with showing me different models and provided pricing quickly. I will definitely be purchasing a vehicle from this company.
My experience in inquiring about purchasing a use vehicle was professionally handled by Chris Smith. The dialogue was most informative and follow up was prompt. Thank you for your very helpful meeting.
Another great experience here. Second visit to the service/repair department (two different subaru cars) and the same excellent service. Great people, very professional. I didn’t buy my cars here, but (if I lived here) I’d buy from Capital Subaru based on the service I get from the service/repair department alone.
No complaints at all. My recent visit to Capital Subaru on Kenmount Road, St.John's, NL was a pleasant experience. The salesman was courteous and professional and answered all my questions. I am currently considering my buying options.
We are driving our second Subaru and plan to buy our next vehicle there too.
Great first-time experience with Subaru. Our sales guy Matthew Bennett was very knowledgeable, friendly and accommodating. He helped us get what we were looking for at a price we were satisfied with.
The people that I encountered at Capital Subaru were very professional and helpful and it made my experience an enjoyable one.
Great spot for a good car and good deals, especially on pre-owned.
My sales agent Jason was really good although there is room for improvement with regards to having buyers wait. What I mean is that if I am the customer during a specific time, then I should have full attention during that specific time. Unfortunately, there were interruptions during the meeting and I would assume it was because there are clients being entertained at the same time as I am being entertained.
My issue however is with the deposit that I paid. I clearly asked Jason that if I pay the $500 reservation fee for a Crosstrek that I would get it back if i change my mind. He said, yes, i will get my $500 back if I change my mind although he said he is hoping i will not. With that in mind, I paid the $500 deposit. After months of waiting for the Crosstrek, I changed my mind and call the finance manager who handled my fee and asked her if I can get my $500 because i changed my mind. She said it does not work that way and that I will not be able to get my $500. That's not really nice for Subaru to do that to their customers. At that time, getting a Subaru was still in my mind but because of her response to me, i just lost trust with the company. I did not pursue getting the $500 anymore as that will just stress me out. But you do not do that to your customer. You will lose your customers trust if you continue doing that.
Nothing but praise for this dealership. Been a client for many years. They are focused on doing things right.
Recently we purchased a new 2020 Subaru at Capital Subaru, and our dealings with all staff went very smooth. As soon as you walked in the door the administration lady greeted and welcomed you. Very friendly atmosphere.
The sales person Nick, and Sales Manager Chris were very helpful with answering our questions, dealings and providing information towards our purchase.
Later, Chris was very helpful with an upgrade we were considering. He went above and beyond to ensure we were happy, satisfied with either new vehicle we decided upon. Thanks for your help with this Chris. Much appreciated.
You run a, good ship. Stay the course.
Thank you and your crew (team).
Steve and Noreen.
Over a time period of a year and a half sales were always kindly very patient answered all and any questions I had guiding me through the selection and purchase of a new car. Thank you
I'm from Corner Brook and want to get a 2020 Forester Touring, perhaps in the Spring. I have one concern. There is no dealership here and nowhere to get any warranty work, if necessary, completed. I would have to drive to St. John's. Can you tell me if there are any immediate plans to have a local service shop in Corner Brook provide warranty servicing. Thank you.
I haven't made it into Capital Subaru as yet, however, I am impressed with the manner in which I received information both over the phone and by email. Your salesperson was very professional and easy to interact with and, as a result, I will be following up with a visit and possibly a test drive.
This was my first time dealing with the Subaru dealership in St John's. I had to bring my car in for servicing due to some recall issues and I had not pre-arranged for a loaner vehicle. I had not realized the work would take most of the day and I had a lot of errands to run as well as a puppy lesson to attend. They were terrific and allowed me to borrow a vehicle for the day. They were extremely helpful and pleasant at all times. I would definitely recommend their services again.
Great customer service. Friendly and fast.
Great experience had with the crew at the local Subaru !! i would recommend this dealership to anybody looking for a Great car and a professional group of people
Roy was very helpful and answered all questions. Brochure he gave me on the Forester unfortunately does not contain detailed specs, so I must return to get that info.
Excellent service from everyone involved in my purchase. Would recommend this dealership.
Very responsive staff at Capital Subaru. Service was excellent and very professional. I will return!
The sales people and the front counter people in service and parts are great. Very helpful and knowledgable. Ray is a very personable and dedicated salesperson. He not only looks after the customer during the sale but is there for support after the sale. This is very important to me and I think most customers. I have been a customer for over 4 years and will definitately go back.
Went with my father to help him pick out and SUV. First time I'd dealt with a car salesman who was down to earth and honest. He seemed to accept we had done our research and was quietly helpful rather than bombastic and overly energetic. Sometimes reserved and attentive does the brand a better sales service.
My first visit to the Subaru dealership. Everyone I spoke with was kind and courteous, as well as being upfront and honest. Hats off to Ray in particular. My first visit, but certainly won't be my last!
Customer service was second to none. I did not want to pay for the biggest check due to warranty being up in a month’s time. I was booked for the A service and later changed it to B, which my husband thought should have stayed A as I was getting my back brakes done anyway. That would have been a $100 saved at the least. I felt that the labor charge could have been a half hour less as my car wasn’t worked on until 8am and it was pulled out by 11. $358 for labor was high for that length of time. (Not sure if tax is included; also half hour of that should be covered by the recall). Compared to my last visit this one went more smoothly and the female employee went out of her way to keep us abreast of what was happening with the car. Keeping the car for 10 years so I will see how I’m treated for the next five! That will determine if I return to Honda or stay with Subaru. Have to say that 5 years without having to get the brakes done until NOW and no problems with anything has made the Forester a favorite of mine. Love driving it! Thanks Subaru for trying to improve the customer experience!
I met with Chrils S and thoroughly enjoyed catching up with him and sharing my driving needs. He gave me two options but was honest about the Impreza in the big change for me into a smaller vehicle. But his recommended option fit and was a great drive.
But the price didn't match up for me.
Thanks very much.
April 20, 2019
It would be impossible to overstate the degree to which I am pleased with the service I have received at Capital Subaru, St. John’s, over the years. Superlative and exceptional are two words that readily come to mind. I have ALWAYS found the staff, at all levels, to be knowledgable , efficient, friendly and fair. I am about to purchase my third vehicle, and largely because of the service I have received there over the last sixteen years, I am not even considering looking at other vehicles elsewhere. Because of my experience, family members also look to Subaru in St. John’s.
I don’t drop the five star rating lightly, but in this case, it is well deserved.
Wilf Wareham
Had our impreza serviced here for a recall. Staff were very friendly and did what they could to get our car done in a day because we are from out of town. Very pleasant experience.
Poor communication and aggressive sales tactics used by service coordinator. Repeatedly insisted work needed to be approved "immediately or extra charges will be added" but would not email their standard Repair Quote as requested (multiple times), and would not provide the total charges for service. The last time we were there we were overcharged at the time of pickup, and so would not approve repairs without a written quote this time. I would expect to be on guard at a private mechanic but I expect a hassle-free, honest experience for the high prices charged by the dealership. I posted a Google question asking what is included in a "B Service" we are being charged for and the question was removed instead of answered online. Not recommended for any repairs which are not covered by a warranty .
Good experience. Received my quotes quickly. I could have used a little more guidance from the representative to provide more accurate details of what I wanted a quote for. But overall I'm very pleased.
It was a very informative visit. I learned a lot about the vehicle and was pleasantly surprised that they were so affordable.
Thank you so much!
On my second Crosstrek from Capital Subaru and love it. From Greg and Chris in Sales to Toby and Trevor in Service, the team at Capital Subaru is some of the friendliest and most helpful I've encountered.
Garage service is often cheaper than other garages. The price on regular service checks can't be beat. They have a good shuttle service. We also bought our here and the service was great.
Great staff and amazing vehicles, bought a wrx and it's one of the best cars I've owned !
Great technical staff! Friendly service.
On August 2 at about 4:45pm, I had 3 different sales peopl plus the girl at the front counter look in my direction and not one person asked if they could help me, was looking around for over 20 minutes. I guess they don't want my business.
We had our heart set on a Subaru Outback for sometime. We did our homework and made sure we drove all the competition. While the Outback easily out performed everything else the staff at Capital Subaru made our purchase an easy decision. Really friendly and genuinely cared about getting you in the right vehicle. Andrew Vardy, Scott Stevenson and Greg Stowe made the whole experience fun and enjoyable! Can't thank them enough for looking after us. Subaru customers for life! #capitalsubaru
Great service and salesmen were not pushy. Seemed to genuinely care about your business.
Best service I have experienced with auto sales and service!