Scott educated us on Subaru and we decided to test drive a used Forester. Buying a used vehicle is a bit scary, but all documentation of service and inspections were shown to us. At no time were we pressured, and between Scott and the sales manager, we were able to come to a price that fit our budget. Thank you!
I knew what I wanted, so sales staff really had no work involved, polite cautious and all happy, however once arrived to pick up vehicle sales staff made me feel like I was an inconvenience, I was promised an in depth review of the vehicle features, what I got was a 15 minute run through of the Bluetooth features. Which of course has nothing to do with knowing the vehicle or being a better safe driver. I voiced my concern and was contacted by the sales manager, all he had to offer was an apology. I like my new Crosstrek Sport, sales team were and still are in my mind are lacking service.
Up to now I have been pleased with service for my 2011 Outback. However my wife had a scheduled maintenance done by Mills Nissan on July 13 2016 at 60,000 K while I had essentially the same scheduled maintenance for 60,000 k done at Rally Subaru. Cost for her service was $288.94; for my Outback it was $691. 20. I can see some extra service cost because of all wheel drive but not twice as much. As much as I like the Outback I will be reluctant to recommend the make to others with such disparities in maintenance costs.
Alan
What an amazing experience dealing with Rally Subaru, Xerexs did a great job! So quick with responses and sending me a detailed video of the car! He made purchasing a vehicle from a distance an incredible experience. Reed in finance was also such a pleasure to deal with. I have never purchased a vehicle from a dealership in such a smooth and organized environment. I was under an hour from viewing the car for the first time to driving away with a big smile on my face. I can’t say enough about the people at Rally Subaru. Thank you !
After dealing with 6 other dealerships in the city, on my way home from the last, I decided I'd give Rally Subaru a shot. Little did I know it was going to be the most welcoming and comforting dealership.
Scott was the sales rep to help me find the car i was looking for and was able to get it to fit within my budget. He was extremely helpful and super understanding and nice.
Once it came to payments, I dealt with Reed in finance and he was awesome. He explained every single detail and answered all questions that i had with no hesitation.He was fun to talk to and made the whole painful process of buying a new car much easier.
If you are in the market for a new/used car, I highly recommend booking a time with Scott or Reed as they will make everything smooth, clear and painless.
I recently purchased my first (of many) Subaru's from Rally. I walked into the showroom and was immediately greeted by Adam. I explained what I was looking for, then was directed to salesman, Ivan. 3 days later, we had a deal and I met with Rio to complete the financing. The vehicle was clean, gassed and ready at the front door before the financing was completed. Excellent customer services from those mentioned. Not to mention, the vehicle is above and beyond my expectations. Thank you Rally for making the car buying process pleasant and stress-free.
I just wanted to take the time to thank both Scott and Reed, for welcoming me into the Subaru family.
They were both very professional, respectful, and highly accommodating especially during these current events. I had as much time to myself pressure free to inspect and test drive the vehicle, and they were completely transparent when it came to the paperwork.
I cannot thank Rally Subaru enough, thank you and stay safe.
After having brutal experiences in the past purchasing a vehicle I was hesitant to go through it again. After online research; I decided to try Subaru for the first time. I reached out via online as I work shift work, and normal business hours are not always easy to accommodate. I worked with Jade; who was incredible. From the first email he was informative; quick - and didn't waste my time which I appreciated. He took all information; was responsive - and was positive. I will also give him credit that he treated me fairly; as a woman I have had poor experiences going in alone. But never once did I feel talked down to; or different. Jade is an amazing salesman and I would recommend him to anyone looking to purchase a new car from Subaru.
My second vehicle from rally. Xerxes was super helpful and gave me a lot of tips for the new vehicle. I would recommend X and rally Subaru to all my friends.
This was the very best car buying experience I've ever had! From the first phone call to driving away in my new Crosstrek I could not be any happier. Our salesman, Jade, was genuine, easy to deal with, transparent in the deal, gave me realistic options, and ultimately made sure I was happy with the purchase. I never felt pressured. Reed in finance was excellent as well. Thank you Rally Subaru - I'll be sure to recommend you!
Staff are nice an friendly at Rally. Their shop rates are steep in comparison to Red Deer and Centaur in Calgary, as is their parts. Picked up some cross bars today and they were 30 dollars more than what Calgary quoted me, if I wasn’t going on a ski trip soon definitely would have made the trip to Calgary as they do not price match. Although I have no idea what their overhead is, if they weren’t so expensive in comparison to other dealerships they would have my service. Rally is much better than City Subaru in terms of customer service, which is surprising as they are both owned by the same person. For now I’ll make my trips to Calgary for service.
I bought a new Forester (Premier) from Rally Subaru a few days ago. I couldn’t be happier with the purchase and the process - the car is Just great, and the dealer’s staff were pleasant, helpful, and knowledgeable. Particular thanks to my sales guy, Bryan Abma, who helped me in more ways (and more times) than I can count, and who should get a medal for cheerful patience. I’d recommend this dealership without hesitation.
The customer service and knowledge that we received from Bryan Abma was simply amazing. He answered all our questions and made the sale so easy for us! I would recommend Rally Subaru and Bryan for anyone who is looking to purchase a vehicle.
I went to the ‘other’ Subaru dealership in Edmonton, planning on buying car number three from them and had the worst car buying experience one could ever have. I bolted and headed for Rally Subaru and it was the complete opposite. From the salesman Xerxes Rodin who was awesome, and I’ve dealt with a lot of sales from a lot of different dealerships. He went above and beyond with the sales. Honestly one of the most pleasant car buying experiences. And then there was the finance situation, Rio Foster, our finance agent, also made it a fantastic voyage. I cannot day enough good things about Rally Subaru. Definitely made a return customer out of me. That is all.
I had a very positive experience test driving the Subaru Forrester--twice! Kaz was an excellent, knowledgeable salesman, who answered my many questions and was very patient with me! (As a senior, with some mobility problems, I was looking for specific features such as ease of entry, comfortable seating, safety enhancements while driving, etc.). I loved the car. This vehicle was pretty well what I had been looking for, but due to other circumstances, I chose not to purchase the car at this time. I know it would have been a durable, very safe and comfortable car for me.
Great Customer service. When picking up my car today it was toasty warm, even though it was -19 C outside. Xerxes Rodil did a wonderful job of explaining all of the new Electronic buttons and apps to me.
I found my purchasing experience at Rally to be a pleasant one. Xerxes (sales consultant) was very knowledgeable and truly caring. He knew when to push and when to back off. Even after the sales he followed up to check up on me.
I have to say that in all my years working in automotive and purchasing vehicles I have never had such a great experience then I did at Rally Subaru. Kaz, my sales person was amazing, patient and helpful with any questions I had. Reed and Rio in Finance were amazing and I never felt pushed to buy anything extra. Thank you guys! I will recommend you to anyone in need of a new vehicle.
We bought a new Forester after a month ago. We visited Rally Subaru few times before our purchase. Ivan Zhao, the sale rep was very helpful, polite, friendly and not pushy. We had 'our space' to make a right decision for us. Rio Foster, the financial guy was very outgoing, professional and pleasant to deal with. His soft sense of humor was appreciated.
There was a little hassle around a car delivery, as there wasn't locally available a color we have chosen. That's why 4 stars only :)
Overall, our experience was smooth and we would refer our friends or family to this dealership without any hesitance.
Vlad & Marta Lang
Jade was helpful and friendly and made the buying experience pleasant. Both he and Reed in financing treated me with respect and did their best to make the vehicle I was interested in work for me. At no point did I feel pressured and they gave me plenty of time to research and consider my decision which was a welcome change of pace in vehicle sales; In particular I was looking for a vehicle right at the end of the month, and they did not pressure me to make the sale before month end. Overall I am very pleased with my purchasing experience at Rally Subaru and would reccommend their services to anyone in the market to buy.
After A LOT of shopping around I can confidently say that my experience at Rally Subaru was second to none. Xerxes was incredibly easy to deal with and he truly gave me exceptional customer service. His response time was far greater than any other dealership I interacted with. He even requested that I follow up with him regardless of my final choice. While I did not find exactly what fit my needs here, I feel they deserve a 5 star rating for the service they provide. I would happily refer my friends and family here, and I would definitely return for future purchases.
After A LOT of shopping around I can confidently say that my experience at Rally Subaru was second to none. Xerxes was incredibly easy to deal with and he truly gave me exceptional customer service. His response time was far greater than any other dealership I interacted with. He even requested that I follow up with him regardless of my final choice. While I did not find exactly what fit my needs here, I feel they deserve a 5 star rating for the service they provide. I would happily refer my friends and family here, and I would definitely return for future purchases.
I would have to say this was the best car buying experience I have ever had.
Jeremy Yuen was friendly, and made the entire car buying experience a breeze.
I like the fact I wasn't swarmed the moment I entered the showroom by sales people, I was allowed to view vehicles on my own. Once I decided I wanted to go on a test drive I found Jeremy who happily showed me around the vehicle and took me for a drive.
Jeremy is very knowledgeable about the products he sells, something you don't really see at other dealerships.
Thanks Again Rally Subaru and Jeremy
I bought Subaru Impreza 2018 from Rally Subaru. I love the car and so does my wife. Jeremy was very nice to us and explained things well. The only problem was the higher interest rate of financing which did not come as we planned. I would really appreciate if Rally Subaru could give new customers some discounts on parts such as alloy wheel rims and winter tires etc.
Such a fantastic experience with Rally Subaru! Justin in sales was great. I called and told him what kind of Subaru I wanted and he was able to find it and get a reasonable price. He was great to answer any questions I had prior to and during the purchase of the vehicle. I drove from out of town to get my Subaru and would definitely purchase another vehicle from this dealership. Wonderful to work with you.
Lee, Rio and Daniel made my experience at Rally Subaru amazing. Lee went over all my options and was very thorough with explaining what my payments would be. I never felt pressured to make a decision I wasn’t comfortable with. When Lee wasn’t able to be there when I pick up my car he made sure I was taken care of with Daniel. He went over the whole car with me and showed me all the features. Rio was great going over the financing with me and explaining the pros and cons of added coverage. Best car buying experience I’ve ever had.
Amazing experience at Rally Subaru! Everyone was extremely helpful especially Xerxes & Rio. When we needed help we got assistance ASAP. Xerxes & Rio made sure that we saw all the options we had with no hidden costs when picking the right vehicle. With different pros & cons that would help us decide what to choose. The dealership has a great atmosphere with amazing people willing to help. If y’all are looking for a vehicle I guarantee Rally Subaru can do something about it efficiently. Thank you!
I just picked up my 2019 Legacy last night. I was taken care of by Xerxes Rodil. He was great to deal with and I would recommend anyone to go to him if you are looking to purchase a Subaru. He is very knowledgeable about the Subaru products and patiently provided me with a deal I was very happy to accept. I approached him several times in the past two years and I was not made to feel rushed into making a purchase.
This is the second Forester I’ve bought from Rally Subaru, it’s a great SUV and I’ve been very happy with this dealer. Jeremy and Adam in the Sales Department were easy to work with, very efficient and helpful, quick to answer my questions and supply quotes. I was really happy with the price and financing. Cheryl and her staff in the Service Department are also great to work with.
Bought a 2012 subaru forester brand new. Followed the maintenance schedule Meticulously and even through Subaru dealerships. Vehicle is now out of warranty and consumes a gross amount of oil. Recently brought in for a recall and the service department said it would be a couple hours over the phone when booking in, after arriving was informed it would take upwards of 6 hours. We live 2 hours from the city and was not apologized for this situation, the only reason 2 stars was given was that a loaner vehicle was provided to run errands (otherwise it would have been numerous shuttles around the city).
Was constantly being approached to purchase a new vehicle by sales staff, when waiting around dealership. But why purchase a new Subaru when they don't seem care about the one we own? We have both only owned Subaru's since buying our first vehicles, and will be due for one shortly due to previously stated reasons.
Have since started taking vehicle to a different shop for maintenance, as the cost to continue maintenance at the dealership is too pricey. I will end off on saying that the parts staff is excellent, but I do not get to deal with them as much as I'd like.
I had posted the below review a few days ago. Within a couple days we had received a call from Rally Subaru acknowledging they are not able to service calls in a timely manner, provided reasons for why this has happened, and told us they planned on expanding their service department to deal with this issue in the future. While a two week wait is still unacceptable, their response is consistent with how we've treated by Rally Subaru over the years, and so a boost to three stars (from two) seems reasonable.
****** ***** ****** ****** ***** *****
Very disappointed would be what we’re feeling about Rally Subaru. We are original owners of an Outback purchased new in 2005. We have remained faithful to the dealership having virtually all our regular maintenance and service completed by Rally. This year, after an extended vacation, we returned to find our Subaru wouldn’t start even after having the battery on a charger. We phoned Rally on July 3 inquiring about having our car towed in. We were then informed that it could not be looked at until July 17th at earliest. Two full weeks without a vehicle after 14 years of regular service. We were left to search out an independent garage that services Subaru’s where we had it towed the same day and who had it ready to go by noon the following day after a 20-minute fix.
Coincidently, we had already decided we would be looking for a new vehicle in the next few months. The chance of that now being a Subaru dropped several notches.
Xerxes and Michael were amazing. Top notch customer care. If you are looking for amazing service please visit these two gentlemen.
Knowledgeable friendly and no BS!!
Kudos to the team over at Rally Subaru.
Job well done.
I took my 2015 impreza in for warranty work on my transmission. The first time it went in I got it back within 10 days, all seemed well drove it for 3000km and the gears piled up because a spring pin was missed during install. Had vehicle towed back in and this time it was gone for another 10 days, this time when I was driving it home the car was shaking and smelled like burning transmission fluid. Was advised to take it to a local shop as I live 1.5 hrs away. Local shop diagnosed and vehicle had to be towed back again. This time it has been gone for going on 8 weeks. Now we are still waiting on a shifting fork apparently. I am at my wits end waiting for a car that could have just had a new transmission dropped in after the second tow. Also my car now has damage from the tow on the front bumper that I am going to have to apparently go to the tow company about. I am less than impressed with the level of care I have received during this 11 week debacle.
The sales people, Tonya and Jeremy, really looked after me. They were always courteous and helpful.
My new Subaru Forester was thoroughly checked over and all additions were done quickly, efficiently and carefully. I have already enjoyed two roadtrips. My Forester performed wonderfully. Thanks to all. I am very happy.
I had an excellent experience purchasing a new Impreza from Rally Subaru. Xerxes advised me of my options and helped figure out payments that worked for me, and Samantha made the financing process smooth and simple. We were also able to complete the sale much faster than I thought the car buying process would take. I would highly recommend buying a vehicle from the team at Rally Subaru. From start to finish it felt like the entire team was working hard for me. And I love my new car!
Lee is great to deal with. He was very accommodating of our changing minds. Also, Samantha was very patient is explaining us all the warranty and protection plans and helped us in making the right choice
I purchased my vehicle in Calgary, and only take it to this dealership for service. The service department is department is great.
I didn’t give it a five start because the sales that we met tried to push us to finance the vehicle when we have the cash for it. And also, the price is higher than listed on the website. So we went to Calgary for the purchase instead.
Had no plans on a vehicle purchase at the time however my plans changed with the “ total loss” of my 2012 Ram 1500. Rally had the right vehicle at the right time for us and from the beginning dealing with Rally was a pleasure. My heartfelt thanks to Tonya, Jeremy,Reed and everyone else that worked with us to get into our “near new” 2017 Ram 1500.If you find yourself in the market for a new vehicle either by choice or like myself not by choice I would highly recommend making Rally Subaru your first stop
We've had a really pleasant and great experience purchasing our new Subaru here at Rally Subaru! Lee folkers had provided top-notch customer service and did a phenomenal job answering all our questions prior to the sale. He also spent sometime to give us a thorough explanation of the features of the car during the pick-up. The trip from Calgary to Edmonton was well worth it and we'd do it again!
On July 2019 I bought a 2018 Outback from this dealership with extended warranty and the protection package they recommended.
Eight months passed by and I began to notice small rust spots on the doors and I contacted the dealership however, I was directed to contact the company that provided the paint protection package. Upon contacting the said company, I was told to contact the dealer as the issue appears to be a manufacturing defect.
I then attended the dealerahip and spoke with the service manager who began to educate me how paint works and how I should polish the car instead of complaining about an issue she thinks was trivial. At the end I had to speak with the manager who agreed to look into the issue.
After a month later the main LED display went out and upon calling the dealership I was asked to come after 20 days. I drove the vehicle without a map, a stereo and other associated apps and reverse assistance for 20 days.
On day 20 I went to the dealership only to be told that they cant fix the issue at this moment and will have to order the display which will arrive in 5-7 business days. Then they will book an appointment. The service desk personnel told me it's just a display so they wont rush to fix the issue. I paid close to 50K for this vehicle and what I got was staff with attitude who refused to help me. I wont recommend this dealership.
This is an outstanding Subaru dealer. I live out of town and often have to do my own mechanical work (there’s not much to do on an Outback even at 19 years of age and 400,000kms)
But sometimes I have a question or to ask advice. The service department is always more than accommodating and like they aren’t making any money on it. They just want you to enjoy the Subbies.
When the Outback gives out (but it may outlive me) I would buy from Rally)
I would recommend them totally. Stop in and meet these people if you’re considering buying a Subaru or want reliable, personal, knowledgeable service on your vehicle.
Not from around Edmonton but was treated very well at this dealer. My problem was delt with. Everything I asked for that was extra was all done. Any little parts that were optional we're all discussed with me. The service advisor Jenelle that was helping me, she was very friendly and super helpful. Very impressed with my experience there and will be going back for sure next time I'm in town.
I received excellent customer service from Rally Subaru. I primarily dealt with Justin and Nicole and both were fantastic. Justin was friendly and helpful when I was first looking at buying a car and at no point did I feel pressured into buying anything. When I later reached out to discuss a purchase, he responded quickly and addressed all of my questions and concerns thoroughly. Throughout the process, everyone (from the front desk to the sales team to the finance department) was friendly and polite. I would definitely recommend Rally to someone looking to buy a new vehicle.
I sent a general email to Rally Subaru past the operational hours. In the morning, I was contact by Lee Folkers. From there, I had a wonderful experience. He was prompt to address the needs and concerns I have.
My team of Lee(Sales Consultant) and Paul (Finance Department), exceeded my expectations in my car buying experience. They made an effort, so the process was a NO PRESSURE sales atmosphere.
Thank you, Rally Subaru!
Had a wonderful experience at Rally Subaru! Xerxes was awesome throughout the entire process, and made sure everything was taken care of! Overall awesome service, staff and experience. I will definitely be coming back in the future.
I've been going here for years. Always super friendly service. Never been conned into repairs my cars haven't needed. They're also dog friendly, so that's another plus!
Love the very friendly and personalized experience!
Took my vehicle in for the scheduled maintenance and completed in an hour. Car was returned nicely washed.
While waiting I told the staff about the incident with my tire and they reminded me I had warranty coverage. They processed my refund right then and there.
Definitely, took the extra steps to ensure I was looked after.
Fantastic people and service. I do my own oil changes and other minor services on my cars. But I take my 2 Subaru's here for major work. The ladies in the service department provide fantastic customer service. Mechanics are absolutely great too. Never have I been offered stupid up-sell services that my cars did not need.
Please pass my sincere thank you to the whole team at Rally Subaru!
Go there and talk to Micheal Kwong if you want to buy a Subaru car, I bought used Subaru Impreza last month with a very good deal. There was a small issue of the car I asked him one week later and he was still very willing to help me solve the issue. There was only one key when I bought the car, he arranged me a second key for free after one month I bought the car (I did not even ask for the second key). I never thought they still take good care of customer after one month. Very modest and friendly guy, talk to him and you will never be regret.
I felt incredibly well taken care of at Rally Subaru and would recommend it to anyone!
As a first time car buyer, there was an overwhelming amount of things to know, research and ask about, especially with a somewhat limited budget.
Stephen Gable, my salesperson, did an absolutely fantastic job of explaining everything to me - from how the car-buying process works, to details about my engine, to negotiating a really low price for me with his manager Mick.
Stephen was personable and took the time to ask and truly listen to what it was I was looking for (over a cup of tea he offered me from his personal and impressive tea stash). He let me test drive the cars (so much fun!!) and gave me honest and well-balanced advice throughout the car-buying process.
Finally when handing me the keys, he reminded me that he came with the car too (not physically, of course!). Since buying my car in May, he has been great at following up with me periodically to ensure my car and I are happy.
The entire experience at Rally and especially with Stephen has been fantastic. Anyone looking for a really well-made car with good people to support you on your car buying and car owning journey should go to Rally Subaru!
I just recieved my WRX from Rally Subaru and it was a very good experience. My salesperson, Stephen, was knowledgable and honest about how long I would have to wait to get one. He was always available if I had any questions and was a pleasure to deal with.
I just got my Subaru Impreza yesterday and it was made possible by Stephen Gable - Subaru Consultant, Kelly Mah - Business Manager and Nicole Haines - Business Manager. He is a very easy person to talk to and very warm especially when he communicates with me. It may be at his office thru emails. He responds very quickly too. If you are looking for a deal, Stephen is the guy you should talk too. He found the car that I was looking for because I had a bad experience from the previous dealer at a different dealership. Then I decided to go to Rally Subaru then Stephen was the guy that really made an effort to look for the car that I was looking for when I was told at the previous dealership that it is sold out and didn't even bother giving me hope in finding the car that I wanted. Kelly and Nicole are in the financing department, if you have any questions or concerns, I would suggest you talk to any of them and they will quickly respond briefly to any of your concerns. I commend these people and I guarantee you, you will enjoy your subaru experience thru them. More power Rally Subaru!
We highly recommended Adam to anyone looking to buy a Subaru. Out of all the dealerships we have visited while looking for a vehicle, our experience at Rally Subaru was head and shoulders above the rest. Our salesman Adam, was sincere, authentic, courteous and very knowledgable about the vehicles. There was no pushiness and we never felt any pressure to buy. So far the aftercare and follow up has been great and we are very much enjoying our new vehicle. Thanks Adam.