Gave me lot informations concerning my new car purchase.
Spinelli Nissan was very quick to call me after noticing my interest in a Nissan Rogue on unhaggle. They were right as this was the vehicle that we decided we wanted. After taking them up on their offer and telling them exactly which trim and options I was looking for, I was informed that someone from the sales team would be contacting me the next morning (a Friday). Being excited about the prospect of proceeding with the car we've been eying for some time, I called in the next morning to ask about the status of my inquiry and I was told that the salesman did not want to call me, as there would be more inventory arriving the following Monday so he wanted to wait until then to give me the updated information. I guess business is good because it's been two months and I have yet to receive a call from them.
I recently purchased a 2017 Rogue at this dealership and was extremely impressed with the service from start to finish. Farhad, André, and Alexis were all extremely professional and a pleasure to deal with. I have to say that the level of customer service I received made a difference in my purchase decision. I never felt pressured throughout the process and I am so happy with my vehicle. The team at Nissan really went the extra mile, even taking the time to help make sure my young son was happy while I was there. I highly recommend Spinelli Nissan Pointe-Claire, you will not be disappointed!
Great sales and after-sales service.
I accompanied my sister to multiple dealerships as she was looking to buy her first car. By the time we got to Nissan Spinelli she was very discouraged because we had received terrible customer service. When we met with Farhad he finally made her feel comfortable! He was so great with her and she finally felt confident in making her purchase! The excellent service continued when meeting with Peter for financing and Alexis for delivery! The three of them really were the dream team! Thank you for everything and we plan on doing future business with you!
Super happy with the sales team and with my new car!
Between Farhad (the no-pressure, but effective salesman), André the math wizard, and Elie the ‘Quality control’ guy, I had a winning team that delivered exactly what I needed at exactly the right time.
All promises were kept during my follow-up visits.
My Altima 3.5 SL transmission gave out on me while in Montreal visiting from Toronto. Warranty expired 2 days before visiting the Spinelli dealership where Yatish, the service manager was able to help me out. He was very friendly and did an amazing job for being able to get me a new transmission through Nissan Canada at no cost. Many thanks for the great service provided, speedy fix and getting me back on the road again.
I recently bought a used 2015 Leaf from Spinelli Nissan. Unfortunately, the charger that came with the car did not work, but Marcelin, who sold me the car, found me another charger the same day. The car was so clean and well detailed that my family and friends thought it was brand new. Everyone I dealt with was very professional, helpful and welcoming. I would recommend Spinelli Nissan without hesitation.
I dealt with Eli who is a sales director. He gave me a fantastic service and a very good offer as buy back for my personal vehicle. I know I can trust Spinelli based on my experience. I left there with a 2016 Nissan Rogue RV tech pack! Very satisfied on how clean and well presented my new vehicle was.
thank you so Much Eli for your remarkable efforts and great attitude.
Definitely recommend you guys!!
My girlfriend and I had a great experience over at Nissan Spinelli. We went in looking for a used 2016 Rogue we had seen online. Ralph Khoury had set up our test drive and gave us a run down of the car. We then expressed our interest in a 2017 model that was not prepared for a test drive. Ralph was quick to respond and when we returned from testing the 2016 model, the 2017 was prepped and ready to test. We immediately fell in love with the 2017 model and went a head with the purchase. Overall we had a great experience, and would highly recommend this dealership.
Very polite and friendly. Needs more comfortable chairs in the waiting area..it was a fine experience.
So far, I’ve been having the worst experience with your car service. I’m quite enraged by how I’ve been treated, especially during these times when one thinks twice before leaving their house. Absolutely no care for your clients. I came today (May 29th) to get my remote fixed and get other things checked. I left my car in the morning, and to go back home, I was told to take a taxi. Really? In this time? Risking my life taking taxis when you should have either offered me another car or to drop me off. Then when I came back, again, by taking a taxi, risking my life even more, the remote didn’t get fixed as the technician wasn’t there. So I’m confused , why was I given the appointment today when you know the technician wasn’t present and that I have specified that one of the problems is the remote? And I was obliged to take another appointment on Tuesday, supposedly when the technician will be there. I can be understanding to a certain degree, but on top of that, the associate was nothing but rude and unkind. I’m not satisfied at all!
I had a very positive experience in purchasing a used Fiat from Spinelli Nissan. Ralph Khoury and Jean-Marc Lavigne made the buying experience simple and hassle free. I was very impressed with their dedication to customer service and would highly recommend this dealership.
I recommend that you deal with Michael with your next car purchase. Not only was he professional but he took the time to go over every detail to make it work in your favor. I will definitely go back and see Michael for my next car purchase.
This was my second car I bought at Spinelli Nissan. When I found the model I was interested in I called Frank, my salesman, and when he realized our schedules wouldn’t line up for me to come see it, he offered to bring it to my house and test drive it in my neighbourhood. That is going above and beyond. When I came into the dealership to pick it up, Frank and Alexis were an absolute pleasure to deal with. It was like talking with old friends. Excellent experience and the car is amazing!
After sale service hasn't been great. Seems some people are more concerned about doing "just their job" than providing customer service. It's sad, really.
Very good service and good prices..
Michel Richard and André are the best!!
Not my first car, but first with this dealership. The salesman Neil Shah, December 2019, took the time to explain my questions and needs. No rush, very calm processus and at the end, in 3 days, car was sold with all accessories and specifications exactly as ordered (never experienced before, never!). Even the front desk is very polite, helpful and when calling the dealership during the 3 days of negotiations, answered quickly.
The delivery time was very calm, explained and the most important rush free. After visiting 3 different dealerships for previous cars, I highly recommend this Spinelli Nissan. I was recommended to try them, since my current one was a total failure with service.
Truly the first and the most honest sale my family ever had, in over 20 years.
Thank you for your service!
Fake reviews are common, this one is real!
I'm giving 3 stars because we leased a car and were told it came with a remote starter that you can access from your phone but after I did my research I informed the salesman it didn't (and the one's that do have a 30$/month fee which he failed to mention) which was a key reason we were getting the car. They get a 3 and not a 1 because they ended up installing the starter but I had to call them for 3 days and speak to more than one manager to have them fix their error. As humans we make mistakes (or he wanted to make the sale we will never know) but they didn't want to honor what was said until I really kept pushing. From a customer service perspective it's a big fail as the issue should have been handled a lot better and they could have turned a problem into a good customer service experience with a quick resolution.
IN REPLY TO THE OWNER : I don’t call a defect in the suspension a recommendation to enjoy my product it is a matter of safety and as a dealer you are responsible to fix this defect before selling the car. Also in your 1st report the suspension is stated as good but all of a sudden in your 2nd report on the car which was done 2 week later, the front ball joints are defected, come and tell me this is safe. with all my respect to you Mr Owner, i did never expect that level of service from big company like Nissan. it s not good to make a customer unsatisfied for a problem that will not cost you as a dealer 500 $.
INITIAL POST : I had a warranty on my car and there was a defect in it. They want to charge me for something to repair while it's under warranty. Also they give you a good inspection report while it's not the truth
Michael Elian, is the best car salesman I have ever met in my life.
He helped us out so much, he’s extremely patient and amazing.
I would give him 6 stars if I could.
Thank you Michael!
I came in to purchase my first vehicle and was not expecting the exceptional service I received. Neil Shah not only demonstrated continuous patience while I was trying to find a car that fit my needs but he also provided quality care. I absolutely love the vehicle and the service I received from Neil. A true asset to the dealership and my exceptional experience.
I really appreciate the professionalism of this dealer ship, not only were the staff kind and patient but also very helpful especially as a new driver. I'd also like to thank Neil Shah for helping me out. His exceptional service and support really helped me look in the right place for what i need. I would absolutely recommend this dealer ship.
I’d like to thank this dealership for helping me choose a car that would be able to respond to all of my needs. Not only is Neil extremely knowledgeable about cars, he makes the experience far more enjoyable by going out of his way to satisfy his customers. If you’re looking for a good car and V.I.P service, go into this dealership and ask for Neil Shah, you won’t regret it!
Michael Elian was very professional and such an easy person to work with. I never felt pressured - he was super transparent about the different pricing models and he was attentive to what I was looking for in my next car. He allowed time for us to take a final decision and he was very responsive and informative throughout the entire process. I highly recommend going with Michael for your next car purchase!
Great service and price. Michael Elian is the best car sales professional I have ever dealt with after buying or leasing over 10 cars. Highly recommended. He went out of his way to smooth my lease return process and got the best price on a new rogue. He really cares!
Loving my new Qashqai !! First time buyer of a Nissan. Big thanks to Neil Shah who was very knowledgeable and answered all my questions. Made my car buying experience a breeze. Will definitely recommend him and the rest of the Nissan Spinelli team to others. Thanks for a great car buying experience Neil.
I have received great service by Alexis Beauregard! I have been looking to buy my first car and he was very helpful. I am definitely going to go back to make a final decision on which car to purchase with his advice! I highly recommend to ask for him if you are looking for a new car :)
Neil Shah is by far the most professional and knowledgeable salesman I’ve ever met, despite being younger than most he surely seems to prove himself. I went to the Spinelli Nissan in hopes to buy a used vehicle, but he swayed me to consider the new 2019 Sentra. He organized a test drive for me and I loved the vehicle. I truly didn’t think I would to that extent. On that note, I’m writing a review to basically thank him, since I didn’t have the chance to in person the last time. So, thank you Mr. Shah!
I had the most easy and pleasant experience thanks to Neil Shah. While inquiring about my first car purschase Neil made it enjoyable. He listened to my needs and concerns and addressed them professionally. With his professionalism and knowledge to the products I will recommend him to all my friends and family!
Michael Elian gave me a great service. He listened to my needs and found me a car to match them. He worked hard to find me the greatest deal possible. He wanted to be sure I was happy with my deal and took great care to ensure I would be a happy customer. I would recommend Spinelli Nisan to everyone.
I absolutely love Spinelli Nissan! They are always professional and very helpful. Our sales guy Neil Shah went above and beyond helping us find the perfect match for our new car. He remained very patient with us as we changed our minds a few times. I will definitely be returning to Spinelli Nissan and Neil for our next vehicle. Thanks for your awesome work Neil! ☺️
Great service from Michael Elian. As a repeat customer, he called and emailed a few times to trade in my lease before it's due date with no penalty. Once at the dealership, the sales experience was top notch and even got a cap for my son. Items explained clearly and no surprises in the process. Delivery of the car was a breeze. I would recommend Spinelli Nissan for your automobile needs.
I usually detest my experiences at dealerships, however Neil Shah made my time at Nissan Spenilli very enjoyable. He was very welcoming and extremely helpful when trying to help me decide which car I wanted to lease. I definitely recommend him as he was by far the best salesman I’ve ever dealt with. 5/5
Mr Shah was very helpful throught the buying process. Was great on the test ride, and very knowledgeable about the cars. Thanks so much Neil! :)
I am very satisfied with all services in this location specifically with the below great team:
Neil Shah as a Sales Rep., David Lacroix as a Sales Manager & Mathieu Riel as a Financial Services Rep.
Neil's straightforward and accommodating approach to meet my needs, his knowledge of the vehicle and his ability to explain all the features and benefits helped me make a decision to buy.
David made sure that there were no surprises. He was very accommodating, honest and straightforward and made a conscious effort to get us in a new car as fast as possible.
Mathieu is excellent he always makes sure he takes care of everything that I need. He answers all my questions when needed.
Nice service center. Keep up the good work.
My Sales person, Sales Manager and finance person could not have been nicer or more knowledgeable!
Excellent service from Fred. Always up front with no hidden surprises. I would definitely refer him to any potential buyers
Fast, courteous service. Car delivered on time and in excellent condition. All paperwork was ready and I got full explanation of new features.
Amazing Expérience!
Warm welcome from staff ! Always a pleasure to deal with General Manager Sebastien Bourgeois! Always thoughtful and commited to attend and exceed our expectations! 5 stars experience! highly recommended!
Beyond unprofessional. I entered an online scratch and save contest. Got a call from a "Customer Communication Specialist" saying I won an additional $350 rebate. Asked if I would be interested in a test drive. We booked an appointment to test drive a specific model/year. I ask a friend to give me a lift because the dealership is located far from my home and I don't have a car. We are greeted by a Nissan HQ gentleman who takes my info and immediately offers my 0% financing. I am introduced to a salesperson who proceeds to tell me the specific model I came test drive is not available at this dealership. Also, 0% financing is not available for that car anyway (it was 30 seconds ago). But I tell him that's what the "Customer Communication Specialist" said I would test drive. He then tries to sell me a new model of the same car. Then he tries to sell me a different car altogether. Calls his manager. Same story. Says the model/year I came to test drive is not available anywhere in Quebec. But that's what I booked for my test drive. Tries to sell me a more expensive car. Wasted evening for me and my friend. Beyond unprofessional.
Was there to get some information about a car I was planning to buy and I got a great welcoming, all the information I needed, free coffee and so on. They definitely got me as a long term client.
I just purchased a Santa Fe 2015 from Elie at Spinelli Nissan. He offered me a great deal and a very professionnal service. Thumbs up to Spinelli family for having such a good person to deal with their customers!
Went there quite a few times to look and test drive some used cars. Always very very nice. A better experience then most dealers I visited.
I had the pleasure of having Ralph Khoury as my sales rep a Gran Caravan 2015...he was calm, sincere and provided good professional advice for me and my wife. The whole experience was wonderful, from staff at the reception, the sales department to the accounting department. I definitely recommend Spinelli Nissan for a next car purchase👍
Top notch. I just signed my second lease with Nissan (Kicks, S Model, 2019), and I will be returning for a third. I have always felt uncomfortable with sale associates, but it sincerely changed with them. My guy (Michael Elian) is hands down - sincere, kind, thoughtful, engaged, dependable, and HONEST. He answered every single question I had, multiple times if needed. He presented all options but truly listened to what I wanted and what I needed, and only made recommendations accordingly. He really took care of me. I kid you not, he ran numbers for 7 (yes - seven) different options, so I could really see what I needed. He has an impressive knowledge base of cars, their parts, their value, and he can run you through every single cost on that sheet of paper and explain what it is, where it comes from and why you should pay for it. When I left with my new car, I almost felt like I was saying bye to a family member.
Seriously - ask for Michael Elian. He will actually greet YOU - not your wallet.
Picked up my brand new 2018 Nissan Rogue today and couldn't be happier! Thank you so much to Micheal Elian who made sure he took care of every detail from the moment I told him I was in the market for a new vehicle. His professionalism, his courtesy and his attention was really refreshing. I can assure you that Michael dispels the stereotype of the "car salesman"! Proud of his job and of the knowledge of both his product and his ability to deal with the customer! Great job Mike! Thank you for everything and a special thank you to the staff at Spinelli who all combined to make this a truly pleasant experience. Take a bow people! You've earned it!
Was in Montreal on vacation from Calgary when one of my springs cracked, turns out it was a recall for my versa. Jessica, the service supervisor was very helpful and got my car in right away. I had it back the very next day. I did however have to rent a car for a day and was somewhat disappointed that I had to pay for it, given that the service was a recall and not something I had damaged. But nevertheless I was very happy with my interaction with the team over at Spinelli.
The service I received from Lise Doyon and from Caroline Depetrillo was second to none.
Very professional and extremely courteous.
They only added to the pleasure of picking up a new car.
If all car dealers employed people like them it would make for a much more enjoyable experience when shopping for a car.
Thank you Caroline for everything you did for me today.
Thank you Lise for everything you did for me today.
Truly amazing people!
I came to Spinelli Nissan looking to simply test drive a Nissan Rogue and to compare it with some other crossovers I was looking at.
I spoke with Elie A. in new cars and he gave me an excellent bumper-to-bumper run down of the vehicle, answered all my questions about the different trim packages, what they include, and took me on a test drive.
I still had some more test driving to do, but I was already impressed with the Rogue, especially considering it was number 3 on my list when I walked in.
I left, test drove some others, but ended up coming back to Spinelli for a great purchasing experience.
From Elie and Jason, my salesman and senior sales rep respectively, to Cynthia in financing and Caroline at delivery, everyone at Spinelli was professional, courteous, and great to work with. I never once felt pressured or rushed and all of my (many) questions were answered.
If you're planning to visit Spinelli Nissan, I highly recommend setting up an appointment with Elie to be sure you get the full scoop on the vehicle you want from an educated salesperson - you'll appreciate it in the long run!
Just signed for a new Sentra SV on Monday, picking it up on Friday. The service from Jean-Philippe and Walter was excellent, and the financing department was very well informed and courteous. Highly recommended.
Hope I get to cut JP's tie when he comes back from vacation, because I'm his first sale. ;)
UPDATE ***
Happy with the sales team, but not happy with the car at all. I've had it for a little bit over 2 weeks now, and twice I had to bring the car in for a grinding noise problem on the front passenger wheel, and still not fixed. 1st time, they adjusted the brake shield. 2nd time, they changed the wheel bearing. Now they want to test drive another identical vehicle to see if they hear the noise (already did that before... now again?) to know if it's normal or not. Now waiting for a call back to know when I have to bring the car, again.
I bought a leaf and I got great service. I also appreciate the fact that they keep the ev chargers available for clients.