We had looked at so many cars online I ended up at the wrong dealership. Jeannot was very gracious and used his computer to search for the vehicle we were looking for. He then called the competing dealership to setup an appointment for us. This man has a heart of gold and we would happily do business with him in the near future. Thank you again Jeannot!
I bought my electric car last week and I am loving it. A wonderful service from the salesperson Michel and his manager. Very satisfied with the purchase and the way how they negotiated. Even the coffee was great! For sure I will be back when I need to buy a new car!
Exceptional customer experience at Domani Nissan! Jeannot was courteous, listening to my needs and not self-gain-oriented. Very professional, knowledgeable and resourceful! I recommend his services 100%. Huge thank you/Merci!
What a great experience. I had gone to 3 other Nissan dealerships in the Ottawa-Gatineau area and Dormani was by far the best! I was treated with respect from beginning to end. Service was friendly and professional. Marc-André, Patrick and Audrey were amazing. I felt so well taken care of and I love my car! A++++ service!
Bought my first car here, was an amazing and easy experience. No pressure which is something I hadn’t found at many car dealerships and everyone was very friendly.
Sad that no stars is not available.
Trash service. After two times meeting after 600$ spent their apprentice cannot find issues. Now being request to come back for another 200$ for an observation and a trouble shoot.
This garage as no professionals and can't get specialist for your Nissan. You will get played and they are the top of the list for you to come back.
Dormani garage service that can't fix their own Nissan.
Think twice before servicing and purchasing.
My experience wasn’t great. The car itself is great but every aspect of the transaction was messed up by the gentleman that arranged the financing. I insisted on having maintenance included and was assured it was, but I’ve been made to pay for routine maintenance since. He insisted I buy the car at “Ontario pricing” and this caused me to have to register/plate/insure my car in two provinces in the same week not to mention pay for an inspection of a brand new car off the lot (as seen in photo) just to drive it. He basically said whatever I needed to hear to sign the paperwork. Then, the transaction to pay my deposit was messed up on their end (she fiddled and swiped my card a dozen times), I received an email threatening to take me to court 18 months later! No explanation that an error occurred on their end. Demanding money by Monday. I assumed it was fraudulent until an actual phone call came in from nice lady explaining the error and how it happened. The sale was in February of 2023, they contacted me last week! A year and a half later. I gave feedback to Nissan after the sale but I was never contacted. For these reasons, the purchase has been a source of stress.
Very good staff!! Read some reviews, let me just say a lot of those clients think getting away with saying untrue facts. This garage has employees of different cultural backgrounds and are far from being racist. When you walk in disrespecting an employee and being agressive, they will politely ask you to leave. Which was done not too long ago . Claiming people being racist is very low ball when that is not the truth! Each story always has 2 sides!
Very proud driver of an Armada 2023 and got EXCEPTIONAL service. The staff are amazing hard workers, and love what they do. Are passionate and give very good quality service!
The staff at Nissan was friendly and helpful. The salesperson I worked with was knowledgeable about the various car models available and patiently answered all my questions. They weren't pushy, which I appreciated, and allowed me ample time to explore the options.
Amazing customer service!! All employees were polite understanding, and patient. I have been to multiple other businesses yet this stood out the most for me. Good prices!
Dormani Nissan exceeded my expectations in every way! From the moment I stepped onto the lot, their team was friendly, knowledgeable, and attentive. They helped me find the perfect car that suited my needs and budget. The buying process was smooth and hassle-free, and their customer service continued to shine even after the purchase. I highly recommend Dormani Nissan for anyone in the market for a new car - top-notch dealership!
Really great service, i would take my car there every service appointment and reception is very respectful and sweet and super helpful
I had a respectful and helpful experience with them. Whatever I needed they fulfilled. Thank you and I will be coming back.
Honestly very professional. Great dealership. Going here again.
Amazing service, everything is clean and organized. The staff are very polite! They helped me find the perfect car that i needed😊
Amazing and cooperative team at Nissan! Made the process very easy and the staff were all extremely helpful!
Great service and amazing staff. Very clean and well maintained dealership. Love my Nissan Rogue!!
I get my car (Nissan Versa) fixed here they do a good job
Great service!! The team was professional and provided me all the information I was looking for regarding the car I wanted to buy. I will definitely go back and recommend.
Very bad customer service 😑
I called several times ,, left messages ,,,,,, they never call you back ,,,, it says open at 8 am I got there at 8:30 am still closed
I haven't had 1 satisfying experience at the service department since I moved here.
Not only does it take 4 hours to do an oil change and half a day to change the tires, but last appointment was the worse. I was supposed to have the inside of my car shampooed.. I get there and they tell me (with somewhat if an attitude) that they can't shampoo the car because the one who does it is hurt himself a week and a half ago... Ooookkk. You didn't feel like calling me to let me know that on one your daily reminders that you annoyingly send me by email? No rescheduling dates were offered..
Then the shuttle service... I asked to be picked up for 3... He shows up at 3:50 and tells me to breathe when he sees my obvious discontentment. I wasn't asked to be picked up at 3 to be a princess... I was asking because I have to go pick up my son at daycare...
Then the last issue is that they took my car for a ride, changed all my settings, (seat height, radio station, seat adjustments,and auto lights settings) and left it like that. Probably for inspection purpouses but at least try to put them back!? My old Nissan dealership was the best at treated it's customers with care. Dormani??? No thank you...
I just bought a beautiful 2021 Nissan Rogue and I love it!! The team at Dormani Nissan is amazing! From the moment I walked in I felt at home and was treated like I was a VIP customer by my salesman to the F&I administration to the Orientation Specialist and even the other staff. The experience was completely fun!! The ambiance there is like family and I will never forget this purchase as it has been the most pleasant buy of my life. Thank you Daniel, Martin and Max for taking such great care of me.
The service was very good and the employees over there are amazing
Caution to consumers.....
We Just had transmission replaced in 2016 Rogue, work was done by our mechanic who is quite reputable. Our bill confirms that the transfer case oil was also changed. We had to bring vehicle into Nissan to have it computer flash/updated.
We just received a call from thier service dept advising that the transfercase oil needed to be changed as it is black and has water in it. I called bull$it and advised that it literally has less than 50km on fresh oil. The lady told me that often the old oil is put back in, that that is what they do, but she would talk to the tech and would call me back. I called our garage and he laughed at the attempt. She called me back saying the tech gave wrong information based on another vehicle.
This is a classical and disturbing scam. Make sure you inform yourselves before falling for this tactic. Lost my business for life
Excellent service by the Dormani employees (Reda, Tanya and Chelsey) . Would highly recommend to check out the dealership.
This Nissan dealership is the only place I get my Sentra repaired. I know their technicians will quickly and correctly see the problem and repair it.
Hi , just want to thanks to the service department staff for their professionalism and efficient work they did on my Murano, 2019 , always friendly and supporting in everything regarding about my vehicle!
Thank you all for excellent team!
Glenn Mathurin gave us an excellent service and great offers for our 2021 Rogue S, I would definitely deal with him again, and I recommend him to all my friends! Thank you so much Glenn your are the best 😍
Courteous service staff, well priced, attentive customer service and well practiced safety protocols.
Worst experience ever. Signed a deal which they then revoked as they made a mistake. You mean to tell me that the salesman, director, and finance couldn't catch that mistake. Never again! Avoid at all costs.
Slow service but they have a good coffee machine