Terrible used car service. Will take any car in to make money, even with engine fault . Now I am facing 25K repair bill.
My recent experience with Maple Nissan was a very comfortable and pleasant one. They went to great lengths to make me feel right at home and very diligently took me through all the aspects of purchasing an EV and enabled me to make the dicision to move in this direction with confidence and assuredness. I have had the car for several days now and am thrilled with how it all worked out. EV is the way to go!
Whenever I have had to receive service at your dealership I have been treated as though I was Donald Trump. Your service people are excellent, very knowledgeable and can spot the problem immediately. They are well trained and very friendly. You have the best service departement in the industry.
David Climans
Eddie is very nice while getting me quote. for Rogue
Had a great experience with Nissan maple. Hamed was super helpful and helped me get a great deal on my Nissan kicks. Everyone was very professional. Would highly recommend them.
The ads for full msrp is bull. They lie to get people through the door. Save your cash and go somewhere else. I brought my 2019 Nissan Rogue and the told me I needed 8,000 down. Mine you my score was great. Worst place and the staff are in need of customer service lessons. We went to Sutherlin Nissan and put 1,000 down and walked out with a brand new car.
We bought our Nissan Rogue from Maple Nissan. We are very pleased the service from Hamed. He made it easy, stress free and helped us to find the perfect vehicle. We greatly appreciate all of Hamed's efforts to make an excellent experience with Nissan. I would definitely recommend Maple Nissan to family and friends.
End to end great service, from a test drive to driving home a new Nissan Sentra, Mario and his team made it a great experience. 5 stars for their knowledge and customer service.
Copy a new key for our company's Nissan NV2500 Truck. Really like the service. Service Advisor Sylwia very friendly and warm. like the service.
The Service team were amazing had my car serviced and couldn't be happier, would definitely recommend. They definitely have my business. The service manager chris Near was super friendly and polite to deal with, he was very knowledgeable about my car.
Many thanks for your excellent service in selling us a new car and buying our trade-ins long-distance online. It was a truly enjoyable experience working with you and your team, and we recommend your dealership wholeheartedly!
I bought a car here back in September of 2018.
They have taken such great care of my vehicle since then!
Not only did I get a great deal but I know that I have made a long-term relationship!
Most employees are not wearing a mask during this pandemic, even though the sign on the outside says masks mandatory. I did not feel safe while I was there.
Our experience was very good and we are very happy. The staff are so kind and understanding. Bilal Younes is an amazing Sales Consultant and we definitely recommend him! -Cipriano Family :)
Charged diagnostic fee, and quoated me 10 times more to replace a the back door assembly instead of just recalibrating it.
When I asked about it they told me that they know the car best.
Anothe car mechanic just recalibrated it for 200 cad and it works fine
I purchased a 2018 Nissan Sentra SV from Alex. He was very pleasant to deal with and knowledgeable on everything about the car. Very happy with my purchase. Would recommend him as a sales person and the dealership itself!
Had a great experience with Alex helping me when I bought my car
My girlfriend and I just bought a 2020 Nissan Rogue with Alex at Nissan in Vaughn. Alex was an absolute pleasure to deal with!!! I reccomend him to anyone buying a car. He was very polite and professional...and left bo details out! Great experience Alex was 100 percent amazing!!
Couldn't book me in for an oil change without me going out to my car and finding its vin number... I live on the 19th floor of a condo so no thaaanks, maybe learn to record the vins yourself instead of turning away customers
I got my car though Alex, he knew was knowledgeable and helpful. There was no pressure into me getting a car while dealing with him. Very professional and ended up leaving with a nice Nissan Kicks SR 2020. I love the car and the duo trim and the safety features. He and the team where all friendly and great to talk with in getting a car.
My family recently purchased a previously owned Nissan Rogue from Maple Nissan. The entire experience was pleasant, professional customer service oriented and fair. I first connected to Mario La Regina the Sales Manager who responded immediately to help coordinate a viewing and then also had the pleasure of working with Demitry Rybakov a Sales Consultant who accompanied me on the test drive, features and answered all Q's. Both of these gentlemen were involved in the process from beginning to end and were present for when we picked up the vehicle. They walked my mom through everything as well and were so helpful & patient. We also met Rahul who explained other warranty options and there were other team members (service I believe) like Chris who helped navigate where to bring the trade in etc. All in all we felt like people cared and we were being looked after. I would highly recommend coming here for a new or pre-owned vehicle!
Don’t come here to buy any cars. They are all liars. They try to sell the car by offer you guys the nissan ‘s lower rate then after you sign this contract, they told you that you are not qualify for this rate and give you higher rate; if you don’t take the new rate, they will not refund your deposit. Don’t beleive on these guys, they just try to take money from you. They did not explain any details to you, any issues may happen if your offer rate cannot be accepted. Don’t come here
Poorv cx service. Called ahead to schedule a test drive, car was not ready and stuck in the lot, constant miscommunication throughout staff, rude and pushy sales.
Worst part is there was an obvious repair done on the car previously (runny paint, overspray) and not only was it undisclosed, the sales rep denied it by saying it has a clean carfax and it's been inspected by their mechanics.
Our son bought a 2014 Versa Note here...a few Months later and the transmission is acting up. They don't care...the repair is 4-5k. If you choose to buy here do so with knowledge.
We have in the past bought used cars from other big name car dealers like Honda and Kia deeming them a safer choice, and had no issues. Not with Nissan Maple. Please save yourself the expense..
These guys are criminals in town. Avoid them by all means. I got a nissan rogue 2014 from them and they had a Tire + RIM protection added to my bill without informing me(additional 700$ bill). Immediately, i told them I don't need it and asked it to be removed which they never did. Also, an extended warranty I don't need was pressured to be added by the sales guy (Mehran). After reviewing if it was worth having warranty, came back to him to have it cancelled. For months now I am stuck, they won't want to listen any more since the deal is signed. They are not customer friendly, all they are after is how to meek you dry.
Very disappointed about my car buying experience and the customer service at this dealership; after two days of negotiations for buying a Leaf, the Sales Manager Mario La Regina told me that actually the car I was looking to buy was in fact already sold to someone else! Will never return to this dealership and will never recommend it to anyone else!
Very very poor customer service. Service manager Brenda is not willing to co -operate . The over charged for diagnostic to check an oil leak and it is & oil filter.. No pick up shuttle & drop off only. Need to fight to get a shuttle for pick up. Dan service advisor never told me that they will drop off only. what a big lies!!! They want only your money. what kind OF POOR CUSTOMER SERVICE. CUSTOMER'S AWARE!!!!! I WILL GIVE 0 STAR IF THERE IS.
Well, I have my 2017 Nissan in for warranty work, and was told I would have to wait 2 weeks for a part to come in, and that I will not be able to drive the vehicle for the leak is bad. To my surprise, the dealer told me they had no loaner vehicle, no rental. When I contacted Nissan Canada, I was told it was in the hands of the dealership. Wow, I thought if a vehicle can not be driven and is in for warranty work that a loaner is given until the problem is taken care of. I have always had Chrysler, Gm and Ford vehicles and when and if they were in for warranty work and the vehicle could not be driven, a loaner was provided. Would have to wonder whether I would ever get another Nissan!!
We purchased our Nissan NV200 there,thanks to James Samuel for walking us threw the process
Great service
Highly recommend James very friendly and professional answered all of our questions
Very happy with our purchase
Easily the best dealership I've ever been to. I inquired online and a guy named Dan followed up with me and when I went in he actually went above and beyond. I'm really happy with the rogue I got. I worked in sales for many years and ussually these guys at the dealership are sharks but this place just has good vibes and I guess sales people don't have to be sharks if there giving you such good deals. They went lower in my payments than 2 other Nissan's. I travalled over an hour and would do it again. Thanks dan
Recently bought a used Nissan Rogue SV 2018 from this dealership and did not have a positive experience. I regret coming here and don’t recommend it. I trusted the salesperson and dealership and was under the impression that what they said to me they would uphold. The salesperson told me the vehicle had all the features except the leather seats. However this wasn’t true. There were also some scratches on the vehicle and the salesperson told me they would take care of the scratches at the time of pick up and that the vehicle would be detailed. However, nothing was done. I raised this concern at the time and was handed off to someone else. They assured me this wasn’t an issue and they’d call me to bring the vehicle back within a couple of days. Again I trusted them but no one called me and I ended up calling and left multiple messages. After a week, I approached another person and finally he booked my appointment for one week later. I left my vehicle overnight for rust proofing and for fixing the scratches but the scratches weren’t fixed properly and no paperwork was provided whether any rust proofing was done on my vehicle. I was also trapped into buying the extended warranty and it would cover bumper to bumper for 6 years or up to 160,000 km but later, on the paperwork it didn’t show all the details. Overall, not happy at all with my purchase.
Easily the best dealership I've ever been to. I inquired online and a white guy named Dan followed up with me and when I went in he actually went above and beyond. I'm really happy with the rogue I got. I worked in sales for many years and ussually these guys at the dealership are sharks but this place just has good vibes and I guess sales people don't have to be sharks if there giving you such good deals. They went lower in my payments than 2 other Nissan's. I travalled over an hour and would do it again. Thanks Dan
Bill, Zaid and the team at Maple Nissan were indredibly pleasant and knowledgeable. It was a fantastic experience and we are very happy with our purchase.
Just brought a used car from them
end up cost 25K to rebuild the whole engine.
Their used car guys have zero mechanical knowledge.
Will sue them few month later.
Great fast service. Very friendly and helpful people!
I purshased a used 2015 Rogue from Maple Nissan a few weeks ago and am very happy with the vehicle and the overall experience. Eddie Li located the perfect vehicle for our family needs and at a very fair price. I really did my research and shopped around prior to making my purchase at Maple Nissan. They were the best option. Eddie is fantastic and Rahul was super friendly and informative about the sale closure. I will definately return for our next used car purchase - my son's first car. Thanks again Eddie and Rahul.
Services are great and they charge at reasonable price. But when planning to buy a car, don’t go to this Nissan. Sales guys doesn’t care what your business is. They called me and made an appointment to offer a trade in for my Nissan Rogue just in time for their sales event and when I went in, this guy from sales said that he’s the one who called regarding the sales event and didn’t even know my name. I told him that this is my term and budget i could go higher if needed but he keeps changing the terms and the worst part, he offered me the car that i want in a regular price (not the sale price). I wasted my time and will not going to buy a car again on this Nissan.
Great experience! Salesman Dmitry is very friendly and really professional person. I will definitely recommend this dealership to my friends. Thanks!!!
I dealt with Darren, the parts manager at Maple Nissan and I wanted to share my experience with his great customer service and friendly attitude, he is very knowledgeable and helpful! Thanks to the service department as well for taking my vehicle in for inspection, within short notice.
I had an appointment today to have a diagnostic test. The manager told me that it can take from 1 to 1.5 hours to do the test. I waited for about 2 hours, and I went to ask the manager about my car; He told me they did a road test, and they did not find anything, but they still did not check my vehicle. They were planning to do another road test shortly. I ask the manager how come in almost 2 hours; they did not even check my car. The manager did not even apologize, but instead, he started arguing back to me saying.. "I told you it will take 1.5 hours". I ask him to give my car back and cancel the diagnostic test.
In Conclusion, this manager is a "Jerk." The only thing he did well is that I did not get charged (of course they did not do almost anything). I suggest staying away from this place for car service!!
Jamie is always a pleasure to deal with! I always service my car at Maple Nissan. Their staff are friendly and knowledgeable and they never push you to do anything that isn't necessary!
Hands down the best Nissan service department in the city. Knowledgeable service staff and incredible technicians. They take the time with you to go through your repairs or maintenance, they help to prioritize if not all is feasible at the time and they always have accommodated my service appointment requests! – Thank you! The sales department has also been great with me the couple of times I had to walk to the front of the show room to consider picking out a new car. I never felt pressured and they were always understanding of my decision to keep my Sentra a little longer! Thank you all at the Maple Nissan Store, keep up the awesomeness !
Very good attention about spare parts from Nathan. Immediate resolution and competent customer service related to Maintenance and Services
Scam Artists. I went in to get a fuel door replaced, and they told me I needed a $640 rear break job. They were 'concerned for my safety and didn't want me to leave'. I managed to talk my way out the door, and immediately went to Canadian Tire where they told me my breaks were fine. No service or parts needed.
Pricey. Purchase process will take you 5 or more hours (if you take their financing) or even more if you are fooled to taking the extended coverage plans (big mistake!). You'd better carefully inspect for scratches. They will make it a nightmare to repair and you will need to somehow prove you haven't caused it. Check your car for straightness. Doors should align, including hood and rear doors.
Service....you will need to prove your issues. Especially if covered by warranty. Just like the old days. Your time is worth nothing. Take that into consideration before making an appointment. Don't limit yourself with other activities.
When taking the car, make sure to test the car for whatever you brought it in for.
You might want to put in papers on the rugs. They will wash your car externally (not drying it) and enter the car with dirty soals without hesitation.
Nissan Canada will do nothing to help you either, they'll just send you back to be further discarded.
Save your soals, get another make from another dealership, maybe just maybe you'll have a better experience.
Eddie, the leasing specialist there was very helpful in providing professional suggestions. you can tell that customer care and satisfactory was truly treated as top priorities in their service. Also prices is competitive.
Purchased a used car a day before. Taking a closer look at the engine, we found paper and cigarette buds under the engine cover. I don't know who's responsible for this and I just notified the dealer about this. But the cleaning crew should have found out about this. The salesman, Terry, was a great guy, but this is unacceptable from their cleaning crew. Thank goodness this did not start an engine fire.
Make sure you take a close look at the car if you buy a car from here.
This is a nice place to service a car. I left my car there all day for an oil change and they even washed my car for free. They have a friendly service department, a friendly shuttle driver, free Keurig coffee, and free WiFi.
We had an amazing experience with Maple Nissan. Our representative, Marc Lotto helped us through the potentially challenging process of buying our first electric car, the Nissan Leaf. Everyone at the dealership was courteous, cheerful, and very helpful. If you're considering buying a Nissan Leaf or any of the other Nissan products, you won't regret working with these fine folks.
Pretty good Nissan dealer. Love the fact that they have a level 2 charger available 24 hours a day so I can charge me car. Thanks maple nissan
Mike was very helpful, was hand on from the start till he delivers the car. Many thanks mike.
If you are looking for a salesman that will go that extra mile for you than just ask for Mike Chada.He took great care of me and made sure I was happy with my new purchase.He's also got a great sense of humour.Thanks for everything.Great experience!.......
Mark Toste
Thank you so much Mike Chaddha!!! We are very happy that you helped us choose and buy a car.
The best service!
Artem & Lena Tkachenko
I just want to say we dealt with Salesman Mike Chada and he was amazing in helping my wife and I purchase our Nissan Rogue...we love the car and Mike was very helpful with all our questions and needs. I would definitely recommend Mike if your ever at Maple Nissan. Thanks again Mike and your sense of humor is amazing....great job!!
Frank and Rosanna Caira
Woodbridge