Good job.
Once again, despite being promised the vehicle would be ready in 1 hour 10 minutes for an oil change and mounting winter tires, the vehicle was not ready for over two hours. The staff were friendly and courteous but service regularly takes significantly longer than promised, even allowing for COVID-19 processes.
** Update. Trans Canada Nissan responded to the 3-star version of this review quickly and convinced me that they would take measures to avoid a repeat of this issue.
I love going to TranCanada Nissan... I used to go to Economy Wheels, but no longer.... they make me wait far too long and the added bonus I get from TCN is they wash my truck... absolutely LOVE that feature. Then of course there is Jason Robinson, the service Manager... what an amazing guy...
I know he is super busy with a million customers all at the same time, however, when you are speaking to him and discussing your issue, he gives you 110% attention... it’s like you are the only one he is dealing with that day.
Thanks guys....😋
Ever since we started driving Nissan SUVs, the service department has never let us down. They go out of their way to make appointments that are convenient for us. They are ready to shuttle us in Peterborough. They keep in touch with us throughout the servicing process. Once it is completed, we get called and settling our account is quick.
It is a pleasure to work with friendly professionals that look after our needs. Thank you Trans Canada Nissan staff for doing all those important things that make us feel safe during these unsettling times.
Brought my caravan in for an oil change. (I don’t drive a Nissan, yet 😉) The service advisors were awesome and my van got WASHED!!! They actually wash your vehicle with every service!!
I have had incredible experiences with Nissan as a whole. I've experienced dealerships whose main goal is to find something wrong with your car and then charge you maximum $$$ to fix it. TC Nissan has always been honest and kept their repair costs minimized to ensure fairness and customer satisfaction. On top of that, you aren't getting after market parts. My last experience cost me only 2/3 of the quoted cost because they found ways to eliminate cost from my final bill. I keep going back to Nissan as the cost of vehicles is generally lower than other brands in the same class and they've always been very reliable. TC deals with their customers fairly and like you wish to be dealt with. You have to impress to get my loyalty an I'm a very loyal customer and that says a lot especially after so many years.
Excellent service, Very happy with the purchase of our vehicle. Highly recommend Trans Canada Nissan our sales rep Joyce did an excellent job answering our questions.
Thankyou Trans Canada Nissan.
Wonderful dealership! Bought my first work vehicle here and the staff were so nice and accommodating! Thank you to the staff at Trans Canada Nissan!
This dealership has a fantastic service department staffed with knowledgable, skilled, and trusted staff (particularly Jason). I wouldn't take my car anywhere else. The sales staff are, by far, the best and most honest that I have ever deal with (Troy is fantastic). This Nissan dealership is a gem.
Mark helped me find the perfect car for me, he is very knowledgable! The staff at Trans Canada Nissan are amazing and this has been one of the best experiences for buying a new car. Thank to everyone at Trans Canada Nissan!
Great value...
Friendly and knowledgeable staff. They took the time to explain everything and answer all my questions. My concerns of a potentially large bill for side door issues were alleviated with a little elbow grease. I liked receiving a text shortly after dropping off my van to keep communication seamless during service, and my van looks great since they washed it as well.
Thanks guys,
Dana
The detail staff are nothing short of miracle workers... they should all be making top dollar they deserve it.. especially that new guy.. he's so handsome
I will start by saying I love my new Nissan Murano.
Although it was purchased used, I was treated with the highest respect when going through the process with Joyce and truly enjoyed the experience.
The Service Dept was able to attend to my concerns with a few minor things very quickly and accommodated me with timing and shuttle service with a fantastic and friendly driver.
Thank you all for keeping me smiling and driving safely!!
Great service dept here, my wife is very pleased with this dealership
We have always had a good experience with the service department here. They are very fair, polite and knowledgeable. They can be slow at times but the waiting room has water, tea etc so it's not bad.
TransCanada Nissan is the best. I got my car serviced (i needed full brake replacement-absolutely essential services) on Monday April 13. I felt safe and taken care of, even in this extraordinary time. I appreciate the extra measures they are taking to keep their clients safe and their staff safe. Keep up the great work, TransCanada Nissan.
Jason and the service team are top notch! They allowed us an emergency repair on our car earlier this week. Thanks so much... Best wishes and stay healthy.
Our experience purchasing a
newer car was outstanding!!!
Very informative, professional,
mannerly, and knowledgeable.
We would be willing to recommend Adam Novis anytime. Totally awesome experience!!
Pat & Marie Allen
Best experience I have had at a dealership. Very knowledgeable, funny and kind! I know I will deal with Mark, Joe and your dealership from now on!! Excellent service!
Amazing customer service at the Service Centre. Thane, was fantastic, kind, helpful and just an amazing person. Everything was taken care of for me quickly and efficiently. What a great team at Nissan!
Thank you for great service.
I chose Mark because he sold me the Versa Note in 2015, He was very obliging and knowledgeable, not pushy, and made the experience of purchasing a new vehicle enjoyable. For those reasons that is why I deliberately chose him again to help me decide which vehicle to buy. This will be my last vehicle as I will be retiring in the near future, and, I wanted a car that I know will last and one I will enjoy driving. It is no surprise Mark is the leading salesman at Nissan, because of his knowledge and his ability to deal with the public as if he was a long time friend. I have told many of my friends how great he is as a salesman, and, throwing in a bouquet of flowers to boot added to my respect for him.
I just bought my first new vehicle. I could not have had a better experience at this dealership!
The sales person, Troy Kelly was extremely informative and friendly and made the process delightful. I would highly recommend asking for him.
Jenn from financing was amazing, she made sure I could finance the car the way I wanted to.
I will be returning in the future for sure.
10/10 experience and 10/10 people at this dealership! I couldn’t be happier with my experience or my new car and love it so much!
Jason Robinson is amazing to deal with. Every time we need our vehicle serviced he is helpful, friendly and efficient. We not only bring our Nissan Pathfinder for service but now our Pontiac as well. Thank you Jason and the staff at Trans Canada Nissan! I would recommend them for all of your service needs.
The staff was very friendly and helpful. The quality of the product sold to us was remarkable and the price more than competitive. We are very pleased with our experience dealing with Trans Canada Nissan.
William Cole
I’m a 20 year old student and I just bought my first new vehicle. I could not have had a better experience at this dealership! Every person I met went above and beyond to make sure I left happy.
The sales person, Troy, was extremely informative and friendly and made the process delightful. We were also helped by another sales person, Dave, who was just as great. I would highly recommend asking for either of them.
Jenn from financing was amazing, she made sure I could finance the car the way I wanted to. Jason also was very helpful.
I will be returning in the future for sure.
10/10 experience and 10/10 people at this dealership! I couldn’t be happier with my experience or my new car!
By far some of the worst customer service I've ever received. The issues started when I was buying my car about a year and a half ago but didn't deal with it at the time.
I went in to buy my second Sentra, my sales guy was very friendly and helpful but it was clear he didn't have much control over what was going on after I signed the papers. I put a deposit on a car that was not on the lot but was promised to be there within 2 weeks. I signed the papers and gave the deposit and then from there received 0 updates as to where the car was. After a few weeks I finally called to check in and no one knew anything that was going on. They would say "the car will be here any day now, we will call as soon as it arrives". This continued for weeks. Every time I called it was impossible to get ahold of anyone. When I wasn't receiving any information I asked to speak to managers, owners, anyone who would have answers. Again, they knew nothing and didn't even pretend to care. Talked to me as if what was going on wasn't a big deal. Eventually I said, I don't want the car, give me my deposit back. That wasn't an option. They told me they aren't sure where the car is but that there was another one coming from out east in a different colour. I settled and said fine I'd take it. Still, no car and no news. After almost 2 months of fighting with them, I received a car (not the one I asked for) and they "apologized for the inconvenience with a year of oil changes". Hardly acceptable for the ignorant manager and owners I had to deal with along the way.
The service department is extremely friendly and helpful but the last 3 times I've been in they have been at least 2 hours behind. I could probably handle that because they are so easy to get along with but the business in general is so awful I will never return here or recommend it to anyone.
This was my first full service appointment with Trans Canada Nissan and I wasn't disappointed. I got there early and Kim came out from the back because there was a lineup to help get me processed and on my way. My shuttle driver was there and promptly got me to work and was there for me when I got off as well. My car was ready for me when i arrived and was on my way very quickly. Great experience. Thanks Trans canada Nissan.
Ask for Dave!!
Just leased a 2019 Frontier from Trans Canada, we worked with Dave McGowan in sales. He and the rest of the team were amazing and we never felt pressured. This is a super laid back environment and the staff will work their hardest to answer any questions you may have. The transition between sales, finance, and the garage was seamless. Thanks again for everything. Definitely a customer for life.
Went into the dealership yesterday with the full intention of purchasing a new car. My entire family has owned Nissan cars and I was excited to get my second one.
Dave McGowan made sure that I will never buy from this dealership or the brand again.
Mark was supposed to be the person I was seeing about the car and Dave jumped in. Fine, I understood that Mark was busy and I didn’t mind having Dave answer a couple of questions. Which is where the problem started. I made it very clear, that I was purchasing the car, not my male partner. That I needed certain features, which were ignored. Then Dave continued to talk over me on the test drive only talking to my partner, dismissing every single concern or question I had.
So after the uncomfortable test drive and clear sexism, I still decided that I was going to buy the car, because I did like it and I didn’t really care who sold it to me.
Here’s where it got worse. I explained that the car again was going in my name, that I made the money in the relationship BUT HE CONTINUED TO TALK TO MY MALE PARTNER!
He brought up leasing which I told him I didn’t want to do, because I like owning my cars... and he proceeds to explain the entire leasing process like I don’t know what I want. I tell him no, I’m interested in only financing and he AGAIN explains leasing because I’m likely to change my mind about a car in a few years to the next “prettiest” one. Are you kidding me!? I’ve done my research and new all the safety features and specs of the car BETTER than Dave who continued had to double check because he was unsure.
Anyways, again I say no to leasing that I want to get the process started for financing AND AGAIN he brings up leasing!
I looked at my partner and we left.
I am so disgusted about how I was treated. I was clear with what I wanted right from the beginning. Had all the documents and paperwork ready to buy. But after being infantilized and being ignored throughout most of the sales experience I will never let anyone I know buy from here. Just awful!
What a great help Jason was to my sister and I!!We were in Kelsey's parking lot and her car would not start. Jason came over and and then got battery booster pack to get her car going. A pleasant helpful guy!!!
Always willing to help you. Will diagnose the problem and let you know before any work is done to your vehicle. Jason Robinson is great, and Don Hand is a great guy to talk to if you want a vehicle. Thank You for all your support. I love my Sentra.
Fantastic service. Always honest about what work needs to be done and what can wait. Well taken care of anytime I need service.
I was very pleased dealing with the Service Department staff at Trans Canada Nissan. Specifically, Jason was the person I had dealt with. Jason explanations regarding my air conditioning system to me were clear and understandable as I am not really mechanically orientated. I have dealt with Jason on many occasions during the last five years, and he continues to keep me well informed, and he is very easy to talk to. He has always explained mechanical matters to me is a simple way that I can understand. Jason is an easy to get along person yet has always been very professional and is highly customer satisfaction minded. I certainly see Jason as a great asset to your Nissan facility.
Thank you to all that have worked on both my 2015 Armada and my 2018 Rogue vehicles.
We drive a brand new Nissan sentra sv, and the service at this dealership is top of the line. Very friendly and helpful, the boss came out to talk to the employee that was helping us, and didn't want to interrupt him, we came first. They took the time to answer all of our questions, and made sure we had a complete understanding of our issues before we left. Very impressed guys, will never go anywhere else. I've always driven Chevy or GM vehicles, this is my first Nissan, and you've got me now.
Trans Canada was fabulous to deal with during the buying process and they have continued that excellence after purchasing my 2018 Rogue Midnight Edition that I love! Service is welcoming, friendly, and any maintenance is promptly completed as promised. I could not ask for a better experience. Many thanks to Jeff, Troy, Dean and the rest of the Trans Canada staff for a job well done.
I can't say enough about the staff at Nissan, they have always been there for me!
Any questions answered clearly, with a smile.
I have been a customer since 2013 and would not even think of changing dealerships.
Receptionist is always very pleasant.
Service personnel always greet with a; what can l help you with today young lady!
Jeff, Manager is so delightful to deal with, makes you feel comfortable and he is very compassionate.
Troy, he walked me step by step about my new vehicle, showing me areas that l was not familiar with, which made me comfortable when leaving the dealership parking area.
Jennifer in financing is very proffesional and at the same time makes you feel at ease about the big step in financing.
All in all l rate Nissan Dealership in Peterborough, Ont a five star plus without any doubt!!
Thank you for being there for me.
Helen Falls
The service went well but when they finished with my car whoever parked it put it right against a concrete post and as I went forward I scraped my 4 month old car against it. It has ruined the rear passenger door. I did go in and tell Jason in service and he said take it to Carlaws to get it repaired they should give you a good deal. That was helpful!
Our experience at Trans Canada is consistently exceptional. Everyone we have interacted with is knowledgeable, helpful and friendly. They always do what they can to help us and accommodate our needs.
Staff were amazing. They answered all of my questions very well and helped me figure out my dream car. They also made sure that I was very relaxed and comfortable while getting everything ready.
The work was done, a usual, with friendliness and courtesy, even though this time we needed some work done under warranty. Also although we had received word about a Nissan recall, they didn't have the required part yet, so we couldn't have that attended to. We come from out of town to get our car serviced and find that we can easily schedule an appointment that suits us. This is also something we appreciate.
I've been a customer at Trans Canada Nissan now for over eleven years and I have always found them to be very helpful. Their service people let me know what is happening with my vehicle and they do their best to accommodate my needs. The waiting area is also a spacious and comfortable place, even on busy days, and they do their best to make sure my wait is as short as possible while still doing a quality job.
I would like to commend Jason Robinson for the work he has done in looking after service issues related to my 2010 Nissan Cube. He has gone above and beyond in providing helpful information and ensuring the Nissan looks after my best interests. I am grateful for his exceptional quality service.
My wife Carol and I are enjoying our newer 2014 Pathfinder greatly. It definitely is A PLEASURE to drive and is so comfortable. Thanks to Mark and all the good staff support to make this a wonderful experience.
I received friendly and honest service from Troy the sales representative. However I noticed that the alternator had a very loud tick noise and was informed that since it charges fully it met requirements for safety. You would hope after spending over $11000 on a used vehicle it should be good to go with no worries. you shouldn't have to take it upon yourself to buy a new part not even a week after picking up the car. Just ordered a new alternator online for $400.
Follow up: installed the new alternator for free but still waiting to see if they will reimburse me for the cost of the new alternator I bought for them to install.
I have been going to Trans Canada Nissan for years with my vehicles leased there, and the customer service has always been top-notch. They go out of their way to help you and accomodate you, provide great advice and tips on vehicle maintenance, troubleshoot any questions you have, and are pro-active when it comes to your car. The mechanics provide terrific service as well, and leave friendly notes thanking you for letting them take care of your vehicle. The culture is great there, and everyone greets you warmly and smiles. It all counts, and they bring it. I would highly recommend them.
I appreciate being able to book my appointments online. I get an email back confirming this app't. When I walk in, they're expecting me and the work is done in a timely manner. When I'm in a hurry, Jason has been able to speed things up even more. Extremely satisfied with Trans Canada's service department.
The best service and service manager. All about the customer.
I'm not usually a big fan of dealer service departments, but my experience here was different. Very friendly and accommodating service, even tho I arrived without an appointment and not even driving a Nissan. They helped me extricate my elderly Irish Setter from the hatch back of my Infiniti, right around quitting time on a Friday. They did so with pleasure and at no cost in the end; what's not to like? (The problem was an over heated hatch relay switch)
I was so impressed, I made an appointment the following week for some service issues. Trans Canada staff were prompt, fair and reasonable. They could have easily made the cost of the solution far higher, but did not. If I lived in Peterborough year round, I'd make this my dealer of choice. Even though I ended up getting little more than an oil change and some minor work done here on this occasion, Ian referred me to an Infiniti dealer for what I would have never guessed to be a much larger warrantable repair. I even got a freshly cleaned car back. Thank you and well done!
One of the best customer service experiences I can recall. On my way up from Toronto I realized there was something loose underneath my Maxima. I stopped in an the Service desk. They immediately were able to get my car in and onto the hoist. In less than 15 minutes they had the problem fixed and I was on my way again. What a relief. I was expecting my problem to be costly and take hours to fix. I was pleasantly surprised and then some.
Long story shortened....on our way to the cottage last Thursday, truck fully loaded including a canoe and a cat starts to make a horrid screeching sound just outside of Peterborough. We're from Toronto and had no idea where to go so we headed into town and found Trans Canada Nissan. The truck was test driven, hoisted and diagnosed in about a half and hour. Front brakes (rotors/pads/ and seized calipers) were shot (and I do mean shot...we have the photo's to prove it ) and needed to be replaced.
They put a great mechanic on it right away (sensing our angst ) and we were on our way to the cottage as soon as was humanly possible. Every single person we encountered at this dealership from the owner to the cashier could not have been more pleasant and helpful. Not the start to a vacation we wanted but it could have been a lot worse had we not been helped out by everyone here. Our sincere thanks to Paul, Steve, Chuck, Jason and anyone else who's name I sadly don't remember. You have an amazing team and it shows in the great work you do.
Great place to work. Get your car serviced there and get a free car wash.