Came from Vancouver to get a vehicle. Been here since 8:30am and it's now 1:00 PM and we still haven't got the car. Slow service and no concerns of us getting back to the mainland.
Brylan really screwed us over... told us we were approved, then harrassed us for a week to come on down to pick up our new vehicle so we drove 4 hours to the dealership to pick it up, my wife told him we couldn’t afford the trip down but promised we would leave happy and even refund the gas for trip down, long story short brylan lied like the sleezy pos he is. He comes to us and tells us we are actually not approved and nothing he can do, so he lied to us for a week texting saying hurry your approval only last till tonight! Kept saying you guys are approved come on down and get your new car, once he told us we are not approved, me and my wife called him out for wasting our whole day making the trip down and lying about being approved, we then left as we just knew this dealership only plays dirty, as we got in our car to leave, brylan comes over and literally got in our face in my window and said some pretty nasty stuff, I couldn’t believe he just came up to us after what they just put us threw and got in my face, I got scared as hell and took off in my car, I said to my wife as we drove off, “that was the most unprofessional sales man I’ve ever seen” from lying about being approved to a young mom to getting in our faces after we left the lot, I’ll be phoning the owner of Nanaimo Nissan, & will contact corporate as well, (DONT BUY FROM NANAIMO NISSAN)
Disappointing to take my Nissan in for servicing only to pay a hefty bill for repairs to get in the vehicle after it was repaired to have the "service engine soon" light on with an attitude of "what do you want us to do about it? "
Bought a new Nissan pathfinder.staff were very knowledgeable and did not use any pressure to make the sale.
I like this dealership for the good and friendly service. I know I got the best price with Unhaggle, so I got great price and good service. I have used the dealer before buying this vehicle and I am very satisfied.
My partner just purchased a Nissan from Chris and it was a great experience. They spoke on the phone for a couple weeks regarding criteria that was needed out of this vehicle. Chris was very helpful and kept all of my partners needs in mind. As soon as we got there Chris had a vehicle waiting for us to try. Wes was extremely knowledgeable and gave us a full walk through of the vehicle, as my partner has never owned a Nissan before. The finance gal was also amazing (I very regrettably forget her name :( )
Over all it was a very smooth interaction and comfortable experience. All our needs were met and the vehicle exceeds our expectations.
I would definitely recommend! :)
Mack Comin at Nissan of Nanaimo is awesome. He found me a car at the Duncan Nissan when no other dealerships could. He moved to Nissan of Nanaimo and i followed. He found me another great car, and all the staff there are great. Very friendly and the keep you entertained with their delightful singing ( Morgan :) ). There is not a better group of people to deal with than the staff at Nissan of Nanaimo.
What a great group of people. Mack took care of me from beginning to the very end. I told him my budget and he made sure it happened.
{Never have I ever submitted a poor review.)
I've been going to Nissan for years now, and every time I leave dissatisfied. Even when I've specifically mentioned things to do, they go undone. My last visit topped my disappointment. After describing my issue I was recommended to make an appointment and was told it would cost up to $165. After the appointment, nothing had changed and I was charged $200. My trust with this dealership was already hairy, and now it's obsolete. Moreover, I received a call afterwards asking about my service. I calmly/objectively explained the events, and I was told the manager would be informed. Great, should that actually happen, but the customer service rep was incredibly rude. BarF.
Enjoyable experience, fun staff. Small hick-up with some paperwork but they were on it immediately and got everything settled. We felt like we mattered! Love our new car!
Thank you so much to all the staff that worked to put me in my beautiful new SUV ! They have many great deals and incentives at Nissan in Nanaimo and I appriciatted that they were very helpfull but not at all pushy ! Thank you Nissan !
Here is my experience with Nissan of Nanaimo. I recently moved here from a different province, where I have either owned Nissan or Infiniti made vehicles, and have always taken them to the dealership because I like to know exactly what I am going to get. I decided to take my Titan to Nissan because it had a power steering hose leak which the parts guy came out and verified and told me which to part to buy. The quote I was given was $295.35 which included parts and for 1 1/2 hours of labor. I then made an appointment a week later at 9:15 am. When I went to drop my truck off that morning I was then told that it would take 2 1/2 to 3 hours. When I asked why the time doubled ( because I initially planned on waiting) I did not really get a straight answer. I waited for a bit just to see if and when my truck was going to be taken in. I stayed until 10:15 and it was still waiting outside when I left, so I am not really sure when it actually went in for service why make an appointment. I checked in throughout the day and kept being told that the truck was not ready and again no real reason was given to me that made any sense. At 3:00 pm (6 hours later) my truck was finally ready. I went to go pick it up and asked the mechanic to explain to me exactly what he had done because I was curious to what took 6 hours, as he was explaining it to me he accidently ended up leaning on the radiator hose and breaking it, which they said they would fix without any fight whatsoever I ended up having to leave my vehicle there over night. They ended up renting me a car and I left for the evening. That night my truck got broken into on the dealership lot and was told that all of my personal items were not the responsibility of the dealership and that I would have to go through insurance. I have asked for the camera footage to help with that but it was not given to me. When I spoke to constable she stated that she was also waiting for it but it was unlikely that anything would be able to be determine because of the poor quality of the footage. My truck was supposedly park right in the middle of the lot right under a camera and yet the footage was so terrible, that at the time of me talking to the constable they did not send over. Which means the security camera system doesn't actually work as a deterrent, or my truck was parked somewhere else and not on the lot. Nissan took responsibility for the window, but it was made very clear to me that they were only doing it out of the goodness of their heart, that normally the customer insurance company would have to cover the window. When I went to pick up my truck 3 days later, there was still glass still all over the inside of the vehicle, in my sons car seat and large chunks on the floor, used hand wipes in the cup holder, and the tag for the new window left in the back but I took it home and parked it just happy to have it back. I was parked for a day and I looked underneath and that same leak is still there, so I open up the hood and found that screws were not replaced, other damage underneath the hood and most importantly a bracket used for to hold the hoses dangling and bouncing off of the serpentine belt. After all of that the invoice for the work that I ended up paying was $53.58 higher than the quote that I agreed to pay, I have been refunded half of that because of the increase time of the labor
To sum it up I went in there to have a leak fixed. It is still leaking, I ended up paying more for the "service" than I was quoted, my truck got broken into while it was left on the lot where my belonging where stolen and no video footage was provided, I still am cleaning up the inside of my truck that is full of glass and garbage and its still leaking. Needless to say I will not be going back which is unfortunate because I really want a new Titan so will be heading to Duncan. I wish I would have read the reviews before.
Was invited to come and review my options on an upgrade. Came in and spoke with a salesman named Garet who was very accommodating and not at all pushy. He explained my options very plainly and was very understanding when I decided to wait for something else. These guys know their stuff and are more concerned with customer service than sales.
My daughter and I just recently bought a car from Nissan of Nanaimo. Alen Bubic was excellent to deal with. He was kind and helpful. He allowed us to take the car for a test drive and followed through on any and all questions and concerns that we had regarding the car. Michaela Smith in financing was also very nice to deal with. I would highly recommend this dealership and especially Alen to anyone interested in purchasing a vehicle.
Excellent service throughout sales process. Worked with Khaled and Mack. Thank you so much. Khaled even shared pita pit with me as i was hungry! Extra tomatoes. Thank you again
Ali Megahed is probably the best salesman I have ever met, he showed me all the options available for me and helped me pick a car that best suits me and my needs. Thanks Ali
Excellent experience. Gui was amazing and I would highly recommend him as a salesperson
About a month ago we drove onto the lot looking for a clean second hand car. We saw a Pathfinder that had come in on trade and the assistant manager took down all our info and said he would call the following week and we could work out a quick deal once the shop went over it.
I waited till Wednesday and he did not take my call so a message was left. Over a week and a bit passed and we drove to the lot. When the assistant manager was located he felt he had done nothing wrong and since there was nothing to report owed me no call.
Today we stopped in an spoke with a nice fellow who said the vehicle was going to wholesale.
All we wanted was a phone call and a little customer service. I have always owned Nissan and have to say I have never been treated with such disrespect.
I am never disappointed. The Nissan family, treat you like you are family. When I am waiting for my SUV, and just watching, I see that they are treating your car or truck just as if it was theirs. Taking the best care possible for your car or truck.
We dealt with Wes at Nissan of Nananimo and he was a great help!. He helped us find an affordable car for our family! Great service! I would recommend :)
2020 Nissan Sentra SR
Thanks Wes Macdonald @ Nissan of Nanaimo
Great service
Loved the service I received from the sales team and service. From the kind lady working the front desk to the sales rep Allen and even the service team. Great job Nissan
My friend was entirely ripped off 💀 by the owner of this place Scott. He was rude, condescending and unwilling to be held accountable for the overpriced loan. He gave got them a 44,000 for a vehicle worth no more than 30,000 on a good day. And they lied and said the loan was for 31,000 when the bank called and told them it was actually got 44 000 thats a very large amount of money to steal.
Watch out these dudes live up to the dirty car sales man image to the t.
Most people who bought a car or truck from this place are not smart enough to know they have been ripped off. They work hard to get you qualified fast on loan that purposely exceeds the value of the vehicle for thousands of dollars. This is the way they work this is not a unhappy customer reveiw this is after lots of study and experience. They have been reported to the better business bureau and several other agencies and there are two active court cases against them. Do NOT fall for their antics. great place to get your car serviced and some nice staff but its absolutely thievery if you buy a vehicle here.
I have requested about 20 times that this dealership STOP CALLING ME about interest rates, they always apologize and say they will stop and then call again in two weeks with the same "Hey, we have GREAT NEWS" voicemail.
Never give this location your information unless you want to sign up for constant harassment.
It was good. Nice people friendly faces
Things are difficult in these strange times. Buying a car can be stressful under normal conditions. These guys are excellent at finding the right car, and made sure to correct any problems or concerns that I had, even after buying! Thank you!
Buying this vehicle was an okay experience but the service I received after the fact has been poor, nobody contacted me after several attempts to contact them and when I finally spoke with some one they were to get back to me and never have. Yet I have been contacted on several occasions to buy another truck already ?? Situation still not resolved as of today May 27th 2020
Worked with Dane and the team at Nissan!
Amazing customer and help throughout the buying process. Thanks for all your help
I honestly don't think they want to sell anything. Twice they were supposed to call with the numbers for a lease after we went in, looked around and committed to a car. They told us they would call later that day with the numbers and to make an appointment if we wanted the car. Never heard from them again. Got the car at another dealership across the highway.
Just went in to grab a new wheel lug key and they only sell the key with all four new locknuts. Unfortunately the new one does not fit the old style ones I already had. But luckily for me their service is amazing and they took off all of the old ones and installed the new ones for just the price of the lug set. Great service, no other place has ever done this for me without charging extra for bring the vehicle in the shop. Big thanks to Tim at the parts counter for the great service! Made my day!
Reading all these reviews I wish I would’ve had one of those experiences .. I trusted they were giving me the best option as I hadn’t done this before and man oh man what I’ve learned I was taken for a ride !!! Now 6 months later I’m stuck with a car that I can’t do anything with!! I called them and texted my sales guy when I had the car 30 days and no one would even acknowledge my concerns about the car so ridiculous!!!
Service department is top notch.... Thanks for the great work on my car guys
They definitely did help us, with some atrocious offers at first. They brought us this gross Dodge truck reaking of dog and grossly stained. We only had one option when it came to what we needed to do. We didn't have the right paperwork to get our insurance afterwards. Which was extremely embarrassing. There is so much more I could tell about our experience but all you need to know if that it was the absolute worst buying experience of my life after 4 vehicles. I will never buy from them again. But our salesman was nice. That's the only positive
Friendly service and got my 2018 Nissan titan pro 4X there😁
Great guys to deal with. Get my frontier serviced here and I recommend them! Free car wash too!
The service department is always polite and caring. They listen carefully to my concerns and do a great job fixing my vehicle. I can trust them to only do what is needed and not be overcharged. I like that they usually get my car washed after servicing. I would like it even better if the guys who wash my car would wash the mats as well when they vacuum like they do at Weaton's autobody. Over all a great job!
Always appreciate getting my vehicle serviced at Nissan. The sales folks are real friendly also. If you go in and need a service!! Dalton always looks after me. He also loves cats!
Went in there to look at the kind of things I could qualify for, as I've never owned a car before. Walked out with a really great Scion, much nicer than I thought I'd be driving for my first car. Brylan, and the whole team, were very considerate and kind. I'll be going back there when I decide it's time to upgrade.
I received a call today, as well as numerous times over the last few weeks. about a an auto application at my job, A representative called asking if I was still interested in purchasing a car. I politely said no and tried to let him know I had found a new car. The representative continued to pressure me into purchasing a car. I finally had to ask a manager to tell the representative to stop calling for me as it was a work line. I was made very uncomfortable and will not be purchasing from here in the future.
Great sales personnel with no pressure, even when they are on commission. Got a good deal and even had their pizza while waiting to finalize deal (not a bribe!!)
Purchased a new car from this dealership after having being a Chev guy for the longest time. I had a friend who was on his 3rd Nissan and deiced to check it. Was surprised to see how refined these import cars are. So now I own one :-) friendly service department and knowledgeable sales staff. Would recommend
I am new to the Canada. Very nice people help me find car for the work. I recomend good.
Had a great buying experience working with Wes Macdonald. He took the time to listen to what I needed and never felt pressure once. I had been looking for a new car for many months but could not make my mind up. Wes made the my purchase very easy and I felt like I got a good deal!
Dalton was EXCEPTIONAL! Called in to ask questions about a car I didn't buy from or service with them, and was happy to assist. He answered my questions quickly and offered more assistance if needed! What a guy... means to me that if you have a Nissan and are somewhat close to Nanaimo... this is your place - and Dalton's your guy!
The smooth buying experience with a great service from the people.
The most incompetent dealership I’ve ever dealt with. I call to set up a time with Justin to view the car way in advance as I’m coming out of town to view it. 45 minutes before I’m supposed to view it Justin calls and says the car isn’t there so I can’t see it. Like maybe you should have checked on that earlier, tips. Then the sales manager in all his incompetent glory sounds like a broken record apologizing but does nothing to rectify the situation. I don’t know who hires these goons but somebody better rethink their hiring decisions.
Had a pleasant buying experience at Nissan in Nanaimo . No pressure and I walked away with a brand new Versa to replace my old one. I love my Nissan!!
Make the drive down from Comox you wont regret it! Had a couple of friends who purchased from the Nissan dealer ship in Nanaimo. Thought I would make a day of it and go see what all the fuss was about. I came on a Saturday and was immediately greeted with a representative. He asked If I had an appointment and with all the activity and people in the dealership I was starting think I should of made one! NO sooner though I was greeted by a rep and offered Pizza before sitting down at his desk. That was a first! After a little back and forth give and take I am the owner of a new 2019 Nissan pickup truck.
Been servicing my X-Trail at Nissan of Nanaimo for many years from the day I bought it there due to the great service I have been getting. This was my first Nissan product and it was super reliable up until the day I traded it in. During one of my service appointments a very nice sales person by the name of Wes offered complementary value for my car while I was waiting at my service appointment. During the review he introduced me to my new replacement. He showed me the additional safety features. As someone who is getting older I really appreciated the advantages. There was no pressure and Wes ! Who would of thought, go in for a service and leave with a new vehicle! I would not hesitate to recommend Nissan of Nanaimo for their great service and sales department.
I highly recommend purchasing a vehicle through "Nissan Nanaimo." Their customer first philosophy was demonstrated throughout the transaction.
Price: Best Price Available.
Sales Experience: Saan Bains, very professional, hard worker, extremely knowledgeable on vehicles feature/function/benefits. Above and beyond, he delivered the vehicle to the mainland personally on a Sunday (after hours) to meet my schedule.
Finance: Shannon Charlesworth, took the time to research and tabulate multiple options on finance to meet my needs as a business owner taking the time to review with me the pro's vs con's.
In addition! Nissan Nanaimo reached out to many of their associates to assist me in breaking my lease. Their proposal was significantly better than other Nissan Dealers on the mainland.
Saan and Shannon, enjoy the bottles of wine a gratitude for the professional sales experience. Thank you!
P.S. The Titan XD Pro4X Diesel is nice too.
A huge thank you to Nissan of Nanaimo for a fabulous purchasing experience on my new Rogue.
Special thank you to Jevon Harley and Shannon Charlesworth for the wonderful customer service.
The minute you walk in the staff makes you feel at home.
Very happy with my purchase and want to share my good experience with all who are looking to buy or lease.
Heather MacDonald
25/10/2013: I would like to express my gratitude to your professional and knowledgeable team at Newcastle Nissan. Your investment into electric vehicle technology has reinforced my confidence with Nissan. When I brought my Leaf in for adjustment, Angus Atkinson supplied me with a ride home, Tim Dalton took responsibility for the repair ( also supplied me with a loaner vehicle) and Craig Proctor provided quality assurance. I would also like to thank Lyle Williams for his time and input on the original test drive. I have and will continue to recommend your company in the future. 19/9/2014: Brought Lithy (Leaf) in for first annual maintenance (minor adjustments and battery test). Service was again exceptional and beyond expectations. Thank you all at Newcastle Nissan.
Our sister store. Doing a great job! Looking for an import Car or Truck we highly recommend
Thanks for all your work