Very good Service from start to finish. Bon service de Marie-Christine Duval
Best car reception ever. And I had a few, in my today's 73 year of experience...
This is the first time I get an in depth review of all the features, all the buttons and why the eco function is more than a gasoline feature.
Congratulation to the St Jerome Mitsubishi concession for their attention to details.
Thank you, Marie Christime for your patience and taking the time make us fell wanted
Came here with a friend to get his new car and the service was amazing ! They were very happy to help and very welcoming specially marie Christine and Jessica, very very lovely. Would recommend :)
Never purchase any of their products or warranties. They claim the warranty covers everything, but after paying $3500, you get nothing. After a couple of months, they conveniently forget their promises. They don't bother fixing simple issues in the car before selling, showing a lack of concern for their clients. .
Just took delivery of my Outlander PHEV. Very happy with the entire sales team; Stephane, Jean-Pascal, Bernard and Jessica. Never felt pressure to purchase this or that extra. Well explained and presented. Looking forward to a long relationship with Mitsubishi. Despite the delay because of the color I wanted, was still a lot better than a one year or more wait at other dealers for an EV or hybrid.
Bought a used car from them... The seller promised I would get winter tires on mags or rims... I didn't... I had to wait 2 weeks for them to do some repairs, finally when I pick it up the repairs was not done. The car wasn't cleaned at all, neither inside nor outside. The winter tires was in dirty wet bags and just thrown in the trunk (without mags/rims).
They promised they would call back with a a new date for the repairs , they didn't call back. When I went back and told the director of customer service he listened and took notes of everything that needed to be done... When I went back to leave my car he didn't remember what was supposed to be done, I had to remind him again.
Scratches to be fixed bumper to be repainted, antenna to change... Finally they didn't change the antenna, the bumper was painted only on one side, I had to wait a week to get my car back.
Really bad customer service, I won't back from then again
Excellent Customer Service. Bernard, Jessica and Steven did a very good job. We got the car on time, as promised, the paper work was done in no time and we got thorough explanation about our new car’s features
Bernard Tremblay provided excellent service. I bought this car as a ontario citizen. Nice experience.
Super service. Just bought my 2nd Mitsubishi. Highly recommend this dealership and staff.
I just bought the 2023 Outlander phev in march and i already had to bring it to the garage because there was a defect and the washer fluid was constantly leaking.
Also, I was told the doors would not lock if the keys were in the car and it happened twice. The second time my dog was inside the car and almost died of heat. How can you putchase a BRAND NEW car and have these type of issues???
Great satisfaction with awesome service. What a great team🥂
Amazing customer service, the staff is friendly, compassionate and professional. Very rapid and thorough process made for an easy stress-free purchase.
These guys are scammers! Please don’t buy a car from them. The car I bought from them had a damage and they never disclosed it!!
Today is 29th July 2022, one month completed and I didn't receive my Mitsubishi Mirage 2017 yet. Powerstrain problems in 158k km and they can't fixed in one month. They don't know when they can.
Very bad experiences for me. This is my last Mitsubishi vehicle. I will never recommend anyone to buy Mitsubishi.
Today is 29th July 2022, one month completed and I didn't receive my Mitsubishi Mirage 2017 yet. Powerstrain problems in 158k km and they can't fixed in one month. They don't know when they can.
Very bad experiences for me. This is my last Mitsubishi vehicle. I will never recommend anyone to buy Mitsubishi.
Vehicle sold 1 hour 10 minutes before I was set to view it. No contact from the sales person. Good thing I contacted them to confirm my appointment
Went today for servicing my car....nice staff...pretty good service.what more could i say.....melissa at front desk was pretty kind and really nice to talk with!!!
The best car dealer Great service and support. The staff are extremely helpful and nice. I drive from montreal to saint jerome just to deal with thhis team
Seems there's always something extra I have to pay for. Very surprising for a brand new car.
Great car nice
Brand new Mirage, 5000km & the check engine comes on, (I'm a 40+ year retired Mechanic) long story short, I find a defective vvt solenoid.
Call the dealer & send my daughter to change it. The "technician says it just needs an oil change, (oil is full & clean & has another 2500k to go), So I argue with him, no go, so he does the oil change, guess what@$^&
Then he says we need to change the vtt solenoid 😑, I demanded a refund on an oil change not needed 103$! For a young girl that needs her money...
I Argued & was transfered to person in charge, answering machine & never called back. Idiots! Technicians found in a cereal box*** robbers! Do not go to Mitsubishi St Jerome! Don't know how they can sleep at night.
Dealer car impress show room
Customer service great
Nice deco
Staff so nice
Invite to go
Great service.
I was very appreciative of the excellent customer service, honesty, transparency, and respect from Alexandre through his professional service. The effort he put into my situation and our conversations were like a priveledged friend who puts his trust in another to make something work.
Staff members are very helpful, professional and experienced.
Knowledgeable, polite and respectful personnel. Couldn’t ask for better service. Fair prices and clear explanation concerning interest rates and promotions.
Thank you!!!
Wonderful service couldnt ask for more
Super service :)
Amazing service. Great people. Definitley recommend this dealership
Amazing service. Great people. Definitley recommend this dealership
Went to see a car with 7000km. Car had no gas, unlock doors didn't work, radio didn't work among other things. Pricing wasn't transparent and I got figures written down on pen and paper.... Really not up front. I told them to call me with more details for financing and never heard back. Very unprofessional!
Horrible dealership!
Went to pick up a used car they were selling. They advertised it as a 2014 Mazda 3 GT with 7,000 km on it. They were offering it at a decent price so I put a deposit and went to check it out.
I arrived and no one knew I was coming (despite having emails and a call to confirm). They show me the car and guess what, the battery is dead.
They said it was sitting for 1 week and remote starter drained the battery. He boosted it and the car went nuts. Fell into limp mode, complete loss of power of the engine, barely driveable. Figured I'd let the battery charge but the situation was getting quite scary when the power steering pump kept cutting and overboosting, causing the steering wheel to shake and move on it's own!
This is how they sell cars! This is how they treat their clients. Avoid this dealership!
The staff could also care less. I walked in the dealer and had to walk into their office for them to talk to me on the first meeting......again avoid!!
Horrible dealership!
Went to pick up a used car they were selling. They advertised it as a 2014 Mazda 3 GT with 7,000 km on it. They were offering it at a decent price so I put a deposit and went to check it out.
I arrived and no one knew I was coming (despite having emails and a call to confirm). They show me the car and guess what, the battery is dead.
They said it was sitting for 1 week and remote starter drained the battery. He boosted it and the car went nuts. Fell into limp mode, complete loss of power of the engine, barely driveable. Figured I'd let the battery charge but the situation was getting quite scary when the power steering pump kept cutting and overboosting, causing the steering wheel to shake and move on it's own!
This is how they sell cars! This is how they treat their clients. Avoid this dealership!
The staff could also care less. I walked in the dealer and had to walk into their office for them to talk to me on the first meeting......again avoid!!
Horrible dealership!
Went to pick up a used car they were selling. They advertised it as a 2014 Mazda 3 GT with 7,000 km on it. They were offering it at a decent price so I put a deposit and went to check it out.
I arrived and no one knew I was coming (despite having emails and a call to confirm). They show me the car and guess what, the battery is dead.
They said it was sitting for 1 week and remote starter drained the battery. He boosted it and the car went nuts. Fell into limp mode, complete loss of power of the engine, barely driveable. Figured I'd let the battery charge but the situation was getting quite scary when the power steering pump kept cutting and overboosting, causing the steering wheel to shake and move on it's own!
This is how they sell cars! This is how they treat their clients. Avoid this dealership!
The staff could also care less. I walked in the dealer and had to walk into their office for them to talk to me on the first meeting......again avoid!!
Horrible dealership!
Went to pick up a used car they were selling. They advertised it as a 2014 Mazda 3 GT with 7,000 km on it. They were offering it at a decent price so I put a deposit and went to check it out.
I arrived and no one knew I was coming (despite having emails and a call to confirm). They show me the car and guess what, the battery is dead.
They said it was sitting for 1 week and remote starter drained the battery. He boosted it and the car went nuts. Fell into limp mode, complete loss of power of the engine, barely driveable. Figured I'd let the battery charge but the situation was getting quite scary when the power steering pump kept cutting and overboosting, causing the steering wheel to shake and move on it's own!
This is how they sell cars! This is how they treat their clients. Avoid this dealership!
The staff could also care less. I walked in the dealer and had to walk into their office for them to talk to me on the first meeting......again avoid!!
Friendly great service. Free coffee!
Très satisfaite de St-Jérôme Mitsubishi, que ce soit aux ventes ou au service. Bravo pour votre beau travail d'équipe! Cliente satisfaite après 3 Mitsubishi acheté chez vous.
Super bon service après vente. Ils ne nous achalent pas lorsque vient le temps de réparer une pièce qui est encore dans les délais de garantie. On voit que le service à la clientèle est important pour les employés du garage. On a toujours des réponses rapides avec Mistubishi et un bon service de navette lorsqu'il s'agit de plus longues réparations. Bravo!
Le vendeur était pas gentil même le directeur,j'ai mis 300$ de dépôt avec touts mes papiers de mon commerce, après 3 jour m'appelait que la voiture a un problème.enfaite je suis allais chercher mon dépôt,le dricteure m'avait dit que on travaillait pendent 3 jours sur votre dossier il y a pas de dépôt.
Mitsubishi St Jérôme voleurs
Première fois qu'un concessionnaire me laisse essayer une voiture en plein février avec des pneus d'ÉTÉ ! Service courtois mais pas très professionel et aucune negociation possible. Surtout, je déconseille fortement la Mirage!
Bon personel