They were quick to reply and respectful and we're honest enough to let me know about not having my requested vehicle as opposed to luring me in and doing a bait and switch to get me in to the show room.
My son's 2006 Matrix was written off in an accident June 3, 2017. He was second in line at a stop light and was rear ended. He cannot get to work without a car. Public transit would take 2 hours each way. H e has no time to look for a car. Thursday I called Rouge Valley Mitsubishi to see another 2006 Matrix in an attempt to help him replace the lost car. Abdul and Sam allowed me to take the car that same day to my mechanic and have him look it over. It is a good car. I made a discounted offer and Abdul and Sam accepted it. They went out of their way to get the car ready so that we could pick it up Saturday. Turned into a win - win for all. Thank you Abdul and Sam.
The salesperson is extremely nice and helpful. Although by the end, I did not buy my new car from this dealer, I will recommend this dealership to anyone who is looking for a Mitsubishi from here. Thank you for giving me a happy experience.
I bought car because salesperson , Christian Di Vito - Toronto North, was straightforward and I had 'unhaggle' knowledge, then we were able to talk normally without 'sale show'.
Thanks.
We had a great experience with Rouge Valley Mitsubishi. Azeem was our main point of contact, from the moment of our inquiry to the end, he was very quick to respond and assist. The process was easy and straight forward. It’s been two weeks now since we’ve purchased our car and we love it! Thanks Azeem and the team!
Thank you Rouge Valley Mitsubishi for an amazing experience of purchasing my car!
Mandeep provided a top-notch customer service right from explaining the features of the car perfectly to making the process of delivery super smooth.
I'd highly recommend Rouge Valley Mitsubishi to everyone!
I would like to put zero star for this dealership if I could. My husband took his Mitsubishi eclipse 2019 here for 64000km regular maintenance and he was charged $1500, this year he went twice to change oil and totally paid nearly $3000 and the car is in mint condition. That is definitely robbery. We are going to put a complaint to against them. If you want to go there, please watch your wallet.
I went there on my way from work based on great reviews. Harris was very welcoming and took time to show me the cars and gave me specific details based on my needs. He was very patient and took time to listen to me even though it was time to close. Next day I met with Jaco who was very professional welcoming and enthusiastic friendly and went to extra mile. He took time to explain all to me . From the day I walked in until now It is not just a deal done. They are all available to assist you and always have time to address your concerns. You do not need Tim s snacks available as well. From reception desk to sales to financing very joyful friendly welcoming and no stress experience . Thank you for taking time to listen and make me feel at home at any time. Please continue the good work. God bless
Buying a new vehicle from Mitsubishi Rouge Valley was such a smooth and pleasant experience mainly due to the sales consultant Mandeep. He is a super polite young man, always willing to go extra mile to facilitate an outstanding customer experience. All other staff that I came across was also very friendly and respectful. I found Rouge Valley Mitsubishi a great dealership for car shopping and would always recommend it to others and Mandeep as the preferred sales consultant.
Thank you Rouge Valley Mitsubishi. They really went above and beyond to make our first car-buying experience a great one. Jaco went out of his way to make sure we get our dream car, while doing it in a stress free, casual way. Thank you so much.
Was always looking forward to come to this location. I felt a friendly atmosphere when I entered. Robert Tong and another young man were very gracious when attended to me.
Be careful purchasing a used car from this dealership. Some of their cars seem to sit forever on the lot and they don't make a move to lower the price to encourage buyers.
Went there for a recall. It was the first dealership who did not try to sell extra stuff to me.
Service department has been extremely helpful and does not oversell anything. There is a nice service waiting area to watch tv while waiting. Really like this dealership and the nice friendly staff.
Shams and the team was professional in helping our friend who came all the way from London with his first SUV. The process was easy and the car was delivered on time and the condition was outstanding. We are very happy with this purchase.
I recently bought a used 2011 Corolla from Azeem and was very happy with the result. the car had everything serviced , new air filter, battery, oil changed two key fobs, etc. The asking price was very competitive and not worth haggling over. I am not a very good haggler and don't have the time or patience for it.
Overall a very good buying experience and confirmed my decision to buy from a dealer with a reputation to hold up rather than privately or from an independent used car sales lot. I would definitely buy from this dealership again
I would give these guys 68000 stars if there was an option for that....LOVE LOVE LOVE this place!!! The only place I would ever take my car to. I had a very bad experience with Scarborough Mitsubishi before I stumbled onto a Rouge Valley through a coworker who was extremely impressed with their service. From day one they have dealt with me in such a warm family like manner made me get stuck to this place ever since. FENOMENAL staff!!! All of them, literally!! Honest isn't even the right word to describe this business which also needless to say is most definitely a huge rarity in automotive industry. I always look forward to appointments with these guys cause it's never a dull moment with them. Love you guys all dearly!!! Thank you for your professional, trustworthy, sincere, down to earth, family like and always hilarious treatment!!! I endlessly appreciate you❤️❤️❤️❤️
AN AWESOME Dealership to buy a car from. very happy and pleased with the service we received from AZEEM the sales person, the service department and the sales manager. very honest, friendly and great people to deal with. one of our best experience from a dealership in a very long time. they offered everything that was promised. very happy with our purchase and service we received from Rouge valley Mitsubishi.
THANK YOU. WELL RECOMMENDED.
We were very pleased with the service and price we received at Rouge Valley Mitsubishi!! We found a car we wanted, put a deposit, and they did the rest! We we came to pick it up – it was so simple and easy, and everything was taken care of! Beautiful, detailed car; excellent price! Thank you!! 👍🏼👌🏻😃
Very good service! My salesmen Azeem was very good to work with. I'm more than happy with my vehicle I've purchased.
Mitsubishi Canada contacted me because my Outlander lease contract is coming to the end. I decided to purchase it. They told me to contact a Mitsu dealership, do the Safety, Pay the residual value of the car, Pay the buy out lease fee and thats it.
I coming from midtown Toronto, i leased my car from MidTorontoMitsubishi (they closed the garage) before Rouge Valley Mitsubishi, i contacted the closest to my house :
- on Queensway (operate by Hyunday) : 10 phone call, Went to appointment, left the garage with unsecure feelings. i dont recommend this one. details reason will be post on their google review website.
- the one in Scaroborough : the person in charge didnt call me back after i left a voice message.
Rouge Valley Mitsubishi : One phone call, Book Appointment with Mr Sam the nexr day, i show him the lease car ownership, the Safety paper and the money (interact debit).
30min later : DONE, Clear and Clean Transaction.
They send me the new ownership my mail.
I am very Satisfied with Mitsubishi Cars, the day will come when i will update for a brand new one, i will come here and ask for Mister Sam.
Jerome Ph.
A Happy Costumer !
Had to take the vehicle in for a recall. The staff are quiet. The waiting area is small but comfy with a tv and there’s complimentary coffee. The service was quick.
Service department... Absolutely Awesome! Specially the service manager who is friendly, HONEST, knowledgeable, professional and overall a really good man. Parts department... Amazing! Parts manager, also a great guy.
Sales...I really think that the owners of this dealership should re-think their sales staff; starting from the top. I have never felt comfortable dealing with any of their sales staff. They pretend to be paying attention when your speaking, but in reality they are not and that makes you feel so uncomfortable. I don't ever feel at ease speaking with any of their sales staff with the exception of their current finance manager (cool guy). Genuine honesty lies within and when one does not have that quality, it can be so very transparent to certain individuals. The five stars above belong to the Service and Parts departments ONLY.
Bought a used 2018 Eclipse Cross. Shams was great and agreed to a very fair price. Would recommend to friends/family.
CVT trans needed fluid change at every 60k on these lancer jatco trans. But since this dealership doesn't have a Mitsubishi Certified Technician, they will tell you that it "doesn't need to be changed ever."
This is clearly a scam since the manual instructs on change the lancer cvt fluid at 60k.
Avoid this dealership for service. I presume many ppl believe their cvts are getting the change they require from here but look otherwise. I only found out because I overheard the mechanic say that only changed the motor oil when the car needed a full inspection.
Steer clear from this place.
A wonderful experience dealing with them. Shams Imran was very honest and truthful executive who give good suggestions and valid inputs to you for buying a car based on your needs. Overall dealership has cars based on your price range and need.
I bought a used vehicle from this dealership. It was my worst experience ever. They are full of lies and not trust worthy.
I will recommend to stay away from them.
Awesome dealership all around from the the sales to service departments, highly highly recommend this place. All the staff are happy to work there and you really can’t go wrong with Mitsubishi vehicles. I love my Lancer
excellent service !
Extremely pleased with my experience at Rouge Valley Mitsubishi. I was in the market for a lightly used vehicle but didn't know exactly what. After sending an email Mr. Azeem Abdul contacted me right away to see how he could help. We setup an appointment to test drive a few different cars. The Dealership was very clean (following Covid19 protocols) and all the staff were very friendly. Once I choose my new to me car the purchase experience was smooth and professional. Mr. Azeem went out of his way to get me some additional pictures of the underside of my car as well as stayed late to allow me to pick up the car when I ran late. Something else that was really great about Rouge Valley Mitsubishi was their all in pricing (no additional charge for a safety which is hidden at many lots). Thank you for the great experience. This will be my first stop when its time for my next new car purchase.
My visit was good. The person on the front desk was courteous and clear. However, I would like a thorough, itemized breakdown of what was done during servicing and would like for RVM to maintain my car with total dedication.
the place which you can trust even with closed eyes. I love people in service department. They are extremely helpful. Seun and Brenda are the best. I am happy that I found this place.
SEAN..and the team here! you are truly amazing!!I will always come here!Sean you go above and beyond and I have been a loyal customer to this store for 6 yrs now ..and you have my trust and appreciation.
Great place, great service, very competitive prices, and excellent customer service. Recommend very highly
Outstanding Customer Service!!! From the front line to the repair person and everyone in between, Rouge Valley has the best team. You feel you are valued and your repairs will be done and you will be informed of every step along the way.
Jim, the service manager was exceptional in solving my intermittent problem that was extremely difficult to diagnose as they had never seen this type of problem before. Jim is a licenced technician which proved to be very helpful. Luckily, my car was not down for the count for too long and replacement parts arrived within a week.
I live much closer to another Mitsubishi dealership but it is well worth the drive to Rouge Valley for their professional team of service, sales and management.
I am heading up to pick up Bessy now with a big thank you to the entire team.
Excellent services, after many years I have got my car from this dealership.
Didn't impress me for used cars deals but there were good deals on new cars
Azeem made the entire buying process a breeze, from test drive to reviewing the details and price of the car.
Very happy with the service I got.
I had a great experience when purchasing my vehicle from this dealership. Mr. Azeem Abdul was very friendly and was able to quickly get me back on the road after recently being rear ended. I would definitely recommend him to others!
I purchased my 2019 Outlander ES AWC Touring a month ago from David at Rouge Valley. It is an amazing vehicle. David is a very nice and professional sales consultant and the management is very helpful too. I arrived late at the first visit but they were patient enough to work through everything with us. David was willing to listen and he provided solutions to satisfy our needs. I didn't feel any pressure during the sale at all.
From the greeting when we arrived through to the purchase of our preowned vehicle, the staff were great.
Looking forward to picking up my car on Thursday.
Highly recommend this dealership.
I bought my wife's car from this dealership last Friday to celebrate our wedding anniversary.
It is a place that offers the best service.
All the staff were friendly. In particular, I solved all the matters what I asked for right away.
Account Manager-Sam gave me prompt and accurate information. It took only 5mins to complete financing deal.
David was also very Knowledgeable, kind and gentle.
He gave us a lot of smile with elegance and casual service. He is the best sales man ever I experienced.
I had a great satisfaction with this dealership.
Definitely recommend!
WOW! Your parts Manager ( Normand Plourde )is so rude!!! A simply question turns into such a hassle for this guy apparently. Even given him all information all at once clearly didnt understand the first and second times just says nope cant help u. Wow it seemed like I just ruined his day or something, sorry wont bother u again, or reccomend anyone to come here.
My husband and I were in search of a new vehicle that was suitable for our needs with a growing family; Rouge Valley Mitsubishi dealership just so happened to have a Honda Oddesy on their lot that we were interested in. We met with the car dealer SOL and HE WAS AMAZING. We have never felt so at ease when negotiating for a new vehicle; Sol was very personable, funny, a respectful listener, was greatly considerate of our budget, and even HELPED us negotiate with the financial dealer (SAM; his father and owner of the dealership). In the end, we agreed upon a price where both parties were happy, and now we have a new family vehicle. After the paperwork was drawn up, SOL made the extra effort to provide us with his personal contact number (never been offered this before from other car salesmen) in order to provide us with status updates on our vehicle before pick up! - We knew when our vehicle was going into the shop, that a second key was found, when the final paperwork cleared, and when it was ready for pickup.
We HIGHLY recommend this dealership as the employees surely make a buyer feel very taken care of and valued as a customer. Ask for SOL when you’re there! Special thanks to SOL for making the purchase of our family vehicle stress free; you surely are the BEST cars salesman we have ever met and dealt with! 😁👍
After a nice and friendly conversation over the phone, I was given a price range for an SUV. So I drove down to this dealership to negotiate the deal when I was told they have made a mistake and the price was 5000 dollar higher than what I was told. What a total waste of time!
I dropped in here on a reconnaissance mission for my daughter who is in the market for a mini van (something that she vowed never to own in her lifetime and has since realized that a crossover can’t accommodate with a growing family).
Dealer representative Sol was very professional, courteous, and a straight goods person that makes a vehicle shopping experience positive. Stick with the facts about a great product and be tuned in with the needs and wants of the customer.
I took a 2014 Honda Odyssey EX front wheel drive with rear cam, DVD player and seating for 8 out for a road test. Sol explained the features and he provided me answers to questions about a towing hitch, Carfax history, and when this vehicle arrived on the lot.
After sending several photos of the Odyssey to my daughter plus my feedback report, my daughter and son-in-law are on their way to take it to the next step.
It was a great experience dealing with Sol and I would add this dealership to my short list for a future purchase of my own.
I literally had to scan every Mitsubishi dealerships reviews and found that no one had complained about this location. I then decided to give it a try since the Dixie Mitsubishi has really horrible customer service. I called Rouge Valley and they scheduled me in for the same week, they stated the job would be approximately 1hr. I went, there was no line up of people. The gentleman who greeted me was very polite and professional, I told him I was there for a recall and I also mentioned that my airbag light was on. He said no problem that they would take a look and get back to me. As I sat there, within 45-1hr the recall job was done and they said they could also fix my airbag light signal. Which they did in a considerable amount of time. I’m am so grateful and happy they fixed my issues and I was able to drive my car without worrying about any hazard lights on. Unlike the people over at Dixie which said they needed to order the part which would take two days and then it would take 3+hrs to fix the recall ONLY. Anyways long story short, I would definitely recommend this dealership. Thanks again 🙏🏻👍🏼👍🏼
I literally had to scan every Mitsubishi dealerships reviews and found that no one had complained about this location. I then decided to give it a try since the Dixie Mitsubishi has really horrible customer service. I called Rouge Valley and they scheduled me in for the same week, they stated the job would be approximately 1hr. I went, there was no line up of people. The gentleman who greeted me was very polite and professional, I told him I was there for a recall and I also mentioned that my airbag light was on. He said no problem that they would take a look and get back to me. As I sat there, within 45-1hr the recall job was done and they said they could also fix my airbag light signal. Which they did in a considerable amount of time. I’m am so grateful and happy they fixed my issues and I was able to drive my car without worrying about any hazard lights on. Unlike the people over at Dixie which said they needed to order the part which would take two days and then it would take 3+hrs to fix the recall ONLY. Anyways long story short, I would definitely recommend this dealership. Thanks again 🙏🏻👍🏼👍🏼
THANK YOU so much to Sam and Sol for a fabulous transaction in helping my daughter get a 2004 Corolla S.
She sadly lost her beloved 2000 Corolla to a distracted driver on August 1 and we wanted to help her get a newer and safer car. After doing some research and looking over Autotrader, I came across a gorgeous 2004 Corolla S that was fully loaded that was for sale at Rouge Valley Mitsubishi. We came by on the Civic holiday to see the car, and then a couple of days later when the dealership was open. Sol came out and introduced himself to us, very nice and not pushy at all. We got to take the car for a test drive and was very pleased with how it ran.
We liked it so much that my daughter put some money down on it to hold it. And the next week, thanks to a dear friend, she was the proud owner of this car. Now 2 months later, she and I have put over 7,000 km on the car and are really loving it.
Thank you SO much Sol and Sam for a fabulous transaction.
This dealership is nothing but awesome. NEVER have they tried to sell me something I didn't need. Absolutely amazing service! Seriously guys... HIGHLY recommended.
Left my original dealership after a couple mishaps and I'm so glad I made the switch. Sean & Mr. Feeney are so down to earth and honest. They explained everything that my previous dealership didn't Thank you to the team!
Went there with a few warning indicators displayed on my dashboard. Initial diagnostic recommended an OEM purchase of $569 for one of the issues. Mechanics were able to isolate a "ground" issue and avoid the OEM purchase. Mr Feeney and staff kept me informed, provided me with options and completed required repairs.
Mr Feeney demonstrated that this service centre is trustworthy, professional, knowledgeable, respectful and value the customer total experience. Thank you!
I am recommending this service centre.
Can not ask for anything more. From the moment I walked in, I was taken good care of. The associate Nafis was very patient and cleared all my doubt I had. This was my first vehicle and I went in for a new lancer. We drew up the papers and he did his very best to provide the best offering. Explained warranty and various options on upgrades. I was introduced to the manager Richard. They both worked with me to come up with the best possible price. They tried very hard to satisfy the customer. Although I didn't walk out with the car, I was so satisfied to return the following day. Today I am a proud owner of a mitsubishi lancer 2014. They knew exactly what I wanted. They left out the sales tactics and gave a customer feeling welcomed. As I write this, just coming back from the dealership. I cross my fingers hoping my preferred color is delivered to me. This is my first review and it was a great feeling I was valued. I look forward to the service centre and their Client satisfaction service. If only there was more to thank both Nafis and Richard. All the best to them and happy thanksgiving to everyone @ mitsubishi Rouge Valley.
Ps. They did more than just their job. Beside. That is why is was referred to go to them by another non-mitsubishi dealer who knew I wanted a lancer. They promised I was to be taken care of And I was. If only they offered a few free services at my routine check up:)
Bought a used 2007 Mazda 6 here back in March, happy with it. Took it in today for an oil change, plus a headlight replacement. Headlights I would normally do myself, but Mazda seems to have been infected by the German philosophy of over-engineering: replacing the bulbs requires removal of the entire front bumper! They discovered that a side marker lamp had gone as well. Great, more money. I figured oil change, headlight (I've seen them priced at around 50 bucks), side marker bulb, and all the labour involved in removing and replacing the bumper, probably around $200 to $250, minimum. Actual cost? $118.83. What? WHAT?! I was planning on tackling the job myself one day, tinkering is a natural 'guy thing'. But at that price it just isn't worth the time and effort. I hate these people for stealing my joy. I love them for saving me money and time. I'll be back.