Go to any other Dealer in the area. Place is full of people pushing cars that they want to say are safetied. Went to test drive one of the used cars they had on the lot said accident free and clean on ad. But when I got there the bumper is cracked and so is the fog light. The bad about 50% of its paint left from rock chips. It is practically hanging off on the passenger side has a 3/4” gap difference in panel gap, the tires on the back both have curb rash and some big chunks of the tire are missing off the side wall they hit the curb that hard. The back driver side tire is grinding while driving, the alignment is off and there is burnt oil in it and burnt on to the dip stick. Also, it shakes when it's slowing down and does not sound right. When I asked and emailed some questions on if it was gonna be fixed for sale or if that what they called safetied. I know a lot of car dealers will fix up cars to safety after the car is sold.
What I got as a response from Joice at Mitsubishi
“So sorry for my late response. We apologize that this 8 year old, daily driven vehicle has some slight cosmetic issues, but I have talked with my Used Car Manager, cc'd on this email, and he has agreed to get the work done to amend these issues with the originally agreed upon price of $17,998. Also, we have yet to perform the necessary work for safety, as this is usually done AFTER the car is sold and there is a contract and agreement set in place. If you would like to rejoin the conversation about getting you a great, fun, Toyota reliability styled engine vehicle, that is what I am here for.”
I emailed back saying I wouldn’t pay more that 15000$ with the damage that has been done to it already and the lady told me the car was sold but it’s still sitting on their lot and on AutoTrader 4 months later. All I was trying to do was buy a reliable car in cash not one that has been previously destroyed and say there’s nothing wrong with it that’s why I went to a car dealership in the first place.
I was looking to get a decent deal on not a brand new car and was willing to work with them on a price but don’t even try walking through the door if they’re gonna act like kids. If they would’ve said hey there are a couple things wrong with it but we’d fix it I get it be upfront and honest to your customers don’t try and hide everything and tell me it’s fine. but as I was getting told accident free clearly not a reported accident on the car so it does have accidents. Don’t buy from here not worth the hassle been to many car dealers and never had such a childish response from one like here.
Chris Del Gobbo is the most knowledgeable, easy going, no pressure sales person/manager ever! Nothing but good times, smiles and laughs when you are dealing with this pro! A true gem to the auto industry. Thank you Chris, we will definately be back soon!
Service side was great. Sales side didn’t really seem interested in selling me a car either of the times I went in. Not sure if thats the dealership culture or because I was interested in financing an older used car but didn’t feel welcomed at all. I felt like trash to the point where I had to ask someone for help eventually and that salesperson took my info then never called me when the car I asked about was price reduced. Came back again and was told the car was already sold but 3 weeks later it’s still on the website. Ended up going to twoguys in St Catharines and buying a car for cash. Avoid this dealership, they are snobs and if you don’t look like you have money they don’t care about you. Vibes are terrible.
Joice and Torré were awesome! They made for a positive experience and took the extra steps to make this an easy transition! I would definitely recommend this dealership to anyone looking for a new vehicle, and ask for Torre or Joice! Thank you both!
What a pleasant experience !! Ricco was so helpful and very understanding he went the extra mile to ensure I was satisfied with my service. All the staff were super friendly to be honest. The lounge has a coffee machine that is like no other you must try the French vanilla it’s delicious. I had to bring my children and they had so many places for them to hang out and sip on their hot chocolate which is also amazing from the machine. The bathroom was so clean and fresh too. Will definitely return for service when I need it 10/10 recommend.
We got our car here. The process went very smooth and the experience was very professional and enjoyable. Thanks a lot to Brandon and George for making the process easy.
we easily acquire our outlander here last sept and had a great experience, thanks to Joice for helping us🙏
service is excellent as well, we will still probably bring our vehicle here for service even though we are 4.5 hours away.
Excellent service from kally. She was very kind and even offered me coffee and tea to have while I was waiting for her to do the walk around inspection. The building is extremely nice too, they have couches and a TV in the waiting room. Shout out to kally and the technicians for helping me . They are extremely honest and don’t try to upsell, the technician was honest with his finings on my car.
The service department was more than great to me. I had a recall on my car, they helped me fix the issue, and with the utmost best customer service. The girl who helped me book my appointment, who goes by Kally, was very supportive, and got me in as quickly as she could for my service issue. Would highly recommend this dealer, but more specifically, this location!
My son bought his first car and I can’t even imagine a better experience, no pressure whatsoever what an incredible awesome team. I would highly recommend 💕
If you can, travel to another dealership.
From the “sales pitches” to the “promises” of the Sales Manager - it’s a bunch of seedy lies. I was told that all Mitsubishi’s come equipped with a tracker that can be scanned by police in the event that the car is lost/stolen - this makes it sound like it’s a built in feature. No - it was added to my invoice. “Excess Wear package” verbatim by the sales manager Torre told me it would allow me to go up to “70,000 km over the allotted km of my lease” Wrong again. But this wasn’t presented to me until after I signed over my car I was trading in to them, so at that point I’m screwed. Then the cherry on top, they sold me a SUV with tons of scratches on the centre console, when I pointed it out, it was brought back to service “and all buffed out”. Really? It’s all buffed out? You will be hearing from me.
We had a great experience at Mountain Mitsubishi and thanks to Tyler we managed to get our brand new RVR! The customer service we had was awesome and he made himself available for all my questions since the beginning. We made the right choice not only to get a Mitsubishi but to have a salesperson you can count on. And also, a big thanks for Chris, the sales manager!
I recently picked up my Outlander PHEV hands down Brandon was the best sales person Ive ever dealt with the guy was honest didn't try upsell me or anything. The car is great and the customer servicee was even greater. Looking forward to enjoy my purchase. Thanks guys
We bought Eclipse Cross from a young man who was able to answer all our questions and more! He was very familiar with the vehicle, pleasant and not pushy when we were deciding which car we were best suited to. Very helpful and patient. His customer service was outstanding! Even called a few days after we picked it up to make sure we were enjoying our new car! Love it! Thank you Torre Spina for getting us into our brand new ride! Much appreciated!
Drove an hour to look at a vehicle which turned out to have previously repaired damage that wasnt disclosed, transmission type listed was inaccurate which was a deal breaker by itself, and although i showed up exactly at my appointment time, my presence was ignored while i waited at the reception desk. what the heck is going on over there?
I have been given enough reasons in one visit to justify pledging never to return. what a joke!
Great experience dealing with Marcello and Chris. The sales process was very smooth and delivered the vehicle on time.
I recommend Mountain Mitsubishi, Great people to deal with.
I would like to send a shout out to Vaviane, Marco, Tim and the team for handling my new car's issue at priority and top most urgency.
Asap the issue was diagnosed by techline, it was handled by Marco / Tim and the team professionally and with utmost urgency.
It was indeed panic as it was a new car, but Mitsubishi Mountain took care of me and handed over loaner car for the period my car was with them.
I think they did a great job thanks all!
I was really happy with the customer service I received at the dealership from Seth. He was very informative, friendly and easy to talk to. He provided me with all the information I needed and more. I changed my mind several times and requested a lot of information about the cars I was looking at and he provided everything to me without hesitation. He was truly amazing.
The other staff was really courteous and helpful as well.
Thank you Seth and Mountain Mitsubishi team!!!
Today I brought my vehicle in for service at Mountain Mitsubishi. I had the pleasure of dealing with Marco, who I believe is the service manager. It turns out my battery died and Marco really took care of me. He found the last battery and replaced it quickly and under warranty. Straight forward and no funny business. Thanks Marco! I'll be seeing you guys soon for my oil change and tire swap!
We recently purchased our new 2023 outlander from Seth. The best customer service we have had and so full of knowledge. Made purchasing the car so easy. Also a Thank you to Chris for making sure the financing was done without a hitch. Strongly recommend them both with helping you make your new car dreams come true.
I recently had a great experience at Mountain Mitsubishi in Hamilton! I got a fantastic deal on my new car, and while the service wasn't exceptional, it was satisfactory. One tip for future customers is to keep your spare tires, as you can get them swapped for a better price elsewhere. Overall, I highly recommend Mountain Mitsubishi to anyone looking for a new car!
Mitsubishi Mountain. Hamilton Ontario. Absolutely amazing experience. I had to wait for my car to be shipped in but the Head of staff and finance service Chris put up with me calling average 2xs / week. Always treated me with respect and dignity. All staff were the nicest and happiest people I’ve ever met. Car runs fantastic. No issues. I was delivered exactly what I ordered.
Great buying experience at this dealer. We switched from another dealer down the street due to poor buying experience the last 8 years. Tyler made us feel very comfortable with the purchase process of our Outlander and was a pleasure to negotiate with. Chris in finance was also amazing. Felt good about the purchase and would highly recommend to anyone.
The staff are amazing and welcoming. Chris helped me get the car that suits my needs and the perfect size. He is cheerful, caring and kind. He made sure I understood what paperwork I needed and how to get any information I was missing. My favourite part was hitting the gong! Thank you so much everyone!
Highly recommend Mountain Mitsubishi. Customer service was incredible. Our sales representative Torré Spina was very knowledgeable, kind and patient. He provided detailed information, solved any and all doubts that we had. He never even tried to push us into purchasing any vehicle from them. We assessed different makes and returned to Mitsubishi mostly because of him and his service. As well as gave us different facts about the cars we purchased and worked one on one in order to make us feel comfortable in each vehicle.
Chris Delgobbo, the sales manager at MM, and Marcello Delgobbo general manager; both of them gave us all the support and advise to get the best deal ever!
The cars, RVR and Outlander; AMAZING! we were thinking about getting a Honda Civic and Pilot, but once we drove Mitsubishi's cars and got all the support from the sales team, we were sure that Mitsubishi was the best option.
Do not hesitate, buy your car at Mountain Mitsubishi, and look for Torré, Chris, and Marcello.
Bought a 2012 Mitsubishi evolution from the dealership. Team was very friendly and very reliable. Torre and Marcello helped very much and would recommend seeing them for you’re next car!! Thank you guys
I’m posting this on behalf of my partner who purchased a vehicle from this dealership a several weeks ago. There were ongoing issues with the quality of customer service he received. First, he was told the car needed to be repaired before pick-up but the issue still persists. Upon pick up, there were stains all over the roof interior and handles. I even cleaned a spot with a wipe to see if they were permanent and they were not, confirming their negligence. Finally, he asked for a service record of the vehicle on the day of pick up and it still has not been sent. Too many things were overlooked; I would not recommend this place to anyone.
I just bought a car from Mountain Mitsubishi. Tyler and Chris helped me. I can't express enough thanks for how kind they were to me and for how simple they made the process. They treat you like family here. I can't wait to continue working with Mountain Mitsubishi in the future!
Bought a new Eclipse Cross and the process was quick and easy. The whole sales team and service department are super friendly and helpful.
Got my first new car with them and Torre and Daryl couldn't have made it any easier for us. They let us test some used options and new which really made us feel like it was a right fit! And the paperwork was just a breeze! Thank you guys we love our RVR!
Phoebe And Chris are just amazing. So happy with the purchase. Thanks guys
I had a wonderful first experience with this dealership. I worked with Torre, who proved to be very knowledgeable about performance cars, and made the whole process of trading in to upgrade my Dodge Charger seamless and efficient. He was excellent with communication - I live over an hour away from the dealership and he made sure neither of my trips were wasted. Super personable guy as well, he made the experience fun which I think is really important.
I felt like I got a very solid deal for my trade in and on the vehicle I purchased from them. Torre met my needs to a tee and facilitated a deal that worked well for both sides. There were no hidden fees and I wasn't pressured at all to purchase any add-ons. When I test drove the car it was in mint condition and ran very well.
I would 100% recommend buying a car from this dealership, and specifically to ask for Torre, especially if you're looking at one of the performance-oriented vehicles on the lot!
I just bought my very first car and I couldn’t have asked for a better experience than what I received at Mountain Mitsubishi. Phoebe was my salesperson and was such a great help in getting me exactly what I wanted and needed. Chris was my finance guy and he was also so great and helpful in getting me what I needed. I am so happy with my Mirage and the experience I had. From banging the gong when I signed the papers to pulling out of the garage, I felt so well taken care of. Thank you mountain Mitsubishi for making a big life milestone a fun and memorable one!
Really unprofessional people. I called them and Amy the receptionist told me there was no need of appointment and asked me to walk in and I did. After waiting for a long time, I saw other people being taken in who came after me. What perplexed me was all these people were white and I am not! When I asked the reason for delay, I was told we literally got busy in 10 mins and I am in this job for just 6 months and you can see I am super busy too! If this is the attitude in sales when you expect a most welcoming experience, I can't imagine what it would be after they sell you the car! I had gone with the mind to do a deal but never going back there!
I always enjoy my visits and experience at Mountain Mitsubishi! Pat in service is super friendly and happy to greet you upon arrival. He is always eager to help! Daryl and Chris were very great hosts and knowledgeable when I purchased my second Mitsubishi from this dealership! The cars are super reliable and sell themselves but the people at this dealership make the experience superb and keep me coming back 😀
Thank you and I love my new Eclipse Cross❤
Sincerely, Lisa
Absolutely top notch customer service, my car had a recall they dropped me off and picked me up. They were super flexible with everything and good communication as well. 5 stars for Ryan and Pat. Top guys
Hello Friends and Family. I recently bought a car from Mountain Mitsubishi and let tell you what a great experience. I was skeptical at first but WOW. Torre was Salesman who was awesome and very very knowledgeable. Darryl was my Finance Guy. Awesome also, and sold us only was made sense. Marcello was the General Manager and gave us great value on our Trade. Highly recommended A++++++. Go Mountain Mitsubishi and ask for Torre. Gentlemen look forward to buying another. GOD WILLING. CHEERS AND BEST FRANK.
The entire team at Mountain Mitsubishi treat you like family. Their level of customer service goes above and beyond anything I have ever experienced. Make sure you ask for Tyler as your sales rep! He is incredibly kind and knowledgeable and made the entire buying process a true joy. What are you waiting for??!!! Go visit Mountain Mitsubishi!!
Pleasant experience! My husband and I came in and met with Daryl inquiring about an eclipse cross over. He was able to answer all our questions, satisfy our requests and was very patient with us! Him and Chris made us feel so comfortable that we did not feel like potential customers but more like friends. I would recommend taking your business to him for a great experience !
Just picked up our 2022 Mitsubishi Eclipse Cross, and couldn’t be happier! Our salesperson was Daryl G, and if you are in the market for a new or used car, definitely talk to him.
Daryl was extremely professional, knowledgeable, and above all personable! He was in no way “pushy” as a lot of car sales people have gained a reputation to be, and he displayed a genuine interest and passion for finding the exact right fit for our vehicle needs.
Again, if you are looking for a new or used vehicle, go to Mountain Mitsubishi, ask for Daryl G, and feel confident that you are going to leave very well taken care of!
Not picking on this dealership ... the manager was very helpful for what he could do for me...But as far as the manufacturer they invest In very poor Quality body paint.... they do state the paint is covered for 5 years but I stored my car for 6 years before using it ! And my clearcoat is peeling off like snake skin my car is a 2009 but obviously this is an manufacturers defect and Mitsubishi motors will do nothing for me ... I extremely suggest you stay away from purchasing a Mitsubishi since this may happen to you unless you have $7,000 To waste on a new paint job. They already wasted 5 working days for me to drive 1 hours away to repair recalls with two more on the way ... So disappointed in there quality and Mitsubishi motors customer service didn't care at all if I purchased another car from them or not
Our business just bought a 2018 Outlander PHEV. The staff was excellent and I will pass there names around. Keep it up Kevin. You will build a great client book, one happy customer at a time.
I was in a desperate situation. David listened and thought outside the box just to help me out. He listened and adapted their selling protocols to my needs. They loaned me a car until they found the car of my dreams within my budget. It was never done before for one buying a pre-owned vehicle but as I said, David listened and had compassion. He spoke with his manager who kindly agreed to loaning me a vehicle - it stopped my going all over the place looking for a car. I am so pleased with the results. I had a bad experience with one dealer who claimed that they treated their customers like family.....what hypocrisy! Instead, Mountain Mitsubishi treated me like family and it wasn't even their advertising phrase! Thanks a lot, David.....I remember you whenever I drive my copper 2014 Outlander GT with great delight....which is everyday!
I have been driving my new Mirage G4 for a few months and it is fantastic. I'm super happy with the fuel economy and all the added features. The sales staff have been incredibly helpful and often went out of their way to make my experience at Mountain Mitsubishi very rewarding. I was searching for a certain colour when I went to the dealership and when they did not have it in stock, they spent quite some time locating exactly what I wanted. I recommend that anyone looking for a car should drop in and talk to the staff.
This location is not Hamilton MItsubishi, it hasn't been for a year.
This location is Mountain MItsubishi. please update.