Avoid! They will waste
Your time! they seam like laid back guys... they are , so laid back they don’t seam to do or check anything. I asked how much the suv towed the salesmen had no idea and never even found out but More importantly we looked at one car for hours gave them what ever information they asked for and they didn’t check our credit or financing or give us options. we said we wanted it they said “congratulations we could pick it up Sunday or Monday”, we emailed to ask if we could pick up the next day and the salesmen Dave started making excuses. First saying the bank was being slow then 18 minutes later changing it to there is an issue with our credit and they have to ask a manager what to do on Monday adding “ we would have this issue at any dealership” ... why not check this and tell us on day one when we said we could buy it outright we just didn’t necessarily want to as financing would leave us with more Money in our savings. Our time and our whole weekend was wasted as a result of this.
The staff were very friendly and supportive, all my questions were answered with no pressure to buy, after my visit and also after buying a vehicle there was great before and after sales follow up.
They reached out to me straight away and were very informative. I decided to go for a different make of car.
These guys will go above and beyond for you, as they did for me. I highly recommend this location for your vehicle!
sales manager Lance helped me personally most would pass me to the salesman. 👍👌
Went to test drive some electric cars. Ali was super helpful and welcoming, he let me try everything that I wanted. Then he suggested that for my needs a PHEV would work better. I tried it out and loved it! I took a couple days to think about it and there was no pressure, just a pleasant experience. I came back a few days later and took it for an hour long test drive just to make sure it was the right vehicle for me. I was happy with everything in the end. Purchased a PHEV and couldn't be more excited! I could not recommend Ali more! Funny guy really personable.
Even though Wolfe Mitsubishi is an hour's drive from our home and there are other closer dealers, we have bought three Mitsubishis from Wolfe because of the positive sales experience and the excellent experience we have had with their service department. Our recent purchase was unexpected, but necessary, and was going to be a bit of a shock to our budget.
Neither one of us reacts well to high pressure sales so we were not looking forward to the haggling and up-selling that can happen on the car lot but Ali Sattar very quickly determined what our needs and our budget would be and showed us two cars, each of which met our needs in slightly different ways, talked about the advantages of each of them, and then gave us the space to make up our minds. He was available and quickly and easily clarified things when we had questions and was very willing to have us look at more cars - but there was no need. The fact that he has an easy-going personality and a pleasant sense of humour made the whole sales process enjoyable rather than intimidating.
Lance, the sales manager, quickly and efficiently worked out the costing details and Mike, the financial advisor also did an excellent job. We drove away, very happy in our new (to us) car.
In my experience the service department here is second to none. The prices are always surpringly reasonable and I've been offered to split up major services to help keep individual transaction costs more manageable. They have been very transparent, for example, recently I brought my 2010 Outlander in for an oil change and alignment but the problem was worn tie rod ends, so before they proceeded with repairs they sent me a quick video of the issue on my vehicle and a request to proceed with repairs. Love my Mitsubishi, happy to have a great place maintaining it for me.
This is the third Mitsubishi I purchased from Wolfe Langley Mitsubishi. Lance has been amazing each time! Todd the manager was very easy to deal with fair and took the time with me to ensure I was valued as a customer. Shawn was fantastic at spending the time to go over the new vehicle in detail! The business department was quick and efficient and the service department I have had the pleasure of building an awesome relationship over the last 8 years. I know when Rhonda lets me know something is required it truly is! The service department is the glue to this amazing family.
Thank you Wolfe Langley Mitsubishi for another addition to my large Mitsubishi family of vehicles.
My experience here was pretty awesome, Lance helped me a lot,he was a very nice gentleman and went through the car details over and over.Brook,the finance manager, was pretty awesome as well ,she helped me throughout the financing process. They had ICBC insurance available at their showroom.
They didn't have the BC parks plate at first but they helped me to get one in a short time.
Thank you guys.
I sent emails to every Mitsubishi dealership in the lower mainland inquiring about vehicle options that would fit my needs. Most dealerships responded by telling me to come down and take a look at the lot. Shawn responded by actually suggesting options and providing details on vehicles that had my requested attributes! He even sent a video with his sales manager promising to beat any offer. When I showed up to look at the vehicle, Shawn gave the most thorough walk through of the Mirage SE that I ever encountered. He spoke about the construction of the frame, the layout of the engine, and even pointed out where each airbag was located. No other sales rep had as much expertise or was as forthcoming with information when I asked questions. Shawn and his sales manager walked me through the price breakdown and details of their offer. It was a refreshingly transparent and honest experience compared to negotiations at other dealerships. Ultimately, we struck a good deal and I've been happily driving my new vehicle for a little over a week now. If you're looking for a new vehicle, save yourself the headache and contact them first.
While picking up a friend who had dropped his vehicle off for servicing, I noticed a tech moving a customer vehicle without wearing gloves or a mask inside the cabin of the vehicle. While I did not see how they handled my buddy's vehicle personally, it concerned me about how the inside of his vehicle would be handled. With the current spike in COVID-19 cases, he and I had to sanitize everything down inside the cabin after the fact to feel safe.
They seemed to take care of his car well enough mechanically, but it's concerning to me that they don't seem to be taking the COVID-19 situation seriously.
I’ll never forget driving a brand new car off the lot for the first time. I thought getting there would be difficult and unease. I was totally wrong! Shawn and Todd are first of all amazing people and treat their customers like family. The moment I walked in and met Shawn I knew I was going to be taken care of. Thanks for making this experience fun and seamless.
Had a very positive experience with the sales team here at Wolfe Mitsubishi. Very courteous and professional. Great communication, great information provided and quick responses. The team went above and beyond. Very happy with the vehicles we bought. THANK YOU. GREAT WORK.
David and Sean made my purchasing experience very positive.
Had the most wonderful experience buying a new car here! The salesman were able to transition flawlessly to help me purchase this car. Helped me over the phone, and over multiple days. Dave and Shawn were just fantastic. Kind, professional, and honest. Made the whole process a breeze. 100% would recommend. And words cannot express how amazing my new Mitsubishi Eclipse Cross is!
I was Interested in gettin a new car as I have a baby on the way. Came in to Wolfe as I was interested in getting a mistubishi. Shawn and Brooke made the process a breeze, helping me get into a safer new reliable vehicle for me and my family. Super friendly staff at this location. If you looking into getting a new car stop by Wolfe mistubishi.
Overall, very satisfied with the customer service. Very friendly staff. We were greeted with smiles on both days we came in. Shawn was exceptionally great! I think he went above and beyond my expectations. Very knowledgeable and passionate about the brand and took the time to answer all our questions and even discuss other things and not just about trying to make a sale. He’s very personable and genuine in regards to his input and it made me feel confident that I could take his word. I didn’t feel rushed nor pressured. He guaranteed I’d be leaving with a smile. Definitely delivered on his promises and we got the vehicle on my birthday! It was a nice surprise to see a giant bow on our new vehicle. Even after the purchase was finalized he still continued his comradeship and answered more questions. It was a big milestone for my growing family being our 1st family vehicle and he made the entire experience memorable. Thank you Shawn! (Also, big shout out to Lance for dealing with a tough negotiator and making it happen too).
Overall, very satisfied with the customer service. Very friendly staff. We were greeted with smiles on both days we came in. Shawn was exceptionally great! I think he went above and beyond my expectations. Very knowledgeable and passionate about the brand and took the time to answer all our questions and even discuss other things and not just about trying to make a sale. He’s very personable and genuine in regards to his input and it made me feel confident that I could take his word. I didn’t feel rushed nor pressured. He guaranteed I’d be leaving with a smile. Definitely delivered on his promises and we got the vehicle on my birthday! It was a nice surprise to see a giant bow on our new vehicle. Even after the purchase was finalized he still continued his comradeship and answered more questions. It was a big milestone for my growing family being our 1st family vehicle and he made the entire experience memorable. Thank you Shawn! (Also, big shout out to Lance for dealing with a tough negotiator and making it happen too).
Great car buying experience. Knowledgeable team, super helpful and did what they said they would on time. Thank you.
Service was excellent, staff were some of the friendliest people I’ve ever met. Would definitely go back there again without a doubt.
I want to say that the service staff are excellent, but I bought a Phev thinking I would save Money only to find out that you have to do a service of $450.00, which I have never heard of such an expensive service before. The sales staff failed to mention this when I purchased the PHEV. Needless to say I will not be recommending this vehicle or this dealership to anyone else.
Phenomenal customer service. Contacted the dealership about a repair and had Todd invite me to stop by for a complementary replacement part. I was shocked at how accommodating and customer focused this dealership is. Good, honest, hard working staff who treat their customers extremely well. I wouldn’t hesitate at all when it comes to dealing with Todd and his staff. Highly recommended!
An appointment been set and confirmed yesterday for visit and test drive. Went there looking for the agent, next thing you heard the sold yesterday. The agent did not even bother to update nor inform me that the car si sold already. You travelled from Vancouver to showroom, then lance did not say anything. Think before going there. Not good experienced..
Awesome service and help from Lance, Brooke, and everyone else at Wolfe! We were interested in a vehicle and had to travel from Victoria. Lance was very honest, straightforward, and was fully aware and respectful of the fact that we had to travel to just see the vehicle. We ended up purchasing the vehicle, and Lance had everything arranged so that the process was super smooth and easy.
Bought our first Mitsubishi RVR in 2015. Cannot say enough good things about the sales team, service manager, (Rhonda), and the service technicians. I no longer own the 2015 RVR because the last time we brought it in for servicing Todd offered us such a good trade in we couldn't say no to a new 2018 RVR.
Last night we attended a clinic put on by Wolfe Mitsubishi for newer owners who may have questions about their new vehicles now that they have driven them for a while. Rhonda and Shelby gave us lots of information and tips, while the technician, Curtis, walked us through a typical brake job. Curtis is a natural teacher, not just very knowledgeable but able to convey that knowledge in a clear and concise manner.
Wolfe Mitsubishi really strives to make everyone feel at home.
The customer service here is impeccable. Not only that; the people that work here are not trying to harass, scam, or trick you into buying a car at all. They genuinely want you to leave with a car you can afford. Being someone whom has witnessed so many individuals who are tricked by salesmen into contracts they can’t get out of (and I’ve seen this happen at almost every Honda and Toyota dealership in surrey) I really appreciate this. I’m 19 and a student. I have a minimum wage job and I wouldn’t know to save my life if I’m being scammed into buying a car. Im so thankful I walked into this dealership and not another one. And I absolutely love my brand new car with practically 0 mileage that they somehow managed to work for me with my income. I don’t know about anyone reading this but I know for me, I’ll never stray away from Mitsubishi.
Excellent team at Wolfe Mitsubishi, especially the service department. Shelby and Rhonda were impeccable with their prompt and professional customer service. Lance and Dave were always helpful with any questions I had and were always welcoming. Thank you Wolfe Mitsubishi.
Very pleasant experience dealing with this dealership. Our sales person, Dakoda, was great to deal with and very knowledgeable about the products.
I had an amazing experience at Wolfe Mitsubishi. Dakoda and the rest of the team were very knowledgeable and helped me find the perfect car for my budget and lifestyle.
I was very pleased on how comfortable the whole staff makes you thru the process. i bought a RVR thru Dakota very nice and helpful and also really appreciate the fact can go back and are willing to answer my questions. Overall very happy with the service.
Me and my husband had a Toyota Rav 4 leased loan. Our debt was $18,000 we were to several cars dealers looking for help m
itigating our monthly payment including Toyota dealership and no one was able to help us or asking between $5,000 - $15,000 payment down if we want to change the Toyota Rav4 with another one. Finally we get in touch with Langley Wolfe Mitsubishi and they help us to change Rav4 with Eclipse Cross Mitsubishi and finally we put down $1,000 only. Thank you to Lance, Todd, Brooke, Mike for helping us and giving us back our worry free monthly payment.
We bought a new Outlander PHEV from Wolfe about a week ago. I have to tip my hat to the staff at Wolfe, with a special shout-out to Dave Berry (you're a very patient man!) Dave worked hard to get us into the car we wanted at a price we liked. Everyone at Wolfe was great to deal with - not something I can say for other dealerships. Big thanks and kudos to you guys at Wolfe Mitsubishi!
The best dealer ship in town the salesman Dakoda what a great guy very knowledgeable and very helpful Tod the manager very cool and friendly guy,we got a great deal For our trade, we are happy with our outlander PHEV👍
Thank you Wolf Mitsubishi👍
I can't say enough great things about Wolfe Mitsubishi. Dave Berry was always willing to answer our questions and responds very quickly to any correspondence, Todd McCormick spent countless hours with me on the phone trying to figure out the best way to make our purchase work for us, and Patrick Curtis offered really amazing customer service throughout. When it came time to sign the paperwork, Brooke Snow in the finance office was patient and kind. I will absolutely recommend Wolfe Mitsubishi!!
We just purchased an Outlander PHEV from Todd. What a great experience. From the minute we walked in until the day we picked up the vehicle. Lance was very helpful when we picked it up as Todd was off. Brooke in finance is amazing to deal with and Dakoda did the set up and walk through of the vehicle. Amazing dealership. Everyone is great to deal with!
I would not recommend this place, because sales manager Todd told us that our car is unsellable without even looking at it. He obviously didn’t care at all, because sales people in general know that all depends on a price. He was at least unprofessional. Well, he lost potential customers in one minute for the rest of my life. Todd, no shortage of people knowing their business in selling cars.
Todd McCormack sold us a 2010 Santa Fe and gave us an excellent deal, no hidden fees or surprises. Brooke in finance was very professional and personable. I would recommend Wolfe Mitsubishi in Langley B.C. and would call them when we need another vehicle.
Everyone was really great, and very willing to help. Perhaps interesting, what made me particularly interested to buy a car from them was that they didn't really seem to care about me too much - it showed that they were genuine, and weren't just trying to push a car on me. But they were also really willing to help and answer any questions. It was totally no pressure. Overall, the whole service experience was amazing, they were extremely organised and responsive, and tried their best to help me which I really appreciated. I will definitely go back there next time. Thank you!
After a harrowing experience trying to buy a Mitsubishi Outlander PHEV in Nanaimo we decided to return to Wolf (where we bought a Subaru several years prior with the same great experience). The buying process was night and day. Todd and Dave were a pleasure to deal with, open and upfront, they did what they said they would. They brought our attention to the usual accessories, insurances, extra warranties etc but were not at all pushy and were open to pointing us in other directions when what was on offer did not meet our needs or budget. If an issue arose, they immediately let us know. I would strongly recommend this place and I will certainly be recommending my friends and colleges try them too. This is more like what buying a 40-60k car should be like.
Thanks Wolf & team!
PS: Wolf, if ever you think of pushing your sales team to lie cheat and be pushy, like many other dealerships, don't! The only reason I didn't immediately return to your dealership is the distance. If I were on the mainland it would not have even crossed my mind to go elsewhere. I paid over $300 in ferry and other costs to come to you! Oh and these reviews count! I checked the reviews of the other horrid dealership I initially went to and they were what helped convinced me I should come to you.
FANTASTIC experience! Great overall...knowledgeable, friendly and professional. Dave Berry was amazing to work with :)) . He truly wanted to ensure I got the right vehicle, for the right price!
Amazing staff and customer service. Todd and Ronda do a great job at taking care of me whenever I come in!
I went in with my family to purchase a vehicle today. I dealt with Jason Young, he was very rude and made inappropriate comments. Was set on buying a vehicle, but his lack of respect and professionalism turned us away. We would not recommend dealing with Jason. He was not clear on details of the deal and tried to have my wife sign something while I was tending to our 2 year old son.
Dealt with Lance, and we ended up with the car we really wanted. It was sold pending pick up and from my understanding wolfe went above and beyond to help out the other people get into this car. Lance arranged a back up deal with me in the mean time. Wolfe continued to try and help the other buyers but it did not work out on their end. So Lance let me know right away and we had the car in our possesion the same day. It was a overall very good experience. Friendly staff, reasonable. And a very good price!
checked in for my regular SUV maintenance, staff are super friendly and makes you feel welcome. Car wash and vacuum are always free so I avail them every time I come visit. Parking is hard at times but fortunately someone is always leaving the parking lot and I take their spot but for the next guy I usually see them double park and wait. Ronda and Shelby are my favorite staff they are always helpful and informative in giving the information about the work done on my vehicle and what I should expect on my next scheduled maintenance. They also have a cozy waiting area where you can watch cable TV, connect to their free wifi, read car magazines or just have coffee or tea which is also free. Washroom is clean and tidy which is just beside the waiting area making it a plus. Overall good experience every time and most of my maintenance are free of charge especially for recalls and some minor issues I am having with my vehicle. They also offer free shuttle service if you intend to do other things instead of waiting so that you can do errands or need to be somewhere. Their drivers are courteous and super nice. I have two Mitsubishi vehicles I bring here for maintenance and I am always happy with the service I get and I highly recommended them.
Staff members are super friendly and treat you with dignity. Atmosphere was welcoming and friendly. Overall, my experience was great and highly recommend this location. Thank you Wolfe Mitsubishi for a new beginning.
Jason was welcoming & supportive throughout the whole process of buying my new car. When I raised any issue, he dealt with it efficiently & to my ful satisfaction. Thanks so much 🙏🏼
The service was great very friendly and efficient,Jason and Todd were the best. The receptionist there tried to help me with an issue with Budget, I have forgotten her name but I really appreciated her attempts to solve my problem. I think I got a fair price for my new car.
I have to admit -- this place is great when you have your first interaction with them, however after we bought our car, things seemed to progressively get worse over time. Somewhat recently during inquiry/negotiation for a trade-up to a newer/better mode, they got a bit snippy and confrontational. Additionally, they never seem to have loaner cars (despite advertising free loaners the entire time) and also sometimes forget to knock off the oil cost for "Oil Change for Life" customers at service appointments. But their service work and team, however, is highly skilled and professional and probably the best in the Lower Mainland.
I don't know if it's an actual downward trend in the admin/sales staff mood, their post-sale approach, or just a series of bad days, but it's starting to feel less and less like a welcoming environment.
She went the extra mile this visit, and actually brought the brake in to show me how they measure the wear. I am confident that I can ask her for an honest opinion on any problems that can occur with my vehicle
Very professional, extremely knowledgeable and very helpful.
Jeff is always great to deal with. Makes sure that everything is looked after and goes out of his way to help you with any problems. Great ambassador for your company.
I am an out of town buyer from Calgary. I had been searching Alberta for a Volvo XC90 V8 model with all of the options. I couldn't find it in Alberta so I widened the search to include BC, Saskatchewan, and Manitoba. Wolfe Mitsubishi had the best deal on the 2010 Volvo XC90 V8 and it had very low kms. I contacted them online from their website and requested more information.
Since the first contact, everyone was prompt and professional. When I was ready to make the purchase, I still had some reservations since I would be coming from out of town. They reassured me that they would hold the vehicle and I would have every chance to inspect it and make my final decision. They offered to pick me and wife up from the airport. Everything seemed right so I took the plunge and booked the flight.
Their manager picked us up from the airport and brought us the dealership. The Volvo was all prepared and ready for us to see. My wife and I took it for a test drive. We spent a lot of time checking every feature in great detail. They did not rush us at all. The sales person helped answer all questions that came up. Everything was as they described it so we decided to finalize the purchase.
It was quick and painless to fill out the purchase paperwork. The business manager was friendly and helpful. They helped make arrangements for temporary insurance and registration. We are from Alberta so we are not familiar with ICBC. We finished all of the paperwork and loaded up the Volvo for the drive back.
All and all I can say that they are a great team at Wolfe Mitsubishi. We received a great deal on the Volvo and they went above and beyond to make sure that the process was smooth and enjoyable.
Thank you.
The guys that sold me my first car were unreal. Best service.