I had a very poor service with emmanuel.my door panell atturature was fix but they did not put back my tweeter.and he lied to me.he made come to check my door panel and deny they cannot do anything about it.i calld before i notice and when i came he said it was noted that they put the tweet back.i have proof becoz i when to performa e car to check my car..
Lack of expertise is a reason of long service times out of your pocket.
Waste of time and money.
Luck of expertise is a reason of long service times out of your pocket .
Waste of time and money.
Poor service, don't know what they are doing, all training cost push on customers.
My experience here was that the sales team are friendly enough, and as a new buyer you will be afforded a lot of pleasantries.. However, once I became a customer nobody cared to deal with any issues, even if they were caused by the staff's own errors, I was palmed off to different teams and departments within Mitsubishi. Furthermore what was discussed and what actually appeared on the paperwork are two very different things. My advice if you do choose to purchase from here, is make sure at no point you leave the dealership and come back to sign additional/different paperwork and if this is asked of you as it was of me, triple check that what was agreed/previously signed is the same as what you're being asked to sign (this is a common trick in the industry I wasn't aware of). Mitsubishi as a brand I think is great, I go to the Langley Wolfe dealership on a regular basis and they are fantastic, as for North Van, I would rather drive out an hour than deal with this place.
Recently purchased a 2020 Outlander PHEV. Antonio was mainly the one who helped us. He was very patient, friendly, and knowledgeable. And bonus points for being able to speak Mandarin so my mum could understand!
I bought our car here and chose as my only place to go for maintenance because of their great services and performances! Kudos to the parts and service department 👍 thank you for your services, satisfaction guaranteed!!
Damian, Danny, and Mike were very helpful and knowledgeable. We were on a tight schedule because we don’t live in Vancouver, so the staff worked overtime to ensure we got our car and were on our way in a timely fashion. Highly recommend. Thanks so much guys!
Damian, Danny, and Mike were very helpful and knowledgeable. We were on a tight schedule because we don’t live in Vancouver, so the staff worked overtime to ensure we got our car and were on our way in a timely fashion. Highly recommend. Thanks so much guys!
I began bringing my old car to North Van Mitsubishi when the dealership I purchased the vehicle from closed down. The staff at their service department are professional and care about their customers. They provide me with their honest opinion instead of pushing for unnecessary things.
When I was considering trading in my vehicle last year, their sales team provided answers to my questions/concerns.
Fast forward to last month, I finally brought my old car in for a trade in. Danny has been very helpful along the way, and patiently made sure I did not rush to a decision even when I told him I've made up my mind. Although there were some small hiccups with the special requests (I wanted my own tires put on the new car), he took the time to ensure everything is made right.
Their superb service sure made me one of their loyal customers!
Terry and Emmanuel along with the crew in the service department did an exceptional job on my vehicle today. It was a last minute appointment with complicated work and had the parts on hand.
Pretty pleased they could do this job today as I was not expecting to get it done so fast.
Thanks guys!
Roger De Pieri
I brought my daughters Mitsubishi RVR in because it was making a lot of noise in the back. Turns out it was the differential. Thanks to the great warranty for this vehicle, and Emmanuel checking into coverage, this costly repair was covered by warranty. From start to finish...when the car was returned washed and vacuumed...the service was excellent! The parts had to be ordered in and Emmanuel kept the car, keeping in touch with regular updates. I can't say enough about my experience, and the pleasure it was to have Emmanuel looking after all the details. I will definitely be coming back. Thank you, Ann Hickey
We had a Suzuki that was in a desperate need of TLC at 200k km. Emmanuel and his team were thorough and went above and beyond what we expected for the service to be. The service was fast, reliable, friendly and Emmanuel was able to get us a deal on our windshield. We would recommend North Van Mitsubishi to anyone. We look forward to doing business with you again in the near future.
I just get my car today. I communicated with my dealer Antonio Wang two weeks ago and I get the car so fast in a reasonable low price. He gave me really detailed and clearly explain of the car. The quality and condition of the car is so nice. He also helped me a lot on the applying of my loan. That is the best service I've ever had on buying car.
Val was very personable to deal with. Would recommend 100%. Overall a great experience dealing with North Van Mitsubishi!
Amazing experience from the service team. During this odd time, they offer a pick and drop off service with access to a rental car.
Friendly and polite service with thorough work on the car.
Would recommend 10/10
I just bought an Outlander PHEV from Danny, thank you for the great service Danny you were very helpful and also very knowledgeable about the cars you sell. Damian was also helpful with the figures. Also the finance manager Chris was amazing . Thank you to the whole team at North Vancouver Mitsubishi. My wife will definitely be considering buying her next car from you.
I bought a used car from Danny. (2017 Fiat Spider 124). He was very honest and went above board for me. I was impressed with the responsiveness and integrity of him and of everyone at the store. Damien, the manager, was very forth-coming and communicated very well. They did not "play games" with me and were very transparent. I live 7 hours north of Vancouver and had the car shipped. They were able to help me work through all the details. I am extremely happy with Danny, Damien, Mike and everyone at North Van Mitsubishi. I would not hesitate to buy from them again, regardless of where you live. They are worth the drive! Highly Recommend them!
I'd like to thank Emmanuel, Austin and team at North Shore Mitsubishi; they went above and beyond and the customer service was exceptional. Despite a glitch in their system that caused a delay for my key being programmed, they went out of their way to turn a negative situation positive, I will definitely return there to have work done and would recommend to others. A bonus: my car was vacuumed and cleaned complimentary when I returned!
I called and booked my first service appointment and when I arrived, the service department didn't have my appointment on record. The service department honoured that I had booked my appointment, got my car serviced within the same time period they had originally told me it would take even though they already had a customers car being serviced. This is fantastic service, so happy!!
This will be your favorite dealership. Great people offering best services. Thanks Josh and Rocko, and the whole Mitsubishi team.
My last time I had an experience with the dealership put a sour taste in my mouth. They changed my oil and 2 weeks later, the piece they pull down to get to the oil filter fell down while driving on the highway. I went in for them to put it back on and the guy was rude and said "that wasn't us, why are you going under your car yourself?" I was very appalled and it was the biggest deal to the guy to figure out what he will do to put it back on properly cause he told me it was broken. Continuing review at Langley Mitsubishi if you're interested in knowing what they say about North Van Mitsubishi
My last time I had an experience with the dealership put a sour taste in my mouth. They changed my oil and 2 weeks later, the piece they pull down to get to the oil filter fell down while driving on the highway. I went in for them to put it back on and the guy was rude and said "that wasn't us, why are you going under your car yourself?" I was very appalled and it was the biggest deal to the guy to figure out what he will do to put it back on properly cause he told me it was broken. Continuing review at Langley Mitsubishi if you're interested in knowing what they say about North Van Mitsubishi
Rocko, Josh and the team really help my young family find the perfect car. So happy with my car and the service I received. They went the extra mile to make sure we were completely satisfied. I recommend them highly.
Purchased a brand new outlander. They made sure that we get the right car (color and trim). They had to scrape the bottom of the barrel just to make me happy. Kudos to all the staff. Special mention to danny rocko and mike. Also kuya nelson and collins. Great people. Great car!
Good and useful help. Thanks Josh!
Emmanuel from Service department helped me with problems with Bluetooth calls.
The Bluetooth app has calls routed through passenger speaker and limits the volume of the call. I couldn't hear the calls using this option.
He showed me how to use Apple car play app that allows you to increase speaker volume and use navigation app.
Thank you very much Emmanuel!
Great service. The mechanics are the best....
The group in the service department is extremely knowledgeable and I really feel like they want to give me the best service that they can without adding any unnecessary work.
Great experience buy my new car, Austin is a great sales guy and help out a lot learning how to operate the PHEV. Would recommend this dealer!
I recently bought a PHEV from Danny at North Van Mitsubishi. I got great customer service from Danny, Rocko and everyone else I dealt with. I’m looking forward to returning for my services in the future. :)
Friendly. Good service. Love my Mitsubishi PHEV Outlander.
These folks are great. Traded in my Jeep and bought a new PHEV Outlander. Their servicing is great, always transparent and friendly. Things like washing and valeting your car every service make it a great service and somewhere you're happy to spend money at.
Edit:
Thank you Dan for making things right. Took a little bit but things were settled appropriately.
Pax at North Shore Mitsubishi introduced me to the RVR. he was knowledgeable, and responded to my specific test-driving requirements. even teaching me how to use the back-up cam. He was polite and the entire experience was a pleasure. I am now a very happy owner of my 1st Mitsubishi vehicle! I look forward to the 8 years of great service at North Shore Mitsubishi for the remaining 8 years on my warranty. I highly reccommend this dealership, as every person i have had contact with there has been professional and genuinely cordial .This should be your 1st stop in the search for a vehicle.
I just completed a trade with North Vancouver Mitsubishi. Brittany, Adam and Austin in the front are amazing!!!! They listen to your needs and will do everything in their power to accommodate! The service staff are very friendly and helpful. Adam went through everything very thoroughly and Brittany made my trade as easy as possible. Austin was super friendly and helpful as well. The team is truly focused on building relationships first and selling cars second. I cannot rave about them enough! Whatever vehicle you are looking for, you should go to Brittany, Adam and Austin at North Vancouver Mitsubishi!!
Bought a car in the summer from a gentleman named Deshawn at this dealership. Was a great decision and I have nothing but good things to say about my Mitsubishi. He had asked for a google review and I am happy to do so. I brought my vehicle in for service and he greeted me and remembered me long after I bought. Felt good. The service department Terry was very helpful. Would recommend buying and even coming to say hi to the staff. Thank you guys.
Max worked with me to purchase my Hyundai Elantra Sport. He had everything ready for me when I arrived. The atmosphere was bright clean and friendly. Will definitely recommend North Vancouver Mitsubishi to my family and friends.... Ask for Max !
Just wanted to say a big thank you for the excellent service I have received at North Vancovuer Mitsubishi. I had a problem with starting my car as it was intermittently turning over, and the guys at NVM had the problem fixed at little charge to me (could have put in a new started or alternator for all I knew!). I am grateful for their honesty in a sometimes dishonest business, and I will certainly come back there for all my service!! Thanks to Terry and the crew!!
I am sorry to read such negative reviews on North Vancouver Mitsubishi. I have dealt with this Business for more than 15 years and bought 3 vehicles from them.
The Staff has been polite and the Owner is a wonderful man.
I have had excellent service and am very happy to give them my business.
Its a shame people are fast to gripe about problems online, but forget to write positive reviews.
I too am guilty of this, so now I'm writing in defense of this dealership.
I think the negative reviews are isolated cases and on a whole North Vancouver Mitsubishi is a good business.
Keep up the good work and thank you for you good service..
The most abysmal experience I've ever had in buying a car - and that says a lot.
I came in looking at a car that they had posted on CraigsList. This was clearly with a CLEAN title - that is to say it was never damaged and listed as REBUILT by ICBC.
I checked the car out - it stunk like a cat little, so I almost walked away right there, but we haggled and they agreed to get it fully cleaned, etc. I also enquired about any damage on the car - never once did anyone admit that this vehicle was damaged.
We started haggling about the purchase price (which was very low for such a car), and we eventually agreed on a price. I even put down a significant down payment. With still no word from them at all about any damage!
Only at the very last second, with me demanding that I want to see the ICBC damage report on the car - did they finally provide it. This showed 4 collisions with some being quite extensive!
I was furious, to have my time so blatantly wasted. I asked a number of direct questions as to why they didn't tell me this, if they knew about it before - and all their answers were grossly unprofessional ("we're selling this for a customer, we don't know what the history was, etc").
What really points towards them being fraudsters is the fact that after this incident - the car was re-posted on CraigsList STILL with a clean title!
Stay away from these scam artists, at all costs!
I scheduled a simple 30 minute oil change appointment over the phone. When I promptly arrived, the service advisor told me the shop was running behind schedule and said it might take an hour to finish. He did not offer a courtesy vehicle.
I decided to walk around outside, come back promptly at the 1 hour mark, and have a seat in the lounge. The service advisor saw me come in, but said absolutely nothing to me, such as if my car will be ready shortly. At this point, I decided to test his professionalism by patiently and silently waiting in the lounge until he would say anything.
After 2.5 hours after I dropped off my car, he called me over to "explain" the work order. He said there was a recall that had been fixed for free (although I never received a notice in the mail, nor did he tell me he was going to perform the recall at any point). He said my cabin air filter was extremely dirty and that it was "up to me" if I wanted a new one. Well obviously, I am breathing that air so I agreed to that. He did not care to explain any of the notes on the inspection sheet, such as my need for new wipers and tires soon.
Another 15 minutes pass and I finally receive my keys back. Back in my car, I notice that some things from my glove compartment (including a backup cellphone) were on the chair and not put back. On the bright side, I got a free carwash?
North Vancouver Mitsubishi had a great staff. They were very well up to date on the all current cars from every dealership. I told them I was interested in a new vehicle and a couple minutes later I was behind the wheel of a 2014 Outlander for a test drive. I couldn't believe how great of a vehicle it was. It handled each corner with precision and was equipped with amazing safety features (my wife loved the rearview mirror). I bought the Outlander the next day and 25,000kms later i have yet to see any issues!!!
I strongly recommend