Unfortunately employee treatment isn't good. Getting back to the bargaining table and working out a fair deal needs to be done.
Terrible level of customer service from the parts department. Clueless would be an understatement. A $75.00 rubber CV joint boot had to be specially ordered from Germany because they do not hold it in stock (a common wear part). To replace the driveshaft itself costs over ten times as much as their nearest competitor. A complete rip off - we feel our trust has been betrayed and we'll never use shop here again. Stay well away and spend your money where you get better value and customer service.
Purchased a vehicle. Overall the experience was fine. Developed a leak in a tire right after purchase, checked and found all tire pressure were set low from dealer. TPMS had not been properly set at time of purchase. Salesman who sold the car no longer worked there. Sales department did not want to assist with cost of repair, despite the timeline being so close to purchase and no visible nail to say it had happened after purchase. 90 day guarantee obviously means nothing to Sales department. Service was fine to deal with, but did not want to speak to me much, knowing there was contention about who had to pay for the flat repair. Having worked at dealerships locally I know that others offer better. Flats happen, it may have been after I drove it off the lot, but it may not have. A cheap fix for Sales to make a customer happy and to know they stand by their cars, or a negative experience for a paying customer. They chose the latter.
Ken is absolutely amazing at his job and made buying my first car an awesome experience! He truly and genuinely cares about the happiness of buyers, and the quality and care of the cars. Him and all staff were wonderful during the process of me buying my car and when I'm ready for my next car I will definitely be back.
Absolutely love dealing with the staff here. Always go above and beyond. Noah was amazing today. Can't thank you all enough for making my visits so enjoyable and stress free. Knowledgeable, friendly and always totally professional.
A big shout out to Daniel Low at Three Point Motors in Victoria, BC..... for taking such good care of me in my time of need!!! I pulled over on the shoulder to help my friends dogs who were wandering in the middle of the road..... once they were safely inside, I returned to my vehicle to find that my two dogs had somehow hit the lock button from the inside! I couldn't get in and my purse had my keys in it on the passenger seat!!! I called Daniel Low and he was quick to jump to my aid and got Roadside Assistance to come and help me!
Again, thank you Daniel and Three Point Motors!!! You're awesome!!!
Half a million dollars!!!
If I had it, I would definitely.
Visit this place to see this absolute beauty.!!! Plus a whole new variety of mercedes rides. Worth it if you love cars.
Sales: @ken, outstanding salesmanship, great knowledge, and a good heart to hear you out. Why??!! Because he have seen enough to know what people deserve.
Cheers
Such a Simple Sales Approach
Dave and Dylan were surprisingly easy to deal with in purchasing a pre-owned vehicle, here in Victoria. They were, forthright, and respectful as we worked through the process. They removed barriers, creating an enjoyable experience. I really appreciated their professionalism. - Thank you
Kevin,
Purchased a 2013 Honda Civic Dec 2020. Upon delivery of the vehicle, it was noticed that the driver's side defrost was not working at all. (I could not check this during my inspection at the dealership because it was a sunny mid day and no defrost was required).
I immediately reported to the sales associate who sold me the car to have it rectified as it was clearly checked off on their inspection report that they've done prior to sale. The associate took the car back to the dealership for inspection and told me later that its probably the coil on the mirror that's wrong. In my mind, I thought that this was going to get fixed when he took the car back...
I emailed the associate agin to see if it would be possible to have the defrost fixed and the car returned but instead his manager emailed to me arguing that they have gone above and beyond to meet my needs and that the company doesn't have any more money to be spent on this vehicle. The only thing they said that they can offer is a courtesy car while I get this fixed myself. I don't need a courtesy car since this is a second vehicle for my family... To be fair, having a malfunction driver's side defrost system during the winter is a safety concern for me.
Oh, the manager's argument was that the defrost problem seen on that vehicle is a fair ware and tare based on vehicle's age...Yes it may be a normal ware and tare given the vehicle's age but that still doesn't justify the fact that it wasn't working at all when your associate delivered the car after your inspection report said that it was checked off....
The manager further went on in the email as to what they've done to meet my needs up to that point:
Yes, they offered free courtesy rides to and from the house (which I never asked for, it was offered to me).
Yes, they did give me a discount (approx. $1500) from the selling price (but this is a fair game when buying a used car).
Yes, they did clean and polish the minor scratches around the body with a paint marker and gave me a fresh one to keep (this is a very minor touch-up and work).
Yes, they did fix the rubber trim on one of the windows (which again is all part of negotiation that attracted me to buy this vehicle in the first place).
But what does all the above have to do with the remedy of the driver's side defrost mirror? Again, your inspection report clearly had a "checked mark" on the defrost system that it is working normally, and yet, the first thing I noticed the night the car was delivered to my house was that it wasn't working at all.
I emailed back to the manager for further justification and clarification regarding this matter but no more replies were made from him or the associate thereafter.
I did not contact them back as sufficient time was spent communicating with them to no avail. Overall, very unfortunate to see such poor customer service delivered by MB team. Simply said, "not true to their game". The only good thing about this whole thing was that the sales associate who handled my sale was nice, friendly and fairly responsive to my questions and communication. But aren't all salesperson nice and friendly? My eyebrows are forever raised on the person that performed the inspection of the vehicle.
Took my SUV to the Three Point for a steering rack recall and routine oil and filter change. I did my own maintenance on my old car, but since my new to me SUV is fairly recent (2013) low mileage and my first Mercedes model I decided to give Three Point Motors an opportunity to earn my business. I must admit I was quite skeptical at first,but my service advisor Noah Charlton was very knowledgeable and walked me through the inspection, work done and what most important he was completely honest about what my SUV will/might need in the future. So far I am impressed and definitely will come back for my service needs when and if they come up
Ken Dinnadge made buying a Sprinter a great experience super helpful, with great advice and also personally connecting me with contacts for what I want to do with my Van. Not only did he stay late to complete my purchase considering my time constraints but came in on his day off to hook me up and send me on my way! I can’t recommend Ken enough gave me straight facts and no pressure and let me come to my own decision. If your in the market for a Van Ken is the man to see!
Excellent experience with sales Dale Lang - friendly and great sense of humor. Showing Smart cars may not be the most exciting or profitable for any dealership, however Dale was very engaged and knowledgeable. Presently Three Point has a few excellent Smart fortwo's including an electric version. They are polished to perfection. Thank you Dale!
I would like to share what a positive experience I had getting my Mercedes serviced last week at three point motors. I have an older model and with that comes a laundry list of symptoms from wearing parts and aging systems. Noah, in the service department, helped guide me through this process in a calm and professional manner. He pointed out the most pressing matters and made a priority list for me as to not be overwhelmed. He then went out of his way to accommodate my schedule and level of comfort with the process. The service has always been A very good experience at three point but Noah has just elevated that for me.
Parts department staff are super helpful and the parts themselves were shockingly fair
Staff went well out of their way to actually help me install a part in my sprinter van which was really nice of them!
Friendly sales guys. The lot needs to be way larger though.
Our first experience with Three Point Motors and a Mercedes (GLE-450) has been excellent. Our salesman Ken Dinnadge was knowledgeable and easy to deal with from start to finish. The test drive process was stress-free and Ken encouraged us to sample luxurious Mercedes products with ease! We were offered fair trade in for our vehicle without the usual car dealership low ball haggling which was very refreshing. We're hoping the tranquility continues once we come to the service & maintenance stages but to date the overall experience has been outstanding!
When I first bought my Mercedes B200TURBO, I took it to a variety of places around town to have work done on it, as I was under the false assumption that the dealership was going to cost SO much more. Unfortunately, all those other places let me down by doing shoddy work, so despite saving a little on the shop rate, I was actually causing myself more grief.
Three Point Motors has shown me real value in coming to them. Yes, their hourly rate is a little bit higher, but I know that I'll drive away in a refreshed car that feels new again, without any concern. They stay in touch via text while they service the car, and checking in/out with Jeremy or Noah makes the process easy, and lowers my stress.
I believe their mechanics/technicians are extremely thorough. When they notice anything awry under the hood or under the car, even if it's not on the work order, they fix it.
Most notably: a job I had done on my car at another shop took 4hrs, and cost a fortune. I ended up having the wrong spark plugs installed, they fouled, caused a misfire, and it ended in a disaster. The guys at Three Point did the same job in 2hrs, with better workmanship, using only the best parts. The saying, "do it right, or do it twice" stands true here.
Come to these guys and it'll only need to be done once.
Recently came in with a couple issues with my MB and had the privilege to deal with Noah Charlton. Noah and the entire service team went over and above what is expected with prompt, efficient and courteous service to get me and my car in and out extremely quick and made my visit a very positive one. Thanks again!!
Ken dinnadge the sales rep and Matthew Higgins the finance guy was great to deal with and was not trying to push too hard to warranties. There were ZERO surprises and this was the best overall experience I’ve had buying a new vehicle. Thanks guys!
Easily the worst Mercedes dealership I've dealt with. Although technically I have never dealt with them as they don't return calls. They're good at taking a message, but nobody ever calls you back. Clearly the fact you only have one option in Victoria has lead to missing the mark at this location.
Outstanding service at MB in Victoria. My sales person was Ken who did an excellent job not just to sell me a car, but to show me professionalism and beyond customer service. Financial part with Mathew went smooth. He and his manager Marko take the utmost care of their clientele and the cars. Highly recommended to all future customers!
This week I bought a 2013 Lexus GS 350. My salesman was Daniel Low his service was amazing from the start. I live on the mainland so we did the deal via email. He was honest straight forward, direct and a genuinely nice person. Very knowledgeable and helped me set up and show me the vehicle even though it wasn't a Mercedes at the delivery.
He showed respect by offering a fair value on my trade the first time around with appraising the vehicle remotely. He also took off additional money for my ferry trip without even asking.
Even though I was not buying a brand new Mercedes I felt he treated me as a customer that was.
I would highly recommend Daniel Low to anyone looking for a new Mercedes or any of there used inventory.
If they have other used Lexus vehicles in when I am looking for my next vehicle I would definitely see him again.
Thanks for everything!
Three Point motors has had my loyalty for the last 4 years. The reason for that is Daniel Low’s great attention to detail and a level of service that goes above and beyond expectation. I would recommend him for all your automative needs.
Very efficient and professional help while dropping of car for service.
Matthew Higgins professionalism and kindness is truly remarkable. The process was simple and effortless. It was my pleasure to deal there. Thanks very much.
Rock on the highway shattered the sunroof panel on my GLK on a Saturday. Dave and Dale got it sealed up to get me through the weekend and got me in Monday morning for a prompt fix. You guys rock!!
Purchased a 2017 vehicle with approximately ~5800 km's in 2018. Since I've driven it modestly with mileage sitting at ~23'000. First time vehicle malfunctioned was just before Christmas 2018 so over the holidays for approximately 10 days I was without a vehicle with a two year old. Far from an ideal situation. I am now having the same issue with the vehicle losing battery charge overnight and check engine light on. Called to arrange a warranty appointment and was told that they are unable to fix the vehicle as service department is on strike.
When you purchase a vehicle at a slight premium with the expectation that it will be warrantied, it makes little sense to keep the vehicle given the history. The car has been anything but reliable. Considering selling vehicle privately and cutting my losses/relationship with the vehicle/group.
The best place to buy a Mercedes-Benz. Always get treated well while shopping here
This company is not respecting the union staff who have been out for over 7 weeks, and they fly out their Toronto lawyer first class to pretend to bargain. Get back to the bargaining table and stop breaking the law. Seven weeks??!! Let's go!
Always a great experience at Three Point. We deal with Ken K, excellent service and guidance.
Had my e320 dropped off to have a new key married to my ignition module and was told it whould take a week long Story short I called a week later only to find out they have bin on strike or something was told I should get a call from the manager and never did not happy atall with this service I cant even get my kid to all of his weekly activities
Thank you so much Ray!! Above and beyond hands down! Quick, friendly service Ray saved our weekend got us in and out! Thank you!! Amazing service!
I have been dealing with Three Point Motors since about 2008. It's not very often in the Service world you find genuine representatives that promote the brand yet put customers needs first. I visited Three Point Motors so many years and I felt that I wasn't treated close to the level I received with GREG WILLIAMS. The advising on product and options are totally customer oriented, and based on what is needed. His deep knowledge about the products and exceptional service level made the entire experience very positive, impressive and I feel respected.
I have to say Greg is absolutely an amazing service advisor and thank you so much for the great experience!
Regards,
Elena
The only alternative for Mercedes-Benz lovers on the island. Don't bother with their Nanaimo location (see my other review). I've bought 7 cars over the past 11 years from dealers around BC. 4 from this dealer alone. My experiences were mixed, but mostly good enough to come back over and over. However, staff and attitudes change over time. After Scott S. left as GM, it doesn't have the same good vibe for me when visiting the sales floor. As for their service side, they will nickel and dime you if you car has to stay in overnight for no fault of your own. Mind you, the service manager, Scott M. (the other one) makes it right and overall I would consider returning for another purchase, but also considering switching brands. 3.5 stars overall.
I spent over 100 dollars did a brake system diagnosis at here because the brake makes a loud squealing noise. And the advisor asked me to replace the pads and rotors, so I spent another 900 dollars to do this. Then, the noise remain the same. A thousand bucks cannot even fix a small problem at here.
Edit：
The problem has fixed. Thanks to Mr Scott Murley and Mr Dale Smith, very nice people.
Very Positive. Reassuring service. Good advice and estimate given.
Both Dylan Johnson and Scott Murley have exceeded my expectations in customer service. I am very pleased to have received attentive professionals for my automotive needs.
Great staff, will be going back for my next purchase
Leased a C43 Amg back in November 2018 that had about 2500km and after my first service my mechanic informed me my front two tires were worn down to the metal threads. My tire has since bursted and I've spent about 650$ on tires and alignment will cost another 1200$. Dealership was no help and stated this car is out of warranty service for this issue even though the car is less than a year old and has 17000Km. This dealership is just about sales no customer service or additional help. If you have to buy from them get the tires and alignment checked as well as any parts with 1 year warranty.
I was left disappointed by a delay in the supply chain - however I received a call by the parts manager. He was extremely helpful and did all he could to resolve the situation. The 3 stars is more reflective of Mercedes as a brand that the parts department 'per se' - there's a fine line between profit and greed. Feeling pushed down an expensive route on a part worth pennies destroys all trust.
Worst Services in Victoria BC !! If you want to get a better services from there, please dress nicely before you go~!
It was a pleasure to do business with Daniel Low. Both my friend and I bought preowned cars through him, and we were treated really well.
Definitely recommend him.
E-mailed twice about the new G Wagon, didn't receive a response. You guys sell CARS and your job is to respond to customers about Are you selling gold? Is the car so special you can't even bother to respond?
Warning to all women: only take your car here to get serviced if you want to be charged for work you didn’t authorize and then have misogynistic male staff suggest that you ask your boyfriend to pay for said work. I was told I was getting a free inspection, made it abundantly clear not to have work done without my consent and then walked in to a $450 bill?! This is why women get warned to bring men with them when they go to a mechanic. Upselling services you don’t need and overcharging for them. I was told I need a brake fluid change. I went to my regular mechanic who told me it was nowhere near requiring a brake fluid change. I thought this was an isolated incident until I talked to other women Greg has done this to. Be warned. Stay the hell away.
Took my vehicle in for service a few times. Terrible customer service is pretty consistent. Staff ignore customers, service work wasn't done correctly and pricing is high. Mercedes is a premium brand but you definitely do not get premium service at this location.
I love to this place very much.
Took my sprinter to see the team at Three Point. Greg met me with a smile and taught me a whole bunch of new things about my sprinter. They really took the time to make sure I had a great experience and were very knowledgeable. They even helped me replace a part that wasn't covered under warranty, at no charge!
Customer service in the service center is absolutely awful. The rep in charge of this area needs some serious work on how to treat customers. I'm taking my car to another place nearby exclusively because of the rude behavior of this guy.
Dropped the car off (running great) for an oil change, picked it up, check engine light is on, and smoke blows from exhaust on startup.
Good thing I'm treated well at the new place I'm going to, they'll sort out this mess.
AVOID this place at all costs, they show little respect for customers.
Excellent customer service. Above average and more than fair when it came to charging me for fixing my little "Sunshine". Have bought 2 MB from this dealership and have always been treated like royalty. The cars I purchased never gave me any trouble( just the usual maintenance) and I believe I will always be a customer of Three Point Motors. Mr. David Rabii assisted me in my purchase and gave me a very fair trade-in price for my older MB. David also found me my new dream car and spent a great deal of time with us to make sure we were happy. David followed up with us and assured us that if we ever have any concerns to just call him direct.Please go and see David Rabii and remember - You Gotta Shop at Three Point Motors!
I entered your dealership at approx 1:30 on Sunday July 30, 2017. Salesman was busy with some people, talked to me while I went into showroom. He said he was busy, would be with me shortly when he finished up with these people. Appropriate.
I walked around the showroom, then out to the sales lot while waiting for him, I was looking for a larger SUV type vehicle which has some towing capacity.
It was about 30 minutes I had waited while he was with the others, on many occasions I looked to them and the salesman was on his cell phone, I was thinking this may be a little frustrating for those people.
I saw him finish up and say good by to them, I was still outside. We talked a little of what I was looking for, and I told him I was most interested in the red SUV inside the showroom, nice vehicle with larger towing capacity. We were walking in side when he stopped as I walked up to the vehicle. I looked back and he had stopped, was again talking on his cell phone. After many minutes he came to me and we talked a little from outside the vehicle, as I opened the door, he pulled his cell phone out again and talked again for some time, I was getting frustrated at this point. He then came back to me after some time again and by now I had a lot of questions regarding the features inside this nice vehicle, as we were talking while I was sitting inside the car, he again pulled his cell phone and walked away from me, leaving me inside as he walked outside the showroom talking on his cell phone.
After about 5 minutes I simply left as he was laughing and talking outside to someone on his phone.
Question ?
Is this standard operating procedure for salesman at your dealership ?
I have a lot of money, and will not be making a purchase after being treated so rude by your staff.
Three Point Motors sells the brand that is very popular in Victoria and highly regarded in general and they are excellent at selling it. However, once your car is out of the dealership I strongly recommend to have it serviced elsewhere. We drive two MBs and it seems we have regular "dates" with the service departments , definitely more than we would want. The latest "pearl" was about the trunk door that I couldn't lock. Somehow they managed to squeeze my appointment for the next day and it took them a day to inform me that the lock was not working. Paid $77 for diagnostics for something I already knew. I was told the problem was common for my model, but of course, they didn't have a part in stock. Two weeks later , I was still driving around town with the unlocked and unsecured vehicle, since we have been waiting for the part to come from Toronto. Hmmm, that was promised last week, but so far no phone calls yet.
Since I was tired of loading and unloading content kept in my car daily, I tried spraying the lock with WD 40. Four sprays seemed to have solved the problem.
So much for competence and respectful customer service.
Bought a 2017 GLS 450 from Daniel Low and he is professional, knowledgeable, friendly and super helpful! Daniel made my purchase very easy and is always there to help out in every aspect, even after the purchase, he still helps me connect with services department whenever my car needs services. He provides truly seamless service. Every question was answered by him patiently and with enthusiasm in a time manner. It has been clear right from the beginning that Daniel is a proud Mercedes sales and lease consultant and cares for his clients. The dealership itself is very well laid out and accommodating, always having coffee and cookies for the clients. Right from when you enter the dealership you are made to feel like you belong. This is the first Mercedes that I have purchased from Deniel and I will definitely recommend him to others. Thank you, Daniel. This SUV is exceptional!!"