From the day I purchased my 2016 smart car, there have been nothing but issues. I continue to give this business the benefit of the doubt. But every time something goes wrong. June 92020, after making a phone call on June 4 to make sure that my pre service package I have is still covered. The voice recorded conversation with the service lady confirms that I am still covered. When I get to the location at Mercedes-Benz heritage valley they tell me that my service is no longer covered. So then I talked to Troy the manager and he said there’s nothing he can do. I was shocked considering they said that I was covered. Then I proceeded to tell him that I had 48 months worth of prepaid maintenance. He says nope 36. I said no it’s 48. Confirm it with Doug the finance guy. Doug was unavailable so Troy went and looked himself and found a deal and said yes you’re covered for 48 months but only for service calls for the four years. So now that I drove from Tofield 45 minutes out, I asked him what are you going to do now that all of this has come to light. He says I will give you a 15% off service. I said you’re kidding. Please if anybody is reading this do not take your vehicle to get service there it is nothing but a hassle!
My wife and I purchased a 2018 GLA 45 AMG.
First off, the purchasing experience was to be as expected. Manny Martinez was amazing, above and beyond. After that everyone else we spoke to did not meet our expectations.
The big problem: the control arm on my front driver's side broke. On a car with merely 4300 km on it and all the extended warranty available to me.
It would not have been an issue if they simply covered it by warranty. Instead the service manager advised me to go through insurance and that insurance would chase down warranty if need be. (I later found out from my insurance that this isn't the case I am simply put down as "at fault" and take full blame for the defect not to mention lose my "accident forgiveness perk").
I was pulling into my parking lot when it broke and it caused an estimated $8700.00 worth of damage to my steering assembly and other parts (estimate from the body shop they chose). I have more recently seen the bill $17861.11 in an email from MBHV, more than double the estimate. I am picking the car up today and will confirm the final amount.
My wife's largest concern was that if this had happened 10 minutes earlier while I was on the Anthony Henday, I could of been fatally driven off the road.
They also had 4 or 5 instances where they're decisions led to timely and financial inconveniences for my wife I.
I wrote everything all up in an email and sent it to them, expecting them to do anything at all. Instead I was quickly replied to being told that "upper management' would contact me, and the service department finally provided me with a loaner car on Dec. 12 more than a month later (the control arm broke and they towed it to a body shop on Nov.4th).
Since then, not a single word from anyone about my email. I have tried my contacts in the finance department, in the service department, it seems that no one at Mercedes-Benz Heritage Valley cares for the concerns of my wife and I- once proud AMG owners. Which is surprising because I was assured it had been forwarded on to upper management
I am pretty happy with the service they provided. Good customer service, good cars and honest prices. I highly recommend JUSTIN. He made the process very easy and stress free. I greatly appreciate all your knowledge and help.
Thank you 😊
Vibin
We just purchased our first car from here and Justin and Amanda were beyond accomdating in a pressure free environment. We will definitely be looking here first on our next investment. The Ace coffee station didn't hurt. Thanks again guys
Recently purchased a vehicle from here and it was an awesome experience. Justin in sales was a pleasure to deal with and he made sure we were satisfied 100%. The facility is really nice and all staff seemed personable. Free cookies was definitely an added bonus! I know most people may go here to buy a Benz but we bought a Lexus from their used inventory and we absolutely love it. Check out their huge selection of new and used vehicles. You won't be disappointed. If you go to Heritage Valley to purchase a vehicle ask for Justin, he's professional, knowledgeable, and wears great suits! Love my Lexus!!!
One of the only dealerships I would go to to look at a new car. I have been myself as well as referred quite a few friends here. The service is top notch and the staff are always willing to spend time with you to make sure you're choosing a vehicle that is the proper fit for you and your lifestyle. I have to give very special thanks to two amazing and helpful staff members Calvin and Carmen. It is the customer service experience that these two provide that will always bring me back.
I recently just bought a car from this dealership. Amazing service! Calvin helped me a lot. I was not familiar with Mercedes at all. But he walked me through all the details about each car that I was interested. He was very patient. He gave me a lot of honest opinions. Now I am enjoying my new GLC 63 ! Thank you Calvin!
Purchased my second car from this dealership, smooth discussion with sales and the sales manager. Especially my second deal here with their sales manager Calvin. Traded in my previous car and he gave me the highest offer during the time I was selling my car. He keeps things at the highest professional level, and Calvin was very humble to talk to. You would knew in seconds that you found the right guy to talk to in a car dealership. I once brought my close friend to Calvin, he laid out different options and combinations, everything on paper, hand writing, black on white. Trying his very best to get my friend the best numbers based on my friend's situation. Calvin would tried his best to make you the deal you want. At least I got the deal I was looking for and I am pretty sure he does the same for all his customers too. Do I recommend this dealership to others? Yes. Do I recommend people come and talk to Calvin? YES!
My sister and I both dealt with Kyle who was understanding of our needs. There is no pressure to buy, Kyle showed me different options of vehicles and packages and he was a pleasure to deal with.
Steven took care of the financial side and took time to show me all the options and the advantages of buying different packages, again no pressure, every little question was asked without bother.
I actually felt as if I was dealing with people and not salespeople.
I’ve bought and sold many vehicle over the years but this dealership has out performed all my expectations! Right from the first email to Joel, our salesman, I knew the service level would be high but I was still blown away with how they treat their customers! Joel was one of the best salesman’s I’ve come across, Steven in finance was great, Coco how went through the vehicle’s options with me and Mike who handled getting some paint fixed was also great! The minute you walk-in the door, the receptionist and any other employees you encountered were beyond friendly. Thank you to all of you! I am loving the experience I had with your dealership and my new wheels! Would definitely recommend this dealership and would also buy from you again, thank you Joel Warawa!
BUYER BEWARE - we bought a slightly used vehicle here 2 years ago and it was imported from Quebec. The vehicle had extensive rust damage and started to show through on the body. We took the car to back to Heritage last week and the best they would do was give us whole sale price then roll the amount owning into a new lease. After 3 hours of discussions and multiple offers with the sales rep and manager they gave us their "best offer", which was unacceptable. We went to Mercedes Benz West this past weekend and their first and only offer far exceeded Heritage. Mercedes West is far more superior; they are honest, reliable and they know how to treat customers. My wife and I are professionals who both drive Mercedes, needless to say Mercedes West has our business now. We will never buy another vehicle from Heritage and we will forewarn anyone who intends on buying from them. Furthermore, we will be reporting Heritage to AMVIC.
In response to the message below: the fact that we were only given the option to "trade in" the rusted car you sold us was the issue. The appropriate remedy would have been to take the car, assume the $5k owning on the loan and put us in a new vehicle as requested. But I'm happy you didn't and allowed us to suffer the loss. I have since purchased two new vehicles from Mercedes west and haven't looked back.
Jared at the parts counter was exceptional. Even though my car is considered a classic in this day and age. Jared went above and beyond to put my any future parts problems at ease. It's worth the drive if you live in the North as the team at MB Heritage Valley are amazing. Thanks again boys and girls.
Friendly staff and the dealership is well laid out. Large showroom space for a lot of vehicles, comfortable lounge area and the basement where they have the AMG driving simulator is amazing.
The other great feature is the basement where vehicles are stored and parked. You are able to see a lot of product in a comfortable environment.
Alex and Anastasia helped my husband find the perfect gift for me and worked hard with him to keep it a surprise! Most was done over the phone and email and when we got there to pick up my car the service was beyond top notch! Emails and calls were returned promptly, any questions were answered and there was even a big red bow to top it all off! Thank you for helping make this the best Christmas ever! We will be coming back for sure!!
I inquired online and dealt with Alex Kamaleddin, and he was fantastic! Very prompt with his replies and extremely courteous and helpful. Red carpet treatment the whole time! Would highly recommend! Thanks again guys! I love the new ride!
Best luxury dealership around. The facilities are state of the art and the team is just so friendly and accommodating. If you’re on the market for a Benz or looking for the best place to service yours, well look no further. Strongly recommend.
Had the best experience leasing an A-Class from Kevin at Mercedes-Benz Heritage Valley. He really helped me understand my options and helped me select what was best for my needs not his pockets. I got best price and best service.
I have been to three service advisors and they have treated me like a king. Shady, Brittany and Marcel have to be commended for their never give up attitude. Shady needs to be recognized for his personal commitment to me and ultimately finding out what issues my car had. I have worked in the parts business for twenty years and now work for Bumper to Bumper and the service I thought I gave to my customers has truly been matched by Shady and his team. Business is about personal relationships and these three have certainly gone above and beyond to prove the worth of buying the Mercedes Brand. Thanks again folks 👍
I bought a used BMW sight unseen from these guys, I dealt with Kenneth Chung, Gave me all the facts, sent me tons of photos, made the purchase easy. Car arrived and it is what I expected. Buying sight unseen used cars is scary business but when you are working with a good dealer and a good sales rep. they can make it a pleasure as these guys did. Thank you!
Nice , facility downside was I stood waiting for someone to attend to me for over 5 to 10 minutes. Before anyone said hello..
Replying the comment made: I had come in to get a diagnosis on a car I was going to purchase due to the check engine light that was on. I waited for a quite some time and no one came to attend to me for awhile , in the end you didnt have availability for same day. So I left and went somewhere else.
The service here is second to none. We were looking at a new SUV and going for a tour of the facility. The staff were fantastic and the Fixed Operations Manager personally came over and introduced himself and gave me his business card and said to contact him personally if there was anything that he could do to help us. This is a fantastic dealership and we will definitely be back soon. Thank you to everyone that we met with and talked to, truly an amazing experience!
Wife and I just bought two vehicles here, the sales rep MJ was awesome to interact with and really made us feel comfortable. After the vehicle was purchased we where treated with the same professionalism and kindness as before. The vehicle specialist Coco was awesome too, he knew everything there was to know about our new vehicles and walked us through how to use it while getting us jacked up on our new purchase. All around great place to go and great people to deal with.
All the staff at the dealership are very friendly and helpful. It was a smooth experience learning about the choices for the vehicle we selected.
The purchase and pickup process were well coordinated and helpful for getting a running start on all the features of the vehicle.
Overall high satisfaction with the purchase event. Driving the new vehicle is fantastic.
Just purchased my first luxury vehicle from Kevin. He listened to what i was looking for and helped my fiancé to choose the right car for me. I would and (already have recommend) him to people i know. Finance manager Carmen was very patient with us and she helped us a lot. I will be a return customer for sure!
One of the emblem letter on the side of my E53 fell off for some reason. Took the car to MB Heritage Valley for a quick check and Manny Munoz with Service Department was more than accommodating and went ahead to order the replacement part for me. Just got the car in today and service advisor Ryan Bowie made quick work of the repair (I opted to wait and the work was done within 30 minutes WHILE their shop is super packed with appointment), my car's emblem now looks good as new. I gotta say the guys at MB Heritage Valley Service department are bringing it to the next level! Couldn't be more pleased :)
Manny is awesome! The service here has been great. Highly recommend this place if you have a sprinter van or a Mercedes Benz vehicle!
From start to finish a great experience! Sales staff were great to deal with, fair and responsive.
Always happy with service staff as well. Heritage Mercedes is my go to car shop!
Had such a good experience with the team here!! Justin was so patient helping us pick out the perfect car, we also had two little kids with us and everyone was so accommodating. The owner Bobby spent a lot of time helping us out and Koko was so knowledgeable about the car and explained everything perfectly!! Wonderful car buying experience!!
I just got my Sprinter back from its second service. I really like the fact that there’s such a long interval between services. Marcel took good care of me and whenever the opportunity presents itself, these guys always go above and beyond. I was in a bind for a ride to get there and I’m in a wheelchair so I can’t just jump in any vehicle which includes the shuttle. So they dropped it off at my house which was very much appreciated! Thanks guys!
Just wanna thank Justin at Mercedes heritage valley who was more than helpful in facilitating my recent purchase of a c63 507. Even though I was from Montreal and couldn’t fly down to take a look at car personaly he went over car by video to make sure I was satisfied. If your considering a Mercedes keep Justin in mind when visiting heritage valley.
I must say overall a great decision to buy from them. Reputable and better than a shady small time dealer. They helped me greatly. Finance was able to help in more areas than one which is always a plus to the customer. I would go back forsure.
Amazing buying experience dealt with Kevin in sales he was very friendly and was not pushy what so ever. Then dealt with Carmen in finance and she did amazing job getting me approved and making sure everything was in order, she even switched over my registration for me. And to top it all off Coco showed me the unit and got it all set up for me so it was a smooth transition out of my old car. Love this dealership and the staff.
I had an amazing experience at Mercedes Benz with Justin!! He was very attentive and patient. He let me test drive any model I was interested in, even though in the end I chose the one he showed me first. He was very willing to tailor the car choices to my needs and budget. He also allowed me lots of time to make my decision and was not pushy at all. I highly recommend Justin at Merecedes Heritage for all your car needs!!
From stepping onto the lot to leaving with my new Mercedes Benz, the Service a Mercedes Benz Heritage Valley was by far the best experience I've had in purchasing a car.
To be clear, I've had mostly good experiences but this was far and away superior.
Alex K, the salesperson that helped me find the right vehicle was attentive and never once did I feel pressured. Ethan S, the pre-owned manager was attentive when needed.
The completion of the sale which is most often the painful part of the car buying experience was handled efficiently and professionally by Anastasia P. She provided with me a wide array of choices with respect to warranty, protection etc. Never once was i pressured.
The hand-off was done with clarity and patience by Coco. He made sure I was confident with the wide range of features on my E-Class.
Overall, this experience was excellent. I highly recommend Heritage Valley to anyone looking at Mercedes as their vehicle of choice.
Lastly - my car is fantastic!
I purchased my E550 in 2014 at the previous location under the name of Weber Motors. I was attracted to this dealership from Calgary due to the significant price difference, in this deal it was $10k lower than the same car in Calgary with twice the features. The staff was really easy to work with, sales guy was a pleasure to negotiate with, and ultimately, I received a fantastic deal.
If I ever upgrade to a new Benz, I won't hesitate to look here first. Top shelf dealership.
Had a positive experience purchasing a vehicle at Mercedes-Benz Heritage Valley. The sales manager, Ken, was transparent in pricing and vehicle details throughout the purchase process. He was patient and willing to work out a win-win deal on the vehicle I wanted. Anastasia, from finance, helped me with all the paperwork with minimal up-selling.
There was a hiccup with delivery, and some service work was not done as expected. However, Ken helped coordinate with the service department to make sure I was taken care of. Everyone who I dealt with was professional and pleasant to deal with. I would gladly consider doing business with Mercedes-Benz Heritage Valley in the future.
Overall a really good experience. I am happy with choosing Heritage Valley and was thankful for all of their help. What stands out to me is that it wasn't just one good person who provided excellent customer service, it was every single person I encountered. I'm sure that I will continue to enjoy my time spent at this dealership over the years to come.
My experience at Heritage Valley this time far exceeded expectations. I was hesitant of coming back to Heritage Valley initially due to bad experience 2 years ago. However, both Calvin and Justin made a world of difference. Just like other reviewers, I would highly recommend both of them if you wish to purchase a Mercedes from this dealership. They are both genuine, sincere and great to deal with, definitely deserve recognitions by the management. By far, this has been the most pleasant and smooth car purchasing experience. Will undoubtedly find them for the next purchase in the future.
I asked Joel if he could help me find the right vehicle and he did a great job! Im pretty particular about what I’m driving and Joel did an awesome job getting me what I wanted.I’m so happy with my new car but especially happy with the service I received and the way I was treated. If you’re looking for a new or used car I would highly recommend Joel, he will treat you right!
I just wanted to emphasize how well I was treated by Charles Chan, sales. Honest and straightforward conversation, no pressure, excellent person to deal with. I am very pleased with my purchase and will come back to this dealership again when I am shopping for another vehicle.
Service Department was excellent to deal with as well. It was a perfect experience!
From the initial inquiry to the finalization of the sale i was blown away by the level of customer care at Mercedes Benz Heritage Valley. We were taken care of by Kenneth Chung who was amazing from start to finish, super personable, gave us his full attention the entire time, made sure to accommodate our needs. All around the service was unparalleled, so much so that my husband and i agree, even if we were ever to relocate outside the province we would travel back to give them our business. Thank you for everything!
I have dealt with many car dealerships over the years and this purchase was absolutely the best experience I have ever had. I would highly recommend this dealership to anyone looking for a Benz and even if you are not you might be surprised! Special thanks to MJ, Anastasia and Coco. You guys are amazing and it was a pleasure doing business with you!
Excellent customer service from start to finish!! Buying our daughter's first vehicle, Justin Tham went out of his way to help us in all facets of the purchase. Made our daughter's experience extra special and made us want to go back for our next vehicle. Thanks to all of those involved a Mercedes-Benz Heritage Valley, we really appreciate it!
I had a great experience shopping for a used Mercedes at Heritage Valley! From the onset, Justin was flexible with scheduling appointments and very informative when it came to model features and specifications. Both Justin and Calvin also made the purchase negotiation process quick and easy, and I'd highly recommend working with them in the future.
Well I don’t even know where to start. Thank you Justin,Calvin,Carmen and Koko for making my dream come true. I got my Cooper back. When I realize that the car I used to owe was at you dealership,you guys made us feel at home and the process nice and easy.Thank you so much for your great service. You guys are great at your jobs. I'm so happy that I got my Cooper back. Never would I have thought this day would come. Thank you again.
Beautiful store and design!! From outside, to the main floor inside to the incredible underground viewing area. The staff is very friendly and authentic. They really care that you are taken care of. A really solid selection of vehicles. Great customer service, great vehicle selection and a great experience!
Our experience at Heritage Valley was one of the best I have to admit. Steven was our first point of contact and was very flexible as far as changing our appointment to last minute, making it work with our very busy schedule. Our experience today has been very pleasant! Many thanks to Ken Chung, who was very professional and easy to talk to. We were able to clarify our different options as well as getting a personalized service that met our expectations. Finance Director, Doug Boultbee, also took very good care of us and provided great advice “outside the box”, which was greatly appreciated by both my husband and I. Great customer service experience overall where the client comes first!! I would definitely recommend this place to anyone looking for a Mercedes Benz.
This is the second new vehicle I have purchased from this dealership. I can say both experiences have been more than pleasant. Dealing with sales (Andreas & Ben) and finance were absolutely great, they were on point, answered all concerns and questions and everyone at the dealership were very friendly, ensure you have been looked after and very professional. My experience to date with service is next to none. I have been treated like gold from the time I walk through the door to leaving with my vehicle. In all the years of dealing with dealerships of domestic makes I must say Mercedes has exceeded and surpassed them all by a long shot. I will definitely recommend this dealership and will definitely purchase my next vehicle here again.
My wife and I recently decided to move out of our GLK into a C350. I checked out various Mercedes dealerships online and viewed their current inventories. The C350 I wanted to see was at Weber's, and as this is a dealership I had not dealt with before, I checked out online reviews. Most gave kudos to the sales/business staff; however, the service department was not always given the same vote of confidence. I made the decision t go to Weber's as the car I wanted to view was there. and I arranged to see the car, via the online chat. I requested some information to be sent, and it was, for my review, before I talked to a salesperson. Arrangements were made to come in and see Corey. While on the test drive with Corey, I explicitly expressed my concerns about the service department. He understood my concerns and assured me that the dealership had taken action to improve that department, as it was a concern for the dealer principals as well. The finance person, Linsey, expressed the same sentiments to me, about the improvements that had been made to the service group, and on the day we picked up our unit, Ashlee, a service consultant introduced herself to my wife and I, also telling us that the service group had made significant strides in regards to quality of service, expediency of service, and over all customer satisfaction. With these three individuals standing solidly behind the product and group that they represent, my wife and I made the purchase. I went in knowing exactly what I wanted, and I knew the product from my research. This helped making the buying experience much better for me. Overall, Corey (sales) was great, and I would send people to him if they were in the market for a Mercedes, new or used. He was easy to talk to and did not attempt to talk me into purchases when I said I was not interested and he found ways to get me into products that I did like. Linsey (business) was very courteous and professional, and the paperwork work side was handled quickly and efficiently. As I have not had a service done yet, I can not speak to the service group. I see no issues, provided that that group lives up to the hype that Corey, Linsey, and Ashlee have presented to me. I am actually looking forward to that first service.
A great group of people. Service staff are friendly and knowledgeable. My car is always clean, warm and ready to go after servicing. Any questions or concerns I have are answered promptly by the right person. Nice work Weber Motors!
"THE BEST EXPERIENCE EVER" - I had recently started taking my used Mercedes Benz to a few dealerships in Edmonton and ended up at Weber Motors (Where I purchased the first Mercedes from in 2010). The service in 2010 was good overall but my experience in Feb 2014 was "OVER THE TOP" Excellent. Jack, Brad, Aaron, and Brian were the 4 people that I dealt with. They all communicated very effectively, they treated me very well, and made me feel at home from the very start. They were VERY professional and caring in all of their emails, in person visits, and during the delivery of the vehicle. I really felt that they had my best needs at heart and cared more about making a deal that was good for me then normal pushy sales people who just care about the sale. It truly felt like they wanted what was best for me and they proved it to me throughout the entire process and delivered on every promise. They were very easy to deal with and they were 100% honest about everything and very fourthcoming. They were very easy to approach and got back to me promptly on all of my requests. If anyone is to take my advice, drive a Mercedes and buy it from Weber Motors LTD - I am a customer for life. Thank you!!
My Wife and I had been looking to upgrade into an SUV for awhile now and decided on the GLK after test driving EVERYTHING. The sales team was very patient and fantastic in helping us make our decision. I wasnt too excited about driving a smaller SUV but after the purchase this has hands down been my favourite vehicle i have ever purchased. Fuel mileage took around 4-5000 kms to get where it is now. We are getting 1100-1200 kms per tank on the highway! i could not ask for a better experience with Weber and look forward to our next one already.