We could not be happier with our purchase and the service at Freeway Mazda. We worked with Arnie and he was great. He answered all of our questions whether we contacted him via phone or in person. He made the experience seamless and easy as possible. No pressure and very honest with us. Thank you, Arnie!
Going to a car dealership can be a stressful thing. But I recently purchased a new car at Freeway Mazda, and I had a good experience. They were friendly and helpful and got me a great deal on my car, which I really appreciate. Thank you to Tracey, Trevor and Eric for all of your help. I am loving my new car, and having a good experience while purchasing my car at the dealership, helps me to enjoy the car even more. Thanks again. I will definitely recommend Freeway Mazda to my friends.
The salesperson, Alison linden was a very nice woman. Her speech is understandable.
As a person i found her very accommodating,
Caring as she patiently listens to the costumers
Need and accordingly tries her best so that the costumers leaves with smile.
Very friendly and professional sale staff. Recently bought a new Mazda CX-5 2020 GT Turbo. Have been treated as a customer before did any purchase. Test drive was planned how requested, got answered all my questions by Arnie. Got a fair price on my trade in Mazda 3 2015. Overall experience very good!
Originally I had stopped going here because they were pushy about additional services that were not required or recommended.
After a few years, I came back under unique circumstances and I noticed that they were no longer pushing unnecessary services. They even waived the charge ($200) for my original problem which was all labour finding the odd issue that caused the problem. Maybe management changed, but since then I've started coming back and have nothing negative to say. The prices are good, staff is nice, and no more trying to sell things that the customer does not need.
I had a mixed experience here I bought my first car and was not happy as sales person made some false commitment, it was annoying in the beginning but later Rafi from service center was really helpful. His exceptional customer services turned my bad experience to good one. I do really appreciate Rafi and his other team members from service center.
I purchased my first car at Freeway Mazda. Before delivery of the vehicle, Tracey Churchill did an amazing job of keeping me updated on ETA, providing insurance contacts, and other information. She was easy to contact and always returned my calls or e-mails in a timely fashion. When I arrived at the dealership to pick-up my new car, Tracey was more than welcoming, introduced me to other staff at the dealership, and put noticeable effort into making this a very memorable experience. Tracey went above and beyond through the entire process. She showed me what I needed to know about the vehicle and made sure the financing and insurance processes went smoothly. I would definitely recommend the 5-star customer service, friendliness, and helpfulness of not only Tracey but the entire dealership staff. Thank you Mazda Freeway!
Horrible service from sales. Went in to buy a suv which was on there lot for more then 90days. Not a big deal. Deal went through. I asked the sales guy before pickup if he can make sure the fluids are all topped up and battery check done since the vehicle barely started when we took it for a test drive. Long story short he said since they are losing on this deal they can’t do much more and I can’t expect a new car. Which the new car thing I did agree on as I was buying it with a few faults. We exchanged a few more texts and deal was cancelled by me as I could not believe the service I was given. All I wanted was to make sure after spending over 20k I did not have to take it home and fill up any of the fluids. Simply practice which all dealers do but not this one.
EDIT:
Replying to your response, in no way did I imply or even mention to change the fluids. All I DID say (which I can prove via messages) is to check and top up the fluids If needed since the car had been sitting there since January, and last inspected at that time. The minor faults that you have mentioned, I agreed to all the above in the agreement. This had nothing to do with the faults the car had. It was merely the fact that your dealership did not want to provide the courtesy of my ease of mind for this purchase.
Wow, the folks at Freeway Mazda are incredible! Jim has guided me through the purchase of my last two vehicles, and he is a life saver. Jim takes the time to listen to what your needs are and then assist you in choosing the right vehicle for your needs. I trust him to make sure that me and my family are in a safe, fun, reliable ride and will continue to recommend Freeway Mazda to friends looking for a new or used vehicle.
Great experience: Traded in my Honda for a Mini Cooper and found Tyler and Tracy to be most professional, helpful and friendly. No games, just good service. This was my first purchase with this company and I would recommend Freeway Mazda to anyone that wants a friendly no nonsense place to car shop.
My salesman Jake was so attentive and professional for me to decide my next ride. The whole process with him was transparent enough not to feel overwhelmed. He was able to get me the best deal on a brand new CX-5 that I bought and I didn't need to deal with the managers who will be committed to the best price when you are committed. You ask and he sure will go out of his way to deliver what he promises. Finance manager Eric was also a top notch on what he is doing. No one at the dealership was pushy to sell me something I don't need. Mazda is really underrated brand and make sure you check out this dealership to find out if I am right about it.
My experience at Freeway Mazda was very positive. Jake was friendly, knowledgeable, and pleasant to speak with. He was thorough in explaining all of the different vehicle features and options and helped me pick the right vehicle for my needs. This made me feel confident in my purchase. The entire process from the Sales Floor to the Business Office was smooth and professional. All in all, great customer service from the staff!
My experience at Freeway Mazda was very positive. Jake was friendly, knowledgeable, and pleasant to speak with. He was thorough in explaining all of the different vehicle features and options and helped me pick the right vehicle for my needs. This made me feel confident in my purchase. The entire process from the Sales Floor to the Business Office was smooth and professional. All in all, great customer service from the staff!
Brought my Mazda 3 2015 in yesterday for an appointment as my center display is not working anymore. The day before I had explained the issue over the phone I was told it was one of two things. Either needed to be rebooted for $69.99 or needed a part replaced which would be covered under warranty. I asked for clarification that the only money I would be spending would be $69.99 and was told yes.
So I went in and was instead told that I needed to pay $139.99 just to look at my car and that no my car was not covered under warranty because it was a 2015. But they knew the year of my car when I phoned and still told me it would be covered under warranty. Then I am told that I need a part replaced and this will cost me $1500. I was lied to and felt completely scammed by Mazda.
Then my mom, who has a Mazda 3 2016, called and was told this problem was a common defect in the 2015 and 2016 models and can expect to also pay this $1500. Customer service offered no help.
So clearly Mazda does not care about you or the integrity of their cars, they just want to scam you for whatever money they can get out of you.
My family has bought numerous Mazdas but will never buy one again and do not recommend anyone to ever buy a Mazda.
Tracey treated me with outstanding customer service, she understood my background and helped me accordingly. Thank you for the outstanding customer service.
I highly recommend this place to everyone.
First time I call this car dealer, and I talk to one of there salesman, His Name is Jake, he help and answer my question about getting a car. I absolutely like the way he interact to his costumer, People who work on that dealer car are all nice. Jake is so helpful to find us the the right car for my girl. We love the car I highly recommended him to any future driver, and to my friend who are buying car. Your Boss is one of a Lucky guy having to work under his belt!!!! No complain at all.
I have been taking 3 vehicles here over the years and I have never left unhappy or disappointed until recently, when I've noticed that their quality of work has been on a steady decline. Most recently, they sent me an appointment reminder for the wrong day. I thought I had just wrote the date wrong, so I rearranged work to be able to take my car in the next day. Once I brought my car in, they told me that their reminder was actually wrong and the original appointment I thought I had, was correct. Once the service was done, I picked my car up and immediately saw that the back side of my car was damaged. When I asked the service staff what happened, they said they would have the Service Manager, Ed Kong, contact me asap to sort out. Nobody called me back. I tried calling the next business day, left a voicemail and still never heard back from anyone. So, I went in person. Ed showed me a video to "prove" the damage was pre-existing but the damaged corner of my car was not within camera view. However, I was advised that if I wanted to see the video from the correct angle to conclusively rule out their error, I would need to pay $150 to see the video. To me, this undeniably proves their guilt and yet they are doing nothing to fix this. I would never recommend this service department to anyone and have advised my in-laws (who I had referred to Freeway Mazda) to look for a vehicle elsewhere. What a shame, these guys used to be great.
**UPDATED FROM 1 STAR TO 3**
Ed called me back with the video angle I had requested to see. After watching the video, I was able to clearly see the dealership was not the one to damage my car and Ed apologized for how the situation was handled. Even though the damage was not caused by the dealership, he has offered to get it fixed, and that is extremely appreciated. We will move forward from this and I hope to have some more positive experiences here again.
0 stars, came in for oil change and mechanic left drain plug loose. Dealership didn't take responsibility. Don't buy or service vehicles at this location. Very shady operation. If recommend signature Mazda
I took my car in for a service. Jan Felices is the most professional service advisor. He is super responsive, personable and provides excellent customer service. He is a great asset to your organization.
Don't waste your time here!! If I could give a zero I would!
This is my third and last Mazda. My window wiper motor stopped working a 52k km, how does a motor go bad with such little use. After they Service fixed it they said it do was wouldthe linkage and not the motor, so how did the diagnose the issue?
They would do nothing for me and manager actually hinted that I rolled back my odometer. Also told me they are not really Mazda, they me are not a Mazda dealer just a franchise so they don't have to work with me. Charged $300 for a motor and for that lost a good customer.
This is the worst customer service I have ever seen!!
***Update****
Talked to Mazda head office and according to them each franchise are able to make exceptions if car is out of warranty...
More lies from Freeway Mazda!
I went in for a service at Freeway Mazda and I had a wonderful experience! From the beginning to the end, I was informed of what changes and updates were being made to my vehicle and the staff was very friendly. Shout out to Jan Felices for his great attitude and exceptional service! I definitely recommend this location.
The deal was done over the phone. Jake helped my friend out from the beginning to the very end. He was thorough in his work. Shared all the details i asked from him and stuck to the budget we asked for.
He did not upsell anything to us considering my friend's budget. One one the reason i chose freeway mazda over Kamloops mazda was the customer service I received from Jake and his team.
I'll be back to get my own mazda
Thanks Jake 😊
Keep rocking!
Overall, appreciated Darren's follow through on servicing my Mazda that was covered under warranty. I understand that internal warranty programs aren't the most fun to deal with for service centers. Service depts will always be a dealerships cash cow, but sometimes it's just a little frustrating when you get mixed qualities of service (professionalism) and information from different service advisors and then having to confront or advocate for what you should be receiving. In the end, you will get service that will give you peace of mind when you leave here.
I decided to drop by here today to car shop as my husband and I both needed a new car. We both knew what we wanted but wanted to discuss the steps of trading in our cars and the cost of the new ones. We were introduced to Tracey, who unfortunately I found condescending with a lot of attitude, unknowledgeable, and genuinely disinterested. I had to leave abruptly due to an emergency but would have gladly come back if the service was better. I thanked her for her time and was given an off putting response as I left. I’m sure other sales people at this location are great but I would not recommend Tracey. Due to this experience here, I will definitely take my business elsewhere.
Had an awesome experience here. Very friendly staff and our salesman Jake was knowledgeable and very helpful. Would recommend for anyone looking to pick up a ride!
Had a great experience purchasing a used car here. Jake was really helpful on explaining the detail thoroughly and guided us through the entire process. Came all the way from Vancouver and it was worth it!
Tommy & Jake are a perfect team. The enthusiasm they showed during the entire process made us feel totally at home. Tommy & Jake more focused on helping us choose a car had everything that we were looking for & took care of our requirements. That was really commendable and helped us make the decision real quick. Also a shout out to Eric who went over the documentation & warranty meticulously and made suggestions which made us feel confident about our purchase. Overall a top notch team working in tandem. Thank you Tommy, Jake & Eric!
Honestly the staff here is phenomenal. Extremely friendly and they all have a passion for the brand you can tell it's more than just a job for them. Excellent customer care. I recommend going to them for a Mazda if you're looking.
Had a great experience trading in and purchasing the new car.
Jake is a very good advisor and provided a good service also made the process very easy. I was offered a very good deal and I liked the perks that was offered.
Its a place that you can trust. Eric offered a good warranty package which added more sense and value to the purchase.
Overall experience with the dealership was amazing. Staff were very friendly and accommodating with my needs. Jake assisted me by showing me the different features and capabilities of the new Mazda 3 2019. Although there were some minor miscommunications, it was resolved right away. I would definitely recommend this dealership with anyone interested getting a Mazda vehicle.
Freeway Mazda calls me, saying they were interested in getting me into a new CX-5. And wanted to have a look at mine to see what they can do. Even stated that my payments could possibly even lower. Have to say, I was somewhat curious & interested. So they made an appointment for me ( stated- this way, they’ll have someone ready to help me out. ). They even went as far as sending texts and an emails to reminding me.....texts were multiple....So 12:15 was my appointment, I arrived 12:10 .....only to be told they were extremely busy and that I’d have to wait. Have to say, I was put off to say the least. So I kindly told them I could not & would not wait because I did have an appointment made by them!! I honestly feel if you can make an appointment you need to HONOUR the appointment. Yes who hasn’t waited in a doctors or dentists office ....but this whole event was created by the Dealership!! If they were serious & professional about customer service relations then they should practice it. I’m not gonna go as far as stating DO NOT GO TO FREEWAY MAZDA!!! But I will say that I WONT BE GOING TO FREEWAY MAZDA.
Had a pleasant experience with this dealership. Was able to get the car of my dreams with the least bit of hassle. Jake and Eric were a big help and made the process as smooth as can be.
Always friendly helpful staff. They explain things and I feel they do their best to not Overservice, which I appreciate. That's why I would recommend them to friends. I also like their waiting area; comfortable, refreshments and clean.
Friendly staff, helped me get the car I wanted for affordable prices..... MO is great with customers and payed attention to what I wanted in a car
Jake was super helpful when looking at a new car. Knew the product well and was very honestly true the whole process. Staff was very friendly.
My daughters Mazda had an issue with the seat. The part was on back order and was taking a long time. Mazda stepped right up, got her a great courtesy vehicle while we waited for the part.The service was second to none! Plus, when she originally bought her Mazda, both Angela and Eric were fantastic.
I highly recommend this dealership...excellent people and great service (plus fabulous cars!!)
Quality vehicle. Helpful sales people. Mazda rules the roads as seen every day. No fakeness here. This is the car to buy. Nice dealership, Freeway Mazda has very nice showroom as well.
Needed my tire pressure topped off and Drew took it right away without any wait.
Excellent service department!
Came over to check out an Audi A4 2014. The sales rep, Jake, was super helpful and did not use aggressive sales tactics that I've experienced at other dealerships, which made me feel more comfortable with the negotiation. The test drive was very accommodating and useful in making a decision.
I recently purchased a 2018 Mazda 3 from Freeway Mazda. Jas our sales consultant was very helpful throughout the entire process. He was able to answer all my questions in depth and gave me excellent advice which allowed me to feel confident in purchasing through Freeway Mazda. His service made me feel like a respected and valued customer. I've since referred a colleague of mine to Jas and he also had a great experience with the purchase of his Mazda 3. Thanks very much, very happy with our purchase.
Dropped by a few days ago to get a recommendation for an issue I was encountering with my Mazda, and Michael if I recall correctly who works in the glass department went the extra mile to help me with other aspects I was experiencing with my car. He was very kind and helpful and helped me resolve the issue with the rain sensor amongst other questions I had. Thank you Michael! Keep up the great work!
Never had to deal with the sales team, so not sure how grubby they are, but the parts team is great. Friendly and knowledgeable. Because of them maybe I'll consider getting my next Mazda here.
I had a fantastic experience in Freeway Mazda. I was actually referred to Jake Choi by his friend The this i liked from him is,he is very professional, patient, and kind and also he thinks for the best of customer’s interests which i really like unlike from the past experience i have had before with other sales executive and dealership. He is very considerate and not pushy. I will definitely recommend him to my other friends. Thanks Jake for your patience, I am hoping to have a good business with you sometime.
Wow this is the. Best experience I can ever get , my car was being taken care of , first of all let me tell you I got thug in Calgary for price value for this car but anyway I bought Mazda Protection and thanks to Maggie service coordinator and the team of freeway Mazda help me get my claim approved and in fact check everything and repair stuff which other would have charged for free as I'm a Mazda customer , this dealership takes care of you like people and treat you your own :) so people personal experience best :)
Buy Mazda :) it's good value and this dealership for cars and service !!!
My experience purchasing my new vehicle at Freeway Mazda was all positive. The staff were friendly and helpful. If they didn't know the answer to a question I asked, they would find out and get back to me within a reasonable time frame. The sales person I dealt with was not high pressure, yet they made me feel like a valued customer and were willing to go above and beyond to secure my business. One thing I really liked was that when I initially went in to test drive the vehicle I was interested in, the sales person I originally dealt with allowed my dad and I to take the car out on our own, which no other dealership I went to did.
I recently had my first interaction with the Service Department at Freeway after the purchase of my vehicle. Although they weren't able to fix the issue I was in for right then and there, they seemed, for the most part, to be willing to troubleshoot and re-scheduled an appointment for me to come back.
I absolutely love my new car and I would definitely recommend this dealership to anyone looking to purchase a new or used vehicle.
My best experience at a car dealership ever. I actually had a bad experience at another car dealership before arriving at Freeway Mazda. We were helped shortly after arriving there. The sales person greeted us with courtesy and and it really felt like he genuinely wanted to help. Even after spending half a day there discussing the final price, he was very calm and continued to try to help us out.
The finance department is in a league of its own. The finance manager was extremely helpful and even going out of his way to do something I never thought anyone would do. I felt that the people at Freeway Mazda had your best interest at heart.
I feel extremely satisfied with the overall experience. Will definitely recommend to friends and family.
Just purchased a brand new Mazda Sport GX from this dealership and I am in love with it! SO much fun to drive and the fuel economy is awesome! Previously had a 2011 Toyota Corolla that was totalled in an accident. Some friends recommended I check out the Mazda 3. Ended up at this dealership initially as I wanted to look at a used one they had on the lot. Wasn't sold on that vehicle, but met Brandon that day at the dealership and felt comfortable with him right away. Friendly, relatable and no pressure sales approach led me to come back on my own two days later and test drive a new model. Once you drive the car it speaks for itself! Brandon was great at communicating with us throughout the process which was timely. All the staff we met at the dealership - Sales Manager Emmanuel and Finance Manager Dante were also fabulous to deal with. Brandon took the time to go through the car inside out with me and followed-up with me after purchase. I have nothing negative to say about this experience and would not hesitate to recommend both Brandon and Freeway Mazda if you are in the market for a vehicle.
After a terrible experience at the Langley Mazda dealership, I emailed Freeway Mazda to buy my 2015 CX5. I was contacted immediately by Harv and arranged a telephone meeting within the hour. He was extremely happy and helpful and was able to have the car, colour, trim and accessories available and installed, ready for me to pick up when i was in Surrey, 5 days later. I was all so easy, i was worried right up until I drove off the lot what any hiccups would be. There were none. We was not pushy in anyway, he just wanted to make sure i was happy. HAPPY I AM!! i loved the whole experience. Everything about my Mazda is PERFECT. if interested in a new car, DRIVE PAST ALL OTHER DEALERSHIPS AND SEE HARV AT FREEWAY MAZDA. I showed up first thing on a saturday morning, my car was ready, signed the paperwork and drove away! TOO EASY! I'm so impressed.
Definitely a great experience and decent prices too. Stay away (run actually) from Morrey Mazda.
Great Dealership! Our sales consultant Joel provided us with great customer care, very patient and took time to explain details. He also showed us how the features of our new vehicle worked, even helping to set up the bluetooth. Everyone in the dealership was very pleasant. You can see they pride themselves in providing a better service for their customers.
review by Pat Chutskoff