I had been looking for a 2019 Ford Fusion Energi since late 2019. I was chasing inventory and hit a half dozen Ford dealerships around the city. While everyone was nice, the interactions with the staff were always transactional. When I finally spoke with Pierre @ WIFL, I had found someone who was looking to work with their client. I had a couple of cars to trade in, and he was a delight to work with. When it came down to brass tacks, I had the opportunity to work with Jeff, the sales manager, who smoothed out all of the numbers. From start to finish, the experience was not just what you look for, but what you hope for when shopping for a car. In the end, I got a 2020 Fusion Energi for less than the 2019. I highly recommend that you swing by WIFL and talk to Pierre and Jeff and see how they can be partners in your next purchase.
Skip the service department at Ford Lincoln West Island. They turned me away from performing an important repair on my car because it was "too low" to fit onto their lifts. By "too low" I'm talking the same height as an unmodified Lincoln MKZ. Do they turn away MKZ owners, as well?
Clearly this dealership is averse to touching any car with even minor modifications done to it, even if the client is going to pay out of pocket. They gave a weak (and false) excuse and a manager didn't even come explain it all to me, himself. A service guy just handed the keys to me and told me to go to a non-Ford repair shop to get it fixed. I've also had many other issues with this dealership in the past, with under inflated tires, under torqued wheel lug nuts, rude service agents, and service agents promising to call me back and never doing so.
They just left me on my own with a car in an UNSAFE state!
I went to a Ford dealership in Laval, and they didn't even flinch. They said my car's ride height wasn't an issue, and they successfully repaired my car without damaging it. All future service visits will be with this dealership.
Ford Lincoln West Island lost a good customer over a silly technicality that another Ford dealership has now capitalized on. I will be sending a formal complaint to Ford Canada, as well. As I find the repeated poor behaviour from this dealership, unacceptable.
Nice dealership, nice cars, manager eager to make a sale and explained well the benefits of buying the vehicle I was shopping for, dealership tried hard to close the deal, excellent follow up, unfortunately loyalty factors with my existing vehicle made it a better deal, however the vehicle at Ford Lincoln was much better. Having had a better budget would of definitely purchased a Lincoln .
Beware, owners trying to buy back bad reviews. Would explain why so many good reviews on here. While I had a very bad experience buying a new truck in 2017, a fleet director took over the transaction and tried to smooth the deal and asked me to give him a chance to make things right. I went forward with the purchase and this spring I reached out to him again to order a new truck. Many challenges, delays in the delivery of the truck, delivery promises that kept being delayed and all they could say is it's out of their hands. The deal really got sour after I announced I had found a private buyer for my current truck (who was offering me over $6000 more than WIFL). After a few unpleasant exchanges regarding parts cost but mostly about how I was putting mileage on my current truck and I should lower my expectations on the trade value. I decided to walk away and I wrote a negative review. Didn't take long that I received a phone call from one of the owners. He mentioned once the truck comes in he will contact me, work the numbers and then I can decide if I still wanted the truck or not. He asked me to take down my review, and that he would take care of me once the truck arrives if I took it down. Well my truck finally arrived this week. 4 months after being ordered and 2 months later than initial delivery date they had communicated with me. While the numbers on the truck were decent, it was still only the current Ford promotion of Ford Employee Pricing and he matched the trade value I was already getting from a Third-Party. I asked for after market parts which I thought he would make me a deal on them, It didn't happen. Parts and labour were still very expensive. While I had originally agreed to the deal, this morning I pushed back trying to negotiate on parts. That didn't go well as I received a call from the owner, not to try to resolve a conflict with a client, but simply to tell me they had decided not to deliver the truck to me. All dealers are running short on truck due to this pandemic, WIFL is no exception and they would rather sell the truck to someone else than try to resolve a conflict. They could care less about their customers, as long as they have a sale. I would say, they do care about negative reviews as they tried to buy my silence. Very disappointed by this business.
What a positive experience! I leased my new 2020 Explorer in June and Samuel Tobin was wonderful to deal with. Not your "typical" salesman. He was super accessible, knowledgeable, patient and really looked out for my best interests... Not to mention I absolutely loveee my truck! A well-deserved 5 stars all around.
An excellent place. Courteous staff. I deliver freight across North America in a full-size Transit van. I normally cannot make an appointment in have to arrive at these dealerships hoping they can take me in. I'm usually a little overdue for an oil change. Not only did this dealership have time to get me in... But they got me out faster than the time they originally thought. A five-star experience all the way.
Pre-sales was ok. Hard to negotiate they try to play up how hard it is to get these vehicles, purchased just a few days (like 2) before the ford employee event, so paid thousands more than required, wish I had known. My financing account number was not on the paperwork, and after a few voicemails no callback to get that number so I can sign up online. I would not recommended this dealership if you are not an awesome negotiator and are good with high pressure sales tactics (which I am not, so obviously that is on me), and they seem to give 0 cares about you once you have signed, which after spending close to 60 000$ feels not so good.
Stellar service. No pressure. Upfront,honest and got a good deal!Ford Fusion Energi is an outstanding car, more roomy than my previous Focus and best of all costs practically nothing to operate!!!
Absolutely wonderful service! I'm very happy with my new escape. Benoit is a great salesman!! Pleasure to deal with and makes picking out a vehicle fun!! Thank you very much.
I had a scheduled appointment for a tire change. René Vincent was very polite and friendly and I had a positive experience. All staff I came across was friendly and helpful.
-Karen
Chris, Jason and "The Boss" were exceptional in the service they gave. They truly made this an unforgettable experience as a first time car owner. They made sure I was satisfied and comfortable with the vehicle in question and never rushed me in making such an expensive and life changing decision. Knowing that this was my first car, they even included a few surprises. Truly an amazing experience and would not hesitate to recommend to anyone as I am sure that the rest of their team is just as welcoming and competent as Chris, Jason and "The Boss". My sincerest gratitude to your kindness and professionalism
Chad
We are really satisfied with all the process from the beginning to the end at the West Island Ford Lincoln. Specially, with the problem resolution that is key to keep customers coming back and happy. We got an small issue post-sale and was resolved very quick. Excellent post-sale service. Thanks Sam
Best service and professional assistance from Will and Marc! We visited so many other brands, and couldn't make up our minds. We went to Will and Marc at West Island Ford and Lincoln and in less than 3 days we had our choice
I just purchased a used car yesterday and from the very first meeting I had with Chris to the hand off of keys to my new car, the whole transaction was painless and amazing. Great service, friendly people at every point of interaction. My family has been buying cars from Ford West Island for decades and I will not go anywhere else for a Ford.
The best Ford dealership ever! Excellent service, easy purchase, amazing staff. Ben made our shopping experience simply outstanding.He is helpful and so professional about cars.Their customer service was excellent.
Not bad they are fast and friendly service. For service its expensive, Which is expected its a dealer. Having said that I was outside about to get into my car and someone ran out to me asking who gave me my keys and where my inovice is. My car was in for a recall and found the interaction very strange. As though I was stealing my own car. Didn't love that.
It's been a week now driving my new Lincoln MKC and enjoying every minute. Thanks to Sam Tobin and Marc Guerin for making the sales experience a smooth and positive experience. Would highly recommend them and this dealership.
I've purchased two vehicles from West Island Ford Lincoln and both times have been great. Sam was very helpful explaining my options and figuring out a payment plan that worked well for my needs. Couldn't be happier with the car and I look forward to continuing a long lasting relationship with this dealership!
My wife and I have been shopping around for a car recently. Been to 5-6 dealerships so far. Ford West Island stands out by far as the classiest. I dealt with two of their sales people; both professional and competent. I also met the Sales Manager, who was a very pleasant person to deal with. They do all they can to acquire you as a customer, yet are very diligent not to feel pressured.
My wife and i were greatly pleased with the service given to us by all the staff that we encountered on our visit to the above dealer. The sales rep Pierre A was friendly and very knowledgeable.He made us very comfortable and welcome. Mark made us right at home and spent a great deal of time explaining all the details of our contract. We were very pleased with the service we received at West island Ford Lincoln.
Good service from sales but very bad service from mechanical!.
I bought a car from them last September, afternoon inspection the sales representative told me they have to put new set of brakes on all wheels. At the day I went for pickup, I noticed they didn't do the brakes at all. The sales representative contacted mechanical department and told me they forgot the job. I had to wait another few days for them to reschedule the job.
Fast forward to now just over a year and I have ridden the car about 25000km, the rear brakes are completely gone !!!, both pads and rotors!!!
The garage manager told me probably West island Ford Lincoln used cheaper parts, and the worst thing is they didn't do the job properly, the caliber was not adjusted properly so the pad and disk always touched!!! That is why the brakes only lasted 25K.
Don't use their mechanical service!!!
The experience was very good. Samuel treated us very well and was willing to do what was needed to make us happy with our transaction. For sure we will return again when it's time to trade our vehicle.
My spouse and I were reaching the end with our previous car. In the past and in different places, We have been dealing with pushy salespeople that only cared about $$$ or didn't care about whether or not their services met our needs. Things changed when we entered this dealership and met Ben who listened to our concerns and offered us professional and warm advice. Marc Guerin is the financial manager who went the extra mile to make sure our needs were respected. We highly recommend dealing with them and going to this dealership. Never be afraid to talk and express your concerns again! Great Service!
Unfortunately, the last visit for service was very good except for the courtesy vehicle. the last two times I came in for service after asking for a courtesy vehicle when I called for an appointment, I was told that there were no vehicles available and I would have to go to Enterprise. enterprise provided good service and were very polite but the issue is that it added one hour to my visit that was not planned for. I specifically asked for an early appointment and in both cases I had to cancel meetings.
the process is too long
merci
I recently purchased a vehicle from west island ford lincoln and I was very pleased with the service. All of the staff are incredibly nice, respectful and helpful. You feel like you are dealing with real genuine people at this place. In particular, John, Jeff and Marc made my experience great. I would highly recommend this dealership to anyone.
I have only great things to say about this Ford dealership. The owner is fantastically nice, the service beyond professional and friendly. I love everything about them. The way they remind you by text of your periodic service appointment, the speed at which they handle your car, the waiting area with gourmet coffees and snacks and wifi so you can work while waiting. I’m not going to rave about the cars because this here is a review of the dealership. Each and every one of the sales reps are awesome and practice a no pressure approach. They will help you get the car you want and ensure they do their best to meet your budget. On a personal note, Sam Toubin is great! Highly recommend this dealership!!!
Went in to look at the new Mustang GT. Nice and friendly people there. Let me test drive a new GT. No pressure on buying. Good job guys.
I bought this vehicle sight unseen from the West Island website. I couldn't have been more pleasantly surprised. Everything went perfectly from start to finish and the service was exceptional. The salesman picked me up from the train station, the vehicle was in excellent condition, the finance manager went out of her way with the proper paperwork, given the fact the vehicle was bought in Quebec but to be registered in Ontario.
A 5 Star Rating for the service provided by staff at West Island!
The best Ford dealership ever! Excellent service, easy purchase, amazing staff. Steven made our shopping experience simply outstanding. Marc and Sara were also very helpful and easy to deal with. We are enjoying our new Ford Transit in black color. We'll definitely come back for other vehicles. Hoping to get the same experience with the service department.
Love my new Escape SUV. Many thanks to Steve Leblanc for getting me the exact vehicle I wanted, even if it was a long way away. Also, thanks to Sara for making all the paperwork easy. What a great team! Thanks again.
Just bought my 2019 Ford Explorer. Amazing service!! Steven Leblanc you rock! The whole team made sure I got what I was looking for without being pushy. I fully recommend them!
I've had a great experience with this dealership over others. Over the life of a vehicle it is paramount to have a good relationship with the service department. They are the people that keep you going and happy.
Great location
Easy location to move around
Great amenities while waiting
Friendly and happy staff
Last October, I purchased a Ford Explorer XLT. The entire purchase experience was excellent.
Generally, it is not expected that the service experience would compare to the purchase experience.
Much to my delight, the service staff were welcoming and friendly. The waiting room accommodations was very pleasant as were the coffee and snacks.
Compliments to a very well run dealership.
Sheldon B
Pointe-Claire
Excellent experience and service. They are solution driven rather than pressure selling. All information is made clear in order to take the proper and final decision. I would strongly recommend West Island Ford and their team.
The salesman (Pierre) was extremely patient and thorough. The process from beginning to end was seamless. I’m expecting the after-purchase service to mirror the sales side that I received.
Well received. Tried to book appointment for next day, and drop off vehicle this evening. Told can't, only taking appointments 1 1/2 week later. Too busy.
Not sure about the rest but the customer service through phone was horrible. Not once, not twice, but 3 times when I spoke to the girl there she sounded sleepy and careless. 3 times I was told: "give me your phone number, I'll call you later" (Which never happened obviously)
Great service and pricing. Overall recommend this dealership to all Ford owners!
Very helpful and friendly staff, wide selection of vehicles on site.
Fair warning. I cannot comment on the service in dealer and cannot comment on the sales process. I can tell you, however, that I have been trying to sort out what to do with my late father's lease for over a month now and getting the most basic of information is like pulling teeth. Nobody takes responsibility, you just get directed to another email address or phone number. To think I was considering changing my own car for a Ford, I'm glad I know ahead of time never to buy from this dealership. Buyer beware!
I recently purchased a 2019 Lincoln Nautilus from West Island Ford, their service was impeccable just like the car. Marc Guerin, Finance Manager and his Sales Manager, Jeff Haynes were a pleasure to work with and provided me with EXCELLENT service from road testing, financing to delivery.
Car was ready within two days of first road test. Super impressive!!
It was my first time at West Island Lincoln, I purchached a 2019 Nautilus. The service I got from my sales rep. Steven Leblanc was exceptional he was very knoledgeable, courtious and even a little funny at times! ;) You can be sure we will be back for our next vehicule.
Thank you once again!
Excellent Service. Thank you - Update April 2019 - Coffee machine rocks :)
Polite and Friendly staff
Fantastic and friendly staff that you can trust.
Reasonably priced , thank you Pierre and Miguel.
Try them for yourself you will not regret it.1
The service and service representative Marc was excellent. Always courteous, helpfull and very professional. He makes it easy to bring your car in and just as easy to leave when it is ready.
THE SERVICE WITH WEST ISLAND FORD WAS EXCEPTIONAL. I HAVE DEALT WITH OTHER DEALERSHIPS AND OTHER BRANDS OF VEHICLES BUT I HAVE TO SAY THAT WEST ISLAND FORD HAS SURPASSED ALL MY EXPECTATIONS. KEEP UP THE GOOD WORK.
TONY P.
I arrived a few minutes before my 7:00 AM Monday morning appointment and was pleased to see the doors opened at exactly 7:00 o'clock. Mr Jack Asseraf greeted me, took my information and offered me a complimentary coffee and muffin for breakfast. The work was done promptly and efficiently. I Was given a full written report which was explained verbally and then Jack asked if I had any questions. I had none, since they found my Fiesta to be in great shape. I am truly very satisfied.
I have been very dissapointed by my recent visit to the dealership on sources. Firstly went in to try and negotiate new lease on either Ford Explorer or Ford edge. Met with a sales rep...and never had news. After repeated attempt spoke with assistant manager...he never followed up with proper emails. Then came to the dealership for service, I had a burnt headlight. I had taken a maintenance plan with my current Ford Explorer. At the time I was told that the service contract covered me for the duration of my lease. The service clerk was very quick to tell me that was not the case...and that my initial warranty finished on the 2nd of December I was there on the 15th of December. He made no effort to see if there was any way to please me....even though I took the additional service plan.
Not only was I most unimpressed with the attitude of the service clerk. But I made myself known to the sales assistant manager that I was interested in discussing an offer for a new lease. He let me sit in the waiting room while he was serving another client. Not once did he come over to see if i was interested in making an appointment or give me an idea of how long he would be. Finally when he was done over an hour later...I had to go to him. He claims he sent me documents. I never received them. He did finally resend.. and have not heard from him since.
Moral of the story: I will never purchase another service contract from Ford.
I will not purchase a vehicle from this dealership.
Consistently good service. Team is polite, friendly and they treat with their clients fairly. Best service I have had from a garage.
Very good Service. Prices are very reasonable for dealership. The service is number 1, i have been to lot of garages and they are by far the best. Thanks team and special thanks to Francois.
The best service ever they know how to take care of their clients! From Francois and David which is helping at the service counter right now, yes know them by name as they all their clients. It's a family not just a place to get your car taken care of and they care!!
Great service... good experience. Shuttle driver was a super nice guy. Was pleasantly surprised with the price... quite reasonable