The service staff at Parkway are extremely professional and helpful! When my vehicle broke down right after the Aug long weekend, Parkway diagnosed the issue and had it repaired in record time! Thank you Lenni for the quick turnaround time. I did not have to miss work because the team got my car repairs done so quickly. Five stars!
I bought an Explorer 2017, at the end of May 2020. Apparently it passed safety, because according to the dealership they cannot register a vehicle without its safety. My battery died on the 3rd day, and 2 weeks later when in remote location. Frustrating. The weather’s been good and so there was no need to use wipers. Then of course I try to spray the windshield washer, and it isn’t working. How can it not be working when this is part of safety check? No one in the dealership was able to provide me with an inspection report that according to the agreement should be mine to keep. I was told that nobody gets the report. But my warranty is based on it. So I don’t know what my warranty covers. How can one purchase a $35000 vehicle and not be able to get the warranty details? Then I took the vehicle to be serviced, of course battery checks ok. The pump from windshield washer was broken so it had to be replaced. As I’m about to drive away, I test the wipers and the sprayer, and now the back sprayer is not working!!! Yet, they told me, I was good to go! What kind of a dealership is this??? Who safeties these vehicles??? There is lack of transparency! If they had nothing to hide, they would provide me with my 119 point inspection report. This is the worst dealership I’ve ever been to. Talking to service people, sales people and their managers is completely useless here. No one takes your side.
This is not how you do business. Would give it zero stars if I could.
I bought a new Fusion in 2010. The sales/finance people were all very nice, the owner/manager did try to convince to pay a $400 GLOBALi mandatory fee because they had a “contract with them". Luckily I called other dealerships & was told because I was getting the car from the factory, its not mandatory.
This is the worst service Ive ever had. They have their own schedule different from the manual & do a lot more work/earlier than it needs. They changed my trans oil at 45000km, but the manual says to do it at 150000km! They tell me to get an oil change every 8000km but the manual says 12000km.
The main concern is the incompetence of the mechanics. Everytime I take the car in I have to take it back 3-10mnths later for the same thing.
The 1st was due to an o-ring attached to the gas tank. Instead of removing the tank, replacing the o-ring & reinstalling the tank they jacked it to the side, replaced the o-ring & put the tank back. I know because they told me. This caused the tank to misalign & gas to spill back out of the opening after I fill up. I took the car in 3 times & 3 times they said nothings wrong, only when I showed them video of it happening did they uninstall & reinstall my tank properly.
The 2nd was the fan they replaced. A month later I was in a traffic jam & noticed a hot engine temp. I took the car in & they said that a fan wires was broken & had to be replaced. I explained how they just installed the fan & thats probably when the wire broke. They didn't care & charged me again.
The last straw was the brakes. I took my car in Jan to get new pads/rotors (were scored) & asked them to check the ebrake, they said its fine. 20,000km/10mths later they told me I need new pads/rotors. They said the pads were seized/cracked & the rotors were scored again. I explained how they just changed the pads/rotors & they didn’t care. I just took my car to TireCo & they confirmed my ebrake was sticking & thats what caused the rotor to score & the pads to wear out prematurely.
Long story short I am never going to them again.
Betina did a fabulous job that all started with just coming outside to say hello. The entire process to get a fantastic Mach-e GT was flawless and simple. If you want the same treatment go see Betina and Parkway team.
I bought my first "dream car" from Parkway during COVID. They went above and beyond to keep me as a customer. They hooked me up with a rental until my car was delivered - and that took some time! If I ever purchase a new vehicle again, I'll be going here first. Thank you for making my dealership experience an amazing one.
Bought my new Mustang Mach E from Betina here at Parkway Ford. Betina was very kind, patient and friendly - she's great with kids as well.
If you ware in the market for a new car you should come and talk to her.
The entire Parkway Ford team delivered exceptional service.
Silva from the sales department exceeded expectations in assisting me with finding and purchasing the ideal vehicle.
I highly recommend their services!
Parkway Ford is actually the top-tier dealer within the KW regions that I find trustworthy to buy the car from.
First, it is all about people. My sales representative is Linden, and after understanding my preferences and budget, he helped me nail my dream car within two days. Linden and his team offered me what I needed at a super reasonable price with the greatest service. And also, the information flow is always efficient.
Secondly, I love their well-designed showroom and the extensive inventory compared with other dealers (including Toyota and Ford Kitchener) in this region. It is always good to see and test-drive the real car instead of seeing nothing before I made the purchase, so thumbs up for that.
Also, the location is super convenient. I remember it was super convenient to find the food in the nearby Conestoga mall, and it is close to a highway, which makes my visit so convenient each time, even during some rush hours.
Last but not least, I recommend Linden if you wanna have a kind, supportive, patient, and pushy-free sales to speak to : ) based on my own experience.
Excellent service by the entire team at Parkway Ford.
Betina from the sales department went above and beyond to help me find and purchase the perfect vehicle.
Highly recommended !
Service was awesome. Very pleased with my advisor Lenni. She is always very helpful and so wonderful. Service department rocks.
I bought my Ford Escape last year and get all of my service and maintenance done at Parkway Ford. The staff are always friendly, and professional - highly recommended!
Hi all. I needed to take my car in for servicing the other day. In additional to the usual stuff, I sheepishly admitted to a front bumper issue which occurred the previous week. Bumped up against something in a parking lot which caused a section of the front bumper to come apart. They took care of this issue at no charge and corrected the issue.
Thanks again Ford for excellent service.
I took my car in for some warranty work and to switch from winter to summer tires. My service adviser, Lenni, was excellent. Anything that came up, she was very quick to let me know and discuss the matter. Overall, a pleasant experience. I will be returning for future service.
Outstanding service from sales to service. Very knowledgeable staff to guide you through your Ford experience whether you are a first timer or a returning customer . I've been dealing with Parkway Ford since 1986 and would not go anywhere else. My vehicles have been always serviced at Parkway Ford , from car and truck service to parts and body shop. The service advisors, from the most experienced to the "new guy" make it a wonderful experience . I would highly recommend to anyone to go check out Parkway Ford, you will not be disappointed