Don't waste your money. Go to a regular mechanic to get your car fixed. I paid $90 for a diagnostic to find out what the problem was and they gave me an answer of possibility even though I had already told them what it could possibly be.. So I paid them to tell me the same answer on paper. Then they said if you want to know for sure we have to further inspect which will cost you more money. Don't be fooled. Horrible dealership.
The dealership was okay. I waited for over 20 minutes to talk to someone in sales. I ended up leaving and was not contacted again.
They did a good job of enticing me to come in but nothing beyond that really.
Perhaps it was just a busy day or I'm used to the customer service at BMW. Anyway, I'm giving two stars for their marketing ability.
Thank you Oscar and Yorkdale Ford, I love my new truck! The experience was excellent, the process was easy and the deal was great! I highly recommend this dealership to anyone and specifically recommend dealing with Oscar Del Rio (Honest, straightforward and no pressure). What a great experience. See ya on the next one!
Rob
Thank you Yorkdale Ford and thank you Ann for allowing to use your car charger, even though my car is not a Ford. Nice to see a dealership that supports EV ownership and cleaner environment for all of us.
As usual great service and I want to thank Anne for finding my wallet in the truck and being a great communicator.
amazing experience at yorkdale ford Zaheer nagi is our cars sales guy he just moved there and we went and got our 5 car from him and also we booked the new 2021 F 150 it will be coming soon thank you very much for always helping us out
My experience was much better this time than my previous one, where a rag was left in my muffler after maintenance was completed at the Yorkdale location.
Chelvin from the Service department at the Yorkdale location is wonderful. Very professional and knowledgeable.
I am giving this 3 not 5 stars because I find offensive that the dealership will wash a Lincoln vehicle after maintenance is completed, but not a Ford. You are out of the same building. The same dealership. You make it look like Ford is for lower class people or something. Doesn't make a Ford customer feel like purchasing another Ford vehicle, ever again.
Ravi the sells man was amazing never been so happy in life great guy and team thanks a lot yorkdkdale and mr ravi you make dreams come true thanks
I had a wonderful experience with Gary Wener buying my newest car. Gary was extremely knowledgeable, helpful and professional. Gary was able to remove a lot of the stress of buying a new car and I will certainly use him again. Thank you Gary!
Had a great experience at the service department! Superior to every other dealership that I have visited!
I waited four months to write this review just to see if I get the same quality of service and attention that one gets while buying a new vehicle.I went in for my oil change and their attitude was professional and impeccable. The oil change happened with clockwork precision. Sandeep and Ravi are great sales guys, very knowledgable and patient. They helped us pick the best vehicle and we love it. They took care of everything - the paper work and trading off my old vehicles and I did not have to worry about anything as I was in good hands. The only drawback was that their administrative process took too long and the delivery was delayed by more than a week and I had to talk to other dealerships as well. However it got done eventually.
Ravi and Kelly were amazing they were very prompt and made sure everything is perfectly done without guessing.
Ravi was very helpful and polite with just minutes of notice, and in less than 3 days delivered my truck that I needed badly. Thanks to all the staffs that helped high five!
Nice place to buy a new or used car. Zulia is helping you to have your new dream car. 100% recommended. We bought a Ford Escape 2020. 1 week ago. I love my car. Thank Zulia.
Update: The manager Contacted me and offered to fix the scratches, it was nice of him to do so, definitely makes up for some the headache I had to go through :) As a result, I changed my review to 4 stars instead of 1. But since just less than a year is left on my lease, I'll just return the car with scratches and let them worry about it.
I factory ordered a Mustang and they totally messed up the order. Gave me a car that doesn't have the options I paid for, and still tried to charge me for the options they forgot to put on it. After I mentioned that its not fair to charge me for options that the car doesn't have they reduced the price, but I still ended up with a car that wasn't what I ordered (and I waited for more than two months for that)
IF YOU'RE BUYING from them, you should know their Vehicle protection insurance (Vehicle armor is what they call it) is unreliable at best. don't waste your money. I've been trying to fix a couple of scratches for nearly half a year (No exaggeration) and they keep ignoring it, even though I paid extra for this protection to have my car fixed during the lease term and not just at the end. for full details you can read below:
1st attempt: Manager Nick took pictures of the scratches with his phone, told me he has to file a claim and get back to me . 1 month after I dont hear anything so I email him and he doesn't respond. So I email the salesman that sold me the car and he replies once and doesn't reply anymore. I go to ford and they tell me Nick and Greg (the salesman) are not with them anymore. So I need to file another claim with the new manager.
2nd attempt: I filed a new claim with the new manager Sandra, she takes pictures again and tells me she will get back to me. after a month I don't hear anything back and I go and see Sandra, she tells me she has no updates and she'll get back to me as soon as she does. another month goes by and no news, so I go into ford today and they tell me Sandra is not with them anymore.
at this point Im wondering how many claims do I have to file with new managers until they fix a couple of scratches. I share this thought with the sales manager Ali (he is generally friendly when everything is going perfect, but not when you have an issue with something). He gets all defensive, saying we are doing what we need to do and we can't call our customers and ask for their permission to change managers (even though my concern was my continuously ignored claim, not how many managers they change every couple of months! they just find it impossible to wait until you finish your sentence before they reply).
so anyways, Ali took my info AGAIN, saying he will get back to me. at this point I don't care anymore, what I know is that when my lease is over, Im getting my new car from somewhere else, and will laugh at their attempts if they try to charge me over scratches and imperfections they find on the car. My other goal is to leave this review (and the upcoming updates) everywhere I can so hopefully less people waste their money on imaginary protection programs.
Sandeep did an excellent job! Can’t ask for a better sales person. Highly recommend- ask for Sandeep
My husband purchased a 2019 Explorer Sport as a gift for me back in April 2020. I have been drooling over one for a few years. I can't begin to describe how wonderful the experience was. Max took care of everything, the quote provided was dead on down to the last dollar. Paperwork was completed and ready to sign without delay. The vehicle was absolutely spotless at the time of delivery. The only minor delay was getting my plates transferred and licensed. HOWEVER due to covid and Service Ontario being only open by appointment I fully understand.
This is the 3rd vehicle we have purchased at this dealer, 2 trucks for my husband and now my dream Explorer.
Thank You Yorkdale Ford Team!
Thank you Yorkdale Ford. I purchased Ford Ranger from sandeep, ravi and lisa.
Yorkdale Ford is a great place to get your car! Ask for Sandeep and he’ll provide you with the best customer service possible! Great guy and a great friend he’ll make sure to find you the best possible deal!
Recently had some warranty work done @ Yorkdale Ford. Chris was my service advisor, and he kept me updated and in communication throughout the whole process. Mike was the technician who carried out the work. Very happy to have my 17’ Mustang GT back and in working order. Thank you both for your great work.
Sandeep worked hard to find the new Ranger I wanted with all the requested features. Made the process easy and safe with the COVID protocols.
Sandeep at Yorkdale Ford, super amazing person to deal with. Thanks Yorkdale Ford. Thanks Roy and Ravi. I purchased 2020 Explorer ST.
Poor workmanship by one of the mechanics fixing the clutch/transmission during a transmission recall. Caused a slow leak of the front axle seal of my fiesta, and they refuse to acknowledge it could have even been their work. They hide behind the fact that you won't take your car home and inspect their work yourself, or have an independent mechanic inspect it. You can't inspect for a slow leak until it's too late, and you're the only ones who touched this car! Well, no longer!
The service department staff are extremely rude. I ordered a part via phone and the next morning the parts dept called me back to let me know it was ready for pickup. I showed up and read the sign on the door to call and the parts would be brought out. I called and called and no one answered the phone. So I went inside. I was met with hostility from the two service advisors saying, “you obviously didn’t read the sign, call the number and your parts will be brought out.” I was so taken back by their attitude so I went outside and called again. This time the phone was answered by a parts person. He brought the parts out and was very polite. He then proceeded to tell me I had to go back inside to pay. I told him I was very rudely told to wait outside, so what was the point of that if I had to come back inside to pay. He said “sorry I just work here, but your right it doesn’t make sense”. I then went inside to pay and was met with even more attitude. The female at the cash desk, didn’t say hello or even look up at me. I handed her the parts form I was given, she responded with, “$27.18”. I asked her what the point of waiting outside was only to be brought back in to pay. She shrugged her shoulders and said, “don’t know” again not even looking up. My family has dealt with Ford and Ford dealers for close to 50 years, never have I ever heard or experienced such utter disrespect to a paying customer at any other location. When I called and asked to speak to a manager after leaving, the female answering the phone sighed and said, “ok hold on”. And I was transferred right to a voicemail, not even to an extension that would ring and give the manager a chance to answer the phone and speak to me. Absolutely disgusting service, and the owners and senior management should be absolutely ashamed of their staff. After reading the other reviews, which I hadn’t until after leaving the location, I am not at all shocked, it seems to be the culture at this location. I had planned on buying my next Ford in a few months from this location, but they have just lost my cash sale.
PC Caulking, I purchased Ford Ranger from Sandeep. He’s the best guy to buy truck in town. Thank you Yorkdale Ford. PC Caulking. Paulo
They are not politely and too slow especially in financial management.
If you find something wrong or nonessential items in dealing with them or want more clarifying, the final replay is ”it’s not our business” and ”we can't do anything for you” and then refuse you. Just keep away from there and don't trust their statements.
Sandeep provides an amazing experience to me. He is fun and best sales rep I have ever worked with. Come here and experience fun and joy if you need car service :)
I'm very happy with the service!! 100% on point 👌 Thanks for your service Sandeep Verma for all the help and making me happy about it! Cheers
Came in just looking, ended up buy a new 2020 F150 platinum truck. The process was fast and easy.
If your looking for a new vehicle come see Sandeep. He was awesome!
Thanks guys for the magnificent service! I love my 2020 ford f150 king Ranch... how can not love it???
Poor after sales support.
Tried to get my new MKC in for its first service. I understand the limitations of available services due to COVID-19, and am okay with that.
Obviously normal staff are not manning the phones. If you are going to have someone talking to customer, they need to be well trained. I should not have had to escalate to a manager.
The service manager was not very helpful either, yes his hands were tied because lack of staff, again understandable, but I wasn't expecting him to make excuses for the person on the phone. I would have expected a more professional response. My experience with my 1st Lincoln since I have had it off the lot has been less than stellar, the vehicle seems okay, it is that "Lincoln Experience" I have issues with.
Purchased a 2017 F150 Lariat with Sandeep a few weeks back and very satisfied with the dealerships service overall.
Very attentive and polite staff, buying experience was very positive. Highly recommend.
I had a great experience here dealing with Phyllis! She is an absolute pleasure to deal with. They gave me an excellent deal on my new vehicle and a fair offer on my trade in. I will be recommending Phyllis and Yorkdale Ford to family and friends.
Couldn't get past the rude receptionist. Unbelievable. Dealerships are a dime a dozen, and I think most would prefer someone with a better disposition.
Had a window emergency, they got me in that morning and worked hard to get me out asap. Friendly service. Clean establishment. And amazing free coffee. Will come back here for any future services for sure
I dealt with Claudio Di Pede at this dealership and he was helpful and honest throughout the entire process. I don't give out 5 stars often unless the business is deserving. So far I got a great deal for a good car that has given me no issues. They had the car properly detailed and it drives great. Thank you.
One of the best Ford dealerships in GTA.I’ve never had any issue as a fleet card driver.5star service.
The worst ford dealership ever they don’t care about their customers have been to this place thrice 2 times for sales worst experience. The sales team doesn’t want to listen to what the customer wants and just wanna hit their targets and the worst one was today when they declined to take my car in which was on lease because they don’t have enough space. So even though being a loyal customer I am running to different ford dealership to return my car.
try avoiding this dealership!!!
We are very much satisfied with the yorkdale dealership. It was splendid experience to deal with Sandeep Verma. He explained us the details very well. Hoping to deal with him again in the future....
Great service and rewards. Extreamly happy with Mr. Sandeep Verma and will recommend my friends and relatives as well.
I purchased Ford Ranger Lariat from Sandeep the manager. The best service in town from Yorkdale Ford. Thank you Roy and Sandeep for this beautiful truck and very happy with the service. I highly recommend Yorkdale Ford and see Sandeep for great deals.
Friendly easy going staff, never pushy and provide top quality service. Been bring my Edge for 4 years never a complaint!!
Roy Business Manager helped me with my F350 approvals and Sandeep Sales Manger is an amazing guy to deal with, his sales staff is super helpful and their service standards are way high. I highly recommend Yorkdale Ford dealership. Bruno.
Amazing service. Good price. Very professional team. Very recommended!!! Sandeep, Lisa and Max gave me a good deal and excellent service. Thank you!!!
Edit:
You want more details, here it is.
My girlfriend called the service department at your location because she was having rattling issues with her Ford Fiesta. The person on the other line told her to bring her vehicle in on a certain day at 8:30 or 9am. the exact day and precise time i cannot remember since it's been weeks now. the appointment was set and the location date and time was confirmed. When the day finally arrived, we went there and were told that my girlfriend has no appointment. We both had to plan our day and take time off work, only for this to happen. No apology, no sympathy, nothing. It was even more infuriating given that time was wasted in not looking for other places to diagnose and fix her vehicle, during the time between the. phone call and the day of our "appointment".
Outstanding customer service! Had to bring in my car for some repairs and the team made the whole process smooth. I even received a courtesy call post repair to ensure everything was to my liking. 5 star for service and quality of work! Thank you!
Been bringing my mustang in for service every 10-15km. When I bring up an issue with my camera in February they ok my car say it is fine. Now I bring it up again, and they tell me it is out of warranty. Car is still under lease. I’ve had to reschedule my appointment 3 times. Service manager was rude. Did not solve the issue. We have a company that owns 3 fords cars/trucks. Extremely disappointed at how they treat a long time serious customer looking to spend another $20,000 next month and buy this same vehicle...
Update: did some research online and found this was a common issue. When I rolled back the sleeve found the wires were pinched too tightly from factory by the end of the plastic sleeve and strap causing these thin wires to tear. Makes sense why With heat this was getting out of control. If I could give 0 stars I would. Not only did I have to find the issue myself. It was a factory mistake that isn’t being recalled because it doesn’t directly affect safety. Bunch of losers at this location. I’ve taken pristine care of my mustang. Once I buy out my car I’m never coming back to this dealership again. 👎🏽🤮
Yorkdale Ford Toronto, located at 3130 DUFFERIN ST in TORONTO, ON, is your premier retailer of new and used Ford cars, trucks and SUVs. Proudly serving the North York and Greater Toronto Area
My experience with Yorkdale Ford is great. Friendly stuff, good atmosphere no one is pushing you to make quick choice. I love my 2017 Escape and all features that car has. Max, Gary, Carlson and Taylor did great job.
All together very good place to buy a car. I will recommend to my friends.
I am incredibly pleased with my new 2017 Ford Escape. A big thank you to Lisa North and Sandra Tipei for being so knowledgeable about the vehicle and the financing. My sales person, Lisa North, went the extra mile to be accommodating and customer focused. Prime example: Lisa set me up with a rental vehicle - at no cost - to hold me over while my Ford was being built and when I had to return my company car. That is real value. Even when we hit a bump in the road with timing of insurance, Lisa jumped in and managed it. Thank you to the Ford team for your professionalism, expertise, and customer-facing attitude.
Sincerely,
Josh W.
I purchased a 2013 Lincoln MKX from Yorkdale Ford. From my initial visit to the delivery of the vehicle I appreciated the friendly, courteous and professional treatment I received from the sales and delivery team. Since I took delivery I have continued to return to the Yorkdale Ford for vehicle service and the service staff and team have been great. For these reasons I highly recommend Yorkdale Ford.
I purchased a Ford Fiesta a couple years ago, and driving on Toronto streets I've needed to bring it in numerous times for minor tweaks. (we have the worst streets in Canada) I've gotten to know the service staff personally, and despite being a really busy service department, I always feel like a valued customer.
The problems are not always fixed instantly, but when a shop is so busy, there's not much else you can expect. I believe that the service staff are honest when they tell me there needs to be extra work done, and though it sucks when you need to spend more money, I use my car every day so its ok.
I purchased a new Explorer Sport SUV after a long time researching and deciding what to buy. Yorkdale Ford was always helpful and patient as I did my homework. The car was ready for pick up and waiting for me as I arrived to sign and drive.
The sales staff and front counter staff were courteous and friendly. I have recommended my family and friends go to this dealership for their vehicle needs.