Steve Gracie helped us purchase our new truck. From the start of the process to the end it was more then what we expected. He was very informative with helping us pick and explain every detail we needed. He made this very easy and stress free. Karyn was also so helpful in explaining all the extra details when finalizing our purchase. We’re so happy to have been referred to Airport Ford. If you are in need of a vehicle go see Steve. You won’t be disappointed. Thank you for all your help, we’ll definitely be back!
Cannot recommend them enough. John Drysdale was my salesman. He was attentive and so helpful. Karyn guided me through the financial aspects clearly and so I understood everything. So happy with my new Ford Ranger.
Super friendly staff. Brought my car in for a couple recalls, and they completed everything the same day! My car is running great! I appreciate that they didn't try to add on any extra repairs than the recalls that I came for, as I have experienced in the past through other car manufacturers. Thank you for taking care of my car! :)
What a seamless experience at Airport Ford! I ordered a 2022 F-150 that came in 2 months early. Joe and Lauren were friendly, knowledgeable, honest and made the entire buying process a breeze! Thanks for making a complicated process not so complicated guys!
I booked my service appointment online and was called and emailed confirming my appointment. I got there at the time I booked and parked. When I went in they told me to bring it right in! I went to sit and wait and before I knew it the car was done!! The guy on the service desk (Brian? Sorry!) was so great!! He came and checked on me and also to tell me the car was ready! Very great experience here!
Highly recommend John Drysdale at airport Ford in Hamilton. He was patient with me,never pushy, and made it a priority to have all my boxes checked. I am over the moon with their service and my new car. The entire process before I finally signed was about 1-2 months of me “window shopping” and never once did John try to push me past that until I was ready on my own.
I was always told never to buy a car without your dad or husband there to make sure you’re being not taking advantage of. Airport Ford proved that wrong. There wasn’t a single moment at airport Ford where I felt I was over my head. Every question and detail was explained as many times as I needed it. Karyn and John were an all star team. Thanks again guys!
Amazing customer service. We live 2 and a half hours away and tried the ford dealers around us and the service was lacking. We called Airport Ford about a truck we were interested in. We set up a test drive and came the next day. EVERYONE was so friendly. They had the truck ready for us and when we decided on buying it, they made the whole process so easy. Ken is so friendly, answered all our questions and made us feel at home. We love our F150 and when we are ready to trade up or buy another one, we will drive the 2 and a half hours again just to deal with them. It is hard to find top notch customer service these days and Airport Ford has gone above and beyond. Highly recommended this place as your go to place to buy any vehicle. Thanks guys we will most definitely be back
The staff at Airport Ford Lincoln are on a different level of excellent service.
We were on the hunt for a Ford Transit to start a new business and this dealership happened to be the first (and only) stop. We met with Nick G. who informed us that there was a single Transit 250 in stock at this location. Due to the recent high demand of cargo vans, we had to jump on this rare opportunity. Nick was openly honest, helpful, and patient while helping us find the best deal that would fit our budget.
Their Finance Manager Lauren was absolutely amazing in getting the van ready for pick up on time. She was always able to find us a solution to our start-up challenges and really went the extra mile to get all the necessary paperwork completed within a very tight time frame.
Overall, it was a positively pleasant experience. The team here are wonderfully helpful and accommodating. I highly recommend checking them out if you are looking for a vehicle.
extraordinary customer service! we were in an emergency situation since our old truck broke suddenly and we were in need of finding a new truck for our fencing business immediately , we went so many dealership but no success ,finally we landed in Airport ford Lincoln and had an appointment with the sales person Blake and he was unbelievably helpful and friendly. He suggested the best truck for us and also he was so helpful . Though we purchased a truck and canceled it before picking it up and purchased a bigger truck from him , it was so much of work for him in short time but he was still very positive and made our experience great. Overall our big purchase experience with them was great and I highly recommend this professional team for anyone who needs amazing services. A big big Thanks from Blake for being so professional and same time so funny and kind. You are an asset to this dealership and for sure for our next purchases we will be so glad to contact you soon.
This dealership is amazing !!! I was on a hunt for for a Benz SUV. This wasn't the typical place I would think to find my Mercedes, but it was by far the best price I found so I rushed to go take a look. Ken was awesome ! I had brought my father and fiance to help me shop, and Ken was great with both of them questioning about the car. Ken went the extra mile to prepare my car for pick up by making sure the car was immaculate! Mike did my financing and he got a me specialized rate with my company that I work for ! Extra bonus !! My fiance now plans to purchase his new car there in the future because of my experience with Ken and Mike !
John was a great salesman. Took some cars for a spin with no hassle. Looked through my options, everything was really good until it came time to talk to finance about financing. Mike from the financing department is so rude it’s not even funny…
Dave, Karen and the Airport Ford team are hands down the best team to help you with your purchase. They never miss a beat, they are very responsive and best of all they actually care about your needs! I would recommend and will recommend them to anyone who asks! Great work!
Just purchased a new 2021 ford escape hybrid from airport ford. Nickolas was my salesman he was terrific. I want to thank him personally for all his help and still don't know how he got the payments so low considering I was paying more for my 2016 ford fusion non hybrid. I would also like to thank Karen in finance without her help none of this would be possible. For great deals like this talk to Nickolas Cole at Airport Ford.
Bought my first Mustang GT fastback. The whole atmosphere of the transition was friendly and professional. Cam Deforest was my car salesman and updated me on every step. I highly recommend this dealership. I drove 2 plus hrs as Cam did all the leg work compared to dealerships around my areas north of Toronto. Thanks to Cam and Mike for making my experience the best it can be.
The staff have always been courteous, pleasant and helpful. I have a return customer for over 12 years. Steve Gracie has never steered me wrong in the selections of my vehicle type. I have owned various levels of Ford Escapes and have been pleased with each and everyone one of them. My newest is the titanium hybrid and I look forward to driving my new vehicle. 2 thumbs up for the service. Thank you all
Went in to buy my first car (a new 2020 Ford Fusion) and Airport Ford couldn't have made it any easier. I dealt with Nick G and he went the extra mile to ensure that I was making the right choice and gave me very informative information. When I finally decided on what car I wanted, I asked about one that wasn't in the lot but in their dealer network. Originally this car was far out and I would have to be charged an $650 additional delivery fee. However, after my call with him he started looking up other cars in their dealer network and found one much closer. He was able to get it on the lot the next day, at which point I was able to go on a second test drive and decided to make the purchase. I was able to get the windows tinted and take delivery of the car within 3 business days after that. Overall, I'd highly recommend Nick G and Airport Ford as a whole, they made the whole experience as painless as possible.
Great customer service as always! I’ve dealt with several of the customer service reps over the years and have never had an issue with service, communication, or timeliness with the service of my vehicle. Always feel welcome in the shop to ask any questions I may have or address any concerns. Great team over at airport Ford! Thank you guys!
Brought my F150 in for a extensive repair.
I was dealing with Jordan in the service department. Jordan was amazing at looking after me and making sure I was informed every step of the way. He was able to secure a vehicle for me to use during the time my truck was in the shop so I wasn't left stranded and kept me updated on the progress. Very friendly and helpful. After the repair was completed Jordan introduced me to one of their head technicians who I was able to address any questions or concerns I may have had about the repair. I am beyond satisfied with my experience at Airport Ford.
Not only do they know what they are doing, they are very observant with how many people they have in the waiting room due to COVID19 regulations. The price is reasonable and I leave knowing my car has received the best service available! I would definitely recommend this location! Excellent customer service! 👌
I recently bought for my business a used 2015 Ford Transit connect from the Hamilton Ford dealership ,for a great price/millage trading in my old sedan.
I'm very happy with the vehicle ( even if I had a small problem with the battery, but it was immediately replaced ) and the service, very efficient, professional and friendly .
Also to mention the Ford roadside assistance service program. In less than 1 hour they were in my driveway fixing the issue.
The Transit connect is the best working van on the market for every small business , recommend as this dealership as well
Steve Gracie went out of his way on Sunday to offer advice and help, even though the Service department was closed.
Karen in service was helpful.
The problem:
1. Car not starting, needs a jump every morning.
2. Central door locking system and key fob not opening/locking doors.
3. Passenger window not working.
After service:
1. Car starts - New battery
2. Central door locking system and key fob NOT opening/locking doors
3.Passenger window NOT working.
Cost? Over $600 for a battery and being told I will have to spend another $300.00 to repair window.
$600.00 for a battery and none of the other issues were fixed.
Maybe a, "Skip the diagnostic cost to find the locking problem?"
I recently purchased a car from Airport Ford Lincoln in Hamilton, Ontario. The dealerships Sales Staff were very helpful and described the car and it’s condition so well and truthfully that I agreed to purchase it ‘ Sight Unseen’. I trusted their judgement and I’m pleased to let you know that the car is as they asserted or even better. For an 8 year old sedan to be in such pristine condition is a wonder in itself and I’m grateful that they convinced me to acquire it . They made it a very pleasant shopping experience. Talk about Customer Service- Top Quality. Thanks for everything : Service that went Above and Beyond the call of duty . Truly Impressive. Cheers
We had never been to Airport Ford Lincoln and will definitely be going back when it is time to purchase another vehicle. The service we received from Blake was exceptional. He was extremely knowledgeable and helpful. Blake worked hard to get us the perfect vehicle for us at the right price. Blake and the rest of the Airport Ford team took the time to explain all the options and answer our questions related to post purchase inquires. We never felt rushed or pressured. If you are looking for a vehicle we would highly recommend you consider a visit to Airport Ford Lincoln.
I am so happy with airport Ford.
The staff in service are fast and courteous and make my car run like it’s new every time I go.
Steve Gracie always makes me feel like family and goes above and beyond for anything I need.
They always do that extra little bit to make me leave smiling😊
Brought my new Ranger in for its first service. Did not purchase it at Airport Ford. Made a service appointment on line. Very easy. Brought the truck in and went through the service required with the service tech. Karen explained what was being done and also the full cost. I waited in their waiting room while the service was completed. I noticed after leaving that there was a large grease hand print on my lower bumper. I contacted Ford and they said they would talk to the mechanic and offered a free wash next time I'm in for service. Great customer service. Price for full check and LOF is very competitive. I will be using them for all future services.
Amazing dealership! Great size, amazing selection and awesome staff! Highly recommended dealership if shopping specifically Ford/Lincoln or even for any other car for your needs in their used stock!
Excellent Service. I got there for my appointment at 1:15 pm and enter the service garage right away and Jordan took all my information then my car seat and steering wheel was sanitized and covered with a plastic. The service was going to take 2 hrs so I was provided with a service car so I can go on my way , not having to wait around.
An exceptional place to have your car service and work done. They always impress me with their courtesy and kindness. Pricing is also spot-on, it’s always incredibly fair. I will continue to use Airport Ford and I highly recommend to friends and family.
The BEST experience! Theresa,(on her own personal time!!) for getting my information and getting it to Mike Chamberlin who in turn contacted me asap! Amazing customer service and made you feel as though you were talking to an old friend. Within a day Mike had the car I wanted and everything else with it covered and ready to roll! Nothing short of FANTASTIC! When I went to pick up my vehicle, Mike and Blake made this day even better with their sense of humor and pure excitement for me and getting my perfect vehicle. Blake patiently took the time to explain everything I needed to know about my new ride and I was on my way! Very lucky to have had such an amazing group of people! Highly recommend you will not be let down in customer service and they will get you everything you're looking for!!
I would like to thank Steve G for my husbands new 2020 Ranger!
He has been absolutely wonderful these last few weeks, and has been more then helpful.
On the day of pickup he even came in early to accommodate our work schedules. 10/10 service and I would highly recommend to go and see him.
Thanks again for our new truck Steve! Your the best.
Great experience buying a used vehicle here from Nick C and Mike C. Was able to get a mechanical inspection done by my mechanic before purchase. Very happy with the vehicle and service.
Went to look at a used Ford Escape for my wife liked it told the salesmen had to talk to her about it came back later he had called his niece who was looking for a vehicle to hurry come look at before I got back and sold it to her.
Bought a 2018 Honda Odyssey from the used lot. Salesperson Nick took a friendly, helpful and non-pressure approach when showing me the vehicle I had found on their website. They accepted my trade in and offered me a fair deal that my family and I were happy with. I would recommend this dealership even if you are not looking for a Ford.
My dad recently purchased a used truck from Blake and it was nothing but a good experience. We had an issue with the truck after we got it home and Blake got us in and fixed the issue no questions asked. Everything we requested upon purchase was given which made for a very easy and stress free purchase! Thanks again for all your help Blake!
We bought a 2019 ford edge titanium at airport ford through sales person
Steve Gracie.I would highly recommend him,went the extra mile.
Service department not so much.We had an issue with high speed vibration and brake shudder when applying moderate to high pressure.
vehicle was returned for service to service department.Staff not too friendly.
Took car to Peterborough for week end.Brake shudder not fixed.
As I am a qualified automotive tech decided to take a look.Caliper pins rusty,no lubricant on pins at all,rust between flange and brake rotor ,sloppy job.Would think twice taking car back for service here.
I had a salesperson by the name of Blake Berlingeri give me excellent quick and courteous service along with a couple other members on staff at airport ford I had a great experience buying a vehicle there just stay away from the salesman by the name of Steve (older guy) very pushy to purchase something I said was way to far out of my price range and gave me a trade value for my vehicle that was just inconsiderate and down right offensive not only that he lied to me because I bought the vehicle from Blake that Steve said was not available so when you go to airport ford talk to Blake!
STEVE GRACIE Sales & Leasing Specialist Is The sales person who helped me find my brand new F150 truck.
He spent lots of time showing me lots of F150s , answering all my questions in a friendly and honest way makes me buy with confidence .
I'll Recommend Steve Gracie to all my friends
KARYN MORTON Financial Services Manager Helped me out smoothly with all paper work.
By the way I live in Barrie area and I drove almost 2 hours to get to Airport Ford Hamilton
It's wroth it.
I want to thank General Manager Braden Bradley and financial service manager Madison Maitland on dealing with my brother at the dealership. My brother is a stroke survivor and has difficulty with memory and numbers. He went in to the dealership on his own looking to buy a new truck. When they were dealing with my brother they felt that something was not right and reached out to me for more clarification on his health and ability to buy a vehicle. A discussion was had and no vehicle was bought. If in the future a need arises to buy a newer vehicle for my brother, I would not hesitate in returning to this dealership.
Real bad service. Showed car it had scratches and the AC didn’t work. Refused to fix it even when sales person and manager had said they would. Was told to go to a finance guy and told take it or leave it. Left feeling very disappointed.
Absolutely amazing service from start to finish! Blake was awesome and super helpful. Great place.
Had a vehicle towed in after hours for work, was meet by reception who aided in filling out the drop off form. Got a call first thing in the morning from Scott who quickly gather all the info from me before having the technician take a look. About mid afternoon, Scott gave me a courtesy call and gave me the full details and what was found and needed to be worked on. He was honest and direct and informed that a part needed to be ordered in that they don't typically stock and it would be in by next day morning. To my surprise, early next day, Scott called and said my car was ready for pick up! I informed him I would not make it in before closing time and if I could get shuttle pick up on Saturday to get my vehicle and he said yes. Come Saturday, I called in to arrange shuttle pick up with Kristy and was told there was no shuttle, even after I had mentioned I previously spoken with Scott and that was ok... reply again was sorry we don't have shuttle on Saturday. Didn't think twice about it and just had to Uber it there to the dealership. Upon arriving and waiting behind another customer who had just dropped off his vehicle for a 1st maintenance oil change on his vehicle, I hear Kristy the person behind the desk offer him a shuttle home while they work on his vehicle... If this is the way they deduct business, and probably would have gotten away with it if I didn't just happened to be there at that exact moment... I guess you only get special treatment if you recently bought. As You can see, you can get your vehicle worked on at any dealership but due to this level of service I'll be taking my car to another Ford for future work.
Sorry Scott, you were great in all aspect but the latter part of my service has turned me off.
Went to Airport Ford today fir the first time and had an amazing experience. The service was quick and the staff were great. So glad I made the change to Airport Ford!!
Always the best service at Airport Ford! Recently had my car in, and service advisor Steph was fantastic. Was very knowledgeable, and made sure I understood everything. I will definitely be returning!
Great service. Attention to detail. Once the sale is made you are still treated with the highest priority. Very impressed with the service department. Took the time to help us and answer all of our questions. The things that she was unable to help us with immediately rest assure she would get back to us with answers in a timely fashion.
This Dealership is great, my Husband expressed an early interest in the new Ford Ranger, and ever since then the Sales Rep John has been amazing. He's called us every time there was going to be one on their premises, and we even got to be the first ones the test drive the one they had come in. We will definitely be purchasing from Airport Ford when the time is right for us!
I have been a long term customer at Airport Ford. My guy,
Nick Guastadisegni has taken care of my whole family. My wife, father, daughter and myself. As of now we all drive 2014 vehicles and will soon be contacting Nick as two of the vehicles are leased. Nick is a fun, charismatic gentleman with a no bull commitment to his clients. Go see Nick.
The service department is one that goes against the stigma of being on the take or gouging the customer. They diagnose and fulfill their repairs in a timely manner and get their people back on the road asap. Booking a regular service appointment is easy and they are very thorough.
In an age where it is hard to find dependable quality and trustworthy service, Airport goes above and beyond.
I bought a car from Steve Gracie after researching for months on what vehicle was best for me. He was so helpful and answered all my questions with patience. He is very knowledgeable and professional. I would recommend Steve if you are looking for a no pressure car sale which is hard to find these days. My confidence in him exceeded my expectations!
This was my very first new car and John and Karyn helped make this process successful and stress free. They were both very knowledgeable and made it a most enjoyable experience. I would definitely recommend Airport Ford Lincoln to anyone who is looking to get a new car!! I will be a loyal customer until I stop driving. Thanks again!!
Always a pleasure dealing with Airport Ford. The staff is always willing to go the extra mile. The service department is the friendliest and most helpful when you are booking an appointment or waiting for your vehicle to be serviced. I have purchased my last 4 vehicles with Nick Guastadisegni. He is the best sale representative I have dealt with by far. Always up front and honest. Making the purchase of a vehicle stress free and easy. Thanks Nick for always going above and beyond to serve your Ford customers.
Just leased a 2014 Escape from Airport Ford. Great experience! Rob Flint in sales, did an excellent job of explaining everything from financing stuff to all the electronics. I felt completely comfortable in the new truck.
cheers,
Ron