Best service experience so far. If you own a Ford and live near by this is the place
The staff in the service department (I haven't dealt with sales so I can't speak about them but I assume it's the same) are exceptional! Everytime they have worked on my truck the experience has been very positive. Compared to the last dealership in the area I dealt with, the staff of Dupuis Ford have taken care of me and my vehicle 100%. I had a windshield wiper issue that the other dealership could not figure out. It took the service manager at Dupuis a total of 10 seconds to fix it. I have never been at a dealership where the management got involved in fixing a customers' car. Hats off to you!
I happily drive 25 minutes to this dealership to get the service they provide rather than 5 minutes to the "other guys". I'd highly recommend Dupuis Ford!
I wanted to take a moment to express my sincere appreciation for your prompt response in addressing the recent issue I encountered. It's truly reassuring to see that customer service is a top priority for your company. Your proactive approach to resolving problems has not gone unnoticed, and it's a testament to your commitment to providing exceptional service to your customers. Thank you for going the extra mile. I will definitely keep going back to Dupuis Ford for all of my car maintenance. Thank you so much
I had my first experience at Dupuis Ford today after some questionable visits at another Ford dealership which left me frustrated.
The gals and guys at Dupuis were fantastic. Quick, professional and friendly. They fixed everything I asked for including a recall for a windshield wiper arm that the other dealership was never able to fix in 1.5 years!
I will 100% be back at Dupuis for my next service. Keep up the great work!
I have dealt with this dealership since Dec. 2010 and have always received excellent service. The staff are friendly, helpful and have always been very courteous. I'm currently on my 5th lease from this dealership and the great service continues. A good place to do business. The dealership can be counted on to stand behind their products and services.
I’ve been going to Dupuis since 2015. Service has always been amazing! I now live in Ottawa, however I continue to go there because I know I can trust them to do the job right the first time. Keep it up :)
Everyone is so on the ball at Dupuis Ford. The salesman (Bob), financing (Jean Luc) service (Valerie and Francois) make life very easy plus are a pleasure to deal with! They all get back to you quickly, they are very knowledgeable and helpful. They delivered my new truck to my work place and picked up my other truck for service. I couldn’t be happier! Five stars all around!
Had a recent issue with the rear window of my 2015 Ford Edge shattering for a second time in 4 yrs. The service manager was extremely pleasant to deal with, reached out to Ford for possible compensation, provided a loaner, kept me apprised of the repair. My vehicle was returned quickly, clean with photos indicating the new window with the defrost grid above the rear wiper arm which had been the issue with the original recall in 2018. Ford provided compensation as well as the dealership...thank you Francois for all your support and effort.
I own a 2005 Ford F250 with the 6.0 diesel. The service department at Dupuis Ford is absolutely second to none. They’ve made extensive repairs and performed all my maintenance since about 2007. This happened because others couldn’t repair it properly. I would buy another Ford only because of their service.
Beyond excellent.
Dupuis Ford went above and beyond when our regular dealer seriously let us down and put our vehicle back on the road despite clear signs of imminent brake failure - and surprise surprise, the brakes did fail a week after the regular dealer assured us everything was great. I mean, if by great you mean brake lines are bubbling and about to go, sure. Anyways - brake failure on Hunt Club during the afternoon commute! What a treat. Thankfully, we decided to try an out of town dealer (regular dealer wouldn't address the issue because it was too late in the day, had to leave a voicemail with the appointment person and wait for a callback - which only came after the car was already at Dupuis) as we needed this dealt with ASAP and got the car into Dupuis' service department. Despite long queues and parts issues, they proactively found a solution and got us back on the road in a very short amount of time, all the while being very polite and understanding.
The best part? No pleading required - this was the default level of service provided. I think we'll be making the drive down to Dupuis for all of our future needs. They are amazing.
I’ve been a Chevy owner all my life, I’ve been shopping around for a F150 for a month or so. I’ve been to 3 dealerships before getting in touch with Dupuis Ford. And never mind my last name, we’re not related at all. But honestly, if you’re looking for great service and a well tuned team from the receptionist to the finance guy. Dupuis Ford is where you want to buy your next vehicle. A+ Dealership
In august I made an appt for September (almost a month notice) to have a recall done, and some warranty work.
I was pretty much called a liar over one item of warranty work I wanted done. Which to me is inexcusable and unprofessional. I explained what had happened to that part of my vehicle and they said it had been hit. There is no evidence of it being hit and should of been under warranty instead of trying to charge me over $500 to get it fixed!! I said I’m not paying so the part is still broken.
Also I am STILL waiting for the recall to be done and we are October 11-2022 today. Over a month since my vehicle was there!!
No call, no text, no email.
Again totally unprofessional and inexcusable.
Not a happy customer
Bought F150 recently and Nic was great at helping us out. He made the entire transaction smooth and hassle free.
Superb recent experience with Dupuis Ford. Thank you to Frank and his team for excellent service on my vehicle. Complementary exterior wash was a nice added touch. Glad to have found this dealership that truly values their customers.
Went for oil and tire change. Service as always is amazing. Pricing is great and compared to some other garage. I would recommend to anyone that needs an oil change, plus any other service needed.
Pierre and the rest of the team as always do everything possible to see that we are happy. Been dealing here for 10 yrs. Great people working hard to get you what you want at the best deal and then take real care with service. Always happy
I've been dealing with Dupuis Ford-Lincoln since 1997, and have purchased several vehicles from them. The service department is second to none ... honesty and integrity personified. I've NEVER felt that I was being taken advantage of ... always treated like a member of the family. They take excellent care of both my vehicles.
I made a scheduled repair for my vehicle at this dealership. I live twenty minutes away, but a driver took me home, then picked me up after the repairs were completed (a day later). I liked the "health report" for the vehicle, loved the fact that a niggling issue was fixed there, when no one else could seemingly repair it. And that repair only cost me a fraction of what I feared it might. So, I found the dealership to be honest, and they went out of their way to earn my trust and business. I like that!
Dupuis Ford is an amazing dealership, from the sales department, service department, and Réception.
It is worth the drive just to get them to service your vehicle. What I really enjoyed is they will come and pick up your vehicle to fix, drop a loaner car off!
This is what I call excellent service!
The best place on earth to buy your next Ford Vehicle. Very honest cery respectful people . They will give you the very best price! Easy to buy a vehicle at the place. They will you the best service on earth 5 star +++++
I just wanted to add that Pierre De Repentigny is an awesome sealer and a man of his words.. He will know what that means.. Just bought a 2021 Ford Bronco, really impress with the ride, comfort and very lots of space.
Excellent service .
I brought my truck for a battery issue,Francois and Mathieu at the service was super nice and good to keep me informed.
Problème solved
Love this place it feel like home 👍
Always good, staff 100% work is always done right the first time.
Knowledge and friendly staff.
Very great service department, we spoke with Michel Dupuis and he went above and beyond to help us. We also had Monique helping us and she was wonderful. Definitely recommend.
Very great service department, we spoke with Michel Dupuis and he went above and beyond to help us. We also had Monique helping us and she was wonderful. Definitely recommend.
I was interested in a used car, I asked questions about the Ford vehicle and my sales Rep didn't know anything about the car, nor did he attempt to get me information. He was only concerned about me signing the deal, and didn't listen to my concerns.
Although we couldn't come to a mutual agreement over the phone at this time in regards to the working price of a used car that interested me, I do very much appreciate their level of professionalism. In fact, this is the first car dealer in the Ottawa valley that treated me decently since I started shopping for a used car just over a month ago (there have been some real nightmares including a completely wasted afternoon with no car).
Because of their decent behaviour towards me during this first contact, I wouldn't mind doing business with them later if another purchase opportunity comes up. And, who knows, maybe later we could still come to an agreement over the car that already interested me. They definitely kept the doors open to negotiations, and I appreciate that.
I love my F150 👍
Like everyone else now a days, when I began shopping for a new car, my search began online. A vehicle available at Dupuis Ford was one of my first views, along with many others throughout the province. I sent multiple online inquiries to multiple dealers on a Sunday afternoon, and was pleasantly surprised to see a reply from Jean-Luc Tremblay shortly thereafter while all other dealers didn’t reply until the next day. Jean-Luc introduced himself, asked if I’d be interested in coming in to see the vehicle in person, and offered to schedule an appointment. I met with Jean-Luc the following day to see the vehicle. Jean-Luc was very professional, took the time to get to know me, and was very accommodating with my various requests during our encounters. He has a great attitude when it comes to his work. I shopped around at a few dealers, but in the end, Dupuis Ford was the winner. They offered me a great deal, amazing service, and made me feel as though I was an important customer from start to finish. When it came time to pick up my vehicle, everything that was promised to me had been taken care of. Jean-Luc even took the time to send me a picture of my new SUV all prepped and waiting for me, ahead of schedule! The vehicle was spotless inside and out, ready and waiting in a perfect location. all the promised inspections were completed and I was provided all the copies that I had requested.
In the end, I’m happy that I was able to give my business to a local dealer. I would not hesitate to recommend Dupuis Ford and Jean-Luc Tremblay to anyone looking for a vehicle! They really do go out of their way to ensure a very pleasant experience!
Service is great in the service department. However, when we originally purchased the car, it was to be ready on a certain date as per Saleman Jean Luc Tremblay. Because it was not, he promissed a free oil change. I mentioned this on the survey and guess what. Because I did not lie and told the truth on that survey, he took away our free oil change. He is not a man of his word. Yesterday was our first oil change and we had to pay for it. It will be a long long long time before Dupuis Ford sees us again. Like I mentioned the service department was great with this car and the previous car.
They were extremely friendly, professional and accommodated me when I was available because of my profession, hard to go to the dealer when you work construction. I was extremely happy with the service with the samll exception that they were to contact my spouse for pickup and she never got the call. They left the voice mail on my cell and I was out of town and no cell service, so both of us never got the message.
Excellent service. Very friendly personnel. Fair prices.
Very personable sales person and service is great too hardly any waiting
Great place. Fast service. Awesome staff.
Fast and friendly service. Very accommadating and professional. Wouldn't go anywhere else.
This is by far the best Ford service center I have ever been to!!👍👍
I recently bought a 2018 Ford Escape from Dupuis Ford in Casselman, Ontario. I must say that I am not used to getting this kind of service from any company, but I was very pleased with the service I received from Josi and Mike. I am very happy with my new car and I thank Josi and Mike for making this purchase such a pleasant one. I would not hesitate to refer this dealership to my friends. Thanks all.
Great service, they take care of my fleet. François in service takes the time to explain.
Good job gang.
100% satisfaction
Unbelievable Exceptional and Unparalleled. The level of customer service is immeasurable . Francois, Julie, Monique and the rest of the service team go out of their way to achieve customer satisfaction. Ford should be very proud to have this dealership representing them. This dealership takes pride in their work. I am very glad to have found a Ford dealer that puts the customers first.
I had my F150 serviced at Dupuis. They were polite and professional. They did all the work I asked for in the timeline we had originally discussed. They pointed out some other maintenance items I should consider for the future, but I didn't feel like I was getting a pressure "up-sell." When I picked up my truck it had been washed and cleaned, nice surprise.
Great experience. Price was right, service was excellent. No pressure sales. Jean-Luc and Mike treated us like family. Definitely worth the drive.
Great people. Good service and I drive a long distance to go there. always a great experience with the staff. Friendly and courteous.
Great people. Good service and I drive a long distance to go there. always a great experience with the staff. Friendly and courteous.
Dupuis Ford Lincoln Is the best dealership you can buy a vehicle from or do service at. very honnest people and do a great job at what they do! I recommend Dupuis Ford to everyone! You will have the best service that you ever had!!
In my experience it was the worst service I've ever had I purchased a brand new Ford F-150 in speaking with the salesperson during our test drive I had requested that my truck has a tonneau cover and was told that yes we could take care of that for you no problem.
Now that I have the truck I never received the tunnel cover when I returned to Ford I asked about the tunnel cover and was told that he didn't put it into the sales order and I I should have looked at my bill of sale to make sure it was there and that there's nothing they can do.now that showe you that they say one thing and do an other .
Now there's a noise coming out of the engine I bring my truck in to get that fixed I get my truck back everything's the same the noise is still there nothing was done and was told that the noise is normal. In my experience when you purchase and new vehicle the vehicle should not be making a bunch of noise especially when there's only 13000 kilometers as of now I will never buy another vehicle from Dupuis Ford Lincoln .
I would not recommend dealing with the salesman by the name of Roger as in my experience with him. He is a liar and a cheat will say anything you want to hear for you to buy the vehicle and you won't get what you ask for
Wow! Henry Ford himself would be proud of this dealership experience. Kudos.
Worst after Service you can ever have.
Friendly staff who bent over backwards to make my experience the best possible in a difficult situation!! Thank you :)