Just had our 2019 EcoSport for service and a few other issues, on the service received was great. Vic in service kept me informed and most work was completed other than having to order in a part. Thanks to Alain for the service and also the technicians.
Service Dept. were very easy to deal with. Would rate the experience with RiverView service department as 5 stars!
First time going to Riverview Ford was an awesome experience.
We delt with Courtney and she was very knowledgeable and experienced in knowing the vehicles and the history. She made us feel welcome and answered any questions we had regarding the vehicle that we purchased. I highly recommend Courtney if anyone is looking to purchase a new or used vehicle. ☺️ Thank you again for the awesome service!
As a result of my older Ford Escape having a major repair put me behind the wheel of a new Ford Truck! Which I have wanted for years! Very happy with my truck and had excellent service from my sales dealer Jack Carr. Not my first vehicle purchased through Jack. Very knowledgeable and friendly. Thanks Jack and who recommend anyone looking for a vehicle to got to Riverview Ford and also ask for Jack Carr.
5 stars service
Rick
Friendly staff made making arrangements for my periodic maintenance very easy and comfortable. I was able to request specific concerns be looked after which was done expertly. I was provided with a new loaner vehicle and all went well. Very professional staff.
In Six vehicles that were purchased here this one was the least enjoyable. There were severe communication issues and stood around even though I had a appointment. I know site was busy so I guess they don't need my couple of dollars, would have bought vehicle if it was available at another dealer. Still waiting for finance to get back to me after I sent email and voicemail last week.
All in all i enjoy and appreciate the service we receive here. Unfortunately our last appointment soured me. We recently had the safety done on our car and brought it in for the regular maintenance, we were informed everything was good. Few days later we were informed by a lovely women at SNB that our third brake light was out. We called and were informed the LED lights are not covered, well that sucks but it is what it is. We bring the car in, they have it for almost 3 hours and then inform us they can not fix it, nor can they find the part, it isn't even in their system and that we should just call around and see if anyone might have one. How can you not find a part? For a car that isn't even 4 years old? A popular model at that! Not impressed. We are about to start shopping for a second car and i will not be coming here for it, i want somewhere that will help me out not just shrug and send me on my way.
Jeremy Fasquel.... you definitely have our vote!!
If anyone out there is looking for a new vehicle please contact Jeremy!! He rates #1 in our books...very friendly and will go above and beyond to help you find exactly what you are looking for!! He spent about 3 hours today helping us make a decision as to which vehicle to choose.. he is very informative and extremely patient with his customers!!
Highly recommended by us...Wayne & Marilda McGivney.
The Staff were all very welcoming Very Friendly... Courtney was awesome to deal with, I would highly recommend her.. THANK YOU............
Very helpfull. Friendly staff. Will go out of their way to help you.
Quick fast service! A/c replaced same day, parts instore! Thanks again
My experiences at Riverview Ford have been pleasing. Their Service Department personnel are knowledgeable and friendly.
I was able to schedule both vehicles on the same day and received extremely good customer service
We knew what we wanted in a truck and Brandon at Riverview found the exact vehicle for us, got it to Riverview, and helped us as much as possible with getting the right accessories on the truck and getting us the price we wanted. I’ve now bought a couple trucks at Riverview through Brandon and will buy my next truck there again. Id recommend them to anyone.
I have bought many vehicles in my life but Riverview Ford went the extra distance to save me money and make my experiance a positive one.
My wife loved her experience at Riverview Ford. Friendly prompt service.
Just completed my 2019 Lincoln Nautilus service at Rivereview including installing of summer tyres and safety inspection. A very professional job by experienced technicians. The service department is very efficient and my vehicle was ready at the prescribed time. The use of a "loaner" vehicle during the service period was greatly appreciated.
On 20 April 2020 I took my Ford EcoSport to Riverview Ford in Fredericton NB to have the winter tires replaced with summer tires stored there. Normally I get them to provide a cab ride to campus but with campus (and everything else) closed I had nowhere to go so stayed in their waiting room reading the book I had brought. The TV was on but fortunately the sound was off as it was showing some vacuous program on American TV. Physical spacing was achieved thoughtfully by turning around the one sofa to face the window and removing chairs so there were only four, all at least 6 feet apart. Their procedures for spacing were excellent. I was alone in there for 2 and a half hours. My only complaint was that their coffee machine was closed off; had I known I would have brought my own. Otherwise I was very satisfied with the experience, as is usually the case at Riverview.
Had to wait patiently for them to open this morning cuz I got off work at 7 a.m. went into the sales department and inquired whether Parts was open and it was one of your staff in the sales department showed me where your parts department I went over to Parts got my parts and the gentleman there were absolutely wonderful we will definitely be bringing our business to this Ford dealership
Service was provided as requested by me and as scheduled by Riverview Ford service agent.
A loaner car was provided while my car was being serviced.
Car was washed after service completed.
Service was explained before and after completion.
No un-expected charges nor surprises.
My recent service call under a service agreement was first rate. I was waited on right away, service was done while I waited & all was good in a good amount of time.
Recently purchased a F150. Overall experience was better than the other dealerships I tried on Prospect Street. Better price, less pushy service, and a substantial inventory. Recommend you see Brandon Connors before buying a vehicle somewhere else. Colin Allison and Jamie Sypher were also very helpful and easy to get along with.
Although I have had decent experience with the sales, service is another story. I have had the service package on my last 3 vehicles- F350, F150 and now Ford Fusion. The negative experience begins when you call in and say "Service Please " and instead of saying "one moment please" they just press the button...so rude. Time and time again when bringing my vehicles in for service ( a simple oil change even ) they are unable to bring the vehicle in and get the job done in a reasonable amount of time (unless of course you say you are waiting for it then I think you likely get prioritized)however if you just drop it off, you somehow get your time bumped- here is the latest example - My appoint is for 11am I drop it off at 1030 and ask how long they say 2 hrs so I leave and I call at 2 ( 3hrs later ) she says"sorry were just bringing it in now and it will be done at 530" Funny my colleague had an appointment for 11 and his was ready for 2,(same service needed)this is just one example of years of dreading service time at Riverview Ford- You will NEVER get my business again ****Please do not respond with give us a call and we can hopefully rectify- If you want to rectify you call me ****
Awesome experience looking for a new vehicle! I had a very stress free experience with Riverview when I was recently looking for an up grade to my Ford Escape. Courtney's customer service was excellent which made it very easy to look, test drive and purchase.
Staff are all friendly and eager to assist you with anything you need.
My new F150 has been amazing these first 6 weeks. comfortable and fun to drive. I have been pleasantly surprised by how good the fuel mileage has been. The 5 L motor is delivering excellent power will still maintaining great efficiency.
Purchased 2019 F-150
I've never had an easier vehicle purchase or a better sales experience. Our sales rep, Alistair was able to outline the different trims and options in a way that related to how I was going to be using the truck, not just trying to move a more expensive vehicle.
While I ended up getting a slightly different package than I thought I was interested in before going in, it was only because he knew the product line inside and out and was able to ask questions I never thought to consider. I couldn't imagine having a different truck now and I really appreciate the time and effort he took to find out not just what I wanted, but what I was going to need and take them both into consideration. They have such a wide selection of trucks on the lot that I was able to see all the options first hand and really get exactly the truck of my dreams.
The process was never pushy, the deal was outstanding and they took care of ALL the red tape once I had made my decision. Truly seamless and hassle free. From top to bottom you can tell they have a different approach than the stereotypical dealership experience including Jamie who helped on the financing side.
They took care of both the large and small details just as seamlessly. Making sure the truck was detailed when I came to pick it up, including going above and beyond to help me recover some stuff I had left in my trade vehicle after it had been sold to a wholesaler. This stuff matters.
I think the greatest thing I can say is that not only would I purchase from Riverview Ford again, but I would also not hesitate to refer family members to them.
Purchased 2019 F-150
I've never had an easier vehicle purchase or a better sales experience. Our sales rep, Alistair was able to outline the different trims and options in a way that related to how I was going to be using the truck, not just trying to move a more expensive vehicle.
While I ended up getting a slightly different package than I thought I was interested in before going in, it was only because he knew the product line inside and out and was able to ask questions I never thought to consider. I couldn't imagine having a different truck now and I really appreciate the time and effort he took to find out not just what I wanted, but what I was going to need and take them both into consideration. They have such a wide selection of trucks on the lot that I was able to see all the options first hand and really get exactly the truck of my dreams.
The process was never pushy, the deal was outstanding and they took care of ALL the red tape once I had made my decision. Truly seamless and hassle free. From top to bottom you can tell they have a different approach than the stereotypical dealership experience including Jamie who helped on the financing side.
They took care of both the large and small details just as seamlessly. Making sure the truck was detailed when I came to pick it up, including going above and beyond to help me recover some stuff I had left in my trade vehicle after it had been sold to a wholesaler. This stuff matters.
I think the greatest thing I can say is that not only would I purchase from Riverview Ford again, but I would also not hesitate to refer family members to them.
Service is very good here, truck always comes back quickly with a good overview of the maintenance performed. If I could say one thing, I think an actual express pickup or a dedicated person for heavy work could be useful. At busy times the room gets full fast and from what I can tell usually there are a few of us doing quick drop offs/pickups. I'm sure I'm not the first to suggest.
This was the first time in many years that the sales person i dealt with actually new the product, was very professional, and went that extra mile to gain our business. Another very notable observation was the staff in the sales area also went that extra mile to make us feel welcome in the dealership.
In all fairness my experience with Riverview over the last 6 yrs has involved mainly 4 people ... Khalil, Christa in the business office, Ron in Service and Nicki in service. These 4 have been amazing and always a pleasure to deal with. Now to give you context, I am 54 and my wife introduced to m to Khalil 6 yrs ago ... come to find out he used to sell vehicles to my dad over 30yrs ago .... so appreciate Khalil and his professionalism. I have learned alot from him that I have used in my own business. Would not hesitate to recommend Riverview and Khalil and at any time :)
Called Riverview Ford on Thursday requesting an appointment to have my car's heat shield reattached and check the rear main oil seal for a leak.
Needed to have this checked as planned a trip 2 days later. Nikkia made appointment for same day and best news - oil leak okay for now and they reattached the heat shield - no charge!! Great Service!!
I went in with low hopes of getting a vehicle, but they were super helpful. Not only did they help me get approved, but they managed to help me find the perfect vehicle for my needs. They were extremely patient and helpful, and if I ever need a new car years down the line, I know where I'll go!
I went in with low hopes of getting a vehicle, but they were super helpful. Not only did they help me get approved, but they managed to help me find the perfect vehicle for my needs. They were extremely patient and helpful, and if I ever need a new car years down the line, I know where I'll go!
As always, great service at this dealership. We have two Fords and never have a problem with their staff and service department. They offer a shuttle service using local taxis so there is never a long wait, or hang out in the waiting area and enjoy the free wifi and great coffee. Highly recommend this dealership 😀👍
I couldn't ask for a greater team of people working at Riverview Ford. Very courteous and efficient. This is my second purchase from them. My sales rep Courtney, just absolutely love her...Way to go Riverview!!!
Brought my car in to have a FEMALE part replaced, after a 4 week wait for the part the arrive. They finally replaced the MALE part. Cost: $400+tx.
When I got home and realized what had happened I called them to let them know what happened and figure out how to resolve it. Was promised to expect a phone-call the next day and that it would be resolved. It's been over 3 weeks now.
Good staff very friendly. Service was great. Kinda miss Dave being around though. But he deserves to take it easy.
Riverview exceeded our expectations! They are very professional, courteous, and quick to get back to you. They really do go above and beyond. I love my new Ford! Thanks Riverview!
Friendly, timely and quality service. With all the demands of work and personal life, it is nice to know that your local car dealer has your back with a friendly reminders for tire and general services. Had my tires switched and stored in a cinch. Thanks Don and Vic ... Always a pleasure!
I was very happy with my service at Riverview. I want to thank you very much you are always willing to help with regards to my car. The staff is always very friendly and helpful. Thank you so much .
Great service, Courtney was so helpful with everything. The process went so fast. I love my new eco sport :)
Everything was great, people very friendly!
The service that I received from my sales person (Courtney) was excellent! I had a issue with my tire sensors that did not get resolved on the first visit to service. She happily arranged my transportation for the day and personally overseen my appointment with service. Courtney was a breath of fresh air when it came to the overall purchase of my new F-150. I have rarely seen customer service customer service that is comparable to her’s.
Thanks again Courtney!
You were and will be a pleasure to work with in the future.
All the service staff are lovely! However, I did have a concern at my last visit. My car is still under extended warranty and I had it in to the shop a few weeks ago. At that time I explicitly asked to have my brake pads replaced, as I had been told they were low at my last service check. When I went to pick up my car they said the brake pads were fine and didn’t need to be replaced. A week and a half later I took my car in again for inspection and was told I needed to have all the brake pads replaced for it to pass inspection... makes me question how well my car is actually being serviced while under warranty.
This is my second time buying a truck at Riverview Ford. Had a great sales experience buying a new F150. Salesman Alistair Milne has been here a long time and knows all Ford models to a tee. I was impressed by his no pressure, patient personality - especially because I'm the kind of customer that asks 9999 questions. I explained what I wanted and got exactly what I wanted. I really appreciate this.
I do not drive a Ford but have taken my vehicle to Riverview as they always seem to be able to "fit me in" when my regular dealership cannot. I also like the fact that when I'm asked "What time do you need your car back?" I can rely on it being ready for pick-up at that time... this seems to be an uncommon attribute these days.
I would highly recommend the service team at Riverview. They are welcoming, professional, always smiling, and address my concerns and seek to find a resolution. I will consider buying a Ford as my next vehicle, largely due to the level of service I have received there.
I have just returned my first Ford product and upgraded to the Ford Escape.I bought my first Ford focus in 2013 from Riverview Ford. Brian Speight and the finance department treated me with the upmost respect and honesty. I have been so impressed with my experience at
Riverview Ford that I could not consider another product. Andrew Goyette and Brian always gave me their full attention and honesty.
Respectfully
Vicki Thorne
Our experience with Riverview Ford b exceeded experiences with every other brand we have dealt with, including Dodge, GMC and Honda. We have over 22 years of driving experience and approximately 8 different vehicles; four of which were brand new through the dealerships. This experience was the most comfortable and smoothest.
The purchasing process was very smooth and informative end-to-end, starting with showing us the vehicle they had in stock that met all the shopping criteria we had on our wish list, allowing us to explore the vehicle and it's features without feeling rushed or pressured at any point in time. Adam was fantastic at answering our questions. He is very knowledgeable about the vehicles he sells.
The dealership had a vast inventory for us to look at, which we did not see at other dealerships. Adam was patient with our questions and our concerns throughout. Any issues we did run into were either promptly taken care of or an action-plan was put in place.
Overall, it was a very professional experience and Adam was a fantastic salesman. We highly recommend Riverview Ford.
Thanks
Gavin Biro and Amanda Goodwin.
When my truck broke down on the side of the road one afternoon earlier this year, I had it towed to Riverview. They took the truck right in that day and serviced it and I ended up driving it back home that evening.
Just recently, I needed something checked on my truck and they scheduled me right in early the following day.
The service department at this dealership is second to none! Great job guys!
Love the guys in service. They are so down to earth. Finally a service center where you feel like you are being treated fairly, especially as a woman! Silvy M.