I purchased a 15 passenger Ford transit from Brown Bros Ford. Bob, was my first contact at the dealership and he was my sales rep. I personally feel that Bob went above and beyond his duties and made sure that I felt welcome and well taking care of throughout my entire process. He was very helpful polite and kind to deal with. The dealership made some promises to me regarding changes to the vehicle I purchased. All of their promises were met with no delay. All in all I would give them an honest 10/10 based on my own personal experience. Nobody has paid me for this add, nor do I have friends that work there, other than the new friends I made when buying a vehicle from them. Special thanks to Bob, and everyone at Brown Bros Ford! See you on my next purchase!!
Hi, Sam in the service department gives exceptional customer service. Very helpful and kind. Went ahead and looked at a couple things on my SUV after the warranty was up at no cost to me. Always give my car back in a timely manner. Very positive experience!
Everything went very smoothly as usual. Sam was his usual helpful self. Social distancing was very good. This was a Ford recall and the repairs were done quicker than expected. I had my vehicle back in 3 hours. The courtesy car was a very nice hybrid model.
The staff at Brown Brothers are awesome. Buying the vehicle was very easy and stress free. Jot and Mark are true professionals and great to deal with. They took the time to explain everything clearly and answered all our questions. I recommend anyone looking to buy or lease to visit Brown Bros. And the coffee machine was real good too.
A personal shout out to Amanda Ross in Service. I called multiple different ford dealerships in Canada requesting information about a compliance letter to ensure a vehicle I was looking at buying in Canada met the same safety requirements for the U.S. She was the ONLY person who was able to help, knew what I was asking, and acted on it immediately. Two days later I have what I need! What is particularly amazing is that am not buying a Ford from a dealership so she was really just going above and beyond to help me out.
I have been using Brown Brothers Ford to service my 2015 F150 since I purchased it and have been extremely happy with their service Dept. Chris the service manager, Sam my service tech and all the staff are extremely knowledgeable, professional and always look for the most cost effective way to keep my truck running perfectly. I have had some issues with it and without there help I probably would be driving something else. Thank you so much for all of your help with all my servicing needs. If you have a Ford vehicle I would highly recommend using them you will be very pleased!
I’d been researching electric vehicles for about a year before settling on a Mustang Mach e, and visited 4 Ford dealerships in Vancouver before finding Nico at Brown Bros. He managed to pull off finding the colour, interior vehicle I was looking for after many others couldn’t manage it. Very pleased to take possession of our new baby this week!! Very happy with Brown Bros and with Nico and Lukas in particular!!
Incredible service from Robin, Marianne, Wayne, and Crystal. got a wicked deal on my truck and they treated me very very well. Robin in sales is extremely friendly to deal with and recommend him 100% for any vehicle needs. thanks a ton guys I will definitely be back in the future.
I was buying my first car and had no idea what I was doing but Bob was extremely helpful. He was informative and made me feel confident in my decisions. You can tell he cares about what he does which is hard to find these days. Lukas was also great with the financial side of things and they all made the process very easy. Thanks Bob and Lukas for making my first car purchase a fantastic experience!
We had been thinking about purchasing a Lincoln MKC as a friend had done the research and loves his. We live on Vancouver Island but we saw what we wanted at Brown Bros. and contacted the dealership. We were fortunate to work with Bob Ezra and 24 hours later thanks to the excellent service provided by both Bob and Finance Manager Marianne, we drove our new car home. We had been vacillating on our decision and Bob was pressure free and understanding allowing our process with no pushing. He made the experience seamless and truly a pleasure from first contact. Great old fashioned service, warm, honest and helpful and informative. The dealership is beautiful and well appointed, providing guidance through their full service from test drive to drive home. We highly recommend Brown Bros. and Bob Ezra, an asset to his dealership from beginning to follow up!
The service Manager Chris is doing his best to help me make sure my F150 is right. I appreciate the efforts they are making to make us happy. My service advisor Ryan is the best, he works very hard to assist his clients in every way possible!
Brown Bros Ford Lincoln is just amazing. All the staff there are extremely attentive and cater to your specific needs. Simply tell them what you want and they will make it happen.
I have already gotten 4 cars from them and consistently go back to them for repairs and maintenance whenever possible because I know I will get my car back just the way I want it. They are also 100% good on their word, if they can't do it they just tell you straight up.
A couple of months ago I went back asking about the new 2017 Fusion, I was really set on trading in my current vehicle but my dealer was very helpful and straight forward with me about how it's not a great time to do a trade it. I was amazed at just how honest and upfront they are about it, other dealers would have just jumped on the chance to sell another vehicle. Definitely will continue buying cars from this dealership.
Got a great deal for a 2017 Audi S3 in Richmond Audi. Ended up getting a 2018 Ford Fusion Sport in Brown Bros. I do not regret the choice.
Robin is a great sales person, helpful and charming. He is fluent in English, Mandarin and Wuxi Dialect. I highly recommend him.
Peter is a great Service Advisor too. He is always able to identify issues and explain it in a manner that non-car person would understand.
10/10 Will do it again.
We had a great experience purchasing a new pick up truck for our business. Our sales agent Dave went above and beyond communicating and getting the best deal for us. We had a custom canopy made which came out of the US and that took about 2 months but Michele was always on top of keeping us up to date and when it arrived they immediately installed the canopy and let us know it was ready.
Excellent customer service and my guys are loving the new truck!
I recently have leased a vehicle from. This dealership, and I just want to say what a pleasure it was. I was planning on shopping around and knew exactly what I wanted before I set foot inside. My first experience was when I walked in, and was greeted by a salesman and better yet, gentleman by the name of Robin. He was exceptional at trying to get me the vehicle I was looking for, as I was extremely specific, and knew it was a long shot. He dealt with our negotiations with other dealerships with speed and determination and would not settle until I had exactly what I was looking for. I'm proud to say he found me my vehicle, and not only where the dealership managers great, the finance department was great. They made what would have a been a very difficult purchase, seamless and effortless as a new vehicle purchase should be. I want to thank not only Robin but everyone who participated in my purchase. They have done a wonderful job, and will be recommending them to anyone interested in purchasing a new vehicle.
Great service, very informative and good communication from Sam. COVID protocols were very good. It's a dealership so you will pay dealer pricing, but the peace of mind that comes with the service make you know it's fair pricing. I've been going here for 5 years and have other non Ford vehicles serviced here because of the great service.
Went in for oil change and tire rotation. Car was out within hour and a half, they even washed it after. Mentioned to him my wiper blade was slightly crooked and they fixed it for free too. Friendly service, reasonable rates for a dealership (about $25 more expensive than another shop I asked at) but the detailed report they give you about the condition of your car is something I absolutely love and am willing to pay more for.
It was my first time visiting Ford dealership for a service after I purchased my 2019 Used Edge in March.
Excellent Service experience with the dealership and my associated service advisor Molly.
The Loaner car was prepared as promised with 0 issues.
On point diagnosis of tire problem I’ve had and advised/notified with the honest solutions for my best interests(Money and safety).
I will see you again👍
Eugene
Fixed my E350-based class c motorhome well and quickly, and I reckon they're one of the only local places that could! Great communication from Stewart, detailed and honest updates and accurate (if 'dealer' priced) estimates. Can't be sure it wouldn't have been cheaper elsewhere, and you need to be sure to call the diesel shop (2 locations could be more clearly separated) or you might get some grumpy "I don't know what you're talking about, hang up and call back" person, but perfect other than that!
Quick and painless. The new COVID procedures are well thought out and work well.
Great service. Polite, efficient, friendly and very effective covid safety measures. Our service advisor Sam is not only very professional - he is also very personable and communicates clearly and concisely. I’ve been to a number of different Ford dealerships, service is hit or miss but from now on I’ll be taking both our vehicles for service at the Brown Bros location.
I always have excellent service at Brown Bros Ford Lincoln. From the moment I call to book my service with the service department, till the moment I leave with my vehicle serviced everything is always top notch. My advisor Sam Shurbaj always makes sure that I am treated with respect and that both me and my vehicle are taken care of. The whole BBFord staff and crew are always friendly, knowledgeable and treat their customers like family. That is why I am a repeat customer and will always remain loyal to BBFord. They not only do quality work on my vehicle but they treat me as a valued family member (customer).
Terrible service. Rude staff. Sold 2 vehicles with transmission/engine issues. Much friendlier and accommodating staff at Coastal Ford.
Sam and the service department reception ladies are very professional, efficient and friendly.
Molly from the service department was fantastic to deal with. She was friendly, helpful and answered all my questions with a smile.
I’ll definitely be back!
We had the pleasure of being helped by Brown Brother Ford after breaking down on an RV travel trip.
Marcus and the whole crew could not have done more to help get us back on the road quickly. We were approaching a long weekend and sourcing parts was a huge challenge but we were out and travelling again within just a few hours!
Thank You All for the incredible and competent service!
Came to the dealer for some parts for my Focus and chatted with Ryan from service.
A true car enthusiast and extremely friendly and knowledgeable about performance and the car scene.
Dealing with Jerry in sales was a simple no mess around process. The business office was good. Overall a very good purchase experience. Highly recommend this dealership. Not high pressure or cheesy sales people.
Took our Ford Excursion diesel to Brown Bros ford for brake repair. Service staff were professional and accommodating to my needs. They took the time to explain any of the issues which makes it easy to make a decision on how to proceed. In this case I was show and explained why my breaks did not need to be replaced and that I probably had another 10k of life in them. All of the staff is focused on providing the best service possible. Good people.
Our family just got a new car with Brown Bros Ford, and we were very lucky to be helped by Jerry, who was very knowledgeable and a pleasure to deal with, and helped us make sure everything was to our satisfaction. It is this excellence in customer service that has kept us coming back to Brown Bros Ford for many years. Would highly recommend to anyone looking to get a new car!
Great service from the moment I arrived. You can tell that they are making ever effort to ensure the customer is safe and comfortable during the current global COVID health concerns. There was also very good communication from the advisor throughout my vehicle repairs on the progress and discoveries from the diagnostic checks. Ensuring that I had all the information before authorizing any further repairs. A very good experience!
My friend and I were travelling on vacation through Vancouver when both my brakes and rotars on my car needed replacing. Marcus was very helpful. He understood that we were stranded far from home and needed to get fixed up fast. He and the staff were all very kind and expedited our repairs so that we could make it home sooner. He also cut me a break on parts because of our monetary situation. My cars brakes work great now and we are on our way home. Also, thank you to Anisha for all of her helpful information, friendly attitude and direction. I know where to recommend friends for service on their fords in Vancouver now. Thank you!
In January 2020, I went to Brown Brothers Ford looking for a used car, and left with a new 2018 Escape SE. I had a great experience dealing with Bob Ezra. His customer service matches the quality, fit, and finish that I've found in the car... pretty darn good! It's been 5 months since purchasing the car, and I still find little touches that Ford creatively puts in that shows they truly thought about the "little" details and creature comforts: when making or receiving a phone call, the heat/air quiets down; reflectors on driver and passenger door frame for visibility to other cars as you open your door on the street. There is one with regards to the turn signal, and the center console - when you buy the car, I'll let you discover what they are on your own. See Bob Ezra to get great customer service and the quality of a Ford vehicle.
This review took a while - just short of six months - but I wanted to drive and experience the car to confidently say that his great customer service put me in an awesome car that I truly enjoy. Thanks Bob!
I had a wonderful experience with Brown Bros Ford Lincoln. They were able to get me in quickly and had the issue fixed by the next day. They were very reasonable and didn’t try to up sell me. I was very appreciate of their hard work and great customer service.
It was such a great experience to have a great deals at Ford Lincoln Brown Brothers , I highly recommend them to everyone, the great professional service of Mr. Robert Reilly has gone far beyond expectations, he was the one who had done the awesome presentations. Everything had done pretty quick in no time, instantly you can drive away happily the vehicle of your life , thank you awesome Robert and to the Dealership management team, you’re all awesome!!!! I am happily enjoying my Ford Expedition limited 2020.
Service dept.
First time using this dealership. I made an appointment over the phone. When I arrived, the Service manager had NO record of my appointment.
Next week I showed up and even though they were very busy, they greeted me with enthusiasm and got my SUV in the shop right away. Peter looked after me, provided me with a loaner car and was pleasant to deal with.
I will definitely return.
Thanks guys!
I bought a F150 here. Had a good experience. The salesman is very professional who gave me very useful suggestions.
My experience at Brown Bros Ford Lincoln was very positive. The service and reception I received was friendly and helpful. My salesman, Bob, had promptly contacted me after my initial query and had accommodated all my requests and concerns. A well deserved 5-star rating to their entire team.
I had My Hybrid vehicle into the service centre to replace the 12 volt battery. I was able to get a next day appointment. On arrival at the dealership, all precautions had been taken to ensure safe handling of both my vehicle and myself during this pandemic. The repair was completed right away and I was on way. I’m pleased with the job done and as always I enjoyed dealing with the employees. A very professional service centre that I would recommend.
Hello
From my search on FB market place to putting the plates on my new truck was a fantastic experience
Mark in sales was great to work with. He made the deal work without being “ a car salesman “ he was knowledgeable and laughed at my stupid jokes. He treated my daughter and I with great respect
Marianne in the finance department made that part flow seamlessly Very easy to talk to and explained the process along the way for a old dog like me to understand 😉
A great experience. Thanks so much 🙏🏻😎
I want to thank Robert and the sales team for working a deal that was fair! They were very up front and I feel they were very easy to deal with. So easy I drove from Edmonton to buy my truck. They weren't trying to overcharge me like most dealers do. I would highly recommend seeing Robert if you need a new car or truck.
I bought my first Ford Escape from Brown Brothers Ford and began using their Service Department in 2010. Two more Escapes later I am still dealing with the Brown Brothers Service Department and cannot imagine taking my vehicle to any other Ford Dealership for service. They have raised the bar high in regards to customer service. professionalism and workmanship. I trust all the staff to look after my vehicle to ensure it runs smoothly and safely when it is returned to my care. I have always and will continue to recommend Brown Brothers to all that will listen. Thanks to all the team for taking care of mine and my vehicles needs these past 10 years.
Great experience, Lori Watts went above and beyond to make owning a brand new 2020 Ford Eplorer fit into my budget. It's been 20 years since I have bought a new vehicle and Brown Bros. made me feel happy and confident in my purchase. Thank you!!!
Jerry, Michelle, Beth.... awesome customer service made me feel welcomed and was willing to work with pricing, didn't waste time playing games when buying a new car... will def. be a loyal customer from now on
Well, as much as I'm happy with my 2017 Escape purchase...I'm not so pleased as how it took so long for my original tires (roughly 1 month) to arrive when I was told that I was to be given brand new tires and rims since the original owner apparently sold them. I was left on the back burner from the Sales Department on this one basically being given the run a round.
Then when they finally arrived...they were NOT new and were scuffed and slightly damaged as they were apparently from the original owner. Hmmm...how could that be when I was told they were sold a month ago... OK I can deal with that since I was told AGAIN that they would be refinished to be PERFECT LOOKING. Nope...that didn't happen either. I ended up paying for my own refinishing on all 4 rims at another dealership. I've purchased 3 vehicles over the years with my latest being my 2017 Escape. I buy all the Pre-paid Ford Service Maintenance Packages, extended warranties and have it all serviced here so I do pay for things at this dealership that definitely bumps up the cost and I'm sure helps in Brown Bros Ford's bottom line.
Love the service department but me being given the run around concerning my tire replacement with me eventually just giving up and taking my issue somewhere else pretty much left a bad taste in my mouth.
I'm now looking to buy another vehicle for my wife as I buy all my vehicles on the spot with no need for financing. I think Brown Bros Ford lost a potential sale for my 4th vehicle or any other future vehicle.
All I ask is for is CUSTOMER RESPECT, not being TAKEN FOR GRANTED without being given the run a round and BS that I'm getting this and that etc...when in fact I'm not getting a new product that what I was told or a service that was to be provided for a perfect looking product which never happened.
Please just tell the truth so that I can deal with it head on.
We were very happy with Ashley Pattie. She was friendly and knowledgeable and if we had any questions that she did not know the answer to immediately, she took care to find the answer for us. We also couldn't pick up the vehicle for a few days, and she took care of the details so that we could leave it with the dealership until we were sorted. She also took the time to really figure out what we were looking for so that our time at the dealership was not wasted, and gave us plenty of time to discuss decisions privately.
I am very happy to have gotten Ashley Pattie for helping me buy a new car. She is helpful, understanding, beautiful, & always has a smile on her face. I'm satisfied to have her. I have bought 4 cars in Toyota but Brown Bros Ford Lincoln is the best because of the staff being really helpful & caring to their customers. Ashley was the best salesperson I have met. If I have any friends looking for a car, I will recommend her.
Thank You Ashley for your help,
Rowena Del Rosario
I went to Brown Bros. to purchase a Fiesta. Having witnessed a few car purchases before, I was pleasantly surprised by a very stress-free overall experience.
I dealt with Ashley Pattie from sales and Leanne Braun from the financial services. Ashley gave an excellent initial tour of the vehicle, guided a test drive which was well thought out to highlight a range of driving dynamics and environments, then finally took me through the purchasing process. During price discussions, she was refreshingly upfront with all of the costs, so nothing got tucked on after the fact. There was zero pricing ping-pong. At every point, Ashley was very helpful and informative, and I believe she was genuinely eager to help me make the right decision with the vehicle. Finally, I was introduced to Leanne and she explained the warranty options and took care of the financial aspects. As before, everything was clear and upfront, which is an absolute must when a fair bit of money is exchanging hands.
Overall, it was a great experience, in which the nitty gritty details of the sale did not interfere in any way with enjoying the new vehicle. I would definitely go to Brown Bros. for the next purchase.
I have been a Brown Bros. customer for many years and recently I looked into leasing a new vehicle. That was prompted by an email I received from Ashley Pattie, in which she introduced herself as a new sales associate.
Eventually we met at the dealership and I informed her about my needs and wants for a new vehicle. Ashley is very personable and friendly, a breath of very fresh air in the male dominated profession of sales people. From beginning to end this was a great experience, Ashley is somebody who really cares and who is passionate about her work. She is also very honest about what she knows and what she doesn't know (yet), she is fairly new to the car industry. I wish a lot more sales people in any business adopted her attitude, she delivered all the way, thank you very much, Ashley !
I was extremely pleased to have Ashley Pattie for helping me on getting a new car. She was very helpful and was never pushy on getting the features I didn't want on my car. She paid attention to details, patient and was very understanding as well. I could genuinely feel that she really wanted to get me the right car possible.
Ashely was definitely one of the best car salesperson I've ever met. She went above and beyond and If I have any friends looking for a car from Ford, I will highly recommend her.
Thank You Ashley for your help. You rock!!