I went there to test drive a new Ford Expedition. Despite making an appointment in advance, the truck I was given was full of someone’s personal belongings, including used napkins in the cupholders, shoes, and a jacket. I had some questions about the truck and was promised a follow up call, but I never heard from the salesperson.
I had a similar experience earlier when I was trying to find out the towing figures and maximum hitch weight for my Lincoln Navigator — they would promise to call me back but never did. After 3 or 4 attempts I called a different dealership where someone more knowledgeable was able to answer my questions right away.
I ended up going with a GMC Yukon as my next vehicle — it’s a much better truck anyway.
Overall it was a positive experience buying a new car. All the staff were very professional and helpful.
Overall it was a positive experience buying a new car. All the staff were very professional and helpful.
I have been receiving an awesome service from Cam Clark since 2018, the sales advisor Douglas is fantastic, and he helped me to get the best to my lifestyle, furthermore, he is always available to support customers with a big smile. I recommend this dealer to anyone in North Shore and Vancouver.
Having bough my last 4 vehicles 🚗 at Cam Clark Ford Lincoln I have always been thrilled with their service and attention to details. I could always stop by if I had a problem with understanding some of the new gadgets. My last vehicle bought was the Lincoln Corsair 2020 which I bought from Farzin Sahbaei as I have all the others. He is always there to help me and this year I received the able assistance of Steffen and a very learning lesson from Lucy who made learning a pleasure.
Would I recommend Cam Clark Ford Lincoln to others, well I guess this is what I had just been doing!
I'm incredibly unimpressed with this locations service department. I called and booked an appointment for an oil change only and the receptionist took it upon herself to add other inspections and tire adjustments i didnt ask for so in the end I ended up paying way more than I was quoted plus labour. Furthermore, they tried to add other unnecessary service charges to my vehicle. For example, they mentioned my rear breaks needed servicing when I just got new rear breaks less than a year ago. It's safe to say I won't be returning here because they're not trustworthy and only out for your money.
Great place to buy a Ford or Lincoln! Nice service people :) Keith is great! He always takes care of everything with attention and and great customer support. Explains to me everything, with patience and knowledge, never rude or in a hurry! And it’s sure busy there.. Everyone is really great! Always a good experience, every time. Sales, Finance, good work!
I was extremely happy with my service experience with Cam Clark Ford Lincoln on Friday. I was helped right away when I arrived and when I inquired about the shuttle service it was also available right away. I wasn't sure if you would bring me out to Deep Cove as it is a bit of a distance but thank you so much. My vehicle was ready long before your estimate and you came and picked me up. The shuttle service was invaluable as it allowed me to get home and work and then pick up my Escape.
In the time of COVID19 I wasn't sure where I would wait. Thank you for giving me peace of mind.
I had nothing but Top notch care and experience when purchasing and dropping off for coating.
My loaner was ready and i was in and out immediately. Everyone was pleasant and attending. Although i have a Ford in my own town, i will gladly drive the extra hour if I continue to receive such great service.
Great experience on my new Ford Ranger! My salesperson Steven was super helpful and we negotiated a price I am very happy with! I've never owned a Ford vehicle before, but I have a feeling that it won't be my last!
Excellent customer service and they make sure to explain everything they did and why.
I really appreciate their timely emails when I need to bring my car in and the fantastic shuttle service.
Cam Clark Ford, North Vancouver, has proven to me over and over again their honesty in both Sales and Service! No hidden costs tacked on at the end and always a through explanation of all costs.
I highly recommend them and can't wait for my Hybrid!
It would seem some of the current staff have no idea about the specs of their cars.
Normally the service team is pretty good. My last visit wasn’t great.
I am sure the routine maintenance and recall work was done correctly.
Some of the other work was disappointing. Little details were missed. No big deal, but annoying. There is room for improvement.
I received an email asking for feedback, and if I was not completely happy to let them know. I provided a detailed list. No response.
The Service team is always nice and friendly, and I will be happy to go back.
I have had the good luck to use Cam Clark Ford Lincoln for a number of years now with the different cars I have owned. Their customer service is second to none in my opinion and again, I have just finished having work done with the removing of snow tires and a complete Spring maintenance. I am totally satisfied with the work, the personnel and all the extra service provided. With the times we are living in, Stacy and Caleb came to my home and picked up my car and returned it with smiles when servicing was done.
They sanitized my car before returning the keys to me and I appreciated their time and thoughtfulness.This time I spoke to Steve Read to set it up , as he has usually been the Service Rep who organized my service and he called me when the work was completed. I have nothing but praise and satisfaction for the Dealership and the people who work there. Special kudos this time for Stacy who is the Lincoln Concierge who has taken the time to show me what's new in the Lincoln line. I believe my relationship with the Cam Clark Ford Lincoln personnel will continue!
1. Self serve Kiosk was amazing.
2. Shuttle Service was excellent (from and to). The shuttle (UNCLE) driver was friendly.
3. Prioritizing the car in sequence according to the schedule was very poor. During booking the lady service advisor committed that the service will be done in only 4 hours maximum so she assured me that the car/ van will be ready on or before noon time if I can bring the car first hr in the morning.
I left the van the day before the schedule so it will be ready first hour in the morning in their shop. I received phone call early in the morning from the service consultant to confirm the order. I follow up on the phone before noon time and the van haven't even diagnose yet. It was only by then they prioritize it which it suppose to be almost finish by that time.
The van was just over 22K Kilometers on it, they asked me to replace the rotor as it can't be resurface anymore. The pads and the rotor DIDN'T reach metal to metal, but how come the rotor need to be replaced at 22K kilometers only.
They have to work on the issue as this is not acceptable for almost brand new van they have to replace the rotor and I shouldered the expenses as I was only driving the van normally with out pushing it t hard (driving like an old lady) and still I will receive a diagnosis of replacing the brake rotor in only over a year of driving it. I deserve better explanation on why the rotor of the van need to be replaced and I have to pay the parts.
4. I moved my schedule on that day to later time because my van wasn't ready after lunch. They were able to fix the van in a matter of 2 hours after I spoke to the service advisor assigned. The lady was right in her promise.
a. I was upset on the how they prioritize the vehicles in their shop.
b. I can't understand why they have to replace the brake rotor of a year old van 22K on it . The van was driven carefully. Why the customer has to pay the price for a engineering design flaws?
People should think twice even thrice why do they will choose a vehicle whereby the manufacturer can't even stand on the brand they are selling.
Quality of service has been always good. This time I saw a bit of delay perhaps it was a Saturday. The only issue is they are charging a lot more than the other Ford dealerships these days.
I had a Transmission Warranty on my 2016 Ford Focus, I phoned the Cam Clark Ford Dealership, they gave me over to the Service Manager, he was excellent, was totally positive and wanting to help. My daughter took my car in for me and they looked after her, loaner car and made sure she was looked after. The car came back out and runs like a top, no issues at all, everybody in the process at Cam Clark Ford knows what's going on, they are all on the ball, and from start to finish the people there really care and make sure the servicing works out.! Go to Cam Clark Ford and get looked after!
Sadly my warranty is with Ford which always brings me back to using their service on the North Shore. I am yet to have a good experience with the service department and I know each time I drop my car off it will be a let down. It’s always excuse after excuse as to why my vehicle isn’t ready when promised.
Here is my last example that I can give of dealing with this service department -
After seeing my check engine light come on I took my car in for them to “run some tests” on it for nearly a week. I was then told they would need to order parts to replace those that were broken. I called on a Tuesday and was told that all parts had arrived and my car should hopefully be ready by the coming Friday (they have already had my car for 1.5 weeks by this point).
Of course I knew having my car finished by Friday would be a lie as always so I waited until Friday and called in again. As always my call was met with excuses as to why my vehicle wasn’t ready. “It’s being worked on.” “We should have it by Monday or Tuesday”
I called back on Monday to be told that my “personal advisor” wasn’t at his desk and would call me back to give me an update. 4pm rolls around and still no call (typical) so I call back only to be told that my personal advisor has gone home for the day. After over two weeks enough was enough and I told the receptionist that I wanted the service manager to call me in the morning.
Finally on Tuesday morning after having my car for over 3 weeks I get a call from the service manager and as I suspected... they hadn’t even started the repair on my car!!! As I stated before it’s always lies and excuses about how my car is being worked on.
The service a manger then took over my case and my car was completed in 1 day. Why does it take me chasing this service department every time I need something done for it to be completed in a timely manor. I am fully understanding that sometimes things happen that are out of our control. But when it happens every single time I drop my car off to this dealership I know it’s an issue with their staff.
I wish my warranty wasn’t with this dealership and I had the time to drive to another Ford location but sadly I don’t. So I will keep taking my car in and keep being lied too and disappointment by a service that takes my money.
Excellent dealership. Kind, courteous, extremely knowledgeable and willing to go the extra mile to help me. These people are wonderful and I highly recommend them.
Excellent customer service on a used vehicle. I bought a 2011 Toyota RAV4 and they were still so enthused to help me out and wanted me to be happy! The salesman , Ali Zak, helped out so much and was very happy to have my business. He was very supportive and answered all of my questions. He even called a few days later to make sure that I was still happy. The finance manager was very helpful as well and I had a great experience. Thank you for helping me find my dream car even though it wasn't a ford! I would recommend these guys to anyone, ford or not!
I only dealt with Dan, the sales manager, because when I called for information, reception put me through to him. They didn't have the truck I wanted but he contacted their dealership in Richmond and connected me with the truck I was looking for. He was extremely helpful and always accessible. I hope to purchase a car from them in the future.
I bought my certified pre owned escape at this location in March 2018. Staff were helpful and walked us through the whole process from start to finish. Car ran great and had no issues till November this year. Car battery died and I brought it back to get replaced and reprogrammed at this location. Work was carried out within hours with a $400 fee. Car ran great for less than a day then I started having problems with power and acceleration. I brought it to their Richmond location and service staff there tried to charge me over $2000 just to diagnose the problem. I took the car back from them (having to pay $180 dollars for diagnostic fees) I have since got the car diagnosed at another mechanic for no fee and problem resolved. I find it very weird that my car was running perfectly until that day that the car battery was replaced and system reprogrammed . I have heard the horror stories of experiences with dealerships and thought I had found cam Clark to be reliable and honest. I have since changed my mind and would never buy a vehicle there again. I would highly recommend customers to shop somewhere else and check reviews
Excellent experience and amazing service!
I went in with a 2013 Ford Escape, and left with the 2020 Ford Escape!
Alan was extremely patient, kind and supportive through out the process of picking out the best car for me. He was genuinely interested in helping me get the best deal and brought forward all the important information one wants when buying a car. From beginning to end, Alan was professional and made my whole experience a comfortable one!
Chris was very patient and walked me through the entire financial portion of the process. He answered all my questions and made me feel confident and relaxed.
I highly recommend this location and asking for Alan and Chris when you do go!
They are a busy location but you see why when you have your vehicle serviced there. The team is very professional and the service desk staff are friendly and helpful.
Very positive experience. Would definitely recommend them.
I recently had a dent in my left rear fender repaired at Cam Clark North Vancouver. It couldn't have been a better experience. Jayme and Curtis arranged all the details of my appointment, including a rental car for the duration, and Mark and Mike and the body shop team did an amazing job of repairing the dent without having to replace the whole panel, which I had thought was inevitable. After the great paint job it is impossible to tell that any damage was ever done. Thanks so much, everyone!
Took my vehicle in for a pre arranged routine service. it was important that the procedure was completed on time as I had been asked to help someone with their doctors appointment. The vehicle was ready on time but they could not wash it and keep me on schedule. They gave me a voucher for a free hands-off car wash at one of the local stations. All well that ends well.
Great experience at Cam Clark! Don took care of my girlfriend and I in purchasing our new Ford Escape. We found the right car and Don gave us all the knowledge we needed to supplement our prior research going in to make the decision that we are super happy about!
The Ford Employee pricing was a big bonus as well. The only thing I wish they made more apparent during the process was in fact how much we were saving. We did our research prior to test driving, so we knew how much we were going to save, but the confidence in how much we were saving was made apparent at the end, not as much during discussions about purchasing and would have saved a little apprehension overall.
All in all, an excellent experience purchasing from Cam Clark Ford, amazing experience getting our first new car and I would definitely recommend purchasing from them.
We bought a new Explorer platinum from them earlier this year. There were several people involved in the deal who were all marvellous. The thing that really stood out was a young fella from the UK who was not working on our deal. While we were waiting for an appointment with the finance lady, he started chatting with us. Super friendly and informative. Remember, he had nothing to gain by talking to us - just a shining example of how the whole team helps make or break an experience. Love the car and love the dealership!
The Good: This was dropping off the vehicle for a recall service. I received the letter from Ford about the recall, and called the next day. They said they would put me on a list and call me when "parts were available". I was surprised to get the call only two business days later - I was expecting it to take weeks or months. The appointment was scheduled on a Tuesday for that Thursday (2 days away)
Here is where it started going downhill - They had my cell phone number, my home phone number, and my email. I received 4 text messages of reminders about the appointment - two of them the same day I set the appointment. I received two phone calls with messages on my home number, and two calls (which I answered and talked to the rep) on my cell phone. I also received 3 email notifications from Cam Clark.
The location has a "key drop kiosk", and they decided to send my email to a 3rd party company that owns the kiosk to send me a reminder about my appointment and directions on how to use it - This was not from the dealer - they sent/sold my info to a third party.
When I arrived in the morning for the scheduled appointment, there was nowhere to park the vehicle for service. I had to place the truck on the street, which was not a big problem. It took about 20 minutes to drop my keys. The service rep went to the truck with my keys, unlocked the truck, read the mileage, and then we walked back into the department. They were really pushing for me to perform an oil change when I was there, to which I responded three times that I will deal with that when the truck tells me the oil life is reaching end of life (still 20% left). They then made me sign a document, reminding me that I declined the oil change. They were only short of suggesting it would affect my warranty.
I then asked to be removed from the text messages and phone messages, and they said they would look into it. I don't expect that this will remove me from any lists.
The kicker, and what really made me mad, is I decided to return to the truck before leaving and the doors were unlocked. They did not take the time to lock the truck after they took control of my keys when it was on the street and not on their lot (which there was no space).
More good - The truck was returned in clean condition (they washed all but the roof) and the front of the truck was vacuumed. I did not expect this for warranty work, and was a good surprise.
Although this is the most convenient dealer location for me, I will consider finding another location for future warranty/recall work. This was the third strike in a series of issues with Cam Clark from when the truck was picked up (PDI missed lights not working and broken glove box) and failed recall work (frozen doors repaired twice). I would not take the truck there for any scheduled maintenance that I could not handle myself or through a trusted automotive shop.
I came to buy a car which I met Ali Zakeri as one of the sales agent there. The service provided by Ali was absolutely exceptional. He answered all my questions and enquires and was very knowledgeable. He was following up on every single request very timely and helpful. He found the best option upon my budget and needs. I’m so pleased and highly recommend him. Thank you, Ali!
Steve was a pleasure to deal with resolved outstanding my outstanding issues and frustrations for me quickly. When a rental car hadn’t show up in time while these things were being repaired, Christi got me a loaner car right away. Was lovely dealing with both of them.
I DO NOT recommend Cam Clark Ford - North Vancouver.
I've had numerous problems with this dealership. And you can read them all here. From the most recent to the oldest:
[1] Paint/scratch touch up service:
I requested the following services: paint chip touch-up in the hood and bumper, repair the bumper scratch that they caused during their previous service, repair the mirror sap damage, and remove debris left from their Cam Clark sticker.
2 days later, on 29/07/2019 at 11:17am Chris Deal contact me informing that the service on my car was done. Only to arrive an hour later and see that it was incomplete and poorly done. Attached see a video and pictures.
- For the paint chip touch-ups: many spots were left untouched and as for the ones “done”; a lacquer touch-up paint was misused leaving debris over the rock chips. Which didn't solve the problem, left worst marks and an uneven surface on the paint with a different color tone. The lacquer was left in the car “for future use”. - If I knew this was going to be the service provided, I wouldn’t have paid that much for a smart program…and would have either done it myself or contacted a detailing company. [I also thought I was getting serviced by the Smart Program, whom I called and they confirmed not to be true].
- Mirror and bumper scratch: remains the same. No service applied at all. Not even on the scratch they caused.
According to Chris, this is what the technicians can do. - [See the pictures. Is this the level of service that represents Cam Clark? And specially what, us clients, should be expecting?]
His excuse was that "at the day was raining a lot, and the technicians couldn't see what they were doing." - [I mean... seriously?]
No further actions were taken to solve this; not at the day...not after.
After sending an e-mail with these pictures and video to all their departments, Janna told me their sales manager was going to contact me directly - no name or contact was given. A week has gone by and no calls, nor e-mails, nor even an apology.
I've filled a formal complaint to their manager 3 WEEKS ago and he never returned my e-mails/calls. Terrible follow-up!!
[2] Changing tires for summer:
I took the day off to go there and swap tires only to discover that they lost one of my rims; which I paid to store them there. I had to wait for them to order a new one so it could get serviced. Lost my time and a full day on both days I had to go there. They could have checked that before scheduling the appointment. After all, we schedule the actual day to be serviced. I arrived at the time arranged to discover that they also forgot to schedule the appointment in their system.
[3] Purchasing new rims for my summer tires:
First, there was a misunderstanding regarding the rims price; a certain amount was passed to me, which I approved for order. Then the vehicle got serviced. And after that when I received the invoice the value was higher than the agreed. I end up being charged more than I was expecting to. Brandon (great guy!) did everything in his power to reduce the price and try to match to the value agreed. In the end, I still paid more than it was originally passed to me.
[4] Oil Change Service:
At the service day, I was expecting to have it done by the afternoon. Brandon called me asking for a few more hours. "no problem" I said. When they finished and I got my car back. it was still dirty and worst: with oil marks and oily hand stains all over it: on the paint above all 4 tires, front & rear bumper, and hood. Completely unacceptable; I am glad I spot those at the dearlership before I left. I spoke with Brandon and he got someone to wash the car; which helped but did not remove entirely. I end up having to wash it myself at home.
This is my full experience with this dealership. They are all great people, and that's what makes you come back and give it another chance. Well, I gave them way too many. Time to move to another...
Please read all the low rate reviews here, they reflect their service.
On June 28th 2019, I brought my 2006 F 150 in for a tune-up($500.00 +) and asked if they would please rotate the tires. I was assured that this is standard and that it would be done. When I brought my truck home I could tell that the tires had not been rotated because the front rims still had brake dust on them same as before. I waited until the following week to call and was asked to bring the truck back, which I did and they performed the task.
With hardly an apology I was told that sometimes the tires are better left where they are. No compensation offered? Worst of all I'm left wondering what else didn't they do.
Sincerely disappointed, Jewel Hunter
North Vancouver
I do not recommend the service department at Cam Clark Ford. Took my car in on multiple occasions for the same issue to be fixed (and re-fixed twice after they did it faulty on two occasions) and each time had a bad experience, delay or an inflated quote for the work being done. Work was done without my approval and once they told me the final price I was not happy as I found cheaper quotes from other garages and other Ford dealers. No response from the Service Manager after sending email and leaving voice mail. Car broke down again after the 3rd visit but took it elsewhere to fix the problem after Ford couldn’t. Don’t think I’ll return to them after my family has used this dealer for 30+ years. Recommend to go elsewhere if you want a fair price and decent work done on your car.
I had an appointment for recall service, which gonna lasts all day. I've dropped-off the car and asked about the pickup time and the answer was that they are too busy, and they do not gonna touch my car today. So they advised to reschedule the appointment to the next week. And now I have to change my plans for another day. I really hope they will find some time to do their job and fix my car.
My Ford Ranger went in for a lube and oil service. The lube was over $30 more expensive than previous services. It seems there was some plug that was replaced. Not told that by the service writer. I also has a front passenger airbag replaced as requested by Ford Canada.
It is always nice to drive away with a washed vehicle. My vehicle had not been washed.
Service was prompt and efficient with shuttle service to and from my home. Everything was on time as promised.
As the service was an airbag recall, I cannot at this point comment on the replacement and hope not to have to!
I would recommend this Dealership for service quality and customer satisfaction.
Cam Clark Ford provides excellent service on a consistent basis.
Got competitive prices on new Michelin tires, routine maintenance and airbag recall completed in one appointment with a courtesy pick-up from my home when it was all done.
Thanks !
I have been going there for nearly 10 years now. It is always quick and easy. But I wouldn’t currently recommend the smart care package that we bought along with the car. It hasn’t been useful or value for money yet. But who knows, it may be great in the future.
One of those rare, honest dealerships. Was shopping for a truck in my earlier car shopping days.
Ask for Jacob: gave him a competitor's F150 quote, couldn't match and explained why. Although he said to go for it, it was a blessing in disguise!
Ended up with a minivan.
My experience at Cam Clark Ford was amazing. Nicole and her team helped me find the perfect Vehicle that had everything I was looking for and not only that, but she and the finance manager, offered me the best price and made financing this car easy. Needless to say I drove away happy with my purchase I would highly recommend Nicole and her team got me one of the best prices.
Service is very good at Cam Clark Ford. The staff are professional and customer-oriented and will provide full disclosure for service, suggested service and billing. Heads up though - it is a very busy service centre and area traffic is often heavy, so expect possible delays and longer waiting times.
I dealt with Kevin at the Service Department at Cam Clark Ford. He was very helpful, courteous and friendly. He made the repair of my car a painless experience. I was totally satisfied with the service and drove my Mustang away a very happy customer!
I detest businesses that don't keep their promises.
My wife and I booked an appointment to take both our vehicles to Cam Clark Ford for servicing at the same time. We chose Cam Clark Ford because the service department agreed to provide their free shuttle to take us home and then pick us up later in the day when the work was completed on both cars.
When we arrived at the service department at 07:30, the clerk said that my truck's recall work was very simple and would only take 10 minutes. He asked us to wait so that they could use the shuttle service for other customers. I had work at home that I needed to get onto right away, but a 10 minute wait did not seem unreasonable. Well that wait lasted for 60 minutes. Extremely underwhelming service! However, there are other Ford dealers near my home so I won't have to deal with Cam Clark Ford ever again.
The service at Cam Clark Ford was second to none. I am beyond pleased with my new Ranger and the follow up service I have received from the staff.
Love this truck!
My experience during the purchase of a Ford Fusion 6 years ago was better than expected. The salesman took the time to explain everything I needed to know. Cam Clark has serviced the vehicle since purchase, this too has been a very positive experience for me. I recommend Can Clark.
I made an appointment at Cam Clark 10 days in advance to get my hood supports changed on my 96 Ford Explorer. When I took it in I was told the parts were not in stock and would have to be ordered in. I explained to Gordon (the service advisor) that when I made the appointment I wanted the hood supports replaced. He said he would check on getting the parts and trying to get a better price than what I was first quoted. By the end of the day the Explorer was fixed and the aftermarket parts were less than 1/2 the original price quote. I highly recommend Cam Clark. D.
The team at Cam Clark Ford are top notch. Richard and his crew bend over backwards to get the job done. Thanks guys - Orange Bins
great place to work & do business :)
My wife and I began looking for a family vehicle a few months ago. At the time we were not prepared to purchase a vehicle and were weighing all options. From our first visit, the sales rep, Jacob was very kind and understanding. Jacob never pushed or persuaded us to make the experience uncomfortable like we originally feared.
We returned on a Wednesday afternoon two weeks ago, and was ready to settle on some sort of deal. Jacob had sent a 2013 Ford Edge packet in the mail which prompted us to consider the vehicle.
However, Jacob wasn't there at that time as we didn't make any appointment, but the sales managers, Dan and Steve, were very helpful.
We test drove a new Ford Edge, and thought we could seriously consider it. We really liked a red color AWD with GPS and black leather interior, and a nice panorama sunroof, but it seemed out of our price range. After that we left the lot a little discouraged.
But Jacob called within 30 minutes from his day off to inform us that his manager phoned him and told him that the red one could possibly work out. Jacob, Dan, Steve and the whole team helped us to get our dream vehicle at the right price!! It's still very surreal.
The experience of leasing a vehicle at Cam Clark Ford Lincoln was very comfortable, easy, and simplified. We came in with expectations of $$$$ and signing things we didn't understand. We were very happy and relieved to find out that each section was clearly communicated and we had a great experience!
Thanks again!