I required service for which I had completed diagnostics privately and did not wish to pay for again. Lexus service provided cost estimates for may problem and suggested cost savings that were practical. They started work immediately and vehicle was returned the next day at the low end of the cost estimate. I was completely satisfied and continue to be.
Receptive, respectful team. Very patient and willingness to give as much information as possible. I am happy to be associated with such a good team. They did not judge they simply availed themselves with so much passion and attention to detail. I appreciate Birchwood Lexus...
Bringing my vehicle in for service was a great experience. I was offered a loaner vehicle and everything was thoroughly explained. Stacey in sales is excellent and great to talk to. Jeremy in service is extremely knowledgeable and took time to explain everything required. The technician was awesome and walked me through and showed me any areas of concern. Will definitely be bringing my vehicle back. Kids even got a chocolate on the way out.
Top notch service and staff. I highly recommend Lexus Winnipeg.
The employees are extremely welcoming and value their customers. After having an unpleasant experience at a different dealership earlier that day, I was thankful for the employees who were completely honest, transparent, and respected you as a customer not just someone they are trying to sell a product to. I am grateful for my experience with Birchwood and would highly recommend it to anyone!
The people... they were amazingly thoughtful and kind. They were professional yet very personable. Yes the dealership is beautiful. Yes the vehicles are B.E.A.U.T.I.F.U.L. But the people were the stars. Thanks Devin, Stefan, and Stacy. ⭐️
Extremely professional and speedy service dept. I've dealt with Jeremy over the years. He's been very accommodating and goes above and beyond to ensure my vehicle is running well. Thank you Jeremy!
Absolute best service staff I have ever experienced at any dealership. We service two vehicles with Birchwood Lexus and couldn't be happier. Cameron and Jeremy are simply second to none. I would recommend Birchwood Lexus to anyone based on the service alone!
I'd never recommend buying the extended warranty package from Lexus on a pre-owned vehicles, I'm so upset, the sales representative said you can't cancel the premium or full package once it's purchased! to know later after couple months that I had a span of 30 days to do the cancellation if I didn't like to continue with it, and It cost me 1,600$!!. They said it was written on the contract, well thanks for your trust and cooperation with your customers! Moreover this extended warranty (full package!) doesn't cover the whole interior as I was verbally informed, when I asked for fixing a small rip in the center console armrest they said your warranty doesn't cover it and offered to fix it for 800$ !!! or just doing a small repair for the ripped part for 165$ ! without replacement. I searched on eBay and found the genuine Lexus part with similar exact color - the cover/lid for about 67$ only. so I can change it by myself. What a waste of money, disappointing customer service, and misleading information during the sale presentation!
Update: subsequent to your comment on my review, I would leave a kind advice being a previous projects manager at one of the biggest steel construction companies in the middle east: Successful sales department excellence in any company around the world is based on (the after sales and customer satisfaction) which means a happy customer = more sales, we used to follow the rules and procedures as per our company's policies with our customers in the Middle East, but sometimes being in a decision maker position can leave you with some flexible choices that can reflect on your company's future heritage in a positive way and that is through understanding the customer's needs and importance for the upcoming sale. You know what ! This is a coincidence and live example, just yesterday... my brother-in-law was asking me about buying a new vehicle, I wanted to tell him to go to Lexus Birchwood to set up a meeting with you guys but now I don't feel like I am optimistic to give him that advice since the sale presentation and after sales experience I got was disappointing.
Sincerely,
Ammar Kassas
I have bought a vehicle here before. The sales, Young, do not really familiar with the car spec but happy to help overall. He stand pretty firm with the price, giving little room to bargain. The experience so far was fine. Unfortunately, my IS has written-off a year later. Then, I had to deal with some insurance issues with the manager. His attitude toward me was so condescending and didn’t want to help at all. I think he just tired of doing something not making money from the customers. He didn’t proceed my insurance procedures until I remind him several time. Hopefully just me to encounter such situation. Anyways, won’t going to this dealership anymore.
I had the most amazing experience here yesterday. Service consultant is friendly and also amazing at his job. I would love to go back when i can. Thank you Jeremy.
I was very pleased with my purchase of a 2017 Lexus NX200t. I appreciated the sales team with listening to my needs as a consumer. Giving me a good price on my trade in being fair to me as I had a 2015 Lexus IS250 which was a fantastic car for me. But as things change with life I now have a grandchildren which will be easier for car seats and everyone will be sitting higher up in the vehicle. I was also very pleased to discover my NX 200t has even better fuel economy than my 2015 IS250 which I thought was phenomenal to begin with. Thank you again Eric and Devon for this easy transaction.
Very courteous, professional and looked after our vehicle very well.
Staff extremely knowledgeable and friendly
Elliott and Stephan were awesome to deal with. Very professional and great customer service.
The customer service is amazing! Cam in service goes above and beyond every time!
Horrible brand and horrible driver/owner. A slight touch cost 1000 dollars of damage.
Aaron as always is a pleasure to deal with and our second car. Also Stephan and Ryan were also great to deal with. Congrats on promotion Aaron well deserved great customer service and better human being. See you guys soon
from my experience they provided excellent service; satisfaction and security of purchase seems to be highly valued by their team and since they take pride in their product and service - they go the extra mile; Young (sales) was honest, upfront and disclosed fully, pertinent vehicle history. It’s worth a visit!
Nice service. Thats for the hat.
Great service, friendly honest demeanour of sales and financial team, answered all questions, no pressure. Young was very helpful and showed me all the many safety features before I drove off. He even paired my phone to the car. Best of all the UX is incredible on the highway, the best car I have ever driven in terms of safety features and the way it hugs the curves in the road. Drove through thunder storm on highway at night, car adjusts high beams automatically when other cars on the highway; adjusts speed automatically when car in front of you is slower and you are getting too close, gently adjusts steering so it keeps you centred in your lane in case you start to drift. It is an incredible car. Picks up speed very quickly and has a lot of power yet seamlessly keeps car in energy efficient mode. This car is worth every penny. And gorgeous too.
Family recently purchased 2013 RX350. Received excellent customer service from Wesna Ghafuri and Birchwood Lexus!
Respectful and Responsive staff. Knows what’s you’re looking for.
Of all the car dealerships I've been to, I feel Lexus actually prides itself on providing quality customer satisfaction. The service department is super reasonable and only does what has to be done. Dont think I'd ever buy a different car
I went and had my vehicle serviced today. I dealt with Jeremy Drul. Once again had great customer service provided to me. It was a very pleasurable experience.
Best dealership in Winnipeg providing great service! Thank you Darryl Tuck for helping me today! I love my Lexus!!
As mentioned in the last review. We had good encounters with the sales people but when it comes to the sales managers....Aaron ledohowski and Devin walker both just plain and simple have terrible customer service. Both are very arrogant, talk down to, aren't upfront, EXTREME low ball on trade in's, say one thing and then contradict themselves by saying something else. They try to confuse you with numbers when all you want to know is the final price plus tax out the door. They make you think you don't know what your talking about but in fact these guys have no knowledge on how to treat customers. I guess that's what happens when you grow up privileged. I feel bad because I can see how they would easily confuse and pressure the elderly into signing terrible deals. We had purchased two Lexus' from Birchwood before and had pleasant transactions. Not sure where these two guys came from in the last three years. Just from my recent interactions, I will be definitely looking at other brands/dealerships.
It is unfortunate that I have to write a 1-star review as the salesman we dealt with, Young Zhou, was outstanding and a masterful salesman. He had us sold on a brand new vehicle, until the "sales manager" Devin Walker came to Young's desk, took his seat, and essentially began a condescending dialogue, in regards to our trade-in, that lasted several minutes before we had enough. The arrogance from this kid was on another level, speaking to professionals coming into a dealership to purchase a luxury vehicle, and being spoken-to as if we were born yesterday. A simple handshake and polite decline of our desired trade-in value would've been appreciated, but instead he began to full-on talk down, argue.
In regards to Young, thank you for your professionalism and we hope to purchase a vehicle from YOU once a more competent and professional sales manager is in place.
Until such time, we will not be back.
Has its own shuttle separate from the autopark shuttle, offers to drop your car off if there is an available driver, very efficient and friendly service
Bought the 2020 RX, offer us a DashCamera with the deal, forget to order, waiting 5 weeks until now. Financial advisor forget return the order deposit, promise that money will be first month payment, but has been double chagerd even before the payment due day, Can not reach that manager with 10+ call. Negative experience until now.
Wesna and Ian were great. Both were friendly and knowledgeable but most of all, Took time to find out what I was looking for and found something within my budget without trying to upsell me far out of my price range. They tailored the experience to everything I needed and never once did I feel pressured. It’s not often I strongly recommend you go see someone specific at a dealership but I highly recommend you go and see Wesna over at Birchwood Lexus.
Friendly and receptive staff. They listen to your wants and provides you with your actual needs, straight to the points, no extra shady fees. Special shout out to Zhou for his professionalism and patience.
Superb service each and every time I take my vehicle in
Very poor customer service in Sales when contacting them to inquire about a vehicle listed for sale on their website. I was told I would get a call back within 5 mins with the history about a vehicle they had and that was available, I didn't hear back from them after an hour. I had to follow up after an hour waiting several times before talking with someone else who informed me that the vehicle was sold. A lack of courteousness and professionalism from both advisers. Would not recommend them.
Always welcomed here. Great service. Great sales people.
Awesome service from Xavier. Very professional, friendly and most importantly trustworthy. It is a very large purchase and I would not trust anybody but him. Thanks again, Xavier!
I'm impressed by their commitment to the brand and service excellence.
Buying a vehicle is hard but they made it as effortless as possible. The service team has also consistently exceeded my expectations. Professional, timely and helpful.
Too many great members to list individually, amazing team!
*The manager has explained the situation and the issue was solved in a timely manner.
We were charged for something called "Lexus plus". This is a totally hidden charge because we were never told about this and no one ever explained what is this for.
We waited over 1 hour to meet the finance manager. No staff explained why we've been waiting forever until we approached someone. We might have needed to wait to the end of day until they noticed us if we didn't ask.
*The manager has explained the situation and the issue was solved in a timely manner.
We were charged for something called "Lexus plus". This is a totally hidden charge because we were never told about this and no one ever explained what is this for.
We waited over 1 hour to meet the finance manager. No staff explained why we've been waiting forever until we approached someone. We might have needed to wait to the end of day until they noticed us if we didn't ask.
Very professional. Ross was very understanding and no pressure. Made car buying almost a pleasure.
Great service. Service advisor Cameron is really personable and provides outstanding service. He really cares...
This has been my car dealership for over 5 years and between two cars. I am beyond satisfied with the services. I will highly recommend them to all toyota and lexus owners. Competitive pricing and extremely good customer service.
I have had my Lexus car for 3 years and have been dealing with Birchwood Lexus ever since. I had good service experience in the past. I took my car in for regular maintenance last week. After everything was done and I picked up my car, I found scratch marks on the back bumper. That I'm pretty sure there's no such scratch marks before. I contacted their service department, and I was told to bring back the car to them. After I drove my car back the the service, their service adviser had a look at the scratch and tried to polish but that didn't help much. What really makes me mad is that they even tried to convince me that I could scratched it too, and I can't prove there's no such scratch marks before I gave my key to them. Is that how Birchwood Lexus should deal with this kind of situation?? That's really disappointing! I was planning to upgrade my car to the new NX. After this happened, I probably should consider other brands since Birchwood Lexus is not always reliable.
The Birchwood Lexus team goes way beyond for their customers. Very courteous and professional in every way. My wife and I are a long-time customers of Birchwood Lexus.
Chito & Venus
Have been coming here for years.
Birchwood has always made me feel welcome, listen to my needs and have taken care of me.
I highly recommend Birchwood Lexus.
Have been coming here for years.
Birchwood has always made me feel welcome, listen to my needs and have taken care of me.
I highly recommend Birchwood Lexus.
The sales team at Woodhaven is so helpful. Logan Blade provided us with lots of great info and no pressure, so that we could find the right vehicle.
This is one of a kind dealership staff are friendly and darryl the assistant service manager is awesome very professional!
My family and I leased a 2013 Camry from Darrell Pomarenski at Woodhaven in the summer of 2013, and the way in which he went about it was way more relaxing than I thought it would be. We were looking for a good-sized vehicle for our growing family, and I figured for sure he would try to put us in an SUV. He told us that a Camry was a good-sized car and sold us on the fuel efficiency. He said a Camry is the car he would want to drive, and after driving it for two months we know exactly what he meant. The fuel efficiency is fantastic, and it's a good-looking car, too. There was no pressure, the price was right, and everything at Woodhaven was done first class. All of our options when it came to financing and warranty were laid out for us. I didn't think getting a new car could be as easy as it was at Woodhaven.
Picture the scene, we are transplanted seedlings of Ridernation, in Winnipeg for the Banjo Bowl. The Riders are heavily favoured in the game that is 2 days in the future. We end up at Woodhaven Toyota in Winnipeg.
It turns out the extended family has had great experiences at Woodhaven, so they sent us over "to see what they have available".
The salesman that encountered us was Darrell. He was knowledgeable about the product and assisted us with the process for getting the truck out of the province. He worked with our list of needs/wants to get us what we were looking for. Any question that we had that he didn't know the answer to, he researched immediately to get us the info we wanted.
Would we return to Woodhaven Toyota in the future? Absolutely!
We would buy a one way ticket from Toronto to Winnipeg, buy a vehicle at Woodhaven Toyota and then drive the vehicle home to Toronto and enjoy every minute of it.
Darrell, well done! Even if you are a Bomber fan...
Excellent buying experience!
They did not have my Tacoma in stock so immediately found one close by and had it with-in a day. The salesman Adam Sawchuck was an great help, very knowledgeable and polite. The finance department was a breeze and was not a hassle. Overall is a great dealership I recommend Woodhaven Toyota to anyone!