Love my new Kia Sportage. We were able to do our research on Car Gurus and found what we were looking for at Kia Waterloo. Milos was great to work with and we ended up with a different Sportage than we originally went to look at. We got to test drive and compare three different models which was very helpful comparing the options. Email communication was timely and answered any questions we had. Good selection of preowned vehicles.
The sales executive was so supportive . He had guided through all aspects of car finance lease n also provided a detailed description of features of car. Even after email communication was so good that I was getting all answers quickly like you are instore .
Read up on Kia engine failures. Kia is ok with their engines failing with less than 150 000kms on them. Waterloo Kia knows this too so if you bring your car in to diagnose the engine, they don’t even have to do a proper diagnosis because with their experience they know it needs to be replaced. BUT they will be happy to lie about doing a diagnosis so they can get your $130 . Buyer and customer beware, shady dealings at the Waterloo Kia
Indifferent sales folks. They don’t call when they promise.
Don’t really care.
If sales is like this- don’t want to imagine how their post sales service will be.
Service Dept. Is Friendly, honest and most importantly professional.
Congrats to Dan Muller who is now the new Service manager.
Sales staff fantastic. Have dealt with Ryan Berg many times and purchased 4 Kia vehicles from him.
From the Receptionist Tanya to the mechanics out back the complete Team at Waterloo Kia are a definite reason to visit for your Kia product purchase.
You will feel right at home at Waterloo Kia.
I will most definitely purchase there again!
Leon
Love my new Kia. Matt on the sales staff made it easy to choose and purchase. kudos to Waterloo Kia for a great experience all round.
My husband and I got two Kia Niros from this dealership. We are both very happy with our vehicles! The sales team is great and easy to work with. (Shout out to Emilio for taking the time to process paperwork for us even though we weren't his customers!) The service team is fantastic as well. In my opinion, Jessica is one of the best service advisors out there (albeit my experience may be limited) but still!
Overall, friendly and courteous staff all around which made the purchasing experience exceptional. We will definitely be recommending this dealership to friends and family!
I own a 2015 Kia Soul. It has never given me a moment of trouble. I love taking my car into this dealership because I get great service, reasonable prices, valuable advice and they answer any questions I might have.
Emilio and Ryan are wonderful people.
They both responded to emails in a timely manner; Emilio was knowledgeable about my trade-in, the Sedona we ended up purchasing, processes, etc.
Ryan went over the warranty thoroughly and answered all questions.
Building is clean, everyone is practicing social distancing, wearing masks, hand sanitizer is available.
10/10, love my new Sedona and had a great experience overall!
Unbelievable service! They went above and beyond...and I'm not even a Kia customer.
My vintage 1962 MGB had a flat tire and I didn't have the tools to get the tire off. Luckily I broke down across the street from Kia's Waterloo location.
I was hoping they might be able to lend me the tools but they went five steps farther and changed the tire for me. And when they noticed my spare was a little flat, they pumped it up at the shop so I could make it to my destination. They refused any payment and seemed genuinely happy to be able to help out. I can't say enough positive things.
Huge shout out to Dan and Nik! Truly good samaritans. Thank you. Thank you. Thank you!
Kia in Waterloo and our salesman Adam were very helpful & professional on our purchase of our 2020 Sorento. Our trade in amount was fair, the staff was very helpful, the car was super clean and ready as promised during this pandemic time. We have and will continue to refer Waterloo Kia to our friends and family. Thank you again Adam for everything. Ron & Franca
Great experience here purchasing a new Sorento. The GM Adam and his team were extremely knowledgeable and professional and seemed very well organized. Will definitely refer my friends and family. Thanks again!
Management, Adam Gauthier explained how a car they were in ownership was in an accident totalling over $7500 in repairs, but that ‘slipped his mind’ when he sold the car with no record of an accident.
Kia makes a great car! But do not buy from this dealership.
Kia Waterloo service made to me a very happy surprise yesterday. I was doing the regular maintenance of my car. The car was full of scratches due to a friction with a pillar in my parking lot. When I went to pickup the car, I found all scratches disappeared. They do it for me free of charge!!!
Thanks a million to Cody, the detailer, and to Dan, the service advisor. You made my day! :)
Always FANTASTIC service from the service department. Everybody very kind and helpful. Cheers
Just picked up my 2021 Seltos today! Absolutely thrilled with the purchase. My previous lease was to end June 30th, so I went in Thursday May 28th for a test drive and was back in on Friday the 29th to sign a new contract. All of the staff were extremely helpful. From the car salesman Milos, to the employee who handled the legal aspects Ryan, as well as the manager Ryan. Each one of them did an amazing job in their efforts of meeting all of my needs. Can’t believe it only took 4 days to have my brand new car ordered with all of the features I wanted! Thank you all for your help! 100% recommend.
I am very pleased with the service provided at Kia Waterloo. Ryan and Emilio have provided excellent customer service. I have been in contact with Ryan for about 2 months now and he is brilliant. He responded quickly and emailed me regularly about updates. I am glad they made my first car purchase process easy and I would recommend Ryan and Emilio to anyone who wants to purchase a vehicle and/or has questions. I am excited to pickup my brand new vehicle!
I am very pleased with the service provided at Kia Waterloo. Ryan and Emilio have provided excellent customer service. I have been in contact with Ryan for about 2 months now and he is brilliant. He responded quickly and emailed me regularly about updates. I am glad they made my first car purchase process easy and I would recommend Ryan and Emilio to anyone who wants to purchase a vehicle and/or has questions. I am excited to pickup my brand new vehicle!
Always a great experience. Service and sales have been very good to work with.
Above and Beyond Expectations!
What an amazing experience from the initial call to arrange to have my back window replaced (due to a B&E) straight through to pick up. Jessica, from the service department, tried her best to find a window replacement for me but was unable to until the next business day. She made sure I was scheduled with their first appointment of the day for the repair. She provided me with a detailed quote and offered shuttle service as well. On arrival, the staff was friendly and quick in their service. It was the return for pick up of my vehicle that really stands out though: not only was everything repaired within a couple hours, they washed and detailed the inside, front and back, to insure there was no broken glass anywhere in the vehicle! I could not be more pleased with their above and beyond service! Congratulations on having an AMAZING team providing exceptional service!
The baddest customer service experience. Close to sign the final deal when the seller didn't like our questions about the prices! We shared our feeling regarding his attitude and he left. The manager came out from his office and didn't like our complaints. He invited us to leave immediately!! I never see that in my life!! No respect for the customer and expect people to spend 30 000 $ with no question! I will never come back and make sure that all the peoples around me stay away from Kia Waterloo!!!
The baddest customer service experience. Close to sign the final deal when the seller didn't like our questions about the prices! We shared our feeling regarding his attitude and he left. The manager came out from his office and didn't like our complaints. He invited us to leave immediately!! I never see that in my life!! No respect for the customer and expect people to spend 30 000 $ with no question! I will never come back and make sure that all the peoples around me stay away from Kia Waterloo!!!
Purchased a new Forte with @Mak. The whole process was great, the service was excellent and most importantly she was always available and willing to help.
Emilio and Ryan helped me into my new Niro :) Can't say a single bad thing about my experience.
Fantastic customer service! Thanks Emilio and Ryan for the great experience. Easiest car shopping ever! We love our new Sorento! ~Angel & Dave
Buyer beware, I would give them zero stars if possible. I bought a brand new Niro hybrid and within three hours of purchase there was a horrific clunk. I messaged the salesman Emilio the next morning he could not have seemed less concerned. When I brought the car back in I was dumped at the service desk, and pushed off for another several days. When I came on my appointment the worker at the desk told me I would be on the hook for labour if I could not replicate the problem, I said that was outrageous in a car that had been driven off the lot two hours before the problem, he acted as though a rat chewing cables in the two hours I owned it was just as likely a scenario. Replicated it twice for the guy at the desk. He called an hour later said the technician couldn’t replicate it and there was nothing they could do. By the time I came in to get the car they had replicated the problem and it was a serious issue with transmission and had a corresponding service bulletin - they could have looked this up right from the start. My husband negotiated a loaner (they acted as though this was great act of generosity and not literal the least they could do). Service manager made sure to stress bringing it back with the exact amount of gas in it. I expressed my displeasure and he huffed, rolled his eyes and went on about not ‘eating the price of the warranty’ because of something I did to the car and ‘seeing there was nothing he could do to make me happy’ (never once apologized - went from 0-100 in like thirty seconds when challenged). He was so angry and aggressive my husband told me never to go their for service alone. Only when pressed by my husband did he admit the fee would be waived. Got huffy when I asked for the managers contact. My partner contacted the manager who responded but failed to acknowledge the gravity of the situation or to do literally anything to make the situation better. Told us he would monitor the car til it was returned, when we responded he went radio silent and has still not gotten in touch. No one contacted me to update me on the car, I was given a number to text, when I texted no one responded. I have still not received an update. No one has personally reached out to me to apologize beyond the one email from the manager. I still don’t have my car or any idea when it will be returned. Consider going elsewhere, they do not stand behind their products and this is the worst customer service experience of my life.
Outstanding service. They caught some errors that a different Kia dealerships made, and rather than keeping it to themselves, they let me know. I have only ever had one service issue at this dealership, and after discussing it with them, they quickly went above and beyond to resolved it.
Great staff, everyone is friendly and knowledgeable. Mak was especially lovely to deal with. She made sure everything went perfectly with my first car purchase! (Kia Niro=awesome)
I recently leased a KIA forte from Waterloo KIA. That dealership has some issues.
The communication between the sales person and the finance guy almost non-existence. When I inquire about something, the answer will be "let me ask the sales person!" and of course that did not happen and I got bogus answers. The sales person promised a discount and when I asked the finance person about that discount he said “the sales person did not know anything about that discount, no idea what you are talking about.”
You ask for a quote and the price keeps changing and the breakdown of it keeps changing, not in your favor if I may add. For example, the residual value changed between what the sales person gave me and what the finance person gave me. They say “the first payment is due after 30 days of signing the contact” and you will noticed it is not, it is due at the time you sign the contract. They have their way of making you feel very unwelcome when you inquire about anything. I purchased the KIA Appearance Protection Insurance and then I decided I don’t want it and to my surprise the finance person said I cannot cancel it since I signed the contact. The funny thing that the brochure said 30 day money back guarantee. I confronted the finance person with that fact and he said “you cancel the insurance but that will not lower your monthly payments. You will receive the cash value of the insurance.” I emailed the GM about the KIA Appearance protection insurance he reverted me back to the finance person. I guess he was too busy to address my concern!
My son really liked the car otherwise I would never set foot in that dealership. I should’ve went to Kitchener KIA!
Nice place and the cars are great and the staff are very friendly
Awesome staff at this location. Been a customer for years and never have experienced a more professional, fun team at a dealership. Highly recommend - Go see them!
I would like to give Jessica a big thank you for going above and beyond! I had a large ground hog under the hood of my Kia, making himself at home. I called Kia and asked if it may have chewed or damaged any parts and Jessica drove on her lunch break and crawled under my Sportage to check things out. Shows great work ethics and fantastic customer service!
Thanks, Jessica!
Hey I just got to test drive the brand new 2020 kia forte gt. It has the 1.6 litre turbo engine. This car is absolutely amazing and fun to drive. Seats are very comfortable. Lots of cabin room. Ride is solid and very comfortabl . A bit stiffer because of suspension and low pro tires which makes it handle beautifully. Great car to go on country drives or hit sport mode and enjoy the power in tow . Goes around corners like a dream. Overall I would say it's a great upgrade from the regular forte. Lots of power but very easy to handle. Interior is laid out simple yet modern. Also the gt comes with dual exhaust that pops when you cold start it. When taking off you can definitely hear it but it's not loud or have that annoying sound like so many aftermarket exhausts. I give it a 10 out of 10. Definitely a must take for a drive.
Simply the best car shopping experience I've ever had. Right from the moment we walked in we felt welcomed. Emilio and Ryan did an amazing job for us. Would highly recommend this team 😊!
Great Service. I recently had servicing completed and the service department was excellent. I LOVE the new texting feature.
Jessica was very friendly, caring and helpful.
I have never been treated so badly from a car dealership than I have with this one. Be careful, they will try to nickel and dime you. My vehicle was less than a year old and they wanted me to get a 4 wheel alignment, breaks are rubbing. I went to my own mechanic and there were no issues. Others that I know have had the same experience with Waterloo Kia trying to get you to sign up for extra service or service that has already been done and do it again. Be careful if you are a woman. I have completed several surveys and have not had a response back to address my issues. Even returning an email to the dealership when I was reminded of upcoming service and still no response. I will definitely not be returning to this dealership. Honesty is the best policy.
Bought a Niro Hybrid. Sales person was not pushy and very happy with how we were treated and our new vehicle.
My experience buying my first car at Kia was fantastic with Makaela! She was very understanding and patient, and helped me come to the decision of buying a car I absolutely love. After I bought it she also made sure I was happy and comfortable. I would definitely recommend her to anyone going to Kia in Waterloo!
The people at this KIA seem to really care about the work they do and the people they help. I dealt mainly with Dan and he was amazing. From the moment I arrived he made sure I knew that I was seen and would come and talk to me. He called a tech over to take a look at the noise my engine was making and cleaned out my key for me so I can once again remotely lock my car. Overall, an amazing experience. Would highly recommend this Kia (and Dan in particular).
Just bought a 2011 Sierra that came in on trade from Makaela Pollock @ Waterloo Kia, very professional and great service. Makaela was very knowledgeable and made the purchase an easy one. Could not ask for a better person to deal with. Thanks for making it a great experience!
We found this dealership to be very clean and bright. The staff from the front reception to the service techs all very friendly. In all the years we have owned cars never was invited to do a walk around before and after service to make sure everything is alright.
Picked up my Mini-Cooper today that was a trade in from a customer. JR Roehl was my personable salesman gave me full disclosure on the car and I'm happy with that and the car. Would recommend the dealership!
Very impressed with this dealership! Management and all staff are fantastic to deal with. Will not go anywhere else! Highly recommend!
Had issues with my vehicle that I purchased but it was taken care of by the manager.
He was able to rectify the situation and make things right.
Only thing was the vehicle was once again delivered to me without being detailed at all.
I would have given a five star rating but delivery of a car should be clean like new inside out.
I recently had my car spring detailed. They did an AMAZING job! Nothing better than driving a freshly cleaned car. Reasonable prices, and friendly staff. Thank you very much Waterloo Kia for your continued great customer service!
Very impressed with the level of professionalism at this Kia dealership. I appreciate their no pressure approach in sales and service unlike other dealerships I've been to. Highly recommend!
Staff is very friendly and service is easy to deal with.
I just brought my van in for its regular service. Jessica did a fantastic job! It is so nice to work with a service advisor that works with my busy schedule and keeps me up to date on my repairs!
Took my vehicle here for a recall and an airbag light on. The airbag light was part of an extended warranty and they were responsible for diagnosing the light regardless of whether it was related to the warranty or not. They told me it was not related to the extended warranty. They explained the codes that were related to the airbag light and told me it was possible that they could be erased and they would disappear. They also explained it could be possible that they be erased and they would come back. They explained it would be $60 to further diagnose the issue. I purchased a unit from amazon and erased the codes myself. They stayed off.
Instead of trying to charge me $60 to try and erase the codes, they could have at least tried the erase and if it didnt work then charge me the $60.
I know from a customer service point I would have appreciated it much more.
It took me less than 5 minutes to scan and erase them myself. Just another example of a company not going above and beyond for customer satisfaction.
I had a great experience purchasing my Forte SX. Dylan facilitated my test drive, and Bryan assisted me with the best way to purchase the vehicle, while making the best use of my time and producing a fair deal for everyone involved. The Forte SX is well equipped and great value. I recommend this dealership and vehicle.
My son dropped the car off for servicing and was driven home by the courtesy car. When the work was done the driver picked up my husband to take him back to Kia. The service man went over the work done and told him that the wear pattern on the tires suggested the need for a wheel alignment at our next service. I enjoy knowing my car is well-serviced and that Kia is there for me.
I would like to say that Ryan did an awesome helping me get a car i will recommend Kia Waterloo to anyone! Thank you so much waterloo Kia
I love my Kia Rio!
Had a great experience buying a used car from Bryan and Tyler. Great guys, great dealership. They even drove to Windsor to pick up a car, just so that I got a good deal.
I used to be a dedicated customer of the Kitchener location, but the Waterloo Kia has proven to be just as professional, courteous and responsible, but with the added bonus of being closer to home (for me). They are pretty good for last minute appointment requests, and are diligent in reminding their customers when they are due for a check up (a huge bonus for a young single working person like myself, who has a harder time keeping track of those things).