I dealt with Rocky - their #1 sales superstar and a super nice guy too. He does talk a lot but he's not a BSer which is a delight in the car business. Very helpful and friendly and ALWAYS kept me in the loop as to the status of my car delivery which I really appreciated! Well done Rocky, no wonder you're salesperson of the year! Highly recommend this dealership for friendliness and efficiency right to handing over the keys to my lovely red Kia Soul.
Most dealer is very tricky. When i have to negotiate the price down,should be strong. I believed to get good deal based on unhaggle data base.
I purchased a used 2016 Ford Escape and am quite happy with my purchase. The sales gentleman Alvin Chang was a fantastic salesperson Any questions asked were answered in total detail with a smile on his face. He bent over backwards to make sure I had the vehicle for me. Richard LeGrove took time to make sure every detail of financing was
completed to everyones satisfaction. Both Richard and Alvin came in earlier than their normal scheduled times to make sure I got my vehicle when I needed it for my business. This is the best experience in customer service that I have ever had , and I have purchased many vehicles in other dealerships.
Thanks for your help gentlemen.
Irene Fraser
It was very good experience I had. Staff was very knowledgeable and easy to talk to. I've got a lot of new info about car and company. Thank you KIA
This is the best servicing department I have ever dealt with.
Riaz runs a really good business there. Trustworthy, good prices, nice discounts and good treatment. They are the gem of this dealership and when it came to looking for a new car, it was because of Riaz and his team that we even considered Kia again.
Good service, mindful of my objective.
Always have a great experience when I come here to get my car serviced. Needed to get my tires swapped and I was provided fast and quick service. The staff are friendly and helpful, especially Stephanie. Stephanie always provides excellent customer service and is knowledgeable when it comes to services offered by Kia. She makes coming to maintain my car without my husband quick, easy and painless! She always goes above and beyond when I visit. Thank you Stephanie!! 5 star service for sure!
Awesome service! Highly recommend 427Kia services to everyone! Thank you Stephanie for the kind assistance. Super great with customer service. Such a nice person to talk to. I know now my car will always be in great hands.
All i would say is the experience of buying a vehicle was amazing and ken really helped me out with all the questions we had. I traded in my old car and they made the process really hassle free for me which really saved so much time. I would highly recommend this dealership.
The experience was very "old school". Being asked not to leave for lunch (even though we w/ a small child), being asked to sign purchase agreements before we had fully decided. Very fast-talking, high-pressure. Perhaps we should have walked away right there and then. But we were where we were and didn't want to start the whole process again.
While I've had much better experiences elsewhere I put those experiences down as the exceptions. We purchased a 2020 Kia Soul EX. When picking it up it was towards sunset (the time we were asked to come) and about -10 out (again, w/ child). The process felt somewhat rushed. There was not circle check or co-inspection with the sales team. Just an explanation of the interior features, and away we went. That was a Saturday.
The next morning, Sunday, was bright and sunny. I walked out at about 9am to see the car and take it for a spin, when I noticed that our brand new car had severe scrapes at the front, as if it had been scraped against a concrete wall. The paint was scraped wight off, the lower bumper was scraped and the reflector mirror was scraped. In addition we discovered that the rear windshield wiper was broken.
We phoned the dealership, and happened to get our sales person on the phone on a Sunday. He just said bring it in, and was in disbelief, saying it "was a good car". I insisted they had delivered to us a damaged vehicle, sending the manager photos of the damage (which would have been difficult to see at pick up).
We kept asking what the process would be, and could not get straight answers, were just told "bring it in, bring it in". We desperately needed a car for the coming week, and were hesitant because it looked like the bumper might have to be replaced. Asking for a straight answer was like pulling teeth. More fast talking, obfuscation.
On Monday, my wife spoke to them again, trying to get an answer as to what would happen next. We were just told to bring it in - repeatedly. We KNEW we had to bring it in, but would it have to stay there? Would they give us a loaner? How would they fix this, and how did they manage to give us a damaged car?
Again, it was like pulling teeth. My wife became increasingly frustrated. I called the manager, who was not in. I asked for the New Car Sales manager who I spoke to. I started to explain what had happened, and he said "Can you make a long story short, they already told me and you have to speak to customer service" at which point I cut him off. He was clearly not interested in hearing from me, and I lost my cool. We HAD been speaking to the customer service/sales person, who would not answer simple questions. We JUST wanted to know what their plan was. He said they would give us a loaner car - I said THANK YOU, that's all I wanted to know. BUT - why could the sales person not tell us that? He said that the sales person would not be authorized to give us a loaner. To which I responded that if he lacked that authorization, why was I constantly being told to speak to him? I was phoning the manager because I was absolutely not satisfied with the answer (or lack of answer) I had been given.
At every step this has been frustrating and sorely lacking in ANY kind of customer service acumen. We totally felt like numbers. At no point did anyone say anything like "Scratches? That's not acceptable, we're sorry and we will make this right." That's all we wanted, and this, while frustrating, could have been a different story.
At no point did anyone say anything like "Scratches? That's not acceptable, we're sorry and we will make this right." That's all we wanted - but it's been accusatory (the manager said they would review the security footage to ensure they gave us the car like that), we just get spoken AT, as if WE did something wrong. And that's the feeling we are left with. I mean, it's absolutely unacceptable to be given a damaged vehicle when you've purchased a new vehicle, but then to be left with this awful feeling just really ruins the whole experience. Perhaps you'll have better luck. Are you willing to take that gamble?
I wanna say thanks to Ken, who helped me with the car I wanted. He answered every question I had in regards to the vehicle and it made me feel at ease. I would also like to thank Mini 👍🏻 she explained in detail from financing the car up to the protection plans I had in mind. Thank you all so much. I highly recommend this place 👍🏻
Had a lovely experience purchasing my first vehicle in Canada. Ken made this a absolutely hassle free and smooth. Very knowledgeable and soft spoken. Jn short wouldn't have been so easy with out Ken. Thank you !!!
Worth the drive for sure! We just purchased Kia Sedona from Alvin Chang. He is an amazing guy. He was very thorough with our requests, knowledgeable and honest. I would recommend him to anyone. He must be the top 1 salesperson in Canada.
I recently purchased a new Kia Forte and picked it up today. I had a great experience. Rocky was the salesperson who helped me and he was very friendly and not at all pushy and ensured all my questions were answered and provided prompt service in all respects. Richard was the salesperson who dealt with the financials and he made sure I got a good price for the vehicle. I am happy with my vehicle and the service I received - excellent! I would definitely recommend Rocky, Richard and their team to anyone who is in the market for a vehicle.
Recently purchased a new vehicle from this dealership, our sales person was Sid - it was a great overall experience and a great price. Sid was friendly and not at all pushy. We're very happy with our new van!
Alvin Chang was very helpful, and I love my new Kia! I would recommend this dealership even if you don’t live in the area. Worth the drive!
I recently purchased a used vehicle and had a great experience. Alvin was the salesperson who helped me and he ensured all my questions were answered and provided prompt service in all respects. He ensured that all the transfer details were properly executed and followed-up to confirm I was happy with my vehicle and the service I received. I would definitely recommend Alvin and his team to anyone who is in the market for a vehicle.
I had my first car bought from QEW Kia and my experience was amazing. Ken was witty but professional as well. He took care of all my considerations and helped me a lot during the smooth buyout.
Offered me the deal that I was prepared to do and always helped me by answering my questions every time . He didn't mind if I messaged him and answered all my queries on his off day as well. A genuine professional person. Thanks a lot Ken. Hope you succeed a lot in life!
I always admired the KIA Sorento. Chose this KIA dealership as it is the biggest and the one of the best in GTA. I met Alvin there who was my Sales Rep and Mini the Financial Manager. My case was a tough one to get approved but both worked tirelessly and were committed in getting me the car I loved. I'd definitely suggest you to ask for Alvin as he is great as an Individual and a Sales Person with a lot of experience.
The absolute worst overall experience ever. Riaz and Sal are as helpful as they can be, but generally speaking the staff don't seem to care about issues. I have been sold a lemon, they acknowledged the issue and spent 8 months to fix it while I had loaner car after loaner car. Every few weeks they sell the loaner car I'm driving and tell me to come immediately - like it's so easy to drop everything - and give the car back. I have two car seats so I have had to deal with switching cars with two little kids, two car seats 7 times this year only to still not be able to drive my own car. They have given the car back twice, it works for days, then I have to send it back again.
The manager never wants to get involved to help. The reality? I've been sold a car that has major issues they didn't disclose, and they don't want to do much to fix it.
This dealership has the best prices and friendly sales staff. If you're looking for a new car, be sure to ask for Needu. He will take good care of you.
I had a great experience shopping for my KIA here after a not so nice experience at another location. I came in knowing exactly what I wanted and Needu was able to help me get exactly that for a BETTER price. He explained every aspect of the process clearly, openly and was quick with all questions and inquiries. Within a few days, I was able to pick up my new car!
I recently bought the KIA Forte 2020 at this dealership and I did not want to write my review until after I experienced the after-sales service. I cannot speak for everyone but I can vouch for the salesman - Needu. He is very professional but also open and honest about charges and expectations which is very important to a customer when purchasing a vehicle. He is responsive and very helpful, I would not hesitate to recommend him.
I am receiving (and am still receiving) excellent customer care support from Sal in the Service Department. Sal has been following up with me on my 2014 Kia Soul which I love. Sal is always patient, polite and informative. In this day and age of technology where everything and everyone seems to be in a rush, it is truly heartwarming to receive this personal service at Kia on the Queensway in Etobicoke. I will definitely be purchasing my next car from this dealership.
I just picked up my KIA Optima this afternoon and even though I don’t usually write reviews, I just wanted to express how amazing the entire experience was! From the moment I spoke with Sid over the phone to come in to view and test drive, till the minute I drove out the lot in my car, I was made to feel like the only customer. Sid is fantastic! He went above and beyond to ensure that the entire process went smooth and my best interest was being served. I will recommend to everyone. Complete 5-star performance. Thanks a lot Sid!!!
I was introduced to Alvin at this place for car purchasing, and the service was fantastic. He kindly gave me the information I wanted to know. I bought a new car, Telluride, from Alvin, and have been satisfied with the services so far. All other staffs I have met were nice too.
Rocky is the best. There was no hassle involved. He gave us the best price and even upgraded our model.
When you read all the reviews you think these people are paid to write good reviews about this place, but in reality we are not, we were paid by their amazing service and kindness. From the moment I walked into the showroom, a sales person was called to help me and it was young Sid with his warm welcoming smile. All I have to say is my experience with Sid made me change my mind about car sales people :). Sid my God bless you. Richard from finance was an amazing individual to deal with,, and the sales manager Greg was nice too. they didn't try to hustle me with anything. I'll recommend this place to all the people I know. I won't go any where else.
Amazing dealership! Amazing staff! Special thanks to Needu who helped me choose this beautiful vehicle! Much appreciated! Keep up the great work!
Rocky got us the car we were looking for with one simple call and a five minute wait. Unlike the other salesmen that we dealt with that day in other dealerships, Rocky did not try to lure us into the dealership with false promises. We appreciate that he listened to what we wanted and immediately went to work to get it; he did not waste our time.
These guys fixed a problem the dealer I bought my car from could not after replacing my radio 3 times under warranty.
Riaz the service manager is great along with all the staff. I live in Oshawa now with a Kia dealer 5 min from my house and I still come to 427 Kia because their service is that good. Go here for all you new cars and services. Mechanics are great too and all know me by my first name. It's like a family. They also own routes car rental with great rates.
Very pleasurable experience here. This was the third KIA dealership we dealt with once my girlfriend decided she wanted a KIA Rio. As the saying goes, the third time's the charm! We ended up purchasing the car here from Rocky, who went above and beyond to accommodate us in getting the exact car we wanted (colour, trim, etc.) in a very short time. He did most of the work before even meeting us in person. I would highly recommend this dealership and Rocky in particular if you're looking to buy a KIA!
Really pleased with the whole experience. You can tell the staff cares. Needu was excellent. He has a deep knowledge of the vehicles, and his passion for helping really shone through. He went out of his way to secure the vehicle in the colour combination I wanted, and I truly felt prioritized. Would recommend to anybody. The financing staff was also truly excellent. I felt well taken care of throughout and am very happy with my car.
Alvin was incredibly helpful while my husband and I went through the motions of buying a new car. We never felt pressured, he answered all of our questions, and he gave us time to consider our options. After shopping around, we're confident we got a great deal. Thank you, Alvin for all of your help. We're really pleased with our decision and we would definitely recommend 427/QEW Kia to anyone looking for a new car
Alvin was incredibly helpful while my husband and I went through the motions of buying a new car. We never felt pressured, he answered all of our questions, and he gave us time to consider our options. After shopping around, we're confident we got a great deal. Thank you, Alvin for all of your help. We're really pleased with our decision and we would definitely recommend 427/QEW Kia to anyone looking for a new car
Needu was great. Very knowledgeable and intuitive.At the end of the day I got a great car at a great price. Would definitely recommend him and this dealership if you are purchasing a new car and want quality service... A very happy customer.
Came in to look at a used car and met sales rep Rocky. Although we couldn't settle on a price and I had to walk away, the customer service here is much better than most dealerships. Facility itself is below par but the employees (sales + reception) are top notch.
Overall pleasant experience.
I brought my car to get serviced for the A/C and i was gonna be charged for the repairs even though i have 5 years limited warranty on my vehicle for repairs. I do not recommend this place. As i was speaking to the service manager... he was chewing some tobacco at work.
Recently purchased a Kia Forte from this dealership and had a wonderful experience. The staff were all very professional and worked efficiently to help me secure the best deal. In particular, I was very grateful for the friendly and timely manner that Alvin helped me with an unbeatable price and for one of the managers, Richard, assistance in the process. I would definitely recommend coming here for a Kia!
Needu was great. Very knowledgeable and intuitive. Although he was interested in selling a car, he was not pushy, which I appreciated. He worked very hard and was honest with what he could do based on our expectations....At the end of the day I got a great car at a great price. Would definitely recommend him and this dealership if you are purchasing a new car and want quality service... A very happy customer.
Bought a car from Alvin and he was simply phenomenal. I am a car enthusiast and it irks me when I know more about the car then the salesman, that being said, Alvin is extremely knowledgeable! He is also not pushy and does his best to give you a great deal.. which I got.
I specifically needed a 2019 Kia Forte. I met Mike Moore who is a sales person. Mike is amazing, awesome and the nicest sales person I have ever met. He took his time to get me through the process and well explained all that I needed to know. I strongly recommend Mike to help you with a purchase .
I needed to replace my 16-year-old car. After looking at reviews of Kia dealerships in my area, I knew that this was the dealership for me. I got set up with Mike - an energetic guy with a great attitude. Mike listened closely to what I was asking for, and worked with his team to deliver. I’m so happy with my purchase! Great experience.
a big thank you to Needu for keeping his promise of getting me the best price for my trade in and wonderful new optima. He responded to all my inquiries within seconds and made sure i was educated about my purchase, as well, comfortable. thanks again ((:
We had a great experience in this Kia showroom. Alvin helped us to gave us the best car with the best deal. He is very helpful and professional. I would like to recommend him.
Thanks Alvin for the deal. Wish you a good luck for your future!
I had a great experience here. Wali was great, took care of everything and did everything he could to give me the best possible price! Would definitely recommend going here. :)
My wife and I had a great experience purchasing a new car with the help of Alvin Chang. Alvin was knowledgeable, attentive and easy-going, and didn't apply the typical pressure tactics of other salespeople we've dealt with. Alvin was also very thorough and helpful in walking us through the 'need-to-knows' when we picked up the car - which was particularly appreciated since he'd already made the sale.
My family and I bought our first car at 427/QEW Kia. Working with Mike was a pleasure and we're happy with our purchase so far. It wasn't a long drawn-out process, we saw what we wanted and they made it easy for us to get it fast. There were some up-sells during that process but it was honestly nothing obnoxious or overbearing and I guess should be expected from a professional sales team.
I Definitely recommend this place. The GM is there to help. My salesman Rocky J does anything and everything to ensure you are happy. He will take care of all your vehicle needs and answers to all questions. A huge help to make it easier on you.
Will definitely be returning!!!!
Thanks guys!!!
I got the best deal in town. Dealer Alvin is very helpful and he gave me best he can. I recommend to all the people who thinking to buying kia. Please visit this location and ask for Alvin.. 👌Alvin is very professional as well very good in person.
Hi Rocky,
We wanted to write this review to say a huge thank-you for your genuineness with Jordan and I when we came to KIA as first-time buyers. We honestly could not have met a better salesman. Your consistency in honest information, motivation and determination to make sure we got the best possible car that was also affordable for us was absolutely outstanding. We came away very happy customers with an all-round understanding of financing a KIA car.
We will 100 percent be sticking with KIA and recommending our friends to go to you.
Thank you for your great work,
Jordan and Bethany Browne
I just purchased a Kia Forte Koup, the service I received from Ahmad was fantastic, definitely someone I would recommend to others, he listened to all I had to say, and really did his best to get the deal I wanted.
A+++ best of luck Ahmad
I bought a 2012 KIA optima from 427/QEW KIA. I have to tell you that the sales gentlemen Rocky Jeyam was very kind and helpful and went that extra mile to get the car sale done for us. I would also like to thank Riyaz who was also very helpful in getting my vehicle serviced with perfection. Thanks to all of them and they are great people to deal with. I am extremely happy with the service they have offered to me and my wife.
I purchased a 2016 Kia Sorento from Eric Teka, and can't say enough how happy I am with the car. Eric was very helpful and very quick to respond to questions whether by phone or by e-mail. Financing and paperwork were explained in detail and sorted very quickly.
Just bought my 2017 Sportage from 427/QEW Kia and loved the service from Ahmad, Amit & Lindon. They gave me the tradein price I wanted for my old car and treated me & my wife very well. Still early days with them, but I've spoken to a couple of service customers who tell me they love the dealer. One fellow comes from Oshawa 60 KM away to get his service here as they 'get it right' the first time!!
Rocky was amazing! The process of buying a car is not enjoyable to me and I talked to another sales person from a different dealer and I was left feeling frustrated. When I called Kia and Rocky answered he was enthusiastic and committed to finding me everything I wanted at a reasonable price. Rocky made the process easy and fast and I really appreciate it. Thanks!