The customer service there is amazing! It's my second time purchasing my SUV there. They make you feel like family .
I just got upgraded from a 2015 forte to a 2020 forte EX-premium. I'm in love with my new car!!.. Thanks to Spencer and the team over by foster Kia. Spencer, you make it happen for me!!...appreciate it. Big up yourself!!..
Very professional experience and company to deal with! I highly recommend this dealership to anyone that needs work on their car or in need of a car. Tyler lyver is an extremely knowledgeable mechanic, he went above and beyond in helping me with my vehicle. Without a question 5 stars.
2020 UPDATE
I got my second KIA SOUL EX today and I love it! KHUAN REN was our agent and he explained all the things that we needed to know. The whole process was superbly smooth without any delays and hassle. It was a good experience again and again.
Dealer was clean and friendly, well maintained shop and the sales team is great! I would recommend this dealer to friends and family, The automotive technician Tyler was friendly and helpful. He took the time to explain the service that my vehicle needed so I felt comfortable trusting foster Kia with my vehicle.
I just bought a Kia Sorento 2020 V6 and I am extremely pleased with it. Beautiful car that drives smooth with a kick! I went to the dealership on Markham Rd near Finch and my sales rep was Spencer and he was amazing!! Very pleasant and understanding gentleman. He listened to our family needs and got to the point and showed us the best option possible. He was patient and kind which I appreciated as my husband and I had our 10 month old and 3 year old with us. I walked in skeptical about Kia as I am a Volkswagen lover (owned 3 of them) but I wanted a change. I didn’t want a “mom van” as I love my cars and still want to be able to throw on some nice rims, tint the windows and maybe an exhaust when the baby is a bit bigger.
I enjoy taking my niece and nephews so the third row option is perfect.
I made my purchase right there and then at a reasonable price and was in my vehicle in 2 days.
Spencer made my purchase experience easy and smooth and I am truly grateful!
Great stuff! They are very friendly and accurate. Always paying attention on what you really need. Undeliverable honest people. Had a great experience! I definitely recommend this place and will come back for services and to see Spencer for my next purchase. :)
Spencer Murphy at Foster Kia was fantastic to work with from start to finish! Spencer. I appreciated how he listened to what I needed. He was very professional, knowledgeable, and a joy to work with. In addition to Spencer, I have to say that everyone I have interacted with at Foster Kia since purchasing my Sorento has been great! Thank you to everyone!
Great experience and we are very happy with our Sorento. Mr. Spencer Murphy was very supportive and he helped us with all the details both when we visited the dealership or when we called him over the phone. He was always responsive and ready to help. Highly recommend this place!
Just go there for my car, excellent service and fast service... They explain to you in details of what they will be doing and explain every details to you.
What in disaster place and people work there, first of all a couple year ago my nephew bought a brand new car from them and he advised me that this place are very unprofessional and rude to customers, and I didn’t ago until a month ago I bought a Kia Optima and the engine had problems I had to towed there due to the engine seized and I called Kia Canada before I go there and they told me that there is an existing recall on it , once I got there I paid $90 fir towing the service advisor were asking me for all the service record and they don’t do anything unless I have the records which is I don’t think %90 of people never keep the records.
I told the manager if I buy a used car from you guys would you give all the previous record and he goes if I have it I will, then I said I do not have it because previous owner didn’t had it .
Then I told him why Kia Canada when I called never mentioned anything like that and I went to service manager and actually he was worst than the service advisor, after an argument I had to pay another $90 towed my car to different Kia and they didn’t ask for anything and they replace the whole engine and put a brand new engine and they respect me very much.
That’s why I am telling everyone be careful with this Kia dealer they’re rude and unprofessional they don’t know what they are doing. I will not recommend this place and go to different Kia you will get regret with this people.
Excellent service, highly recommend going to this dealership for any Kia related vehicles. Service manager and adviser, and parts department are thy best in what they do in terms fixing our kia’s..
I HAD 20,000 DEALER POINTS GIVEN TO ME FROM FOSTER KIA FOR TAKING A TEST DRIVE A FEW YEARS AGO THAT I COULD USE TO SERVICE MY VAN. THESE DEALER POINTS WERE TO BE USED AT FOSTER KIA FOR SERVICE OR PARTS. I HAVE BEEN DRIVING KIA SEDONA VANS FROM 2008. I PURCHASED NEW SEDONAS IN 2008, 2010, 2012, 2014, 2016, 2018, AND 2020. WHEN YOU PURCHASE A NEW CAR YOU GET KIA REWARD POINTS WHICH CAN BE USED ON YOUR NEXT NEW CAR PURCHASE.
KIA DEALERS GIVE OUT DEALER POINTS THAT YOU CAN USE AT THAT SPECIFIC DEALER.
I WAS GIVEN 20,000 POINTS BY FOSTER KIA --TO BE USED FOR SERVICE OR PARTS. WHEN I TRIED TO USE THESE DEALER POINTS, I WAS TOLD THAT THESE POINTS ARE FOR A NEW CAR PURCHASE. I CHECKED WITH KIA CANADA AND WAS TOLD THAT FOSTER KIA IS WRONG.
I SPOKE TO SOMEONE AT FOSTER KIA, AND IT WAS LIKE TALKING TO A "WALL". NEEDLESS TO SAY, I WILL SERVICE MY VAN ELSEWHERE WHERE YOU ARE LISTENED TO.
DEAL WITH A DEALERSHIP WHERE THEIR WORD IS HONOURED
TED
I am happy that I heard about the sale at Foster Kia on the radio. Salesperson Mr. Ren was very helpful, and I got the vehicle I wanted in the red color I wanted.
Best place to buy a Car or Suv! They will treat you like family, and do whatever it takes to make you happy!
You will never see the owner of the dealership often like you do here than anywhere else! Give it a shot when you need a reliable vehicle!
Bought my Sedona here earlier this year, came back for the first service today. It was an awesome experience. Clean, quiet and nice waiting area. I barely waited till my car was done. The staff is super nice, too. I will definitely come back.
Hannington was great to work with. Quick fast transparent service. Got my 2018 Optima fixed within warranty with no questions asked.
Would recommend Hannington for your service needs.
Great and friendly service especially Hannington. Thanks for all your help!
I would like to give zero star. Worst ever Customer service experience ever. Please guy avoid this place Kia cars. Go to other Kia's. This Foster Kia is worst place. I called 4 times to just book an appointment and still it wasn't done. I request them to talk to Manager and bluntly sales person and recceiptist said NO. PATHETIC RESPOSE. Do not go Foster Kia.
I bought a used car from Foster KIA last week, and it was the best car buying experience I've ever had, Frank who is the sales manager worked out a great deal for me, and the finance option is gorgeous! Highly recommend.
So far only dealt with Mr. M. Lotto, manager & Mr. K. Ren, they would get the 5-stars. They are both great. First impression is great. Friendly, nice & approachable. I prefer to only deal with Mark L. compared to the other manager which I dealt with over the phone. At first when he called me he was nice. When I called him back 2 weeks after, not so friendly. Mr. Kevin G.will get the 2-stars.
Got my first car in Canada from here. Got the deal done on the first visit. But that’s mostly to my credit cause I did a strong research on what I wanted like model, price And features, I recommend every car buyer to do their own research so that no dealership takes advantage of gaps in your requirement. But that’s a different story all together, happy to discuss that with anyone interested to deep dive more though.
The experience with negotiation with sales personal wasn’t all that good. Understood that sales people don’t have much say with respect to price point. But the weird thing was that the management didn’t even take the initiative to meet me.
Anyhow, the finance manager was really good and didn’t try to push sale any of the add on’s but did explain it in complete details and respected my decision.
Got my credit approved from one of the big 5 banks where I hold my primary relationship which made the approval a bit easier. However, I do want to mention that considering my job situation it would have been a small challenge.
Delivery was spot on time as agreed and the sales personnel did do well here, but considering that there was heavy snow on the day he couldn’t spend as much time on explaining the features that I would have wanted in a day with better weather. However, I did understand the situation so no issues here.
Overall, a very good experience with deduction on price negotiation part.
Wilson Wang was an amazing sales rep at Foster Kia, he knew the vehicles very well & was even helping me out to choose the best Kia for the criteria that I provided to him. Wilson made the whole process of looking at & choosing a vehicle an exciting one. If I were to buy at Foster Kia I would definitely speak to Wilson time & time again. Wilson made sure that I had fun which I really enjoyed even though I was not feeling very well at the time. Sometimes you just know when someone is really trying to help you & I genuinely knew that Wilson was trying to help me out with the vehicle choice & especially the pricing. Wilson never once made me feel pressured at all through the whole process to purchase right away. If anyone is trying to purchase a new vehicle I would recommend Wilson to them. Overall, Wilson is a very skilled & genuine sales representative.
FROM OUT OF TOWN -HAD AN EMERGENCY WITH THE SHIFT CABLE- SERVICE DEPT HAD ME IN AND OUT BEFORE THE DAY WAS OUT--EXPLAINED EVERYTHING AND HELPED ME CHOOSE THE BEST OPTION TO FIX THE PROBLEM AND GET ME BACK ON THE HIWAY--VERY FRIENDLY AND HELPFUL STAFF--DONT HESITATE TO CALL THEM!!
October 15/19 I booked an online appointment to have my car inspected and or repaired. I was called the next day by a service advisor and he said he couldn't find me in his computer system. He told me to bring the car back to the dealer where I bought the car because the car is only three weeks old and that he can not put in a claim for repairs that the car may need. Today I called another dealer and discovered what the Foster service advisor said was false. I can bring my car to any KIA dealership. Please explain that.
VERY Disappointed! Buyers Beware! DO NOT BUY $1,000 RUST PROOF / STAIN / PAINT PROTECTION!
I bought this package with my brand new all leather Kia 2017 at Kia Foster - Scarborough and was told that I can bring my car every two years for 'inspection' (emphasis).
After two years of daily use to transport 5 kids to and from school (including two snowy winters and many U.S. long drives), you expect a car to have spills of food and drinks.
After physical inspection, by Kia service technician, it was deemed NO NEED to re-apply RUST PROOFING, NO STAINS FOUND ON LEATHER SEATS & PAINT IS STILL GOOD.
In short, $1,000 of protection is not worth it. One suggestion for KIA Finance to review and 'explicitly' mention to customer that the protection is only 'IF NECESSARY'.
If I would have been told that after explaining my previous same MAZDA experience, I would not have taken it or bargain for a better deal that actually and physical service your car (car detailing). Lesson learned.. Please be careful!!! Thank you.
I received the best care from Foster Kia, starting with SPENCER my service rep. He was extremely patient and courteous from beginning to end. He explained everything in detail during is showing and test drive of the vehicle. SPENCER spent as much time with us as we needed to feel comfortable and confident with our choice. At no time did we feel pressured. I will recommend my friends and family to FOSTER KIA. They all helped as a team in providing quality care to us as their customers. The others helped in entertaining the kids. SUSANNE was a great help with our financing and at times went beyond to finalize our deal. SPENCER your parents raised you well, you are such a gentleman. Thank you FOSTER KIA for all the help you gave to my daughter and myself(the kids too...lol).We will send as much friends to you from now on... Keep up the good work....💖
The agents that worked with me and my husband were friendly and we are satisfied with our Kia Forte so far.
I came in here randomly, knowing that I always needed a bigger vehicle since having my twins. Never did I expect that I would trade in my sports car for my brand new Kia Sorrento. Spencer was my sales Rep, and HE IS THE MAN!!! It has been a very long time in which I`ve received such excellent customer service. Spencer was patient and went above and beyond in assisting and reassuring me of the decision I knew deep down was necessary to make. I will refer any and everyone to this dealership. Spencer and Susanne you both are awesome. Thank you for helping me get the vehicle a Mom needed.
It's a kia.
You get what you pay for... And the cars are cheap.
Just wish the service was more reasonable.
Friendly staff, very helpful...
But what a price a a level 4 service...
Spenser the sale guy was very nice.. I purchased a used kia soul in June as the promotion being a trio to Vegas and $99 down.. it all started with Jessica the financial advisor.. first I couldn't get no information about my intrest rate over the phone so I had to go into the office only to be told that there was an extra insurance package that TD claims I have to purchase which I declined , then after signing the documents I realized I was being charged an extra $4000 for third party add ons which weren't explained as optional. After numerous calls and yelling and another visit to the office I got it cancelled but this is after JESSICA lied to both the manager and myself. August 3 and just getting my vouchers for Vegas which am being told I have to pay the taxes for ..FOSTER KIA PLEASE BE TRANSPARENT WHEN DEALING WITH CUSTOMERS. Now when ever I go there I don't even get a hello or a smile from the staff (so I only deal with Spencer who was very helpful with everything)so Very unprofessional
Great experience. Excellent customer service by manager James and his team.
Friendly staff amazing deals...I brought my 2020 kia Telluride from Joseph he served us great service ..I definitely recommend foster kia for your next car.
Customer service is outstanding. Sales reps and GM are very friendly and will work hard to get you a good deal.
Good sales reps. Good inventory of cars. Good location.
This is a late review but better late than never! Got my 2018 Kia Sportage back in Feb 2018 and Joseph A. was great with his patience and help. It was definitely a great experience in purchasing a new car. Definitely look out for Joseph if you’re looking for a new car at Foster Kia! Highly recommended.
Great service great dealership ..James always takes good care of us.
If you want a great honest deal and amazing customer service..Go see Joseph!
You go here unless you want to get your care ruined. People here are only good to sell cars when it comes to service they don't care. Kia is a terrible choice.
I just want to take this opportunity to make a complain about this kia dealership where they dont take customer satisfaction very seriously and don't care about your car. I went here to do my tires and they ruined my wheels as you see in the picture, when I complained to the management they weren't bothered to take any action or were sorry about it, I have a 2017 kia sorento which I take care of it very carefully, every time I goto a dealership to get something done they just break something or sctrach my car. They are only very serious when selling it after they just dont care.
ABSOLUTELY DISAPPOINTING!!! I got ripped off so hard !!!! I have leased a Kia soul for almost 5 years.
8 months ago they told me, I needed new rotors and brakes because they were wearing off. I ended up going through their so called " trusted mechanics" and I thought they replaced my brakes and rotors with brand new ones. I paid 800 $ for this service to find out today when I went to a family trusted mechanic to check on a noise my car was making, that they never gave me brand new rotors or brakes instead they SANDED DOWN AND FIXED WHAT I ALREADY HAD IN THE FIRST PLACE!!! I wish I can get 800 dollars back! Terrible service and they lie to their customers! I will not be resigning my lease with FOSTER KIA, which is to bad because I love Kia souls, I will be going to BESADA Kia in Durham for a new car in 2020! Thank you but NO thank you !!!
I visited this Kia location after receiving terrible service from Longman's Kia a number of times. When I called Foster Kia, they were so polite on the phone and when I took my car in, they found the problems right away as opposed to Longman's who told me nothing was wrong and ignore my engine light after 3+ visits.
Foster Kia has a drive in garage which was amazingly convenient. They did a quick wash down of my vehicle which already makes me want to go back to get all my car stuff done here, and they were extra quick to fix my car knowing I had a toddler in tow.
I definitely recommend this location! Keep up the great work!
Although I did not have a chance to purchase a new vehicle from this dealership this time, I still had a positive interaction with the Sales Manager (Marc Silverman) who was very polite and courteous. For this reason alone, I will certainly be using the service department and look forward to dealing with Marc again when I plan on purchasing another vehicle.
Best place to buy a Car or Suv! They will treat you like family, and do whatever it takes to make you happy!
You will never see the owner of the dealership often like you do here than anywhere else! Give it a shot when you need a reliable vehicle!
We got this 2019 Sedona Van no regret it is so amazing! Thank you so much to our consultant Sean Lee. You are the best! Good luck to you and to the whole Markham Team.
This dealership sold me a lemon. Key got stuck in the ignition 5 times. My piece of junk a 2015 kia forte has been serviced many times. Everytime i bring the car to be serviced. They always say they know the reason why the key gets stuck in the ignition and they claim they fixed the problem. But the same problem occurs everytime. My first new car experience has been the worst. We'll I guess I will wait for the 6 time the key gets stuck again. Lol. By the way the owner said if the key got stuck a third time he himself would have the car scraped yeah rite! All I have to say is be careful buying from this dealership. I won't be referring anybody to this place. Oh hell no. Thank the Lord I leased this piece of crap and didn't finance it. In a few years I will be able to get a car that is reliable.
"Service that is just impeccable!!! Foster Kia and their entire team of staff is just amazing, they are always ready and willing to assist. I bought a 2015 Soul, the service was hassle free. The service department, the guys are friendly and make me feel so great about my car. I visited their new location @ Markham/Finch and was happy to see all the old staff from the old location, especially Kathleen ( Finance Manger) and Peter as well - very polite and courteous. Foster Kia always makes my visit pleasant.
I purchased a pre-owned 2011 Mazda (2) from Foster Kia in November 2013. I just LOVE my new car and the way it drives! I had decided that I would continue using my own mechanic, since he had always been so good to me and provided outstanding service on all my vehicles throughout the years. When I purchased my new car, Foster Kia had offered me a special Tire Incentive program which I chose to utilize. Nothing of this kind had been available through Hyundai upon the purchase of my previous (4) vehicles. For a nominal fee over the life of my financing, I was entitled to Winter Tires, the exchange of those with All-Season radials, and any other tire-related mishaps that could occur during the life of my Mazda. There was NO additional charge for labour. I was impressed! When I drove my new car into Foster Kia's "Drive-In" bay, I was amazed at how clean it was! I could eat off the floors! Impressed again! The staff were extra helpful and very friendly! Impressed! When Kevin Lyew recognized that rear brake repairs may have been a result of my vehicle sitting on the lot for a number of months, he extended a special price to me for repair of those brakes. Again I was impressed! Foster Kia completed a Tire Exchange, Oil, Lube & Filter along with Rear Brake work within (4) hours. My car was ready to be picked-up by lunchtime. Another reason to be impressed. If I were to use one word to describe Foster Kia; Staff, Sales and Service, that word would be: IMPRESSIVE! Foster Kia went out of their way to satisfy me as their new customer, and because of that, I have decided to use them for all of my servicing needs from now onwards. Foster Kia has a new "Customer for Life". "Thank You" Foster Kia!!!!
At Fosters they are always helpful and friendly. Special kudos for Kevin Lyew as he always provides the best service. He is always going beyond our expectations to ensure our happiness. He is trustworthy, honest and all around a great guy.
I have had the best experience with this dealership. Managers are awesome especially Beck, salesperson, who helped me a lot and gave me all the info about the vehicle. I purchased Rio5 and loved it so much. I visited many Kia dealerships in Toronto and made a right choice to buy from Foster Kia.
Thank you very much Foster staff and keep on this way.