BEWARE!!!!! STAY AWAY...They would present you a very decent offer and when you agree, they will take it back saying it was a mistake.......WOWW. Totally unacceptable and against the business norms. Their salesperson, Mr. Eddy, gave me an offer after consulting his dealership owner, Mr. Bessada, and when I agreed upon that price, I was simply told that the price given was not possible. I was totally stunned and disappointed...So please think twice before visit this business. NOT RECOMMENDED AT ALL.
Amanda Volpe was extremely helpful at placing me in the right Kia for my needs. I couldn’t be happier with the service and attention she gave me. I would definitely recommend her sales expertise and that of Basseda Kia to anyone looking for a new or next to new vehicle.
Excellent experience, however it is not over yet. Passenger seat heat not working, waiting for parts. Eddy was very good.
Currently driving my third Kia purchased at this location, forth Kia in total. They're always great service and helpful to make sure they're meeting my needs.
Fantastic customer service by Angelo who did everything to ensure we get the car we want. He went out of his way to get us a great deal. Angelo is so kind, personable and easy to talk to. If you're looking for a car strongly recommend Angelo. He made sure we felt safe test driving the car and overall the Bessada Kia had great procedures in ensuring everyone's safety during COVID. 5 STARS!!! Thank you Angelo, Pauline & Joe your team is GREAT!
This is my second car from Bessada Kia and I couldn't be happier with the customer service as well as the deal I was able to get.
We’re long time customers and are very happy with the service department and also with sales. Bassada goes the extra mile for their customers. I highly recommend Bessada Kia!
We received great service from Service Manager Tony and his team. They helped us with rusted rotors for a car that sat too long over the winter. They were very pleasant to deal with and responded promptly to inquiries. The service level at Kia Bessada is excellent.
Getting my second car here now and am so happy that some of the staff has changed. I had a much nicer experience this time and Joe P and Pauline went above and beyond to accommodate my needs. Thank you!
Ever since I walked into the dealership several years ago, I’ve had the pleasure of interacting with not only the owner, who is a pleasure and personable but, also his wonderful family and pleasant staff. I’ve never had to worry about how I’d be treated or if my concerns will be met.
I’d highly recommend this dealership and look forward to my next vehicle from this dealership.
Amazing service to fix an oil leak. Mechanic drove to my house to top up the oil so I could safely drive to dealer. Then when I had debris in the cabin filter, they fixed it quickly with minimal charge. Highly recommend this dealer!
I bought my car here seven years ago, brand new. Everything was great! Over the years, however, the quality of the service has declined and communication has become very poor. Even a simple oil change takes days to schedule. Maybe they're understaffed?
It was a super hot day here in Pickering, Ontario. I had no choice but to bring my dog, Kai, who is a rescue dog, a Husky of about 64 lbs. They let me bring him in and wait with my son and I for our oil change appointment to be through. It was the perfect temperature inside. We are really grateful. All the staff was kind, and made us feel welcome! Some even pet Kai!
I purchased my vehicle at another dealership before moving to the area and couldn’t stand the poor service I received after the sale. Switched to Bessada Kia because of it and they have not disappointed! Honest and straight forward every time. The staff at are always friendly, smiling and accommodating. I’m happy bring my business here.
Love this dealership. Very welcoming and friendly. Very clean. Always does a great job on my car!
Best service ever. Very professional and understanding. I would highly go back to them.
I was taken on time. Appointment took 90 minutes. I brought a chair and sat outside since it was a nice day. All went well and staff were pleasant and courteous!
April was a consummate professional during our interactions, providing a lot of information about the vehicle features, being very detail-oriented, and making sure that I understood everything during the next steps. I highly recommend April as an ethical, professional, and pleasant sales person. Pauline, the Business Manager, was terrific! She worked to get the best financing options for us, and was a pleasure to interact with. Great experience!
As mentioned in other reviews, this dealership provides excellent service, a "no pressure to buy" experience, terrific sales people (April was the one who helped us).
What stood out the most is how the dealership is being managed. When we walked inside, we got the initial feeling of intimidation (as you do in all car dealerships)... But after a few minutes we got to speak with someone from "management" as there wasn't any available sales person. She was very humble, down to Earth, very welcoming, and understood our situation. She gave us a tour of the place and walked us through some car models we were interested in. She endorsed us to April and after some pleasantries, we realized that we were actually talking to one of the owners! April was very attentive to our needs, accommodating, and responded to all our questions. She helped us throughout the whole process of buying a new vehicle.
We are now happy owners of a new vehicle and would highly recommend Bessada Kia!
I just bought my second Sorento from Bessada Kia and have had nothing but a great experience with them. My sales representative April was amazing. She provided a super informative, but no pressure experience, and was able to match me to the perfect Sorento. Pauline in finance was great at recommending additional protections to me, but did not try to sell me anything she did not personally think I needed Joe (the amazing owner) makes you feel like family, and I can not say enough great things about the service department! If you are looking for a Kia, this is the place to go.
Excellent customer service
Angelo provided us with excellent customer service. He is a caring and considerate rep who took the time to call us at home with detailed information and made our lives so much easier. He was so concerned with our business and showed empathy with our issue. A rep who is reliable, called back promptly and our transaction was taken care of in a smooth and quick manner. We need more service reps like Angelo.
Sean was a amazing salesman, he made the car buying process simple and easy. He is very patient and sincere.
God bless him for helping find a suitable car!
My wife went to the dealership and was greeted immediately by April. She had a fantastic experience. There was zero pressure and April was very good at providing the information, will recommend this dealership to everybody, go see April!
I had the best experience. Nzinga was really great with her note taking and just overall customer service. Best feeling I have had when dealing with car issues.
We went to this dealership to purchase a car for my son. April helped us to find a great deal on a car and made the process very easy. My son is very pleased with his car and I couldn’t be more pleased with the service and attention to detail we received from beginning to end.
I went in looking for a Stinger and although I did not buy the car in the end the service from Sean was excellent. Very polite and patient as I did have quite a few questions, awesome person with exceptional service. Definitely recomend going to Sean for the best service.
I had the most wonderful experience at Bessada Kia. I was helped by Sean Ahmed who assisted me every step of the way. He never pressured but instead educated me on all of the options available, and helped me choose what was best for me. He was polite, patient and answered all of my questions expertly. I am very happy with my purchase, thanks to Sean. This is my second time purchasing from Bessada KIA and I am always very satisfied with their service. I highly recommend.
Went into browse for a car as I am looking into purchasing my first car. Sean was very helpful from start to finish. He definitely knows Kia like the back of his hand. Very respectful and understanding. Looking forward to owning a Kia soon! Thanks again!
Bessada Kia is a very helpful and extremely friendly dealership ready to guide you with all your vehicle needs. Eddy, our salesperson was such a nice guy and made sure we were satisfied with the purchase and all the tiny details. So happy we got to meet him and that we came to Bessada Kia.
Quality service. The team was efficient, kind, and helpful. The facility was clean, and provides Wifi if you have children to entertain while buying a car. A big thanks to Sean who assisted us in a courteous manner, as well as the whole team for staying past their work hours to help finish up the paperwork.
My family and I went car shopping at Bessada Kia to look for a new KIA Forte. We were greeted by Sean Ahmed, who made us feel comfortable at the showroom and he showed us around and guided us through the available models there. I must say that this was my best car shopping experience ever. Sean was very informative and he was answering every question of ours patiently. Nowadays, its commonly seen that car salesmen are very pushy and their only objective is to get money out of your wallet. But, salesman like Sean delivers an incredible service and gives a very pleasant experience. We will be coming to your showroom for the years ahead. Thanks Sean!
I have been a loyal KIA customer for 5 years. My engine started to knock and I lost a full tank of engine oil in only week! I asked the dealer to help me fix the issue. There have been many complaints about KIA engines with this exact problem. Their response was that they cannot help me because I have not been getting ALL my oil changes at the dealership. I did get my oil changes at Active Green & Ross on time every time with proof of receipts that I submitted to them. Ridiculous! No one told me when I purchased my car that ALL my oil changes needed to come from them or else they would NOT support me, even with proof of receipts. Now I am left with a broken engine and need to pay $4000 to get it fixed. KIA did not help me at all.... very disappointed. They left me out to dry.... now I drive my new born baby around in a car that will break down any minute now. KIA did not care and pushed me away because they did not want to cover the costs from their own defect. There is no brand new car that should have a defective engine within 4 years of purchase. Me and my family are now left with a unsafe car that barely runs! Before you purchase a KIA, please google search the engine problems that they have.... this is not a secret. Even read all the reviews and you will see a lot of people reviewing about their defective engines. I really hope KIA will reach out and try and support me because at this point I have all all faith in KIA and the quality of their cars and customer service. KIA is very aware that they have had issues with engines yet still try and sweep it under the rug and put the blame on me and my family. I really hope there is a 'Response from the Owner' on my review!
At Bessada Kia this has been the most genuine experience I've ever had. The salesman, Eddy, was very knowledgeable, helpful, and overall easy to talk to. I was even more impressed with how collective he was about making the sale, he did not make me feel pressured at all. In fact, he held this pride in the product that made me believe that it would be the best suited car for me. He always made sure that I felt comfortable, and had me truly believing that he had my best interests at heart. This was a genuine experience that I would gladly recommend to anyone looking to buy a new car. Special thanks to the owner Mr Joe and to Mrs Marcelle for the best welcome and greeting ever, you should be very proud of your successful business and your professional stuff specially the awesome Eddy.
Once again Eddy is doing a great job as usual as he was able to talk to the manager and get an unexpected discount. Thank you again Eddy
Best experience I have ever had at any car dealership. I went into the dealership based off a referral from my father in law, and I am very happy I listed to him and visited Bessada Kia. After doing research on all the Kia vehicles, I selected two vehicles which would fit my needs and budget. Once I contacted the dealership I was accommodated with a time and day that worked with my schedule to come in for more information and a test drive. I am very happy I got to meet Eddy, as he was extremely down to earth, honest, and knowledgeable. Once I decided on my vehicle, I was pleasantly surprised to see how much Eddy worked to get me a fair price for my trade in, which I was very happy with. I also got the amazing opportunity to meet with Pauline who went through all the paperwork with me, took the time to answer questions, as well as get me an amazing deal on extended warranty and additional coverages for my new vehicle. I truly feel like part of the Bessada Kia family, months after I have purchased my vehicle. I am excited to purchase my future vehicles at this dealership. Thank you so much to all the staff at the dealership.
I am so happy with my experience here at Bessada Kia. Sean Ahmed, was my sales rep., & I must say, he is awesome. You go to dealerships like Honda & they act like the car will sell itself LOL. I’m also buying into the great service you deliver & Sean, Joe (Manager) & Joe (the owner) were super awesome. They all went above and beyond for me, and I am grateful for that. I am so happy with my purchase & most importantly, the great deal I got. So, if you are looking to buy a car, I suggest you run, not walk, run to Bessada Kia Pickering, not any other dealership.
Thanks so much again for great business & service😊😊😊
From the very beginning we had an awesome experience! Our sales guy Icy was professional and honest. We never felt pressured to buy. They went above and beyond. We love our new family vehicle! Thanks again
Helpful, polite, welcoming..you name it, they are it. Was nervous about buying a car and what was involved. They were patient and kind and answered all of my questions. I'm the proud owner of a Kia Forte 5 and loving it!!! Thank you so much to everyone for all of your help.
Extremely helpful & professional. Both April Summers and Marcelle Bessada went out of their way to answer all our questions and made sure we were directed towards the vehicle which suited our needs, with absolutely no high pressure. The highest recommendation for Bessada Kia.
I would highly recommend Bessada Kia to anyone who is looking for a car. Friendly staff and no pressure tactics. Our sales person, April, took time to find out what type of car we were looking for and provided with great options, including the the car we bought. If you are looking for a no pressure, soft spoken but knowledgeable salesperson, April is your person!! Also, Bessada Kia has a great team, including Sale Manager, Joe. Joe took time to talk with us and supported April brilliantly. Thanks April and Joe for your kindness and professionalism you showed me and my family!! Steve
Picked up my new forte just over a week ago. Absolutely loving the car and I want to thank Will for helping me with my tough decision . Will is of the best I've seen so far. Friendly had great knowledge of all the cars and their features. And made sure I was happy with my purchase
Just picked up my 2019 Kia Stinger GT Line from Bessada Kia.
A fantastic experience from start to finish, they were a pleasure to deal with. Icy George was the best salesman to work with. He worked very hard to make sure I was satisfied from the moment I came through the door until I left today in my new car. The entire staff was only interested in making sure my experience was the best they could offer. Joe and Pauline worked with me to ensure the transaction was seamless. They are top notch in my book.
If your looking for a great car, with a great warranty, there is only one place to go, Bessada Kia. You won't be disappointed!
After having unsatisfactory service at another Kia dealer.. decided to try Bessada Kia. Extremely happy. Super friendly staff and my car was finished before the promised time. Highly recommend and will definitely be coming back for service.
Just purchased my first Kia vehicle and I am so glad that I went to Bessada Kia. I visited many dealerships, but Bessada Kia treats you like you are part of their family. This is the only dealership I have been to where the owners, Mr & Mrs Bessada, actually took the time to say hello.
But what is most impressive is my sales rep, Icy George. From the moment I met him over the phone, I already knew that he was genuine and will make my purchasing process very comfortable. And wow, he delivered as I expected! Thank you Icy, you made this purchase very memorable. It was truly a pleasure meeting you. If anyone is looking for a new vehicle, I recommend you go to Bessada Kia and ask for Icy George. I promise you will not be disappointed!
Really its nice experience with Bessada Kia, starting from the sell rep. Amanda and ending with the big Boss ( sorry that I don't know his name).
All they are very nice persons, helpful and understanding your situation.
I bought a used low mileage Elantra for my wife, the 1st day she parked the car in a roofed parking while she is in her job, some spots of droppings from the roof on the front hood damaged the car view, in one call to Bessada Kia every thing were resolved and they didn't charge me for this service. I really appreciate Bessada Kia, Amanda and the big Boss.
I decided to look at the Kia Niro, an electric hybrid. A lot of my friends have also purchased Kias recently, and my mechanic says they're good, solid cars. I went for a test drive and was so impressed with the Niro EX I decided to go ahead and get it. I've bought quite a few new cars over the years and Bessada Kia was by far the most knowledgeable and helpful team. The sales rep answered all my questions, and if he could not he went and got the technician from the shop to come explain. They went the extra mile to make sure everything was ready on pick up day. I'd like to thank Icy for being so wonderful. He is very enthusiastic about Kia! Pauline was terrific and made us feel welcome and at ease when finalizing the sale. We will definitely be back.
What really separates this dealership from the others is how you are treated. You can buy a vehicle at a lot of places, but here you genuinely feel valued.
The dealership is family run, and the family has strong values and beliefs that run through their business. It seems so rare to find and is deeply refreshing.
Some dealerships seem to like to play fast and loose with the numbers, but here they are transparent. From the first time we walked in, to the moment we drove the vehicle off the lot, we felt appreciated and that we were being dealt with honestly.
I can’t speak highly enough of both our sales rep Eddy and manager Marcelle. Go visit them if you’re in the market for a new vehicle.
Bessada Kia, and specifically Eddy, were a great help to us when getting our new car. Eddy ensured that I was taken care of when it was convenient for me, even if he was not at work at the time. His colleagues also made me feel like I was a priority customer. Eddy especially went out of his way to help me boost our old car to trade in. We are very happy with our new Kia Sportage! Thank you Eddy and team Bessada Kia!
An excellent buying experience with Sales Rep. Icy George. . He is very knowledgeable about Kia products. Icy goes above and beyond in helping you through the whole process.His people skills and mannerism puts you at ease.Thank You Icy!!
Eddy has been the BEST sales person I have ever met. It felt like we were brothers. Kind, generous, outgoing, easy going. I could write for hours about my AMAZING experience with Bessada Kia and everyone else there too. Joe the manager is a straight up good man and Eddy will change your life for the better. Run, don't walk, to Bessada Kia. I honestly give them %120.
TO ADD TO THIS:
I had to buy a new car AGAIN and returned to Bessada Kia due to the way I was treated before. Once again Eddie was great and facilitated the process smoothly. Thanks again!!!
Although I like cars I really don't like the car buying process. Don't like the pressure to buy, the haggling, the idea of walking away hoping they will call you back...etc, etc. That wasn't the case at Bessada. Eddie was fantastic! He sold us a new car and I actually enjoyed the process. He and the rest of the staff were great, and I felt no pressure at all. The details were all taken care of, even down to toys/gift given to my daughter who came with me to pick up the car on delivery day. Bessada calls themselves a family business and I did feel that. Thanks again Eddie!!!
Dear Mr. Bessada,
As you know, I have purchased three KIA automobiles from your company since 2000, most recently the 2007 Magentis.
We are often quick to complain when a business does not address our needs or fails to serve its clients well. Unfortunately, as individuals we often fail to praise business owners when our experience is positive.
I wanted to write to you, therefore, to thank you and your staff for excellent and attentive service. I have always found your team to be courteous, professional and diligent in their efforts to ensure satisfaction at every level, in all departments. Your dealership is an asset to the Canadian division of KIA.
A reliable vehicle is important to many people. A reliable dealer is equally important and Bessada Kia certainly meets that standard.
I wish your business the growth and continued success it deserves.
Sincerely.