The tail light on my 2017 Sportage, which is still under warranty, has cracked due to a design flaw. It is Nov 19/19 and I have been waiting to get this fixed since mid October. I took pictures and sent them, then took the car to them to get their own pictures. The service manager was supposed to be there (I had an appointment) but he did not show up. The service assistant took pictures and agreed that this issue was indeed a design flaw and promised that I would get a call that day to confirm this...this was on Friday Nov 15th No call was received and I called on Mon Nov 18 to ask why not. Now apparently the matter needs to be sent for approval to Kia Canada. I asked that an email be sent to me to ensure that the warranty repair had been sent. Nothing... This morning, Nov 19/19 i sent an email asking for response and confirmation of the repair request. I have heard nothing. Meanwhile I am driving without a tail light and without a turn signal. They talk the talk but don't walk the walk and it is the customers that suffer.....not really sure what to do :(
I just bought a 2019 Sorento. Bad experience all around. Amateurish and dishonest. I was very excited to buy my first brand new family car, but:
1. Late delivery of vehicle and repeated deceitful information regarding the issue.
2. Failure to refund cost for rental associated with late delivery (as promised).
3. Late delivery of deposit refund, and to wrong address.
Getting basic service and information has been like pulling teeth. They are about excuses, not solutions. I will not be returning for servicing and future purchases.
Great service from Jim. Prompt attention and helpful . Did what they said when they said they would.
a few weeks ago my Kia Forte 5 was in at Barrie Kia for some warranty work. After the work was completed, but before I picked up the car
there was a situation arose that was neither the fault of Barrie Kia nor me. The folks at Barrie Kia, in particular Kevin Malone the Service Manager, handled
the situation fairly and professionally and I am grateful. I am well satisfied with their service
I worked with Suzy, who did an incredible job of getting me into a 2021 Kia Forte in the colour that I wanted. She negotiated with the bank and got me a great approval! She was very friendly and supportive every step of the way. I see why Barrie Kia gets so many great reviews, especially when they have amazing people like Suzy working there! Thank you, Suzy, and thank you, Barrie Kia!
Pat with Barrie Kia was patient, followed up, and made sure I left happy once things got sorted. After a longer than usual process due to my situation, my original vehicle I had chosen didn't work out. Pat kept adamant on finding me something. We worked out a better deal for something new with a great warranty! Front desk associates were polite and courteous, all supporting staff and management were friendly and extremely helpful.
Fantastic experience and service at Barrie’s Kia! Everyone was so friendly, personable and helpful. My salesman Patrick was especially friendly, helpful, professional and more importantly made the experience exceptionally seamless. I’ve been to several dealerships but this was by far a better atmosphere and I didn’t feel like just some random customer. You can tell they take pride in their service.
Thank you to Jim Prince for helping us find the perfect vehicle to meet our needs and our budget. He listened carefully to our needs and found the perfect vehicle. He is very knowledgeable about the products he sells. He is the best salesperson we have ever worked with. Kia puts people first.
Very impressed! First time working with a dealership and I had such a wonderful experience with Patrick. We had a great discussion over the phone where he gave me all the information I needed and told me exactly what my options were. He sure knows his stuff!
Our experience with Barrie Kia was beyond what we thought when we first walked in. Stephanie was kind and genuine but also was able to give us a great deal on our brand new 2021 Kia Forte5. Not only was it a great deal but Stephanie and the Kia team even threw in some incentives! 10/10 would recommend!
This was my first visit to Barrie Kia. I was so impressed and comfortable with Stephanie Lawrence. Her knowledge and no pressure sales helped make the decision to buy the Kia Soul. Chad’s great personality and experience in the finance department secured the best loan rate. Thank you both for making this purchase possible.
My experience there was exceptionally positive because of Jim Prince, my sales consultant, who was genuine, down-to-earth, listened to my needs/circumstance, and showed me my options clearly and without any pressure or rush. He also was very knowledgeable about both the vehicles, various options, and finances. I went in initially to gather information, possibly test drive vehicles, and compare with another company's options. I ended up buying a vehicle from Jim later that day after comparing because I felt very confident I was getting an excellent deal financially, the vehicle was even better than I had hoped for, and Jim is an honourable, trustworthy sales consultant. Also, the General Manager, ended up offering me a really good deal on the higher up model, with extra "bells and whistles" that I wasn't planning on getting, but am now really glad I did. So I highly recommend Barrie Kia, and Jim Prince to help you, when looking for a vehicle.
After shopping around at all the dealerships in town and out of town. Jim Prince at Barrie Kia was the most transparent. The most honest. And the most willing to hear what my needs were, budget and wants. No pressure sales with Jim. Kind, patient (because buying a car isn’t always just swipe a card) and feel good service. I would recommend Jim to all my friends and family as he has given me top notch service and made my transaction and decision making smooth. I am so happy I got transferred on the phone to Jim! You must come see him!!!
The service staff here are amazing! They truly care about you and your vehicle. Would recommend to anyone looking for a great vehicle and services.
First time buying a car and was welcomed to the dealership by Stephanie. After talking to her about what I was interested in she wasted no time getting me into a vehicle for a test drive. She made what was a very new and intimidating experience for me very easy process to follow along and always took a extra few minutes to answer my questions about the process. After explaining my budget she never pressed me into upsales and helped me through the process very professionally. I'd recommend Stephanie to any first time buyer or experienced buyer if you want a smooth and worry free transition into a new vehicle. You are in great hands here!
I recently started looking for a new vehicle and had the good fortune to meet Jim Prince at Kia Barrie. He is knowledgeable, friendly, and most important - sincere. We had discussed many things during our initial meeting and he made sure every detail was taken care - even after sale. He went out of his way to ensure that I was well taken care and I couldn't have asked for more. I would definitely recommend that anyone looking for a new vehicle to contact Jim and discuss what you are looking for. I am certain he will give you great advice and back up his word.
Staff were friendly, knowledgeable and very helpful. I needed to get a new car quickly and not only did Jim get it all sorted quickly but he pointed me towards a car that fit what I was looking for much better than what I was considering. It was my first time buying a car and Jim made sure to explain everything so that I knew everything that was going on. Will definitely be recommending this place and Jim to people that are considering getting a car.
I recently bought a vehicle from Kia, I dealt with Jim Prince. Jim was great from the first moment that I went in and during the process, very polite, friendly and professional. I would definitely recommend Jim to family and friends, when they are wanting to purchase a vehicle.
We had a few hiccups in the past with this dealership but after dealing with them again currently they have been awesome, and all past issues have been dealt with in a professional manner. I would definitely come back again. The general manager Ash is great to deal with, has gone above and beyond to help us out! Keep up the awesome works guys!
Drove an hour to this dealership to buy a used car. After hearing repeatedly that it would be ready in a few days, i waited over a month for the car to be read and paid the insurance for a car i didn’t have. After, speaking with the manager Ash he took care of it promptly and even refunded our insurance payment for the month. Great public relations! Reasonable and easy to communicate with. If Ash wasn’t here, we wouldn’t be either.
Jim Prince, sales consultant, Barrie Kia, successfully guided my wife and I through the new car purchase process. Jim is the consummate professional who conscientiously laid out the options that best suited our budget. As buyers, we typically have more questions than a wise man can answer. Jim, always with a smile, managed to walk us through our concerns very much to our satisfaction. If you are thinking of buying from Barrie Kia then look up Jim Prince you will not be disappointed. Jim is for sure among the very best in his profession. Thanks Jim for your valuable assistance throughout the buying process. Greg Paupst
Called because my kia motor has blow a hole and was looking to see if a warrant or trade-in was still a option. All I got was attitude from whoever I spoke with. For someone who was going to buy a new car through them, it was a easy decision to shop somewhere else.
We had the best experience purchasing our new Sorento with the amazing help from Jim.
Jim was very attentive and made sure to ask what we were looking for as far as features and price point, and in the end delivered on all.
we would definitely recommend Jim at Kia Barrie to anyone. he is hands down the best salesman we have dealt with.
Thank you so much for making this such an amazing experience for us.
VERY HELPFUL! GREAT SERVICE!
Purchased vehicle last week - really happy with my sales consultant; Stephanie. The fact that she did not have to go back and forth to a business manager to make the deal made my purchase experience top notch. She was extremely responsive to any questions I had and took care of everything behind the scenes...When it was time to pick up my vehicle - Stephanie had all my paperwork ready, explained everything in depth and went over and above to ensure I was happy. I would highly recommend that you ask for Stephanie at Barrie Kia if you are the market for great car at a great price!
If you want a seamless purchasing experience you need to see Stephanie at Barrie Kia. The process was EASY and she made the entire transaction enjoyable! From the initial point of contact Stephanie was knowledgeable and professional and made me feel at ease!!! If you need a new vehicle look up Steph at Barrie Kia!!!! You will be happy you did!!! Thank you Stephanie, Ash and Mercedes!!!!! I LOVE MY NEW SORENTO!!!!!
My husband and I walked into Kia a couple of weeks ago wanting to look at a Kia Soul. My car ( with another dealership) was coming off lease. The customer service we received from Ash was awesome. He answered all our questions and concerns, going above and beyond to get us a color we didnt think was possible. A huge shout out goes to Stephanie and Taylor as well, it was a team effort. Thank you Kia!!!
June 23 I took a day off work and went to a Kia dealership in Toronto, and all I felt when I left was like my sale was worthless and not worth the time. I was nervous to go into another dealership, but talked myself into trying. On June 27th I went to meet with Stephanie Lawrence, who ended up being my sales rep. 5 minutes into talking to her she already made me feel like my sale was worth her time, and 5 more minutes got my business. After that she introduced me to the general manager (ash), who did everything in his power to get me exactly what I wanted and had it delivered in exceptional timing.
If it wasn't for Steph and Ash's incredible work and customer service I probably still wouldn't have a car. It was an incredible experience from the receptionist, sales person, finance woman all the way up to the general manager. Thank you everyone at Barrie Kia, I love my manual forte.
great experience, friendly staff and quick turnaround. Taylor and Mercedes made this an enjoyable experience.
I just traded in my 2015 Forte for a 2020 Forte and I could not be happier. Stephanie and Ash were superb and committed to getting me into a car I’d love and could afford. I did not feel pressured whatsoever which always makes such a big purchase less stressful. They even had some awesome surprises when I arrived to pick the car up in the form of upgrades I had taken off due to finances. This was my second purchase from Barrie Kia and there will certainly be more in my future!! I’d give ten stars if it would let me 😀
Barrie Kia did an amazing job finding us a car that would fit our budget, they went above an beyond and helped us out of a jam! Special thanks to Ash, Stephanie and Mercedes for the fine work!
I walked in there today to look at a couple vehicles and I left with a brand new one. It was my first time buying brand new and it was an AMAZING experience for me. I would like to give a big shout out to Stephanie, Ash and Mercedes for making it such a great experience for me. I was nervous but they were great. Happy to join the Kia family of vehicles as they were highly recommended to me by so many people. Thanks again to all today for making my purchase a seamless one!
Stephanie fought tooth and nail to get me my dream car! It was my first vehicle ever and she really helped me out through the whole thing! Also she went the extra mile to leave a balloon surprise in the car when I went to pick it up. Honestly if I could give more stars I would, but I can't so I'll settle with five. Thank you so much for everything!
I have 2 words STEPHANIE LAWRENCE!! This dealership and Stephanie along with Mercedes Mahon worked tirelessly to make driving a brand new Kia Forte a reality!! I can't say enough good things about Barrie Kia and Steph and Mercedes. The GM Ash was extremely helpful as well. If you guys are looking for honesty, professionalism and a GREAT new car buying experience give Steph at Barrie Kia a call!!!
Thank you Barrie Kia! This was the best car buying experience I've ever had. Stephanie my salesperson, and Ash the GM, went above and beyond for me. No hidden fees, honest conversations, an AMAZING trade in value, and a sweet new whip! Dealers can sometimes be insulting with their lowball trade in offers, but not these guys. Love my 2020 Sportage!
I had an AMAZING purchasing experience at Barrie Kia!! Thanks so so much Stephanie Lawrence for everything!! She was knowledgeable and helpful and I was able to purchase my dream car!! If you’re looking for a new car I highly recommend Stephanie at Barrie Kia!!!
I've never dealt with such a large group of ignorant people in one place like this. To top it off the turn over rate for staff is chart topping. You are better off going somewhere else.
Big shout out to Barrie Kia and in particular, our sales rep Stephanie. Every step of the way they were kind, helpful, knowledgeable and attentive. You hope for this kind of service, but it's rare in this world. Barrie Kia? You folks nailed it and then some!
My husband, Greg, recently purchased a Kia Soul from Stephanie Lawrence. His overall experience working with Stephanie and Barrie Kia was exceptional. She made the process smooth and easy. He will definitely be going back for his next vehicle purchase.
TERRIBLE EXPERIENCE. I walked into Kia on Tuesday to purchase a used car with a reasonable budget of $20,000. I was introduced to a salesman- who did not ask my name and advise he could not help me when my budget would not change. The website does not provide the cost of vehicles, so I was forced to converse with this person who treated me poorly, with such disrespect and refused to assist me with options within my budget. I was there for less than 5 minutes, however, the emotional impact of this experience was more than awful. I left feeling defeated, but I refused to allow this to prevent me from buying a car. I went to Hyundai and purchased my vehicle under my budget THAT DAY! Thanks Glen at Hyundai.
The 1 star rating does not accurately reflect my experience. I give Barrie Kia 0 stars.
The days of having to fight for a great deal seem to be over, at least at Barrie Kia they are! I had the pleasure of dealing with Taylor Kelly when purchasing my Soul and he didn’t balk at any request that was made! Instead he asked questions, made sure he could actually do it before promising, and followed through. I love the Soul, I love the bow tie, love the big belt, and love Taylor and Barrie Kia!
We have just purchased a vehicle from Kia, King St. Barrie Ont. Our sales person Mercedes Mahon was so incredibly kind, and knowledgeable, helping us to feel that we had chosen the right people who cared about what our decision on picking the correct vehicle for us would be, and not stopping until she had found it. A big Kudos to Kia for not only having what we wanted to buy, but hiring knowledgeable staff that treat your clients with respect. Great work, good staff, and thank you to the manager for the congrats on buying our vehicle.
P.S. Mercedes your helpful and kind ways will take you far in life, great work.
My husband and I stopped at Barrie Kia to get more information on the new Sorento. We were welcome by Stephanie Lawrence, she was very friendly, helpful and had a lot of knowledge. It made a whole difference and we walked out there with a great deal. Very happy with the car and the costumer service. We recommend and will always come to her.
Excellent service! Very comfortable atmosphere. Lindsay was great, worked very hard to find me a vehicle I would be happy with! They sent a vehicle to pick me up so I didn't have to worry about making arrangements to get down there. My driver was great very friendly and professional. All around a very pleasant experience!
Picked up my new KIA Forte EX+ last week. And LOVE it. Christopher Rain the sales man was great.. Came in on his day off to get stuff done. Our experience was great. Thanks. Christopher
We just bought our 2020 Kia Sedona from this location. It is our second Kia. So far we are very happy. Justin was our sales rep. I'm a salesperson myself so I appreciate not having the hard sell tactic. Thank you Justin. It was a pleasure buying a car here. I like it when salesman do much and say little.
Great sales team. Thank you to Justin who was very knowledgeable and professional towards my new purchased 2020 Kia Soul! Love my new car! If you need a new car, go see Justin!! He made the entire process easy and comfortable and gave me a great deal on my car. 10/10
I had the pleasure of presenting Barrie Kia’s first Know Your Car Night. I was so impressed by the professionalism and “family” feeling that all team members displayed to not only each other but to their customers as well. This is a top-notch dealership!!
I bought a 2015 kia optima back in August and the roof has already started to rust. I brought my car in to get it fixed under warranty and when I received my car back the front bumper was badly damaged. I brought the service manager out to take a look at it and show him the damage and his response was "your bumper was scratched anyways so you had to replace it either way". If this is the type of snakes that work here theres not a chance in hell I would ever recommend these guys even to my worst enemy.
Just bought my first Kia, also my first car. Painless process all around. Ryan the sales rep that I worked with was great, he told me everything upfront and was honest about any issues or lack there of about the car I was purchasing. He also worked with to make sure that I was able to afford, based on my wants and needs, which was I needed. Dan the financier, was also very helpful, he didn't try to sell me on the extra's that I didn't need. He was very truthful with the financing process, and made it easy for me to know the value of my purchase. I never felt like I was taken advantage of due to my lack of experience of buying a car. Overall the staff at Bay City Kia were friendly and helpful, and I would definitely recommend them to anyone.
I bought My car from newmarket. Great experience. great service. you should probably learn from them.
I really dont appreciate being quoted $600 for a brake job. Thankfully I chose to get a second opinion. They told me i could wait at least a year to get the work done.
I wont be returning, because either the service team does not know what they are talking about... or they were trying to fish money out of my wallet. either way ill be heading to newmarket from now on.
Terrible service department. They make you wait triple the time they predict and have terrible customer service. Lady who works at the service desk is rude..and condescending.
I'm writing this because when someone has a bad experience, that's the only time they'll share. I'm sharing my phenomenal experience with sales person, Ford.
The first dealership I went to was Barrie Dodge dealership on Dunlop. I felt like the salesman couldn't wait to get me out of his office because I was choosing a car that would provide me with the smallest payment. I left there wishing I had never gone in because I felt like my sale would not have been substantial enough to warrant his time. I will never go back there, EVER!
When I went into Kia and met with Ford, my experience was quite the opposite. Ford listened to my needs and deterred me from anything that may be out of reach of my budget.
I did not buy a car that day, but when I'm ready, I will be going back to give my sale, no matter how small, to Ford. Thank you for being a GREAT salesman that actually cares.