They don't seem to care about service. It's a special kind of sales person who doesn't respond to emails from someone wanting to buy a $130k vehicle. It took 3 emails and a phone call to get a response over 4 days.
Done with dealership and I went landlover Thornhill
Great people. Mike Hastie was wonderful. Great dealership ... I will definitely recommend these guys. Keep up the best guys ... you guys rock..
The initial sales process was great. After receiving the vehicle , there were issues with the vehicle that needs corrections and now it's been nearly a month since I got my vehicle and it's a huge struggle to get a service appointment and I am being pushed from one person to the other and the issues have not been resolved yet. I am very disappointed and frustrated with this dealership and am thinking of talking to my legal council for options and seriously thinking of returning the vehicle.
Alek was a pleasure to deal with. Fantastic customer service and support.
I leased a Jag F-Pace from GTA and love it! I had a good experience with the dealership - Giancarlo was professional and attentive and was able to find a car that met my needs. I highly recommend this place!
I leased a Jag F-Pace from GTA and love it! I had a good experience with the dealership - Giancarlo was professional and attentive and was able to find a car that met my needs. I highly recommend this place!
Brought my 2016 Range Rover Sport - Supercharged V8 here for some warranty related issues. Anastasia in the service department went above and beyond to make sure the vehicle was throughly diagnosed and repaired timely, with updates daily I can surely say I have never received this kind of treatment from any other large volume dealership ever!. The whole experience definitely went above and beyond my expectations, will be bringing the vehicle back here regularly for service. Thanks.
My experience dealing with Chad Eusepi was nothing short of stellar. Chad is the consummate sales person — professional, polished, patient, and extremely knowledgeable about his product. From the moment I walked into the showroom til he personally delivered the vehicle to my driveway, Chad honed into my needs, was always available and offered the first class service I expect from Land Rover.
Great experience. Serviced car in reasonable timing. Cleaned car. No complaints. Treated very well.
My lease was up on my current Range so I called various salesmen at different locations regarding the vehicle I wanted. I have dealt with Eric Silverman in the past with my other vehicle and I wanted to him another opportunity to price me on my next vehicle. After numerous conversions with the different salesman, Eric was the one that was most helpful and he was also able to offer me the best price.
(I purchased a 2020 Range Rover long wheel base.)
On delivery day, Eric was there to greet me.He was absolutely great.
In regards to the delivery tutorial, I dealt with a wonderful lady named Anna. She was very welcoming. She spent over an hour with me going over the various options the vehicle had to offer. She was very knowledgeable and took her time to go through everything. She answered all my questions and encouraged me to contact her if I had any questions at a later date.
If your looking for a luxury vehicle, ensure to give Eric an opportunity to earn your business.
Just crazy cool looking old and new rides
Great costumer service!
Big thanks to Brittney for doing a fantastic job and to Mike for a great delivery. It was a pleasure being helped by them.
Buying a car is never straight forward and for me so much comes down to the person helping you. Chad Eusepi made life a lot easier for me, he was never pushy, was always trying to help, had extensive knowledge and constantly made himself available. Frankly you can't ask for more than that!
Your well trained staff gave me a comfortable service since drive-in. Anastasia, the service adviser, performed an update report as to the service processing of my vehicle. Courtesy car was clean and new. I would recommend to my friends.
Year 2020, Range Rover Sprts is our family's third SUV from Grand Touring Automobiles. W e are in Hospitality businesses since many years and very well understand relationships with customers!
But I guess is more important whom you deal with and makes your day better and good reputation for that particular businesses.
Peter Ferret, sales personnel is the best example of this, just because of him and service guy Bun, we are with this Dealer since long time.
No complaint so far,
Thank you very much Peter Ferret and Bun.
The experience of purchasing a new Range Rover with Eric, Matthew and Linh was definitely refreshing...great service...thank you...
On the other hand, the used vehicle valuator is blatantly dishonest and appears to be a jaded soul...glad to keep the vehicle
When looking for a sports car that costs over $100,000, it's not a task you take lightly. I dealt with half a dozen salespeople at various dealerships like BMW and Mercedes. In the end the deciding factor helped me make the decision for a new Jaguar was the salesperson at Grand Touring, Chad Eusepi. He is extremely knowledgeable, personable, not pushy, took the time to answer my relentless questions and really helped me feel confident in my decision. I highly recommend him and the dealership.
Really impressed by the level of service I received today from the entire staff here and especially Michael Theodoridis. I travel frequently and find it hard to schedule time for maintenance, but I called this morning and they were able to take my car today and hold onto it until I return from business. I hate going to dealerships because they are usually filled with crabby old men in cheap suits, but everyone here was polished and pleasant and really went out of their way to accommodate, even arranging me a ride home. I did not purchase my car at this dealer and my service is covered by a maintenance plan so they didn't do this for a sale, it's just their standard of service. If this is the level of after-sales service that can be expected, I see no reason to purchase a vehicle elsewhere and after this experience I will certainly return here for my next.
We had a great experience with Britney. She was patient and knowledgeable and was able to give us the best options and advice based on our situation. We ended up getting a Range Rover Sport and couldn't be happier. The service is so good, we actually referred some friends and they just got the same car as us last week! haha
Very disappointed, they're doing anything to charge you more for service even if it is not required, like to replace rotors and break pads after 39,000 kilometers for a 2 years old Jaguar F Pace 35t R Sport, not rotating tires even when asked to do so also saying that customer refused to do alignment on the rear wheels but without even asking. Ended up paying $1,447 for a car that is in warranty 4 years 80000 kilometers on the second scheduled maintenance. We were promised verbally 2 free scheduled maintenance at the time we signed the lease but now they said it is nothing in writing on the lease so they can honor the promise. In other words we are liars. We leased 4 cars from the same owner (Volvo of Toronto and Grand Touring Automobiles ) and we never had a problem with Volvo service department, but we have a problem with the Jaguar service department. We never had a problem with Mercedes, Cadillac and BMW so this will be the last time leasing a Jaguar.
Friendly, efficient and capable staff. Great service and always, satisfactory results. Love the new facility, spacious and sleek. Would definitely recommend Grand Touring Automobiles for service and repair. Special thanks to Bun, for excellent communication and for always being courteous and kind.
Great service from Andrew, I was kept up to date
with the progress of my vehicle’s maintenance during the day.
He was there to answer any questions that I had.
The maintenance report which was sent by text is a genius idea.
Thank you Andrew for all your help and suggestions.
See you next time!
They pick up my car give me a loaner car do the service and fix an issue on my sensor (on the house). Even better they have taking care of me nw for 7 years. Thank you for first class service Jeff Serge and Carlos. John Gibson
I recently purchased a Jaguar F-Pace Sport at Grand Touring. We simply dropped into the showroom to browse and couldn't help but purchase this beautiful car. I can't say enough about the exemplary service by the entire team. Our sales person Brittany went above and beyond to make the experience outstanding; she made sure the car had every option I wanted added in a timely manner and even came to the showroom on her day off the day I picked up the vehicle to ensure I was happy. I have purchased a number of luxury cars and the service from Grand Touring has been the best!
Recently purchased a Jaguar I-Pace from Grand Touring Automobiles - love this electric vehicle; what performance!
Our representative, Brittney, was excellent. She provided us with all the information we needed to make our buying decision easy.
This was a vehicle we had to order, and Brittney kept us informed all the way through, from the initial purchase through to delivery - really nice job.
If you are looking for a well constructed electric vehicle, with great performance, they looks better than a Tesla and is much more affordable, the you can’t go wrong with the I-Pace; and see Brittney at Grand Touring Automobiles, she will provide superb service.
Purchased my Jaguar here a few months ago. Excellent location, very friendly and helpful staff. Salesperson Brittney was very helpful with answering my questions and accommodating all my requests. Highly recommended.
We bought two Range Rovers from this dealership and our salesperson was Brittany. I must say this was the most amazing and fantastic experience we ever had. Brittany exceeded all our expectations and was by far the best salesperson we have ever deal with.
D. Shukla
They fit me in for a really quick fix and were so friendly and helpful and I am sooo grateful. Andrew was super helpful and nice. I would definitely go back.
My husband recently purchased a car from Grand Touring and had a great experience and I thought it would be nice to write a review on his behalf. He had an exceptional experience purchasing his new Range Rover and absolutely loves it. He was taken care of throughout the whole purchase process and was very pleased by all the staff!! Has spoken very highly about the dealership!
Amazing service from bun as always! He was away for the first part of my service so Anastasia and Daniel took amazing care of me!
On top of everything and very timely and professional.
A++++
Great service and anytime I needed to ask a question, I did not feel like I was bothering anyone. Matthew Gordon, Ethan and Steeve were very professional and helpful!
Michael Theodoridis is our service tech and he is wonderful. responsive and there to help. Recommend him and this service Center. Thank you Michael!
Hello everyone. I had a bad experience with this dealer in last month. Unfortunately, I had to leave a negative comment and low rating star in 2 weeks ago. But Tracey Gemmell from customer relations manager, responded to me very quickly and polite, so i contacted with her about my situation, in a very short time she responded and she told me to want to make things better and rectify the situation. Actually we made a service appointment today, hoping to fix my issue. I do recommend to everyone who gave a one star, if you get respond from owner or manager, please fallow up, don't just disappear. its not guaranteed but most likely will fix your problem...
Always receive amazing service here, much better than any dealership we have ever went to. If you are looking to buy a vehicle or service one, this is the place to be. Jey is truly great, very friendly and leaves you feeling appreciated. Overall great dealership, definitely worth a visit.
Bun Eap is an awesome service advisor. He was helpful and courteous on every single occasion.
Always great service from the folks at GT automobiles, particularly Bun in the service department who always look after me when i take my car in for service.
Keep up the great service!
This has been by far the worst experience I have had with any brand. Purchased my full size discovery 7 weeks ago and the car has been at the dealer for the past 5 weeks. Many issues during the manufacturing process were encountered. The car has gone through 5 majors repairs worth $30,000+.
Both the dealer and the manufacturer continue to wash their hands. Talked directly to the manufacturer and the customer relations team in NY many times with no outcome. Ms. Lynn-Bencia Destin was the most disrespectful person throughout the process. It’s a shame how a luxury brand like Land Rover can’t step up when their manufacturing process didn’t go as expected.
Finally, I go to pick up my car on Thursday and the service representative tells me that they had lost my keys so wasn’t able to take the car with me. Totally disrespectful from their side.
This is my second and definitely last car with grand touring automobiles. Every employee at this dealer needs to be trained on customer service, from the Director of the dealer to the service manager. It is extremely important to notice that they lost our business from the moment the director of the dealer showed us how little he cares about keeping the customers happy. Ultimately, it’s the dealer who lost the business.
Amazing experience with product specialist Brittney Gruning, she insured that every step of the way we were up to date. When we had requested that we needed the car 3 days before it was going to be available she worked tirelessly to make that happen for us. An excellent seamless experience. We can’t say enough about Brittney and her team! Thank you guys again for everything!
My service experience at GT is always spectacular. Anastasia Date is my service advisor and her knowledge of automotive issues and customer service is exceptional.
Received excellent customer service. Ray was very helpful and was able to resolve all of the issues with my vehicle.
My favorite place to go. Just no direction where to go to the showroom. I owned few exotic cars, but when I was there last time, I was dressed up like a hard labour worker and no one come talk to me..
Great service! Super fast and right on budget. Great guy ray!!!
From valet to check out, the team at Gran Touring were seamless. Andrew was the tops, he squeezed my last minute appointment change AND as a surprise had my car washed to boot. Incredible customer service.
Everyone was very pleasant and easy to talk to. They helped us from start to finish. Thank you again..
This is a message about Brandon. I’ve inquired about wraith/ghost black badge and have received a service below the ground. I spoke to Victoria a while back and she’s amazing but currently on an absence. Brandon was referred to me by the brand manager. Starting from the start he did not have any idea of the inventory. You ask him to show you a demo to see the inside of and he says sure. You come there physically and he makes you wait for 30 minutes to give you a lease quote with a residual of $0.01. I’m not joking. He gave me a payment of $17,300/month after that wait and didn’t even care. This was 4 days after he called me based on my email to the brand manager. I’ve sent my inquiry for my spec on April 21. I still haven’t received it. Victoria was able to immediately run through a car on the spot and this very smart individual claims each option gets priced from Rolls Royce. So, it’s been 10 days and apparently it’s impossible to spec a car! He also had the audacity to question my ability to afford this vehicle and asked me how much I make and weather I rent or own my own place. I don’t understand why someone who’s been to the dealership before would inquire about placing an order while being able to afford the car. And why is he the one asking these questions?, never was introduced to the finance manager. He also didn’t understand what I meant by “the black kirsh car” they have a black badge on the second floor which has this colour. He had no idea on criteria for affording the car yet asked all these questions. Absolutely ridiculous, I legitimately want to order this vehicle and he doesn’t realize the impression he’s giving off. I’m not gonna say “this is a very expensive car, I’ve worked hard” but to feel like an idiot for wanting to buy something this special is not supposed to happen. I’ve called the Quebec dealership and had every single question, answer and document provided within 20 minutes. EVERYTHING. Also they provide incentives which I don’t know if Grand Touring provides because nobody ever told me of that. More to the point, I don’t mind having the car shipped here. Not sure Brandon or anyone else will care the slightest about this but if you’re legitimately considering a Black Badge Wraith or any other Rolls Royce, call the Quebec dealer and have it shipped or fly there if you wanna see the red cover come off. I hope when I come to your dealership to service my car, I won’t be disappointed.
I recently just leased a Land Rover Discovery from Grand Touring Automobiles. I couldn't be happier in my car and with the decision I made on the model. Most of all, my sales agent (Brittney) was a strong factor getting me into the vehicle. Not because she pressured me. In fact, it was the opposite. She was the only agent from all the other brands I visited that didn't push me or pressure me to get in the car. She was extremely knowledgeable about the brand that she was able to answer any questions and give me all the details I needed to know. She was patient, friendly, answered emails quickly and was just an overall pleasure to deal with. She made the transition seamless and although I still have some time in my new car, I look forward to working with her again. I am sure the other agents at GTA are great, but I urge and suggest you to ask for Brittney.
Grand Touring Automobiles service department has been an amazing experience. I purchased my vehicle from Land Rover Thornhill, however have always brought my vehicle to Grand touring because they provided me with the easiest and most effective service/resolutions in comparison to other dealerships. Andrew Rowen is a tremendous service consultant, he has helped me solve every issue I've had with the Velar, responded to me tremendously fast, went out of his way to ensure my satisfaction. He is exceptional in terms of customer relations and overall experience, he always listens and understands any problems and does so with a positive attitude. Grand Touring Service is really helpful in terms of communicating, service itself and the added bonuses of shuttle rides/loaner vehicles.
What's not to love? I'm on my third vehicle from Grand Touring and I'll definitely be coming back for my next purchase. The building is absolutely beautiful and the staff make it a pleasure to bring my car in. Booking an appointment with Tracey was quick and easy. My service advisor, Bun, always makes sure to communicate with me promptly and get my car returned to me as quickly as possible. He also offered me a shuttle to get me to work and back once my car was ready.
From scheduling the appointment to picking up my car at the end of the day my service experience was a breeze. Anastasia my Service Advisor was very polite and clear in explaining the services as I have little knowledge about vehicles. As well Bun another Service Advisor who was very informative and clearly skilled at what he does assisted in my work order, while Anastasia was with another customer. Booking appointment was fast and they were communicative. Reception was friendly. Valet was quick to retrieve my vehicle.
5 Stars! Thank you Grand Touring!
Terrible Sales Rep. Scheduled appt to test drive a Landrover LR4. Told Sales Rep Michael I will be coming direct from work with wife and dont have much time as live in Woodbridge. Showed up on time and literally sat around for a total of 45 mins for him to get keys. Finally 3rd time asking him whats going on got tired aand gave him an earful. If you have a customer coming to see a car your job is to have it ready not waste others time. Felt unwanted and not welcomed at this cold and dark dealership.
Horrible experience, would not recommend to anyone!
I asked for a call back and no one bothered to call me back. When I followed up, the staff acted as if i was bothering them. Finally, after a horrendous discussion a salesperson said he will call me back with a better deal, guess what? Still no call back.
Definatelly taking my business elsewhere.
One of a kind Service .
Raj ( on of the managers ) is a great guy he called me and updated me on few things ...The fact he called me is AMAZING.
We did buy 2 cars at a total of $280.000 and We are happy with there service.
Amazing people and experience. Love my new Range Rover Evoque!! You made me feel very special. thank you
Gord was amAzing