I went to check out a 2015 Q50 here which I really liked and drove an hour out to see. They made an offer of $12,000 for my car and were not negotiating on the price. Next morning I call and agree to the deal making a cash offer. I get my insurance and all what I need ready and I get a call later that they can't buy my car for $12,000 anymore and will only offer me $10,000. Meanwhile I also get an instant cash offer from this dealer of $12,950 which they are not honoring. Why make an offer and take it back - I'm very disappointed because I really liked this car and was gonna come pick it up within a week. Keep in mind my car same year and model with 30,000 kms less is listed at a GM dealer for $21,000.
Awful Customer service, DO NOT GO HERE
We received five star service from Intikhab Alam and John Rehman. We are very happy with our purchase of 2015 Nissan Pathfinder. We will certainly recommend to others.
Liaqat Ali Sheikh
I recently bought a used car here, I had a good experience but not a memorable one. They were very responsive and accommodating throughout the process which I really appreciate! However, I am a young customer- they had the opportunity to make a life long customer out of me, but I will not be a returning customer. They did what was necessary to make a sale but did not go above and beyond.
After reading some other low rating reviews I would have to agree. There are better dealerships and more willing people to do business with. None the less I am happy with my purchase but did feel taken advantage of when giving them my business.
I originally dealt with Silvia and she was great. Very informative, answered all my questions immediately, she knows her stuff. Then I dealt with Matthew. He too was gracious, knowledgeable and answered all my question also. All in all a very good experience in purchasing a very nice car.
I would definitely purchase another Infiniti form 401 Dixie in the future if needed.
Thank you guys !
Thank you Umar and Sylvia for your impeccable service that you have provided for my husband and I with our new vehicle purchase. We value your work ethics and mannerisms. We definitely will consider another vehicle purchase at 401 Dixie Infiniti. Great job!
Bought a beauty of a vehicle from Umar and Sylvia at Infiniti Dixie 401 . These wonderful salesperson made the experience so pain free. They catered to that and helped me out so much just through email and text. I told them I needed a car and under a week and I was driving off the lot in my new baby!! Thank you both for your help. I highly recommend! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
Everyone at this dealership is top shelf. I had been to other Infiniti dealerships in my search and knew my shopping was done here. They earned my business. Sylvia, Matthew and everyone else were superb. Thank you for making my experience so easy and satisfying.
I had a great purchase experience here at 401 Dixie Infiniti in November 2019. Raj assisted me through the process and was more than patient and understanding.
Dilawri Group manages various automotive brands so if the after-sales care with respect to servicing and other issues that may arise during car ownership is managed fair and well, I can see myself coming back as a repeat customer. They're also partnered with Fast Wheels which offers a decent aftermarket wheel selection for the money and a good selection of winter tires.
I'm due for an oil change soon so hopefully the servicing experience will be as good as the sales experience!
Quick and clean service. Paid cash for a wheel lock problem, they rounded down the amount to avoid the use of small change. No mess, no fuss. Oh, free coffee and chocolates while waiting. No complaints
We had exceptional service from Sylvia Golec from the time we entered the showroom. We were greeted with a large and welcoming smile. She made the entire vehicle purchasing process very easy and straight forward. She was pleasant to work with and it was a very nice gesture to have the vehicles delivered to us instead of us having to go and wait at the dealership.
We have had bad experiences dealing with Infiniti in the past, but working with Sylvia has regained our confidence in dealing with Infiniti in the future.
Thank you again,
Desmond and Doug
Great experience with sales rep Peter Romani. 10/10 would buy here again. Came in before work and got out in the time I explained I had. Peter was also able to make arrangements so that my trade in was seamless and convenient.
Had a great experience! Umar was fantastic!! He explained the features of the car during the sale, and then my whole family came back a second time for a full training session. We was very knowledgeable and a pleasure to deal with overall. Great experience!!
Several years ago, I had a seat heater issue and they had to remove the console on a G35. I looked at my clock as I was driving into the dealership to drop off the car and it was in perfect shape. To my amazement, when I went to pick up my car, the glass on my clock in the console was cracked. To cover up the damage, the mechanic even went so far as to note on the repair invoice that the glass was already broken prior to the repair. I was amazed! This was a attempt by him to cover up the damage done by him to my clock. I brought this up to the service manager but he stood behind his technicians integrity and would not accept responsibility. Obviously this was uncomfortable as he was challenging my integrity by not believing me. To his credit, he did cover the repair but this left me painfully aware that they have a very sleazy technician working there who this manager is unwilling to acknowledge. I guess it became my word against his so I understand his position but I wrote this review because I know my clock was not cracked when I dropped it off and the damage was done after I dropped my car off. If it happens to anyone else, at least now there is a record of it happening to me. Maybe it will help.
5/5 for Raj B! He is a patient salesperson! Listened to what I wanted and I found a car in my first visit! I bought my car mid-November and he still follows up to see how it’s going, which I really appreciate.
I bought a used car, so I understand that the inventory (though large enough) would be limited in terms of getting EXACTLY what I wanted. No fault of the sales person or the showroom.
As with any car sales company— all the ads ons really get to you. At some point it just get to be too much.
All in all though, I really liked my sales person Raj, and I am IN LOVE with my Infiniti.
Thank you Raj!
I walked in with a firm budget and even though their prices are bang on, the team helps in many ways to make sure they came not only in to meet my budget, but actually beat it! Umar was great. He's a very people oriented person. Trying to get the client the best deal
I recommend the dealership all day everyday. I will definitely be back in the future.
Sylvia is a true professional whose commitment to Customer Care goes above and beyond. Recently I picked up my Q50 Red Sport which was arranged with her, I was extremely pleased with her ease to talk to, her attention to details and customer focus. Sylvia called me two weeks after I took possession just to find out how I was enjoying the car and to give me the assurance that i can reach out to her in the event that anything arises as it relates to the vehicle.
We found a car we were looking for a longtime ago and only Dixie Infiniti had it. I called right after it was posted and everything was awesome !!. It took about a week to get everything completed. I was so lucky to be transferred to Sylvia when I called because she knew everything about the car. We had not seen or gotten the opportunity to test drive the car prior to us picking it up because we lived 6 hours away.Lou did an awesome job. He made sure we got everything we needed within a week. Picking up the car was the best experience we had. The car exceeded our expectations. 2 months after , I contacted Sylvia about questions relating to the car and she assisted us immediately. I highly recommend 401 Dixie. Our next car purchase will be from Dixie
Great experience with our salesman Sunny, he was very friendly. His knowledge and love for the brand was encouraging and left us beyond happy with our purchase. He’s also been available for any questions since we got the car, highly recommend working with him.
We traded in our car here and got an amazing deal our sales person Umar was amazing he helped us out a lot and gave us the very best deal. He was extremely nice and considerate with helping out our family. He was very experienced selling cars. We look forward to coming back again.
Recently purchased a QX50 and had a very positive experience working with Sunny - he educated me on the options available and took the time during test drive before we left parking lot to ensure I was comfortable. Sunny responded promptly to my text message questions and my new car was ready and waiting the day he promised with a bow on it! I would say he enjoys the sales role - thanks again.
We recently purchased an Infiniti at this dealership. Our salesman, Sunny, was friendly and professional. He was quick to answer any questions and demonstrated knowledge and confidence in the Infiniti brand. Sunny made this experience a positive and enjoyable one. For anyone thinking about purchasing an Infiniti, I would strongly recommend asking for Sunny. You will not be disappointed!
This location is awesome..... Great and pleasant delivery experience. Very professional and friendly sales and logistics staff. Especially the delivery person (Umer) was great and detail oriented.
I recently traded in and purchased a vehicle at 401 Dixie Infiniti. The staff were professional and helpful along the way. A special thank you to Essa and Loaiy for making it a seamless transition.
Just bought a car from here. Salil was amazing and patient throughout my deciding process answered all my questions. Made my gift to my wife extra special.
Great service here. Came on a Saturday afternoon for a test drive. Called ahead and Brad was immediately available at our appointment time. He was professional, answered all our questions and prepared the cars we wanted to try. Purchased the Q50 that Saturday and was able to drive it home Tuesday night. Would recommend 401/Dixie Infiniti. Thanks again, Brad!
Purchased 2014 QX60. Very satisfied with the initial purchasing experience but the very next day after picking up the vehicle I experienced issues. There was a leak in the AC and the battery failed a service test and had to be replaced. When speaking with sales about my experience the reponse I received was “well it passed safety and this is why we sell extended warranty” Although the dealership fixed all issues at no charge, I feel taken advantage of as a customer because I purchased a vehicle NOT as advertised and fortunate for me I spoke up or these issues could’ve been at my own expense. Buyers always be aware when buying a resale, question everything, and never take no for an answer.
One of the best dealership experiences I've ever had. The staff treat you very well and are informed about their products. Also, their used car inventory is top notch. I'll be recommending 401 Dixie Infiniti to my friends and family!
Brad from sales made it a blast to shop for a new car. Fun and easy with amazing client relations that easily made it best experience I have ever had walking into any dealership. Couldn’t be any happier with the service and honesty he provided. 10/10 would come back again and definitely recommend to anyone interested in buying or leasing an Infiniti. Over the moon with my new Q50 limited !!
Purchased a 2017 Q60 Red Sport recently from 401 Dixie Infiniti and was extremely pleased with the service and quality of the used inventory. Salil and Lou guided us through purchasing the car from pricing straight through to delivery of the car, explaining every step of the process. They were highly informed and took care of us very well. The best dealership experience I've had.
I just recently purchased a vehicle from 401 Dixie and let me tell you it was the best experience I've had in a dealership period. The employees are exceptional the products in their used inventory are only quality vehicles. I am extremely Impressed with the staff. Brad is the man he will take care of you like he took care of me.
Bought my 2015 QX60 from this dealership and I am pleased with their great service. In my first trip, we couldn’t agree on a price and I walked away but came back for a better car. Humza is a great agent. Mike in the financing dept plus Angie in the service dept. just a great group of people to deal with. Highly recommend this dealership.
Saad was so helpful and made sure we were more then happy with our purchase. His service was Amazing and I highly recommend him if your looking to purchase a new or used vehicle!!
I recently bought my first car, a 2015 q50; had a great experience thanks to the sales rep Salil. He is patient and went above and beyond in terms of providing customer service. I would highly recommend Salil as he made the entire process easier for me; including taking care of any requests and concerns I had. Love the car! Thank you!
Amazing experience at this dealership. If you're looking for luxury and quality, then this is the place to be from the second you walk in. I was fortunate to have Solail be my sales person. Did a great job showing me all the options that meet my needs and finances. Lou who is the manager of finance, was awesome. He worked very hard to get us a great rate, and made sure we walked out without having to put any money down, which we were ready for. They've made customers for life. Even our kids who were so busy with all the excitement in there were welcomed openly. Love this place. Make sure you ask for Solail.
I recently bought a Q50 Red Sport from here. Since I service my Nissan at 401-Dixie Nissan regularly, I happened to wander into the dealership one day to take a look at Nissan's luxury brand. There started my relationship with Essa. Essa took me for a spin in the red sport and had me hooked to the car. He knew his way around the car, and he could answer all my questions satisfactorily. When the time came to make the purchase a few months later, Essa ensured that I could get into the Red Sport that I wanted. He made the buying experience smooth, quick and quite personalized to my liking. His attention to minor details, and introduction to the car at the time of delivery is something which made buying my first car a memorable experience. Hamid Aria, Rajeev Fernandes made all the paperwork quick and smooth from the time of purchase to picking up the car 3 days later.
If you are in the market for a car, make it an Infiniti, and 401 - Dixie Infiniti is the place to buy it from.
I very recently purchased a 2017 Infinity Q50 at this dealership. My dealings over the phone and in person with Humza were stress free, with no pressure. He was great to interact with in every way. Hope my car turns out to be as nice as the purchase was.
Very happy with the 401Dixie Infiniti Service Department. Brought the car to check on A/C with a re-occurring issue – was provided with great customer service.
Thank you Ali, Craig and Amanda
Superb all-round service Dixie Infinity Team! I had gone in confused on car to buy but they have an awesome sales team. Especially, Salil who guided me through to choose the right car per my need and budget. Everything went smooth with all the team by my side. Strongly recommend buying car from this exceptional team.
Huge thanks to Sylvia and her team for amazing experience at 401Dixie Infiniti. Couldn't be any happier with their exceptional customer service and knowledge in choosing the right car. for me. If anyone is planning to buy a car here, I would highly recommend Sylvia.
I recently purchased a beautiful Infinity QX 50 from 401 Dixie Infinity. I can’t say enough good things about the sales consultant Salil B and finance manager Lou . They were extremely helpful , kind , knowledgeable and made the whole experience from beginning to end a very pleasant one. I highly recommend Dixie Infinity. Thank you for everything!!
We looked all over for a car for my mom and eventually ended up at 401 Dixie Infiniti where we met Tanit. He was so helpful with the process and very knowledgable about the steps to take and the car she decided on. We would highly recommend him and this dealership to anyone looking for a quality car and salesman and team. Super happy with this purchase!!
Just picked up Infiniti Q50 from this location, Received 5 star service from sales Salil and Lou from financing both of them gave start to finish attention to detail answered each and every question i had. I highly recommend 401 Dixie Infiniti and specially Salil and Lou.
Thank you very much guys for making this purchase a 5 start experience.
I will be back in future keep up the good work :)
I just picked up my Infiniti Qx60 from 401 Dixie Infiniti. Vehicle provides a comfortable ride and great power when needed. Fares assisted me from start to finish with my vehicle selection. He was patient enough to speak with my wife over the phone while she was out of town, explaining details of the vehicle. No pressure, No rush, just a comfortable experience. For your next car visit the guys at 401 Dixie Infiniti and be sure to ask for Fares.
First impressions make a lasting impression. We were in this dealership today, thinking about purchasing an infinity product. We were in the show room for about 15 minutes and there was not a salesperson on the floor. Very disappointing - if this is how you treat some one thinking about making a purchase I am sure it doesn’t get better once they have your money. Drove across the street and had a great experience at Dixie Ford !
I just purchased my QX70 Sport from Sales Consultant, Sylvia. She was informative and had extensive knowledge about the vehicle during our test drive. Sylvia was very professional and from beginning to end it was an excellent experience. I appreciated that Sylvia and the 401 Dixie Infiniti staff worked hard to have my vehicle ready a day early as bad weather was expected. I would not hesitate to recommend Sylvia and 401 Dixie Infiniti.
Just got a used Q50s here with sales consultant Cecilia. She is very prefessional, not pushy at all. The deal is fair and the car performs very well. Overall It's pleasant and enjoyable to do business with them. If you're looking for luxury drive and reliable quality, definitely check out this place!
Marina was by far the most intelligent, well rounded personable professional. Marina also was not a pushy sales wolf that you will usually find in dealerships...which is why when I met her while getting my car serviced I decided to buy a car! She asked me questions to better understand what vehicle suited my driving needs and got me the best price for my vehicle! I barely had to anything. She made everything effortless and easy for me. She offered me continuous high end quality customer service... she is truly a five star customer service representative. Would HIGHLY recommend her! Will definitely be coming back to get my next car from her :)
I'd like give special thanks to Hassan from 401 Dixie Infiniti for his excellent customer service in trying to help me locate the right vehicle for me. I had not even set foot in the dealership when I knew that Hassan was doing everything possible to not only find what I was looking for, but to get it at the best price possible.
I didn't end up purchasing, but the difference between this dealership and some of the others is this: they take care of their customers so well, I WANT to come back.
The customer service was exceptional. They answered all my questions and really went above and beyond in educating me and providing me with solutions for payment that best suit my needs. Being my first car I wanted the best of the best and left having received the best car and the best service. Thank you!
They were very knowledgeable and asked me questions to get to know my needs before trying to sell the product, and that to me is the best service you can get. They made me feel comfortable with the choice I was making and didn't leave anything out. I've experienced in the past people only looking to sell as much as they can and I didn't get that here. I really appreciate that!
I purchased my brad new Q50, and just picked it up a week ago. I had a great experience.The management and staff were extremely friendly and professional. Its not often that you get to meet the General Manager, Michael Cornacchia was a pleasure to deal with. I recommend that anyone looking for an Infinity, go to 401 Dixie Infinity.
Salesman Syed was a very nice guy, pretty knowledgeable and all around gives good impression.
Sales Manager and General Manager turnover was good, nice, polite guys.
Business Manager.....oh well, I understand that no money should be left "under table" but he plainly prices himself out of sale. 500-600 to tint front windows?!?!?! Hard to go with that when local Tint King will do it with 100-1500 WITH lifetime warranty as well. Also near impossible to get a hold of on the phone.
4 Stars for now, will update once after first service. If amazing I will bump it to 5 if bad it goes down to 3