Honestly been a good experience with used car department. Ameen (might have the wrong spelling) was a man of his word and help solve my muffler issue along with the service advisor Mike. They went above to help my vehicle situation and got the repair done correctly.
I had scheduled an early appointment for an oil change and was disappointed by the disorganized nature of the appointment. The Service Advisor was polite, and courteous, but the whole appointment was disorganized. I was surprised that the appointment took 2 hours and I had to inquire if my car was ready and retrieve it from the lot.
We went in to purchase a new vehicle, and the service we received was extremely disappointing. From the moment we walked in we received less than adequate service. We asked to test drive a vehicle and Neil wanted nothing to do with us as another customer jumped right in to take over our conversation.
Neil had no patience or care to deal with us. Told us to go on the website to find information. He could’ve cared less what our questions or needs were. He just wanted the papers signed.
Terrible experience. Terrible service.
Happy to say we purchased a brand new Infiniti from another dealership 🙂
Knowledgeable staff, friendly and fast service. Neil found the car accommodated my needs. I’m very happy with my new car.
I just purchased my second car from London Infiniti today. Neil was so amazing to work with. He was very patient and gave me a lot of advice on selection. Very happy with a good deal and excellent service from Neil!
Service advisor Mike was great as per usual,
Dealership just is terrible. Stored my summer tires over the winter, to come back to find they have lost all my wheel lugs. Mike being a great guy gave me at-least a set of the lock nuts to replace them.
London Infiniti gave us the best services during our purchase and made it easy. We can not talk about Infiniti without referring to Neil and Hoda, there were both amazing souls to the company. Thank you so much Neil for all you did, we appreciate you.
I made an appointment to update my car's GPS and have some other tech issues explained/resolved. (I am totally technically ignorant.) The service manager, Michael, was extremely patient, courteous and helpful and the issues were attended to promptly, while I enjoyed coffee and read. When I questioned the cost of the service on the invoice as being $0.00 Michael just shrugged and smiled. To quote Inspector Harry Callahan, the entire experience "Made my day." Plus the washroom was spotless. My thanks to the entire staff at London Infiniti.
I was visiting the London area and discovered I picked up a metal screw in a tire on our CX50 (I am from outside the Province)
I stopped by the dealer first thing in the morning. From the moment I stepped outside my vehicle, I was welcomed to the dealership. My service issue was delt will in a very professional manner.
Thank you so much for getting me our of a jam
Just bought a 2019 qx50 , so happy with vehicle!! My sales lady's name was Mariah Castro. Very pleasant to deal with , not pushy at all and answered all my questions. Got a great deal!! I'm so pleased with the experience!! 😁👍
Terrible!…went to get my summer tires put on (last season was $50) They asked if I wanted an oil change, I said sure. When I picked up my car they charged me $170 for a oil change (was $70 at the last change) and doubled the price of tire swap. They remembered to ask for an oil change but not mention drastic price increase. I called around this price is way beyond what they should be charging. This is gouging well beyond inflation. Last visit they told me the synthetic oil doesn’t last longer, it is just better and I should still come in just as often. I have checked and this is not true. I have bought 6 new Infiniti’s from South London. No more.
Salesman lied about the app for SUV. Not available. Already had bought car when Infiniti said not available on suv. Nice huh.
Called him on it now he won’t talk to me when in for service. Just glared at me.
Told sales manager and no response. Great place.
Fairly major service, oil & filter, brake fluid change, brake service, wheel alignment. $700 & invoice states after brake service a road test was preformed. Not likely because mileage is exactly the same as when I pulled vehicle into service bay??? Staff was friendly and loaner was provided as promised.
tl;dl
My dad and I went to look for a certified pre-owned vehicle at London Infiniti after 2017 Rogue got trashed thanks to the unreliable driver in London area. When I saw that 2019 majestic white Infiniti QX50 online with blacked out rims, it felt very special to us so we decided to stop by London Infiniti to check the car out in person. We had to use rental car until we could find a new car and this car was it! We've been waiting and waiting since there were only two employees at that time and helping with other customers so while we wait, we went to check Toyota Town next door and there weren't cars that we actually liked at all. When we came back, we continued to wait until Val approached us to help us out. I told her that we were here to check the used car and she kindly asked which car we've been looking for and of course, I answered Infiniti QX50 in majestic white to be exact. We went out to check the car out and she kindly said she'll check to see if they had a key. Thankfully, she returned with the key and she asked if we wanted to test the car out. We test drove around and my dad absolutely loved it! After some thoughts, my dad wanted to own the car as it's been fantastic on the road (and gorgeous at that). Val walked us through paper work and after talking with her Financial Manager (Hoda) and she walked us through the deal. Both Val and Hoda were very respectful and kind to us and we couldn't turn down the deal. Val did fantastic job at serving us and we are very thankful to have met her. We finalized the paper work and we were on the way in the gorgeous QX50! Thank you very much!!
Excellent service and professionalism.
Service manager and his Team are great, parts / service is excellent also.
Long term customer and still impressed.
Keep up the good work!
The customer service provided by Neil surpassed our expectations. We were kept updated on availability and once the vehicle arrived an appointment was set up. Neil took the time to go over all our questions and he worked with us to make sure we left feeling confident. We even received another message a day later letting us know that if we have any new questions to send him a note or come in for another visit. Thank you again it was a great experience and first class service!
The staff were very knowledgeable and helpful from test driving right through to delivery. Neal walked me through all the new features on my QX60 and followed up a few days later. I absolutely love my new vehicle and appreciate the team at London Infinite
Burim and Paul, we’re both nothing but professional and accommodating. They did everything possible to make sure my husband and I left the dealership happy. Hands down the best buying experience. Thank you both Paul and Burim, for making our car buying experience so enjoyable. Tammy and Claude Shank!
Here is another review of the service manager/department, the service manager said “ we will not work on your vehicle”because I had left a one star review months ago for poor service experience, he will said “ I didn’t think you would be back after leaving a bad review” well I have an Infiniti and u guys did the repair on it so instead of redeeming the bad experience they make it worse. I mean just take a look at dealer rater and go through the complaints they have of the service department and especially Stuart. Stay professional it’s business not personal
I'm really disappointed with this dealership. Infiniti is a really good brand but this dealership is doing a poor job in representing the Infiniti brand. This dealership should treat customers with respect and integrity. They should not belittle their customers by telling them that they cannot sell them a vehicle for one reason or the other. I understand they need to make money but what they need to understand is that honesty and integrity (don't lie) will bring more returns than their current practices. I dealt with Neil and I will warn people to be careful in dealing with him. Either he does not understand what the customer is asking for or he does not care. He will only push what he wants to sell. He took a down payment from us and sold it to someone else while he had our deposit. The deal was conditionally approved with a larger deposit which I was ok to pay. He continuously kept changing his stance on payment $, trade in, financing and availability of the vehicle. He would not give me a contract on a 2023 autograph and pushed real hard for me to buy 2022 Luxe from his stock. I called a dealer in Mississauga and I got the contract for 2023 Qx60 white 2 tone within 20 minutes. I m buying from that dealership tomorrow. I will not do business with Infiniti London ever.
I purchased Nissan Rogue 2022 from south Nissan in London yesterday. I'm very pleased service and friendly special thanks to Salesman Doug very welcoming and helpful also Hoda Mahdi financial services manager great people. Thanks all
Colin Plant was the sales associate I worked with in the purchase of my New 2019 Nissan Frontier Pro 4X. I feel that he worked very hard, doing his best to offer me the best possible deal on this purchase. I would recommend him to anyone looking to purchase a Nissan vehicle. He is an honest sales associate. Happy with my new truck and the experience at South London Infiniti Nissan.
My experience was great at service. Samantha Tabbakh was very professional and helped me with all my needs. Recommend this place for service to anyone that drives a Nissan/Infiniti. I would recommend only dealing with Samantha as she seems to be the only one actually willing to help in service and not just go after your money. She helps anyway she can. Thank you Samantha for a great experience.
I bought my car from South London Nissan in 2013. From that day I have been going to Service Advisor Samantha for service. She is very good, honest, friendly, professional and takes full care and does what is just required to be done on the car. I have full trust and faith in her. I always take my car in when she is working and get good service. She keeps me updated about the condition of my car and work to be done on it. She is an asset to South London Nissan Thanks Samantha
I recently had my vehicle serviced at South London Nissan, and I have to say it was great! Thanks Chris Purdy for your honesty and direction regarding my car. You have restored my faith in the fact that not all shops are out to prey on people who may be lacking in automobile knowledge. He made me feel like a n old friend and not just another appointment on his computer screen. I will definitely be a return customer!
I recently had my vehicle serviced at South London Infiniti Nissan. While
they have always given me great service Nicole went above and beyond the
norm. Attentive to my travel needs she ensured I was up to date with my
vehicle details and made sure I had a courtesy vehicle as to not disrupt my
business scheduled. In a society where customer service is lacking
greatly, I truly appreciate the caliber I customer service I received from
Nicole. Somebody needs a RAISE!
I purchased a used Infiniti EX35 from Peter McLean
Peter was easy to work with and a pleasure to deal with. His service and knowledge of cars, service and warranties was exemplary. He kept his word and made my purchase easy and comfortable. I would recommend him as an sales representative for the purchase of new and used Infinity or Nissan automobiles
Chris Harvey