One of the worst dealerships I have been in and the poorest salesmanship I have ever experienced. My Infiniti Q50X lease was expiring and Infiniti Canada informed me to drop it off at any Infiniti Dealership by booking a return appointment. When I went into Endras Infiniti, I was first informed that the return date would not work as it the Sales Mangers day off. Ok, I said I could bring it in early but when the Sales Manger came out he introduced himself as Spencer Sankersingh and he asked, what model of car it was, how many KM, what the residual value on the paperwork. After answer his questions he said they have no room for it and to take it to another dealership. He never bothered to asked what my plans where for a new car, show me what they had to offer or try and complete a sale. Just that he was unprofessional, unaccommodating and a poor sales person. Stay as far away from this dealership as no one deserves to be treated as poorly as this when looking for a car or purchasing one.
Great work from the whole Infiniti team at the Guelph location, they have been nothing but nice and accommodating to me. Mike is very kind, professional and patient, offering me advice for my vehicle, and getting me hard to find parts. I would recommend anyone to go, you will not be disappointed!
I recently had a great experience at Endras Infiniti. Sean was very attentive and knowledgeable and very helpful in making the right choice on a purchase. I highly recommend looking here if you're looking for a car.
Pedram was a fantastic sales representative. When I emailed with questions he was quick to reply. All text messages were answered immediately even after hours. Negotiations quick and efficient. After the purchase was made, he called me on my birthday to tell me he found me some winter tires as a gift. This is service my friends. Great Job Pedram, thank you.
Sean Mohammadi was the sales consultant that worked with me. He was welcoming, informed, helpful and oh so very patient with me. I purchased a QX50 from him a week ago and absolutely love my vehicle. I recommend asking for Sean directly upon entering the dealership. He will not steer you wrong. He's the real deal and he'll work with you to make sure you are very happy with your purchase. Sean my friend, you get 5 Stars from me. Heidi
Just bought my first car here yesterday and the staff were very friendly and accommodating. Pedram was very proactive from start to finish to make sure that i got my car off the lot exactly when i needed it for. I would definitely come back for future car purchases.
I just bought a vehicle from Spencer and he was amazing! I highly recommend anyone searching for value to visit Endras as their prices simply can't be beat in the GTA! Spencer was extremely accommodating while all the paperwork was being processed and the car was being detailed and even drove to get my new plates so that I didn't have to do anything but wait for Endras to deliver my car to me all detailed, plated and ready to go! Stefan from the finance department was also a pleasure to deal with and processed my financing quickly and easily while simultaneously assisting me in getting my new insurance switched over from my old car to new. I highly recommend the staff professionalism, service and value received from Endras!
I bought my black obsidian Q50S 3.0t at Endras from the sales manager Ben Hui. I've had numerous cars over the last 10 years and he was the only one by far who made the whole "buying a car" experience very stress free. Ben is also very patient; it took me about a month to decide on the purchase. During that time he never pushed me to buy, instead he offered me more than enough test drives for me and even my wife to help me make my final decision.
My buying experience at Endras was very positive and I would recommend dealing directly with Ben Hui to anyone who is interested in buying an Infiniti.
We dealt with the sales manager Ben Hui on QX60. He is patient, professional, and never pushy, which made us very comfortable. He tried all his efforts to offer us the best deal. Will highly recommend Ben if you want to buy Infiniti.
We worked with the Sales Manager Ben Hui on a QX60. Although we weren't able to move forward, Ben was by far the best salesperson we met with across numerous brands and dealerships. He was very attentive to our needs but also patient while we made our decision.
Horrible service experience. Called few times no response. Sales experience was good but pathetic service. No one calls back no appnts available on Sat. Bought 2014 QX60 new demo vehicle, turned out to be lemon. It has CVT transmission. Intermittently judders while slowing down it jerks before it comes to complete stop. Complained few times no one paid and heed initially then when the lane change sensor light stopped working thats when other codes appeared indicating of transmission issues. Sure enough on a almost new vehicle at about 3000 kms transmission was replaced. But still the problem persists. It causes a lot of shuddering and jerks a lot especially in stop and go driving. Today went to get flat tire fixed. The technician reported brake pads are completely worn out caliper is getting affected. This is at approx 17000 kms. Very dissappointed with the vehicle and service we have received at Endras infinity.
Inflexible, Fallacious, Devoid of Customer Centred Service!
Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this.
Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled.
My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle.
The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct.
That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative.
Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error.
Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier.
Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair.
To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever.
Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles.
In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained Google reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?