Was looking to buy a new car sometime next year but my current car started breaking down and I didn't want to pit anymore money into it. I started looking around and found Woodstock Hyundai. I started by emailing for information on a car they had on there lot. I received an email back to acknowledge my request since it was on a weekend. On Monday I received a call message from Amar asking if I was interested in setting up a test drive, after a little phone tag an appointment was set up. I went for the test drive and was given as much time as I needed to see if I liked the car. I went ahead with the paperwork to get the purchase started as it was close to closing time I wasn't rushed or hurried to get out of there. Amar took his time to give me a trade in value and set me up with Moe to get financing started. As it was close to the weekend again when I was completing the paperwork I received a call over the weekend to let me know that it was still being processed. I was called Tuesday with the good news from Moe that financing had been arranged and when would I like to pick up my new car. I picked my car up after work on Thursday and as it was close to closing time again I wasn't rushed through any of the steps. All the paperwork was explained with great care from Moe and I had my car and all it's functions explained to me by Amar.
I have 2 dealerships closer to me but the service I received from Woodstock Hyundai was fantastic and I would recommend them to anyone looking for a news car.
Our first payment after 90 days, no payment is now due and we still haven't resolved our issues. Although our Santa Fe XL is great, the sales experience was not so. Many communication problems and when we came to our appointment to pick up our vehicle, the sales person was not available to help us learn our new vehicle's features. Accessories that were supposed to be in the vehicle were missing. They didn't respond to the chances for me to pick them up. Although the sales manager claims they have them for us, after asking about getting them delivered, they haven't responded to my messages.
Had the pleasure of working with Dino at Hyundai Woodstock and have nothing but great things to say about the experience. My wife and I were purchasing our first car and Dino went above and beyond to make sure we had all the information we needed. He even managed to get us new tires and breaks! If you’re looking for a new/used car, be sure to head to Hyundai Woodstock as their staff are friendly and very knowledgeable. We couldn’t be happier with our purchase!
I visited the showroom to look at some new vehicles. I spent 15 minutes inside the showroom and not one single person acknowledged me. I saw a few sales reps sitting around chatting. I guess they don’t want to make a sale. I really wanted to shop local but not being acknowledged, tells me they don’t care about the locals. You just lost a sale to London.
Earlier this week I was very impressed when I sent my vehicle in for a diagnosis and was assisted by a very friendly , most helpful and efficient lady Devaan Reinhardt. Thank you for your amazing service!
Such a neat service! Devon is so kind and sweet to customers. She even sanitized my key. I am very happy with the service.
This dealership is not what it use to be. The service booking area is understaffed. They also called me to recommend I put on new rotors because they look "Rusty" Now rust appears on the edges of new rotors but that does not make them faulty. This was what I believe a money grab while they have our car. Now senior staff have left and I believe this dealership is hurting and for that reason I will buy/service my next car in Stratford or London. I believe others are buying/servicing their car elsewhere.
Great first experience to service our 2020 Kona since purchased in February. The dealership handled their Covid 19 protocol professionally while providing top notch service. Very impressed and looking forward to our next visit!
Professional and honest. By far the best experience I have ever had using a dealership. Their service department is amazing and quick, they have definitely earned my loyalty.
Devon was such an amazing help!! She is really good at her job, very confident, really knows what she’s doing witch is amazing. I was really nervous coming in for my appointment because I had never went to Hyundai before to get my car fix, but she made me feel right at home. I will definitely be coming back to Hyundai.
Woodstock Hyundai went over and above when servicing my vehicle. The service manager, Tim was kind, helpful & most importantly- very knowledgeable. Thank you for the excellent customer service provided!
I live in St Thomas so it follows that the London car market offers the best proximity to home. Nonetheless in looking into the possibilities I encountered Cliff Campbell at Woodstock Hyundai. He was sincere and engaging but most importantly was responsive to my needs to get the ball rolling without having to drive back and forth several times to Woodstock. In a nut shell the purchase of my new Sonata was the smoothest and least stressful purchase of a new car I have ever experienced. If you are looking for a Hyundai vehicle I wholeheartedly recommend Cliff Campbell at Woodstock Hyundai.
I have recently moved to the area, so this was my first time getting service done at Woodstock Hyundai. Devin at the service counter was so pleasant and working so hard while being the only one at the service desk that day. I can't thank her enough for her kindness and honesty. I know times like these are tough, but Devin brightened my day with how friendly she was. I've run into a lot of rude and ignorant people this last month in other stores and services so the service at Woodstock Hyundai was a breath of fresh air! Thanks again :)
Amazing customer service. Very professional and friendly. Would recommend in a heartbeat.
Always a great time when I get my vehicle serviced here. Devin( Service Advisor) is quite knowledgeable about products and services. She always offers the best recommendations without breaking the bank. Friendly atmosphere and clean environment. Thank you Woodstock Hyundai for your continued service. I look forward to my continued services at your dealership.
Easy in
Easy out
Drop off and pick up to and from work from the dealership too
All went as planned and no surprises
I even got a gift because of the vehicle I bought and the timing of my service call
Great people - very friendly
Even during a renovation
I had my vehicle interior/exterior detailed the other day and they did an amazing job. Very clean inside and out and smells great, the car is in show room condition in my opinion. Great detailing department would definitely recommend.
Purchased extended warranty specifically to cover the multiple electronic devices in our 2018 Santa Fe xl to find out that blind spot sensors will not be covered because they're damaged from us living and driving on a gravel road. If this is truly why they are damaged then I would suggest a serious design flaw. Totally misled when sold the extended warranty
I recently purchased a car from Woodstock Hyundai, and had the pleasure of working with Cliff Campbell in the sales process. He is friendly, easy to talk to, knowledgeable and experienced, and answered all of my questions clearly and thoroughly, both in person and in a few follow-up emails.
Most importantly, Cliff listened to what I was asking and responded directly and on point. When ironing out the details of the purchase, as well as my subsequent logistical questions, he did not hesitate at any point to answer the question, or say that he would find out the answer for me, and did so.
From beginning to end, a pleasure, and I have ended up today driving away happy in my newly purchased car from Cliff at Woodstock Hyundai. He knows the true value of the customer relationship. Thank you.
Something happened to my vehicle. It was fixed quickly. I was given a courtesy car right away to get back to my job. The girls down there do a great job and so do the guys. Thank you very much.
Used to go to London but was blown away by the customer service in Woodstock. Friendly, honest, reliable and very accommodating and flexible! Always look forward to seeing Devanne she is the best!
Best service ever. My Tucson had an engine issue on Christmas Day, roadside assistance was fantastic. The tow truck was there within 10 minutes. As soon as the dealership opened after the holidays, I received a call & was told that my issue was all covered under warranty and was a priority. They arranged for a loaner vehicle immediately. I couldn't be happier with the service I have always received at Woodstock Hyundai but in this situation, something that could have completely ruined my holidays was dealt with efficiently & with compassion & respect. Thank you!!!!
For my damaged back-up camera:
Part delivery time was good. Camera has been replaced. Image is excellent. I arrived with a dirty car and left with a pretty clean car.
Thank you for the service
Not impressed with service department at the desk. Mechanics are super nice and did a great job. Service desk however told me it was a 2 hour job so I couldn’t have a loner vehicle, left my car at 830 am didn’t receiver it back till 3 (when I called to check on it). Than I asked on the phone what my bill was as I was paying cash, more than once told me it was nothing it was covered because my vehicle has only 60000km. Again went in to get my keys asked if I owed anything they said no it was covered, and proceeded to $0 out my bill. 2 days later they called me to say I now owe money. It’s super inconvenient to go back to pay for it and I feel if I’ve asked more than once you can’t decide now that I owe money. I’m just not impressed. I’ve boughten 2 vehicles in less than 5 years from them and was looking at upgrading again. But I think I’ll take my business elsewhere
Love the great ladies that work there. Keep you up to date on what’s happening and go that extra mile. They are upfront with all costs and while they get their job done well, they also take the time for amazing customer service.
Devanne was fantastic! I have Multiple Sclerosis and I difficulty with speech and balance. She made things easy for me!
They booked me in quick. Repaired what needed with no pressure for extra work and my vehicle was spotless when I went to drive home. Also a courtesy ride to work and picked me up after work to get my vehicle.
Marlene is quality customer service 👍 My 2012 Tucson sparkles and smells like a brand new vehicle. Excellent job on detailing. Thank you Marlene...youre always a pleasure to deal with. Oh, by the way..Cliff, my 2012 Tucson is a keeper 🤗.
Devin the service rep was very helpful in going over different service packages, answering questions, and guiding me in certain decisions relating to my vehicle. Knowledgeable and friendly staff. Made me feel confident in my purchase of a New Hyundai Sonata. I will be coming here for my service going forward even though it’s40 min away from me. Thank you Woodstock Hyundai!!
Was able to get us in quick for car detailing, staff was SUPER friendly and helpful, car looks brand new, and even dropped my husband off and picked him up when it was ready so I didnt need to strap our newborn in to drive across town! The only thing they didn't do was clean out the trunk, even though we were expecting it to be done. Half the price of other local companies and HIGHLY reccommend. Thank you!!!
I used this dealership the first time today as I just moved into the area. They are very friendly, were thorough in their explanation of what was done and what is recommended to be done. Their facility was nice and clean as well. My car came back to me cleaner than when I brought it in, thanks to the optional free car wash. I would recommend this dealership to any Hyundai owner!
I bought my vehicle here in April. It went in for detailing shortly after I got it and it looked okay at first. A month or so went by and I cleaned the car out myself. While cleaning it I discovered food under my seats (I do not eat in my car, nor do I even eat candy that was found). My floor mats are also embedded with sand and I haven't even been to the beach or anywhere with sand in my car. They also fixed the string on my hatchback as it was broken when I bought it. I rarely use my trunk but one day I opened it (about only a week after it was fixed) and the string just broke again. When I took it in for detailing I asked them to balance my tires, they did not even do that either.which makes me think they NEVER did a proper detailing, only cleaned what I could see and obviously tried to finish it within half an hourbecause no time was taken for the car.
A few months go by and I discover a bulge on a tire, I drive up to 40KM to and from work each day on the 401 so I do not want to take the risk of driving one day and my tire just pops, especially on the 401. I called AND emailed them asking when I can get it fixed and if my warranty covers it. I was told I do not have warranty for my tire apparently since I had to add on extra warranty then what is already on that. If I had known and was told I needed the extra to have things like this covered I would've purchased it. But I wasn't. I have been 5 days now without a car now because nobody is returning my calls or emails, the only place that sells my brand of tire is the dealership so I can't even go to a regular tire place and purchase one. This is my very first vehicle purchase and I wish I had gone elsewhere if I knew I was going to get this type of service.
I bought my vehicle here in April. It went in for detailing shortly after I got it and it looked okay at first. A month or so went by and I cleaned the car out myself. While cleaning it I discovered food under my seats (I do not eat in my car, nor do I even eat candy that was found). My floor mats are also embedded with sand and I haven't even been to the beach or anywhere with sand in my car. They also fixed the string on my hatchback as it was broken when I bought it. I rarely use my trunk but one day I opened it (about only a week after it was fixed) and the string just broke again. When I took it in for detailing I asked them to balance my tires, they did not even do that either.which makes me think they NEVER did a proper detailing, only cleaned what I could see and obviously tried to finish it within half an hourbecause no time was taken for the car.
A few months go by and I discover a bulge on a tire, I drive up to 40KM to and from work each day on the 401 so I do not want to take the risk of driving one day and my tire just pops, especially on the 401. I called AND emailed them asking when I can get it fixed and if my warranty covers it. I was told I do not have warranty for my tire apparently since I had to add on extra warranty then what is already on that. If I had known and was told I needed the extra to have things like this covered I would've purchased it. But I wasn't. I have been 5 days now without a car now because nobody is returning my calls or emails, the only place that sells my brand of tire is the dealership so I can't even go to a regular tire place and purchase one. This is my very first vehicle purchase and I wish I had gone elsewhere if I knew I was going to get this type of service.
I walked in and walked out happier than a pig in poop! Went in to ask about factory and extended warranty and got the answers I needed and more.
Service Advisor Devanne Reinhardt was amazing! I'm tempted to take the car in even though I don't have a problem with it; just to experience more great service. Lots of thanks from someone who never does reviews but it deserved a five star.
Excellent sales experience with Doug Bannister, he was helpful, listened and no-pressure. Ramy Hanna was flexible and great to deal with processing the deal also. Great purchase experience and would recommend them.
I just bought a Tucson from Shannon at Woodstock Hyundai. Shannon was awesome right from start to finish. I wasn’t sure what I was looking for at first, Shannon gave me all of the options that she had and didn’t rush me into or through anything. She was patient and more helpful than I ever imagined...and I was very needy during this process with lots and lots of questions. Shannon encouraged me to shop around and do my research before committing to anything.
I would completely deal with Shannon again 100% thank you so much for making my car buying experience stress free and amazing!! Plus we had lots of laughs along the way 😁
Woodstock Hyundai did a great job on the software recall issue which brought me to their dealership in the first place. Service was polite although it took longer than expected to complete all issues. When I booked the morning appointment more than a week in advance I stated that I wanted a thorough check over and a tuneup for sure. After resolving a price discrepancy between estimate and actual cost, I was on my way by 4:00 pm. Dealership admitted their error and I was quite happy in the end. GU
I bought my car from a dealership in London and was NOT happy with the service there. I decided to bring my Tucson to Woodstock to do my schedules maintenance. The service is MUCH better and I feel confident I won't be taken advantage of for being a young woman with a very minimal knowledge of cars.
A few days ago I made arrangements with the service department to have my 2014 car detailed. I dropped the car off at 9 in the morning and when I picked the car up in the afternoon I had (what looked like) a new vehicle. The car was immaculate inside and out and my 5 year old Hyundai Genesis looked brand, spanking new. Kudos to everyone involved at Woodstock Hyundai; you did a superb job and without a doubt I'll be back to have it done the next time at your dealership. Thank you!
Friendly folks
Oddly good looking people
Customer focused
Taking delivery of a vehicle here i bought through sister dealership
The representatives at Hyundai were friendly and accommodating! They made it really easy between my busy schedule to buy a vehicle! They had multiple cars lined up for me to try and knew specific details for all of them. This is my third time purchasing a Hyundai, firs time purchasing in Woodstock, but it was a great experience
Clifford Campbell, from our initial contact with him as our sales representative, to driving home with our new Sonata was a great experience. Though we are from London, we will definitely be back to have our service performed here due to our experience with him, and others that we conversed with during our buying process!
They're always great at Woodstock huyundai! I feel comfortable and confident taking my car there knowing I will get great service. The courtesy shuttle is great as well. Having the option to be picked up and dropped off is awesome. Thanks for the great service all around!
Was able to find the perfect vehicle for me. Zoran was super helpful, very friendly and personable. I would definitely recommend anything see Zoran who's buying a new or used car, as he made me feel welcome and comfortable about the entire process. Couldn't be happier.
Bought a used vehicle and took it back a week later for a couple issues. All fixed promptly and at no extra cost. Great service.
AVOID THIS SHOWROOM, they are misleading and don't care for their customers. I recently bought a used car from them and wouldn't recommend this showroom to anyone who deserves to be treated like a customer. I had a very bad experience with these guys starting with sale of the car and after sales service. The sales person (Zoran) was very misleading with the details. firstly he gave me wrong detail about the car and its history and would try to cover some details, I had to demand for the details and then they showed some historical service detail on the car. Then when it came to negotiating the price they didn't do any good as I was routed to his manager for negotiations to save me only $100 and Darrel Smart, was very rude with his behaviour where he said this is the final price you take it or leave (exact words) who on the earth will talk to their customers like that? I still decided to buy the car as I had a very urgent need. when I went to pickup the car a week later Zoran the sales guy did say that all breaks and routers were changed as part of the safety check that was done but, on extracting the report it showed that nothing other than oil change was done. He didn't have to lie like this and moreover the scratches and dents on the car were not even worked on as promised at the time of sale. When asked he said it was done but, everything was as is and so goes with the interior detailing which was not upto mark and seats were never shampooed as promised but, again he kept saying it was done when I could spot the dirt and also showed it to them. Car had a thick layer of dust on it and when asked for a wash, Zoran just sprinkled the water over it and gave it with dirt and water dripping over the car. Their manager Darrel Smart again stepped in and he said he will not do anything more on the car and asked me to leave without the car and he would return the deposit (yet again). Really? when I had already waited a week on this car and had travelled 100kms twice? He was very rude with his behaviour and all that I was asking for is the interior cleaned at that point. I was feeling helpless but, kept my cool and requested them for another detailing. Overall a very sour experience with these guys. As no real detailing or servicing was done on the car, and that they gave me all this hard time, I would rate this place a 1. After I took the car, I had some breathing issues probably from the spray they had used, it smelt like room freshener when I called to ask the sales guy, he was not bothered that I had a hard time with my breathing in the car. I am giving a 2 rating only for its low mileage and to the previous car owner for doing that. If you like to be treated fair, avoid this place
I have a 2014 Hyundai Elantra Limited..
Always a positive experience... Coffee could be better ;)
I bought a 2011 Santa Fe in 2011 and it is the best vehicle that I have ever driven...bar none!! It gives me the power I need, is good on gas, and the warranty is fantastic. Woodstock Hyundai is very good for service also. I love my Santa Fe. Anne Allen
Bought a 2015 Elantra GLS in January, and have been very happy with it so far. Great looking car, and drives great. Almost as good fuel economy as our old '06 civic, but with more power. Our salesman, Zoran, was very, very helpful in accommodating our times for test drives. Our interaction with all other staff has been positive so far as well.
First of all Hyundai Woodstock and Cambridge are both bad and both owned by different owners.
I had so many issues with my vehicle and was sometimes lied to. They will sell you any car but then the service is horrible and they just leave you hanging.
I have had several electronic issues, doors locking every 20 sec by itself. I had a starting issue and both took them months to figure out including several times dropping my car off and making over 10 appointments and wasting so much of my spare time. I have a 2013 elantra, I have never enjoyed it and will never ever by another Hyundai.
Also the heated seat broke after 1 year of using. The radio had to be replaced and the speedometer had to be replaced. Also the pcp valve or whatever that was called.
I was told my car had a GDI from the day I bought it and came to realisation yesterday that it was not a GDI and have been told that it was by several mechanics and several service managers, they told me the reason the engine shakes sometimes is because it's a GDI engine.