I am incredibly hesitant but find it necessary to share my experience.
I went to Lauria Hyundai-Port Hope with the idea of building a trusting relationship with a car dealership that I could continue for years to come. I shared this up front with all those I spoke to. When I decided on the vehicle I desired I also asked about leasing and how exactly that would work. I decided leasing was what I wanted.
Two days later, I get a call and I'm told there is a discrepancy with my credit. I told them there is no way that can be true. They said, they will look again and try to dig a little deeper after me giving them insight to my credit history.
A few hours later the same day I received another call from them stating that my credit is in tact but I have no comparative payment history. I was told I would need a co-signer or a $16000 down-payment. Or I could finance toward ownership. That by financing the vehicle they can use different avenues in finding me lender. So, I greed to move forward with what I felt was my only option/choice. Within a half hour later they found a bank that would cover the necessary loan. They said, they would call me within two days with further information as what the exact payment would be and more info. on when I expect to take possession of the vehicle of my choosing.
Two days went by and no call.
I decided at that point I would shop elsewhere.
Guess what❓
Within a day I was completely approved for leasing for an amount that equal to the Top trim Palisade I was attempting to buy at Lauria Hyundai-Port Hope.
I felt as though I was being trivialize after being up front with them as the type of relationship I was hoping to have with a car dealership.
I sent an email to Lauria Hyundai asking them to STOP all efforts in securing me vehicle because I'm shopping elsewhere and I really want to do leasing.
Suddenly, a day later I'm approved for leasing.
I felt like I was being conned.
We all make mistakes and I hope they learn from theirs.
Lauria Hyundai was recommended to me and it's clear why. The staff are wonderful, happy to show you around and drive multiple cars. If you're looking for a car track down Derek E, he's fantastic.
I went to Lauria Hyundai to test drive a used Sante Fe. I was referred to Derek and, as he was working from home, Shane met me at the lot to give me the keys. I cannot say enough great things about Derek, Shane, and Marco. Shane was very personable, and extremely helpful. Marco made the financial process simple and fast. Derek came in at 8am on a Friday, ON HIS DAY OFF(!!), to meet with me and finalize the paperwork. What an amazing team and fantastic experience. Truly gives a new meaning to "above and beyond". Thank you so much!
This was our first time buying from Lauria, and we will definitely be back in the future. Our salesman Derek was very knowledgeable, and just an overall nice guy. I did most of my correspondence with him online, which was really convenient because we live 40 mins from the dealership. He always responded to my emails in a very timely manner, and had all of the answers to my questions. It was a very smooth purchase. Highly recommend!
This was my second time buying a vehicle from Derek at Lauria (Sonata for me and now a Santa Fe for my wife). I went back because my first dealing with him was great. Derek is extremely responsive by email and answered all of my questions in detail. I'm an analytical person by nature (actually I tend to overthink things) and he's the type of person who cares and is knowledgeable. I live in Markham, but buy my cars in Port Hope simply because of him and that dealership. My father in law just bought a new car from him as well and he is also happy.
Their service department is outstanding. They treat their customers with professional there are no surprises the work is done on time.
Great friendly people. Gabe Sanint is outstanding - such a nice, caring man. Service is okay. Sometimes you get excellent service; sometimes not so much. It’s always a surprise.
I recently purchased a (nearly new) 2017 Elantra. I had never been to the dealership before and it was a super experience. Shane, was an awesome salesman and a really nice person...actually, everyone I had contact with was great. Huge thanks to Shaun for the amazing detailing, my neighbour thought the car was brand new. I have already recommended this dealership to several people.
I recently purchased a (nearly new) 2017 Elantra. I had never been to the dealership before and it was a super experience. Shane, was an awesome salesman and a really nice person...actually, everyone I had contact with was great. Huge thanks to Shaun for the amazing detailing, my neighbour thought the car was brand new. I have already recommended this dealership to several people.
Thanks to Justin Fountain and his general sales manager, Gabe Sanint, who went out of their way to secure us a great deal on the vehicle we had been searching for. Justin made the process of securing an online deal, including trade-in valuations, quick and easy. He, and indeed the whole Lauria Hyundai team, were pleasant and respectful to deal with, and went above and beyond to ensure that all ordered accessories were installed on time for delivery. It was definitely worth the drive from the GTA! We love our new Palisade!!
We have been loyal customers of laurias for over 7 yrs. Up to today I would have given them 5 stars, but the way my Husband and I were treated by GABE was disgusting. I have never met a more rude or arrogant human being. If this is how he talks to customers how are they still in business. Mr Bud Lauria needs to take note. We r no longer customers, nor will we ever be again. All our business will go elsewhere. Keep your rude employees, they will not upset us again.
I purchased a new 2020 Hyundai Elantra from Lauria Hyundai a few days ago, and although I had my issues with the dealership, I cannot say enough about my consultant, Richard Aiken.
Mr. Aiken was crucial in assisting me in getting a new vehicle, and made himself useful in every step of the process. From doing various calculations, to recommending cost efficient options for me considering both leasing and financing a vehicle. He is incredibly smart in his position, and work diligently to ensure I had the best experience while looking for a vehicle. I cannot say enough about how hard he worked throughout the process, while not haggling and treating me like a human being. I visited multiple other Hyundai dealerships, and while they treated me like a number, Richard wanted the best for me.
Going forward I will be taking any business I have to Mr. Aiken, and I will be recommending any of my family or friends to visit him at Lauria Hyundai.
Paul was great he helped our son buy his 1st car and gave him a great first purchase experience ! He even came in on his day off so we could pick the car up around our sons achedule. Great service
Purchasing a car from Lauria Hundai, is an ongoing family tradition. I am now the 6th person in my family to have done so. Gabe Sanint and his team have exceeded excellence, time and time again! We wouldn't buy a car from anywhere or anyone else!
I called Lauria Hyundai because my wife and I were interested in seeing a Hyundai Palisade. We spoke to a gentleman by the name of Shane Hyland he said he would have one available for us to view and test drive when we came.
When we arrived at the dealership we met Shane, he was very nice and was very knowledgeable about the Palisade. We were in a bit of a hurry because we had an appointment at another dealership to check out a different car. After taking the other car for a drive we liked the Palisade much better. I emailed Shane and asked for another appointment to have a better look at the car. When my wife and I arrived at the dealership the Palisade was in there service bay because rain was expected we were able to go over the car in better detail and take it for a better test drive. After the test drive my wife and I were sold. Marco is the Financing and warranty guy he was very accommodating to the needs we have in terms of warranty and additional coverage.
Both Shane Nd Marco were very pleasant and professional people to deal with and I would recommend anyone to see these gentlemen if they are in the market for a new vehicle.
Great service....they take the time to ensure they explain. Good Covid service
Not too pushy like other dealerships. Great place especially for returning customers.
Courteous staff. Excellent problem solving skills. Great "Covid 19 " protocol is in place. Felt like my satisfaction was their #1 priority.
This dealership is just amazing! I originally dealt with this dealer after seeing an advertisement for another vehicle on Facebook that seemed to fit the right specs for my needs. It was a vehicle I had made a decision on for sometime now after visiting local dealerships in my area and was planning on acquiring. Unfortunately due to my situation at the time of inquiry I did not qualify to obtain this vehicle through financing means however because I needed a vehicle for work Derek and Yvonne managed to work on some numbers for me with the bank and got me eventually approved for a 2017 Accent Hatchback. I am very happy with my purchase and even though the process took some time due to the pandemic, they have delivered exceptional service in every single interaction by outlining expectations beforehand in each step and for that I give a special shout out to Yvonne, she has been incredibly patient with me during the financing process and couldn't be more happy with her positive attitude and demeanor.
If anyone is looking for either a used vehicle or a Hyundai product, look no further than Lauria! You will be seeing some clients referred to by me in the near future.
Thank you once again Derek and Yvonne for your exceptional service!
Dion went above and beyond making this purchase a no stress, fun experience. Loving my new 2020 Hyundai Elantra! I highly recommend Lauria Hyundai to everyone in search of a new car. I will definitely buy here again.
Lauria Hyundai was great! Chris was very down to earth and real with us! He didn't sugar coat things to get us to buy the vehicle, or push us to spend more, he listened and worked with what we wanted and the budget we wanted to work with, he let the vehicle sell itself, and it did! We absolutely love our new ride and how safe we all feel in our new family vehicle! We are so excited to take our Palisade on new adventures! Thanks Lauria Hyundai - we would definitely recommend you guys and give you guys more of our business in the future! - Cheers, Steph
Derek Etcher and the service at this dealership were just amazing! As a customer I felt very well taken care of. All my questions were patiently answered and I am sure I got the perfect car for the budget I had. I would recommend Derek and this dealership to my friends and family. Well done! Thank you Derek!
Derek is the best agent I have ever worked with. Whether looking for new or used vehicles, give him a call. From sales to finance at this dealership, you will not find a better team.
We helped our son purchase a used vehicle from Lauria less than a month ago and the sevice has been awesome to say the least. Paul was great to deal with and was a great help throughout the process. 2 small issues cropped up and they quickly addressed them with no problems. Will continue to deal with them in the future and will most definitely be talking to them when it comes time for a new vehicle 😊
Excellent service and a pleasure to deal with.
I have had my services done here, along with some warranty-covered body work despite having procured my car from another dealer closer to where I lived at the time. Lauria is now the best option for me given my location of residence. I don't mind driving the 35 driving over an hour to get here and back because its just worth it.
Keep up the good work!
We have been to Lauria 2 times with our 2011 Santa Fe. Both times we were treated with respect from everyone there. My 2 year old was with me and was getting restless one of the ladies that work there walked over and put cartoons on for her. They offered coffee and water We are in Trenton And closer to Belleville but will never deal with them again under warranty the main computer went. It was over $1000. The car sat there because they would have a client (we bought used from a used car lot). Who was more important I guess and let the car sit. We get the car back and it wouldn’t start. The service manager argued with us that we had to pay them $200 to program the key. I will never go there again. But Lauria Hyundai we will be back to you again There are not going lose us as clients
My local Hyundai dealers all around service/customer service has been horrible the last few purchases so thought I'd make the drive to Lauria Hyundai and I'm glad I did! I had the pleasure of dealing with both Chris Dill and Gabe Saint and although we had a few hiccups everything worked out better than I could have expected, I also had the pleasure of dealing with Mandy and Aaron in the service department and quickly decided I will continue the 45 minute drive to have my car serviced by the Lauria Team.
Following up on a previous customer service issue is the best way to address any concerns a customer may have had. Laurie came out as 10 on 10 today when I was contacted by Les while waiting in their lounge. I had the opportunity to share the details of my experience which except for one issue was excellent. I feel Lauria’s team has done well in following up and if asked today I will give Lauria and team 10 on 10. Best wishes from a long time loyal customer!!!
Recently bought a Fire red Veloster. The team from Lauria were excellent! Chris Dill helped me through all my likes and dislikes to find me the perfect car!! The service staff are excellent as well! Thanks!! Highly recommend Lauria Hyundai !!!
I have bought 4 vehicles and counting from Lauria Hyundai and specifically Michael. Great to deal with. Always feel welcome and not pressured.
My family has been dealing with Lauria Hyundai for several years now. So impressed with this dealership, both sales and service. Chris Dill was our latest salesperson, very professional and kind. We will always go to Lauria Hyundai first because they are a consistently honest and dedicated business.
Paul Smith really helped me get the vehicle I wanted at the price I needed. I love the new SUV and will send my friends his way when they are looking for a vehicle. He listened to me and was nothing but helpful the entire time. 10/10!!
Fantastic staff all around. Great car buying experience. Highly recommend.
Excellent team. Best sale I've been through.
Start to finish the experience at Lauria Hyundai was second to none. Chris Dill was thorough, dedicated, and his full attention was consistent. Even though WE didn’t get a deal done, I STRONGLY RECOMMEND him for all your vehicle needs.
This is an updated review. I had commented, last week, that I wasn't particularly happy with my visit to Lauria as, after driving there from another city, I didn't see a salesperson and just left. However, it wasn't more than an hour or two later that the manager, Gabe, responded here on Google (something that a lot of businesses sadly overlook/fail to do -- to their own detriment) apologizing for the less than stellar experience, and asking me to call him. I did call him and after our conversation he asked me to come and see Derek, at least test drive the vehicle(s) I'm interested in, and let them try to make things right.
So I did return, and met with Derek, drove the 2019 Elantra (a fantastic car), and was very happy. Derek, alone, spent the better part of 2 hours with me.
I'm happy that I returned and bought a vehicle at Lauria. I do feel like they did everything they could to get me the most car for my budget.
Fantastic people to work with. Always a great job done on my vehicle. I will continue to buy and service my vehicle here. A 10/10 from me. Thumbs up!!
Leased my first car back home in 2015 and decided to finance my new car. I met with Paul Smith and I had an excellent experience with him. Very easy-going, knowledgeable and funny. He made the process of making my choice easy. Gabe and Yvonne also made it easy and they helped out with the lease-end and financing. Also a shout out to the Service Department, fantastic service. Highly recommend visiting LAURIA HYUNDAI and test driving the new models. And meet with Gabe, Paul and the Sales department.
Don’t believe the “Bring us your quote and we’ll beat it” tagline.
Weeks into a negotiation, also with other dealers and received a pretty decent quote from one in Toronto. Sent Lauria the quote, and they tell me it’s a good quote and won’t be able to beat it. Great communication with the sales rep but fell short on following through.
Shame on you for false advertising!!!
Lauria Hyundai is an amazing experience to buy a car. All staff specifically Chris Dill and Yvonne Wanamaker were very kind genuine people. Both are very great at responding to emails fast and making the customer the first priority! Chris was able to add winter tires on the my car to make sure that I was comfortable in the winter time.
The car was super clean and tidy when I received it.
Plus additional bonus they were able to have my 2018 Hyundai Elantra ready in less than one day. Super happy customer and will definetly be recommending this dealership.
The experience was a pleasure. The staff are all very friendly and profession and make you feel like you are part of there family. If you are looking for a new, affordable, and reliable vehicle then go see Derek Etcher. We bought our car through Derek and he will make sure you are in the vehicle you want and need.
The best experience for buying a car I have every had. One of the best selling points to getting a Hyundai is the sale person. I have dealt with Paul Smith a few times now. I also had my parent meet with Paul to purchase their Hyundai Santa Fe. The sales people will do everything they can to make it the best possible experience. Make Lauria Hyundai your first and last place to buy your new or used vehicle..... Thank you Paul for everything
I have dealt with Lauria Hyundai for years. The sales staff are excellent and the service staff even better.
Bought my first Veloster from Lauria in 2016, and loved it. I only parted with it the following year because of an amazing trade in deal they offered! Lauria’s service is excellent, and the staff is knowledgeable and thorough, and refreshingly honest!
Hard to find an honest business like this any more. They were so good. Thank you lauria Hyundai
We just finished our purchase of a second vehicle (and second vehicle from Lauria also!!) with Derek Etcher! - AGAIN- goes above and beyond for his customers/clients... I messaged him over the weekend and told him what I was looking for (not new) and told him our price range, and within an hour he had a couple options over to me to debate between...
an amazing experience again.
Also love the assistance and information and help from Sara Lauria !!!
just love everyone here. I recommend the dealership to everyone I know :)
Derek Etcher sold me a 2015 Santa Fe Sport 2.0T yesterday, and I can't come close to describing how amazing his service was! My dad and I spent 8 hours there making sure the car I was exchanging and the car I was buying was done just right, and Derek was great with us the entire time! I live in Toronto and made the drive to Port Hope solely based off the recommendation to deal only with Derek Etcher as he's the best. And yep, he is the best! Love the car, couldn't be happier with your service, Derek. Thank you! #customerforlife
Bought my very first car at Lauria Hyundai and could not of been happier! Micheal Amand was incredible throughout the whole process, he answered any question I could think of and took the time and patients to help me through the whole process. His service is worth visiting the dealership for!
Happy with the 2017 Elantra I just picked up this week. Gabe took the time to go over the vehicle with me when I arrived which was wonderful. My only complaint about this model is that there is no CD player built into it. I never noticed till I pulled into my driveway. Very strange & disappointing the company would leave this feature out of the car.
Got another great car from a great dealership. Need a car? Talk to Gabe at Lauria