The absolute worst experience of my life. Please, do not use this dealership. Avoid Steeles like the plague.
Sales Rep Lizz Nguyen was a pleasure to deal with. Very professional with great customer service skills. So happy with my car. She made my buying experience easy. Definitely a keeper. 5 Star Rating.
I went in looking to see it was worth trading in my 2013 Sonata. I met with Allie VanNorden to discuss my options. I told her if I was going to get a new vehicle it had to be a Santa Fe. Allie showed me some 2019 vehicles and I said I would have to think about it. Allie kept me informed of everything that was happening, her customer service is second to none. When we where about to close on the 2019 Allie got me a deal on a 2020 Santa Fe that was amazing. It stayed within my payment plan I had set myself. The only thing I insisted on was it to be Blue. Allie and the team she works with some how got me a Blue Santa Fe from outside the province. I could not be happier with Allie's customer service and would gladly recommend her to anyone who is looking for a new or used vehicle. My new Blue Santa Fe is fantastic everyone in the family loves it.
I had a good experience with the sales team.
Oil changes taking 2 hours is a bit much. My last oil change took a little over 2 hours and I thought it was just a crazy day. This is my second oil change that's taken 2 hours. I dropped my car off for the first appts at 8 thinking it might be a bit more efficient; but no.
Good company, everything was smooth and they always tried to do their best. I had the opportunity to meet Sherif and he was always willing to help with any doubt.
Went to test drive a vehicle and had the pleasure of dealing with Mesh. This man went above and beyond to help us out, was not pushy and was professional and genuine. He was always available for the many questions I had, and would respond in a very timely manner. If you are looking to purchase a new vehicle seek him out, you will not be disappointed...he's the guy to see!
Awesome people to deal with. If your local team can't do it, take it to the pros. These fine folks know everything there is to know about Hyundais and maybe some stuff it isn't necessary to know. They'll take care of you.
I recently bought my first car from Chris Smith at Steele Hyundai. I've spent more than a year shopping around, and trying to find the right car. I have to say, in all the dealerships I've been to, and salespeople I've interacted with, Chris was undoubtedly the best of them all. He was patient, knowledgable, and extremely hard working. I would highly recommend Chris Smith to anyone looking to buy a vehicle.
Bad customer service.
Had appointment at 10.They kept me waiting for almost an hour
No interaction. I would have given 0 stars if it was possible.
Garbage service.
We had a great experience helping our son buy his first car. Chris was attentive and informative. Great rates and super friendly service!
Had a couple small issues with some service done on my car, but the service manager Jim is amazing to deal with. He is extremely kind and caring, and has been extremely fair with me. Haven't had many interactions with other employees there, but if they are half as helpful as Jim this is the place to go in Halifax.
Went for oil change and tire swap all good ! Covid ready for people and very good service ! 👍🏻
Shawn Sawyer was amazing!!! I don't usually do recommendations, but when the service reaches my high standards l must. Shawn's coordinating of everything was perfect; from collecting my information for my claim to arranging my shuttle to all his follow up. Great work Shawn and I hope your managers come by and thank you.
Originally I was a little disappointed because they refused to fix an issue under warranty as I hadn't bought it from there, but after my survey Jim the customer service manager called me and the service has been exceptional. Jim is great to work with and I will keep going there.
Went in to check out a new Elantra. Alex was very professional and accommodating. He wasn’t pushy nor did he seem like he only wanted to make a sale. He was very patient with us, explained everything in detail and was totally honest and upfront with us. He was helpful by answering any questions we had. He treated us like human beings and he is a very genuine person. We had a great experience with Alex and would recommend him to anyone wanting to purchase a Hyundai. 😊 Thanks, Alex!!
Got the SUV I wanted for the price I wanted. Everything was upfront. No hidden costs.
I bought my car there almost 5 yrs ago and had a tire issue from day one at first they worked with me after a year they pretty much told me to get lost . They never tried to fix anything just wanted to keep me quiet after they got a new manager they would do nothing else and i have to put new tires on my car every year . Now i am going out to look for a car but it won't be going to Steele Hyundai. Shame on you and your staff .
Bought Hyundai Genesis v6 3.8 after 2 months engine went on it ( missfire cyl 5 , no compression ) need an engine , DONT BUY GENESIS
Great staff. Friendly and knowledgeable. I call this “ MY” Hyundai store all the time.
Amazing staff. Wonderful customer service. I had a great experience all the way through the process.
Nothing short of 10/10 experiences with the staff here. From Sales, to the Front Desk, to the Service department.
Originally went in back in 2018 looking at getting a Kona, but couldn't for unforeseen reasons. My sales rep, Benn, found the perfect balance between checking in and being overbearing. Touched base every other month or so to see how we were doing, and if we were still interested, but was never pushy.
Since going back and buying a Kona in April, their service and friendliness has been top tier. Recently went back for my 6 month/6000km service and the service was nothing short of stellar. They even sent me a video of my car while they were servicing it! Can't beat that.
Thanks for the great experience choosing my new car!! You made the process so easy. Keep being amazing. PS. Love the showroom tunes. Rock on.
Meesh is an amazing salesman. Never made us feel pressured to get something and was unbelievably helpful. He found us the perfect vehicle and explained every detail about the car to ensure it was right for us.
Highly recommend him!!!
fantastic staff!! the customer service was outstanding! this is my 3rd Hyundai from this dealership.
i have never given a review before, but i feel it important this time. The sales and service staff at Steele Hyundai is amazing. they made my purchase so easy and stress free. Thanks very much for the great experience.
Best prices. Friendly staff. Couldn’t be happier. Thanks so much. It’s nice to see great customer service For a change.
There is a reason these guys get amazing reviews. It’s because they are all true !! There are always a few “ serial “ 1 star rating people.
I came to Steele Hyundai because of their reviews. I wasn’t disappointed! Best move I’ve ever made. My wife and I are now customers for life. Great work Steele Hyundai !!
I just spent $50k+ on a new car from this dealer (my second purchase from them in 5 years). A design flaw in the key (remote) made me lose it within weeks of purchase (it fell off very easily). When I reported it, they informed me that I should have brought the key in BEFORE it was lost, as if I should have known about the design flaw. The replacement cost would be $500+ and they refuse to cover even a part of that. I've ceased all service appointments with them (for both my cars) as a result. For them, a big future net loss. Smart move, Steele.
Very friendly and helpful. I hate car shopping, but the sales staff made it so easy and fun. Great experience. I will be recommending Steele Hyundai to all my friends. Thanks for making this such a great experience!!
Very disorganized: didn’t meet scheduled times, didn’t have gas in the vehicle I was supposed to have, they were supposed to call back but I never heard from them again.
Good thing there’s another Hyundai dealership in town...
The worst service ever.
Walked in as I am considering a Palisade. Heard a lot about it... but the sales guy did not entertain me at all. His rationale - since I was driving from Moncton, I would not likely buy and hence I did not deserve a test-drive.
And I drove 240km to try a new dealership because the one in my area has a bad reputation.
No wonder the brand had a bad name...associated with it. With people like these they won’t be fixing it any time soon.
Bye Hyundai.
Service guy was nice, service appointments were booked a little too crowded for a Saturday with reduced staff, had to wait 2 hours for an oil change. Wasn't bad though. Breakfast place nearby was good and killed most of the time.
I arrived at 7:35 pm for a 7:30 appointment made in the late afternoon in response to all call from a salesman who called to tell me the vehicle was still available. The salesman did not come when the receptionist paged him, so I told her I would go out in the parking lot to look at the vehicle and she said she would send him out. Two problems-- First, it was not in nearly as good condition as he had told me. Second, it had a sold sign on the windshield. When he did not come outside, I went back in, thinking that possibly it was a different vehicle of the same model and age, but of different condition. The receptionist told me that she thought the salesman had gone home. I asked if the vehicle had been sold and she said that she thought it had been sold that afternoon. Three more problems-- the salesman did not call to tell me it had sold before he went home (he had my number and I have voicemail), he did not call to tell me he would not be there for our appointment, and the receptionist did not apologise. What a waste of time.
Ended up not getting a car from here but sales rep (Benn) was very nice and considerate compare to all the other dealers I talked to while shopping for the car. If I buy Hyundai next time, I'll definitely go back to him!
My husband and I just Purchased our fourth car today at Steele Hyundai and wouldn't go any where else. Kim from finance and Chris salesman were really pleasant and friendly and my husband and I felt very comfortable about asking questions which were answered clearly. Thanks again Kim Doherty and Chris Smith.
I have walked into Steele Hyundai a few times, and I found the customer service to be much below my standards. As being a car shopper, I have to visit multiple dealerships, but Steele Hyundai has to be one of the worst.
First, I walked in there a couple times with my friend to help him purchase a car. We weren't welcomed even once by a salesperson. I had to walk around and find a salesperson to talk with; however, I'm glad I found a great guy to help me.
Second, my friend purchased a vehicle from Steele Hyundai and it got some issues within driving less than 10k kilometres. We went to the service centre, and I spoke to the service specialist regarding the issue. He was not willing to hear the issues, kept interrupting me and was extremely rude. Whenever I asked him a question, he gave me a dirty stare and kept quiet. His questions also didn't have a full closure, for example I asked "Will my car be checked before the end of tomorrow?", he answered "Maybe". Wait.. what!? We are dropping our vehicle, and you can not tell us when you will even check it. Horrible!
Disclaimer: Steele Hyundai will also not provide you with a loaner vehicle unlike Lexus that does for me every time I go. Yes, I know this is Steele and they are Oregans, but Steele is very weak at competing.
This review is not to bash this place, or give it a bad name, but to help the management improve the facility. This cannot happen overnight; however, a staff meeting must occur and a proper training needs to be done. Also note: There is nothing against the receptionist, or any other staff, but the sales people and service specialists need to step their game up.
My Husband and I was at this Halifax location to purchase a car. We knew what we want so we had a few questions about the car and financing and we wanted to test drive the car. We waited 15 min to talk to a sales person and finally he showed up to help us but mentioned he had another customer so he is helping us at the same time. Then after all conversation we wanted to go forward to talk about financing. I ask if anyone was available at the time and he said yes and ask us to seat and wait. We waited almost 40 minutes or more, nobody acknowledged us and it was getting pretty late so we decided to leave. When we said we were leaving, it's getting late and we have been waiting for a while, sales person just said ok, and asked about our names because he didn't even got our names when we were chatting with him.
I call this poor customer service. If you guys are busy, I understand but let the customer know and not ask the to wait for 40 minutes without updates. Customers are busy too so when they finally find a time to visit the store they would appreciate a little help.
My wife and I visited Steele Hyndai last week in search of a new family car as we had outgrown our small hatch. Kaylee worked with us and provided exemplary service. She was knowledgable and let us talk through if we wanted to go new or pre owned. She offered pertinent information without pressure. Due diligence dictated we shop around and it wasnt but hours later we returned to Kempt road to buy our new Tucson. The places we visited after Steele Hyndai lacked both in comfort of environment and customer service when compared to Kaylee McGregor. At no point did she try to upsale us or pressure my wife and I. We were also lucky to work with Anette in financing. Both ladies were enjoyable to be around and though I know to buy a car with my pocketbook and not my heart I went away with the car I wanted and no stress or regret of having chose Steele Hyndai.
Was my first time buying a new vehicle. I was nervous leading up to the day with preconceived notions about car dealerships, but our sales rep Kaylee and Kim in their financing department were both incredible!
Very knowledgeable about the vehicle inventory and services offered, while also being able to quickly and easily get to the point when it came to pricing and numbers.
Would reccomend this dealership to others!
Great spot! Friendly, excellent and well organized. Love my Hyundai!
11 years and 2 cars later I still tell people about the staff at this dealership. I feel welcome and important each time I go in. They are like friends who have my best interest. Thank you all.
Mike and his team are amazing!
Excellent customer service, they always go the extra mile,. when I recently had my car written off, they spent almost as many hours as i did dealing with insurance and banks to help me get back on the road. They really earned my business, I will recommend them to any person who is in the market for a new car.
Steele Hyundai, Kempt Rd is awesome!!
Kudos to the service Dept., sales and financing.
I highly recommend to anyone purchasing new or used... :)
Was my first time buying a car here and my first EV. Both were absolutely delightful. Thanks for the great service. Two thumbs way up for these guys
Would I purchase another Hyundai? Yes
Would I purchase from Steele again? Not likely.
I purchased a 2018 Elantra two weeks ago. The salesman was easy to deal with, but the interaction I had with the dealership's sales manager almost caused me to walk away. Also, the condition my car was in when I picked it up really soured the whole experience. I purchased a brand new vehicle, which should have been in pristine condition on the day I picked it up. Instead, as I was driving away from the dealership, I noticed a long list of flaws that should not have been overlooked. Smears on all the windows, dirt on the underside of the dash panels, crumbs in the drivers door pocket, dirt on the rear seat, grass and plastic under the front passenger seats, cleaning residue drips on door panels. I could go on. When the dealership contacted me to follow up after my purchase, I expressed my dissatisfaction with the lack of effort that was put into preparing my new vehicle. The rep assured me the issue would be taken care of. I let a week pass with no word, and called back. I was assured again that my car would be given a complete detail to make up for the failings on the dealerships part. Left my car on a Saturday for 4 hours to be cleaned. When I picked my car up, my salesman told me that he inspected my car, and everything was perfect. The exterior had been washed, but everything else was largely in the same condition. The cleaner used on the rims was clearly sprayed on and left there to collect dirt. The pictures below show just how much effort was put into two attempts at properly prepping my purchase. The treatment I have received so far gives the impression either the dealership doesn't have much respect for their customers, the products they sell, or are completely disinterested in building lifelong customer relationships.
My husband and I had a wonderful experience at Steele Hyundai. We worked with Jimmy-Lee Best and he was phenomenal. He wasn't pushy or forceful but extremely knowledgeable and fair. This was our second purchase from this dealership and was a much more pleasant experience. We absolutely LOVE our Santa Fe XL and will definitely be back! Thank you for the awesome experience.
ASK FOR JIMMY-LEE, you won't regret it!
Alex Murphy was an excellent salesman to deal with, even answering text messages and emails outside of business hours which was a refreshing surprise, and he continued to be great even after the sale closed and my Santa Fe was delivered.
Felt a bit stiffed and lied to on the undercoating. Was told by the finance manager that "her guys" know where and where not to spray to avoid gunking up on board computers and sensors. As they "only work on hyundais all day long."
Brought it in the next day for the work to be done. Vehicle was picked up and then brought back by a Rust Check employee.
I knew I was overpaying for the undercoating, but I was only willing to pay that much based on a blatant lie.
Brought it in to the service dept. once so far due to the downhill brake control light being on. Ended up being a screwup by the installers of my tow wiring. Was a pretty good visit overall, but their shuttle driver actually passed gas while walking by about a foot from my face. No question, I heard it, I smelled it.
It's a natural function sure, but right in an area with customers, and a bathroom just five feet away? Come on!
I found a secluded area to sit in the rest of my visit and my vehicle was ready shortly thereafter.
Great service! I was only in for repairs but was treated wonderfully by the sales staff. 100% better automotive and customer service than O'Regan's Hyundai in Dartmouth which I no longer go to. Steele sent me with a smile on my face where O'Regan's only left a sour taste in my mouth.
The service dept at the Kempt Road Location is awesome.
This is my second Tuscon. I like it so much.
Mark in the service dept. is amazing. Knowledgeable-honest-& trustworthy.
I would not take my vehicle anywhere else.Mark goes out of his way for his customers!!
I had my 2012 Elantra in for service today. Had a grinding noise, ended up needing brake repairs. I was actually pleasantly surprised that the cost of having brakes done at the dealer was a lot less then I expected. Stewart got the repairs done on time and at the price he quoted me. Great job! I will be back! Thanks!