Had my car in for an MVI and brake service. Within a week my car was shaking and wobbling every time I got the brakes so I called and brought it back in. They told me when I was getting my inspection that I could either replace the rotors or service the rotors and I chose the cheaper option to service the rotors not knowing that it would make my car much worse and that I would be wasting hundreds of dollars. I was complaining to the service manager whose name I believe is Mark and at first he told me that rotors can't be serviced and I told him that on my bill it said they were service and then he changed what he said and said that the rear rotors were serviced however all of my rotors need to now be replaced. This just seems like to big a coincidence that they service my rotars and then my car is undriveable and they just change there story to take absolutely no blame or accountability, this is not good customer service, my next new vehicle (which was going to be the Kona electric) will now be the Rav4 hybrid.
Bought a car last week from Paul Legere. Most straightforward and honest carsalesman I've ever dealt with. Highly recommend seeing him if you're in the market for a new or used car
Took up three hours of my day, just so they could hit my credit, not once, but multiple times with several different banks - without telling me. Won’t return my calls or emails. Hasn’t even responded in regards to whether my credit was approved or declined! Every time I call and ask to speak with my dealer (Mary Ellen) or financial advisor I am told they are either on lunch break or tied up with something more important. Clearly not worth the sale, won’t be back in the future. Very unfortunate seeing that I was looking to make the switch to Hyundai, either way I will not be buying at this location.
Excellent service and very quick.
The videos are a perfect additional and add another level of professionalism.
Thanks and I've already been recommending Hyundai to my friends.
Jason
I went looking for a new to me vehicle and Michael Keddy delivered exactly what I wanted. Great service, no pressure, he is super friendly and a great guy to deal with. I couldn’t have asked for a better salesman and I’m enjoying my ride
I had a great experience dealing with both Sterling & Mike while purchasing my first car from Fredericton Hyundai, both were friendly & helpful. I had one issue, brought it to the attention of the Sales team & they were quick to work with me to remedy the issue & make sure I was happy with my purchase. Would recommend!
One of the best dealerships I’ve come across in Canada so far. They have a wonderful team with very nice service advisors, managers and technicians, everyone tries their best to help you make you feel satisfied with the service. They’ve helped me a lot with my car in previous days as unfortunately i had a lot of problems going on with the car but they did an amazing job n things turned out pretty well. Thank you everyone at Fredericton Hyundai
Thank you Micheal and Andrew for being patient with me and explaining everything in detail. Best experience I’ve had for my first purchase!
Unfortunately, I have been treated in a very bad way at this service center. Before putting in consideration that we are Hyundai cars owners they should respect people as human first and know how to talk to them in a better way instead of the aggressive and rude way I have received there. Especially the lady who receive the cars from customers which I don’t know her name, just I know one lady who was nice with me when I booked the appointment and her name is Jennie.
Fredericton Hyundai has an incredible team! They're all very professional, knowledgeable and very easy to talk to. I absolutely enjoyed my experience and would recommend Fredericton Hyundai every time!
I totally recommend Fredericton Hyundai. Great service and friendly sales team. Go see Sterling Peterson today, he will help you find the vehicle you are looking for....
I recently purchased a Hyundai from a different dealership in town, but due to a warranty issue I had to take my car to the Hyundai dealership to be serviced. I have never is all my years dealt with such poor customer service and care from this dealer. Their service center needs to sort out their priorities and learn to talk better to clientele. Needless to say, I hope I never have to take my vehicle back to this dealer; I'd rather move to a new Provence just to have better service than to deal with them again.
-a very unhappy customer
Great experience as always. Friendly staff, quick to get car in. All safety features in place during this time of social distancing. Thanks guys.
I was in for a 6 month warranty maintenance check. Nicole and the service team provided excellent service. Everything was immaculately clean and the team found some nails in one of my tires and quickly found a replacement.
Just got a 2019 elantra , dealt with Sterling. He is an excellent salesman, had the easiest , best car buying experience I've ever had. I have bought many cars and dealt with many dealships, this was hands down the easiest process , Top notch service, Thank you John , Steve and Sterling!!!
Peter Girouard, Steve Webster and Jason Kelly were all really great with us and made our recent purchase a refreshing experience. Everything was really clear and there was no pressure, confusing language or up-selling of any kind. They actually went above and beyond and threw in extras, gave us a really reasonable price for our trade in without having to haggle which was a pleasant surprise. I would do business with them again without hesitation.
Honestly the best experience I've ever had in a dealership. I bought my first vehicle there yesterday and can't say enough wonderful the staff were - Paul, the sales team member we dealt with was so kind and helpful. Steve Webster, the finance manager genuinely listened and worked with our budget. Jason, the sales manager was incredibly helpful as well. This team makes you feel like you're at home! Highly recommend.
Very pleasant with perfect service. The salesman Peter who served us is very kind and polite.
Fantastic service from the front end to he back end. Chris was very helpful and worked for me to find something within my specifications. Super nice dude who put genuine human effort into helping me, 10/10 to him. Lots more positive I could say about the financing and automotive bay but seeing is believing. And believe me, I will be visiting these folks again when the time comes around.
I had a very pleasant experience dealing with Mary-Ellen Landry. She was patient, knowledgeable and wasn't pushy at all; she was concerned about my needs and desires and I am very happy with my Santa Fe.
Excellent customer service. I would most definitely recommend Hyundai to anyone, hands down.
Staff was courteous and tried to accommodate my schedule. (I was dropping off my car on my lunch break and picking it up after work). I also appreciated the person in the service department that explained my bill.
I ranked four stars -- and not five -- because the shuttle was a bit slow for both pick up and drop off. It took the taxi 18 minutes to arrive during lunch and I waited 26 minutes for the shuttle to pick me up after work (from the regent mall).
I used the specific times to allow you to make your own decisions.
Stopped in highly considering a trade in on the new Palasade, but wasn't spoken to except when I said hello. We sat in the showroom car, looked everywhere in it and really explored it but walked out without any staff interest. Disappointing to say the least...
In reply to your reply - we weren't taken seriously and don't intend to return. We are taking our business elsewhere, as we never shopped Hyundai before anyway. Was just considering to. Also your service department seems to have ample complaints on here.
I bought my first new car from them, in August... and It was a huge mistake! I love my new car but the customer service is absolutely terrible. Once they have your money they don’t care about you, they will lie right to your face, and they will tell an existing customer that they don’t have time to see them to fix a mistake that they made. One of my biggest problems with them was that when I went in to get a mistake they made fixed they wouldn’t make time for me but when someone else(a man) went in to try to fix it for me they made time for him and did fix the problem. If I ever want a Hyundai again I will make the drive to another dealership to avoid dealing with these people again.
Excellent helpful friendly service. Fabulous waiting room, great shuttle service. Prompt and efficient!
Although I wasn't purchasing a vehicle and I expessly told them that they still allowed me a test drive answer all my questions and wrote up an estimate for payment plans buying/leasing. Excellent service
I tried calling multiple times and left many messages to the service department due to my signal lights not working. Two months later still no response or call backs. I went to the Hyundai in moncton instead. Way better service and they actually answer the phone/call you back.
A great dealership. They took the time to get the car and financing plan that fit our needs. We never felt pressured or rushed. We love the car and the service. Thanks Peter and Jason!
The worst service I've ever experienced. Went in for just an oil change and was told it would take about an hour. I actually had to wait two hours for my car to be ready. Two hours for a just an oil change! Terrible, ridiculously slow service. Will be taking my business elsewhere from now on.
I walked in and there they are, they aim to please, so nice, made me feel great!! Buying a car can be a little nerve wracking, but they made sure I understood everything and it was all good. Thanks again Fredericton Hyundai!!!
1 year after buying this car I'm disappointed.. I bought a 2017 Elantra car was great had a few issues at the beginning they gave me the car with bad breaks... then the radio stops working , keeps switching the time and station.. didn't got that fixed yet. The service was great at first! I even got the extended warranty. However, 1 Year after use. Not impressed with quality of their cars. Steering wheel looks worn out and peeling after not even a year of use and barely 20,000 km of use. Apparently not the first one and definitely not the last. They offer their cars cheap but you also get very cheap work and cheap products I would of prefer to pay more if I knew how much this is going to cost me to keep fixing this car so often
Purchased a vehicle from this dealership. Great staff, not pushy at all. Made us feel confident in our decision and offered all options without bias.
Always been treated great!
All warranty work done no hassle..
Service department very friendly
Only place that I know that will give a
Complimentary car wash and vacuum..with every service..
Keep up the good job..
Staff was very friendly and easy to talk to. Despite always being there in the late evening i never felt like i was being rushed. By far the best experience I've had dealing with a dealership.
I have loved my Elantra for 4 years now. The only thing that spoils my experience is whenever we have to deal with the Hyundai service department. I dread calling them to make an appointment now because it is never pleasant. More often than not, I'm met with rudeness (at worst) and indifference (at best). I tried speaking with the manager about one particular incident, only to discover that he has the same "style" of "service" as his staff. Having spoken to another local Elantra owner, I know that I am not alone in this opinion. I find it interesting that the showroom sales staff and management would not address this issue, as this is the sole reason that I have decided not to purchase another Hyundai when the time comes. Surely I'm not alone in that. As I am at the end of my payments, I am now receiving many advertisements and invitations, which could be interesting to me except for my reluctance to deal with the service department further.
Wes is tremendous! Above and Beyond! Timing was right and I got the right vehicle for the right price! Would highly recommend him. Everyone was a great help and super friendly
Our hyundai elantra was scheduled for an appointment tomorrow June the 4th. The car needed a new motor as the make and model are receiving recalls. We received a call less then a day before the appointment was scheduled ( Which we understand can happen) but at that point we had no choice but to drop the car off today at the end of our day before we had to pick up our kids. When we dropped the car keys we handed them off the lady at the service desk who notified us that we had to bring the car in, but since we only had a small window we had no choice but to drop the keys and leave to get our kids. The lady mentioned twice that we had to bring the car in but we stressed we didn't have time, she then took the keys and threw them on the desk with a pretty lousy attitude.
Chris & Veronic
Haven't bought a car yet bit had really good service. My toddler was acting up on the day we met with the dealer and I felt horrible. We were treated fairly and respectably. All around it was great to have Paul show us around and answer our questions.
My partner and I bought our very first car just recently. We were nervous, as we have only bought vehicles person to person in the past, so this was a big purchase for us. The staff at Fredericton Hyundai, especially Sterling Peterson and Steve Webster, we absolutely amazing. Sterling and Steve both made the whole experience less scary and overall a very positive one.
I would absolutely recommend purchasing your next vehicle from Fredericton Hyundai.
Didn't buy new car but no pressure talked with sterling and he was great
I was not satisfied because instead of diagnosing and fixing the issue, they sent me away with more unanswered questions that they didn't even have an answer to.
They didn't know how to fix a blown parking light after having me there for over an hour and now both park lights are out on a brand new 2019 Kona.
Car seems solid. Service was fast. HATE the drive-in drop off (remove that and it would be 4 star). Service is expensive, BUT they do wash your vehicle.
The family loves the new SONATA
Great sales team. Really appreciated David Wilkinson's professionalism, follow-up and thoroughness.
Great experience. Brought my first vehicle in Canada, a 2018 new Tucson. Troy and the Fredericton Hyundai team were great. Hoping to keep this relationship going as the first experience.
Nice
Fredericton Hyundai...you are the best.
2 experiences with them. I referred a friend, she bought a car and I received a $100 referral cheque. Thank you.
I then decided that I needed to upgrade as well. I ended up with an awesome 2016 Santa Fe XL, Everyone involved treated us with such respect. We purchased this car via FACETIME, a first for Fredericton Hyundai. LOL. Again Thank you and I will continue to refer family and friends to drop in to see you. Also, I would have no 2nd thoughts in purchasing from your dealership again. If you drop in to Fredericton Hyundai, ask for Wes. You will be impressed with his knowledge, friendliness and professionalism.
I was nervous making my car purchase as this was my first time going in alone to purchase a vehicle. In the past I brought a man with me so the dealer would not discriminate me for being a woman. I had BJ Currie as my sales person. He was super helpful and made me feel at ease. He answered my concerns and questions. He listen to me and offered me options that met my needs and my budget.
Staff were friendly, knowledgeable, and professional. We ended up buying exactly what we wanted and, three months in with our new Elantra, are very pleased with it. Not a negative thing to say really. Overall a fun experience!
Bought a new car around Labour Day after looking around for a few months. I was interested in a small, commuter car, and the 2013 Accent fit the bill perfectly. Tristan answered all of my questions, and was able to make the buying process exceptionally easy and pressure free. I would highly recommend stopping by. I love my new car.
Very glad I stopped in to visit the dealership....almost didn't once I saw the other review...
The salesperson (BJ) was very kind and helpful...and also his sales manager (Damir)...they answered all of my questions and took the time to explain everything without doing a pressure sale. I would recommend them to anyone looking for a new Hyundai!