We had a very negative experience with Langley Hyundai. They promised us a dealer installed back up camera upon delivery. When we arrived to pick up car there was no camera although I called and checked with our sales person; Tyler the day before. They asked for a day to get it all set up and after chasing them for three days they reneged on it. Judging by the overall experience we had it is my opinion that the unprofessional & unscrupulous conduct is a standard operating procedure for Langley Hyundai.
Great job Tom and Langley Hyundai ! We are so happy with our Santa Fe purchase today. Highly recommended !!
I recently purchased a Hyundai Tucson from Langley Hyundai. What a great experience! The gentleman I got the pleasure to work with is Asher. Asher is knowledgeable, helpful, patient and very easy to work with. He explained everything thoroughly, printed the documents for me to take home and look over. There was no high pressure sales tactics here and everything was transparent. I also had the pleasure of working with Mandy in the finance department. Mandy explained everything clearly, went through options available to me, patiently answered all of my questions. She made sure I understood everything that was on the purchase agreement. I also met the Sales Manager Tom, another very friendly person! By far the best experience I've had buying a vehicle thanks to Asher, Mandy and Tom! Everyone I encountered at the dealership was friendly and professional. I have already recommended them to friends :-)
Jeff was awesome to deal with. Very transparent pricing and pleasant interaction. Would buy my car here if I were you
We were extremely satisfied with our purchase of our 2020 Hyundai Tucson. Jeff was very friendly and attentive despite it being a busy Saturday. We never felt neglected or unsure and he made feel like we were a priority. He answered all of our questions, was very knowledgeable, funny, and gave us great options that work for our family. He made the whole experience of buying my first vehicle very comfortable. He treated us in a friendly way and didn’t push a sale or make us feel like it was all business. The dealership had a great selection and I ended up buying a vehicle I hadn’t previously considered as it worked perfect for our family. He took the time to give us quotes on the monthly payments on 2 vehicles we had narrowed it down to and was very patient while we made our choice. He took the time to show us each feature in the vehicle and how it worked (even helped set up the Apple car play). We had an equally great experience with Kirsten that helped us out with the financing. She was very knowledgeable and also made the experience way more comfortable than expected when dealing with a purchase so important. She gave us all of our options and answered all questions we had and was so nice. The lady that helped us out with the registration and insurance did a great job as well. I am an insurance broker myself and she handled everything exactly as she should have but also made it feel very easy and smooth. Everyone was professional but very personable at the same time. We brought our family members with us that have been to many dealerships previously and they were very impressed with the service we got and said that is exactly why Hyundai was a great choice. My parents also bought a vehicle from Langley Hyundai a couple years ago and they were treated equally great as well. Everyone else that I have spoken to has been as satisfied as we were. They definitely focused on the customer experience and I think that is the most important and what stood out most to us. All of my expectations of a dealership were completely proven wrong here. I would 100% recommend this dealership to anyone considering a Hyundai.
The service I received for my car recall was totally fine. No complaints. However, I was really disturbed by one employee who absolutely disregarded physical distancing in a situation that was totally avoidable. The employee just walked no more than two feet behind me when I was sitting in the waiting room waiting for my car. I saw appropriate signs about physical distancing, but clearly this employee did not care to follow sensible safety requirements. Very unfortunate.
I live in Chilliwack and decided to deal with the Langley dealership . I was very impressed with Jeff and Kristen. Anyone looking for a car ask for Jeff he gives 110%.Will definitely go back. Thanks Jeff and Kristen I'm one happy customer 🙂
Langley Hyundai was one of the 5 dealerships that I visited in my search for a new vehicle and I can honestly say that their knowledge of the vehicles and customer service was unrivalled. All of my questions were answered I felt listened to through the search, negotiations and purchase of my new car. I didn’t know I was looking for a Hyundai until I went home in one!
Friend staff. Service was fast. Frequent visits and always "You need x done, here is a quote". Not sure that is always accurate according to other mechanic looks at vehicle.
Didn't leave a review last year when it took almost 2 months for someone to call and ask "if I had been called yet" about my stereo replacement being in, but this week had a more disappointing experience.
Brought my car in for a shudder/check engine light issue. Was told I would pay a diagnostic fee if the issue was deemed not to be covered under warranty. They incorrectly diagnosed the problem as needing a "software upgrade" and I took the car home only to have a continued issue.
Made arrangements for the second time in a week to bring my car in. This time they found 2 ignition coils needed replacing (under warranty). They also recommended I change the spark plugs as soon as possible (not under warranty).
When I picked up my car the second time, I was charged a diagnostic fee because of the spark plug recommendation... Despite them having found 2 different issues covered under warranty and failing to diagnose the problem the first time they ran the test (causing me to come in twice during my work week, arrange alternate transportation twice, and drive on bad ignition coils longer than necessary).
I asked for clarification on why I'd be charged a fee despite all this. Got a vague answer about the spark plug recommendation. Not much you can do but pay it, but super disappointed and won't be returning here.
Shawn was great. Has an amazing personality and a great attitude. Didn't feel like I was dealing with a sales man instead he treated me like a friend. Very genuine and honest also transparent about payment options.
I was looking online for a vehicle and requested a quote from Langley Hyundai, Brad got back to me almost immediately with his best price and made it incredibly simple to buy a car. Came in and was done the paperwork within an hour, car was cleaned and in great shape. Thanks Langley Hyundai team and Brad for making this a pleasant experience!
In 2012 I purchased our Hyundai Sonata from this great dealership -- they were super courteous and accommodating to our needs. It's now 2020 and the car has been running great and I credit this to the excellent maintenance service I've received here over the years. They always go above & beyond and make sure this car will last for years to come. Highly recommend dealing with this location if you're in the market for any of the Hyundai models.
It can be a stressful process buying a new car but the experience with Langley Hyundai was amazing! Brad was patient and answered all my questions. He worked hard to find something that worked with my budget and met my needs. I am very happy with my new Tuscon and my experience with Brad and others at Langley Hyundai that made this process a great experience.
Langley Hyundai were fantastic. Brad sent us rates upfront, and was transparent throughout our dealings. He helped us find the perfect vehicle for our family within our budget. We highly recommend Langley Hyundai for honest, fair service.
I was having some issues with my 2015 Sonata. I called the dealership to ask about my options, Brad Dean was able to show me the options of looking at a new or used vehicle, new just made more sense for the low interest rates that Hyundai offers! It was easy, quick, he knew had all the answers to my questions and was just a genuinely nice person. Had a great experience and look forward to my first service! Go and ask for Brad, someone easy to talk to and understands customer service. PS. thanks also to Adam Sinclair!
Just wanted to say that I was happy after all of the vehicle shopping I have been doing that I finally came to Langley hyundai and was greeted by this nice young man named kobi. He helped me out with finding the right vehicle I wanted and made sure not to stretch my budget. Also he introduced me to his manager by the name of Adamo and he was kind as well. Thank you so much guys!
I needed a new car for a while now but dreaded the whole idea of shopping around, researching, analyzing and deciding so I took my time. When it finally came to it, I had visited 6 dealerships and have been talking to countless sales reps. Most of them trying to make sure that I take their deal there and then. I finally went to Langley Hyundai and was very impressed at how the team worked together to get me what I wanted. Brad was very professional and very nice to talk to. When I said I will take their offer away to think about it, they were very gracious and patient. He made sure that the whole buying experience was seamless, even staying later when I said I was going to be late for the appointment just to make sure that I was looked after. Adam the general manager was also very pleasant to deal with and helped me stay within my budget. I'm quite pleased at how it all turned out.
Thanks Brad and team!
I had a really good experience here yesterday. I got to meet Preet, one of the sales associates there and she picked out the exact cars that I had described in our short consultation and invited me to drive them right away. I got coffee, brochures and a friendly/positive experience while shopping for a car at this location thanks to Preet. I would recommend her 100% to anyone in the market, shopping around for a car. She was wonderful.
I want to send a big THANK YOU! to Service Manager, Gabriel, and the entire Langley Hyundai team who took care of me in my time of need and went out of their way to make sure my needs were met. After major engine problems traveling from Kelowna to Vancouver I was stranded with no vehicle and no way to get home. Everything ended well thanks to Gabriel's commitment to excellent customer service. Thanks again!
The service at Langley Hyundai as usual is 1st class. I only needed my tires exchanged for the winter tires I am able to store with Langley Hyundai, still they were very prompt and courteous in providing this service. In addition to that my car was returned to me washed and with the interior cleaned. Thank you Langley Hyundai.
David Walman
Well, this has been a disappointing experience but I guess what they say about used car salesmen is true. My cousin and my father purchased a used car from Langley Hyundai about 3 months ago. About a week ago I found out that while financing the car, they were lead to believe that they needed to purchase an extended warranty in order to secure financing. Upon finding out about this I spoke with a finance manager at the dealership and they basically made accusations of buyer's remorse (even though I am not the buyer, I was just hoping to get this scam rectified). Basically, I want them to cancel the warranty and they have decided they would rather not. The warranty itself is almost a third of the price of the car and likely quite a nice commission for the finance office and dealership so I can imagine why they will not return it.
My cousin is a recent immigrant and needs the car for work (tough enough to get a job as an immigrant these days). My father is quite old and not really in his prime mentally anymore. Both easy targets for high pressure sales tactics. Sad to see this is the reality what we had to deal with but I guess that's why they warn you about used car salesmen. Buyer beware.
Great service when i had to take my car in to get a fix. They're very prompt polite and very professional
I had a fantastic experience with Langley Hyundai while purchasing my 2020 Tucson. David became quite the advocate for me as the purchaser and helped my throughout the entire buying process. The servicing department is also a dream to work with. I have been servicing my cars here for several years and have never been up charged or screwed around with money or timelines. So if you are in the market for a new car go see David, he will take care of you. * I would just like to note that I have received no exchange for leaving this review. This is written strictly because I had received wonderful service and thought it will help people in the future to feel comfortable with going to this dealership. Buying a new car is never easy, bur this dealership made it a breeze. *
Helpful and courteous staff. The new Palisade is a fantastic vehicle, that I enjoy more every time I drive it.
October 12 update.
I have now had two service related visits. One at this location in Langley and one out in Calgary.
Both were positive. I have come to expect deplorable service from having had several new vehicles and being accustomed to Dodge Ram and Volkswagen, but so far Hyundai treats there customers reasonably well. They most recently installed a set of winter tires and tow hitch plus all season mats. The pricing can not be beat and the service was terrific. They were able to bend to my schedule, and offered a free shuttle service for around town while I waited. The jobs were completed on time, and the car came back washed. There wasn't anything magical, they just seem to treat there customers like they want repeat buisness. Also 2 months in I still enjoy the palisade immensely.
I had such a nice experience with the service department,great customer service.UNFORTUNATELY I TRIED TO BUY A VEHICLE WHILE MY CAR WAS SERVICED,sales person was friendly and polite but when I meet the general manager who introduce himself as Adam everything deteriorated. The general manager has quite an attitude problem and deceptive sales tactics seem to be his specialty. The guy kept contradicting himself from on question to another while insisting on being pushy and rude. I decided to shop around and see what other dealers had to offer and am glad I did. I ended up purchasing at Hyundai in Surrey and will never deal with these guys again.
Overall not bad. Great deal on the price of the car and trade in. Complications occurred with the new sales rep not communicating properly the information relayed by the sales manager, that was very frustrating. Also, the sales rep needed a stronger knowledge base of this vehicles functions, he was at a 60%. The sales rep should really know all the features on this vehicle and not have to get back to me all the time about how they worked. That being said, the staff were friendly and stuck to our time lines as far as delivery. I'd recommend this vehicle for our family members with children that need a larger SUV.
My Tucson was recalled and the service dept.
was friendly and quick to have the repairs done. I have had most of the service, my car required since it was new, done at Langley Hyundai and have been very happy with their work.
My son dropped off my 2018 Hyundai Elantra Sport, and the oil change was done quickly and satisfactorily.
Thank you for your great service!
Came in for my second oil change; all was looked after efficiently, and all levels were checked and reported on as well. Friendly service staff and expedient service.
My friend bought a brand new vehicle at Langley Hyundai. Like most people would be, she was excited to have done so. However, she was given a car with damaged accessories, adhesive residue on the hood and was deceived at time of writing the deal. She made the sales associate and manager aware of the situation right away. After showing up at the dealership a couple days after and being treated disrespectfully, she wrote a negative review which she was asked to take down being offered gas money and oil changes. She refused to accept the bribes so her refund was stalled. Unbeknownst to her, I posted a negative review, which she was asked to see that it was taken down or she wouldn’t get her cheque. Seeing that she was stressed and offended by the way the issues were being dealt, I deleted the content of the review.
When she picked up the cheque for the refund was asked again to see that my review was taken down.
What happened to proper customer service? A genuine apology and an immediate solution to issues to which they were alerted of and they admitted to have done wrong? To this date, her car hasn’t been fixed entirely. She paid and deserved to get a brand new car looking like new and certainly receive good customer service.
Ironically, the same manager that asked to see our reviews taken down posted one recently about a financial institution that did him wrong. I wonder if he was bribed to take down review in order to see his issues resolved….
Excellent customer service and maintenance service delivered on time with precision. Mechanics is not in my lines of skills, which is why I am happy to service my vehicle at Langley Hyundai. Simply said, it is peace of mind knowing the service is done for me by skillful, specilized staff. I love it! Thank you!
Lazy mechanics! I had a problem with what I thought was my transmission(noises, jerky starts). The mechanic drove it around the parking lot once and said he figured it just needed a flash update to reset the transmission shift points, ect. They did it and I drove away still hearing noises. I drove less than 50Km and it broke down. Got it towed back through my warranty and told them it was now blowing blue smoke. They checked the dipstick and the oil fill cap and said I had let it run out of oil. Quoted me $13,200 for a new engine, turbo and catalytic converter. They told me because I let the oil level drop it is Not Covered Under Warranty. My Fault.
I had it towed to a different, trusted dealership where they found the turbo was faulty and starved the engine of oil. They found the problem within a half an hour and called to tell me it would be covered under warranty. Not My Fault.
If I hadn't been told to take it somewhere else, I would have paid for repairs that should have been covered. All because they didn't take the time to really look at the problem.
Beware! Do not take your car there!
I had an extremely positive experience at Langley Hyundai. The service technicians, sales personnel, finance manager and general manager provided exceptional service and assistance . They helped me through a difficult situation I experienced with a separate auto dealer. They even followed up with me to see how I was doing afterward. These guys really deserve a metal! If you want a good experience buying a reliable vehicle, go to Langley Hyundai and you will be in great hands!
Got my fobs reprogrammed here. Service was prompt and courteous. When I remarked about the "Shop Materials" charge when there shouldn't have been any materials used since I provided the fobs, the charge was removed from the bill. Makes me wonder how many others have just paid without asking..
I really appreciated working with Asher Stephen. Got the deal I was looking for and the car we wanted. Go see Asher and Langley Hyundai for your next vehicle. Love the Kona😃😃
Went in to have Air Conditioner recharged as it was blowing warm air. Quoted me $119.00 plus taxes. Final bill was $176.00. A little above quote. When i arrived estimate was already up to $149.00. Signed for that. Oh well they see you coming. After they recharged it they told me that it wasn’t working and to correct it the cost would be $1000.00. I would like to thank them for washing my car for me. This is the second new car that I have purchased from them. Every time I have gone there it’s always been a surprise unexpected repair required. Makes you wonder just how honest they really are. Have never been offered a view of an old part!!
Had a really great experience getting service on my Hyundai. Everyone is very polite and knowledgeable, provided me with some suggestions for the best service that I needed and answered all my questions. I feel like you can trust the great quality service if you are like me and enjoy taking care of your car. Plus, your car will be washed and vacuumed which is always good. You can also wait there for your car to be done and enjoy some coffee or they can even drop you off somewhere when needed. Definitely a pleasant visit and would be happy to come back for my next services.
This Hyundai location has very good service and try to offer the best they can. Definetely would recommend to everyone who is looking to buy a car. The sales person Moe that helped me was very good informative, and try the best to offer a good deal.
Great customer service at Langley Hyundai. Service department is very accommodating and friendly. Free wifi made it easy for me to get some work done while my car was getting serviced.
Just like any other typical dealership. Bought 2018 Santa Fe. They even didn't bother to give full tank for a purchase ~25K. Not that i care about one tank of oil just that it shows the level. Went back after 6 months to sell and they would give me a number 8K less than my purchase price. Again indicates that they are all about money and customer satisfaction is not their thing
Excellent service. Even when I had to go back to the dealership the day after buying a new car to get back something of mine that was still attached to the old car I traded in, they stalled the transport of the old car so I could come in at a reasonable time and retrieve it. Brad, you have my gratitude and I'll be coming back in the future as a customer.
Brought in 2017 Santa Fe XL with wheel shake at 44,000km. >$150 diagnostic fee. "Your tires are out of round -you need new tires." I understand if this is 100% the case but have never heard of tires "going out of round" with 4km commute and after being rotated at 17,000k. There was, however, 2 follow up calls to see how the experience was as well as this survey reminder....I wonder what they actually do with feedback. I am concerned that tires do not typically go out of round under normal conditions and I was hoping for a bit more assistance than: "Buy 4 new tires" even though my factory installed ones have greater than 75% tread remaining...
I had the BEST service at this location! Adam and Brad were wonderful in helping me find what I was looking for and Jordana solidified my confidence in the purchase by explaining everything in great detail! I don’t have words for how greatful I am for this team and how in love with my new car I am! Thank you again everyone❤️
I bought a 2017 Mercedes from my sales rep Mike Vargas. He is one of best sale rep I ever met. He is direct and honest. He won't play game with you and he will do his best to get you the offer you would appreciate. Ask him questions and infos you need because he will get them for you. Highly recommend you to work with him for your next vehicle.
What an excellent buying experience. We had Moe as a salesman, and he provided great insight and information throughout the buying experience. We not only felt supported and informed regarding our decision, but at no point did we feel pressure to buy. We made the right choice with this vehicle, at what we thought was a fair price. I was recommend this dealership and the salesman!
Just bought a 2014 Hyundai Elantra GT from your location. Tyler was the salesperson helping me through the process; he was very positive and a genuinely kind person. He was able to answer any questions I had about the car. He's a great asset to your company and overall I was really pleased with the experience.
Buying a new car can be a stressful event. Ed, Nav, Adam and Nate kept it stress free!! There was no pressure, lots of laughing and a genuine effort to accommodate my needs. I love my new Elantra and will gladly recommend Langley Hyundai to anyone looking for a quality car.
Couldn't have asked for better service. I dealt with Tyler Puscas. In the end, I chose a different make, but I cant say enough about Tyler. All of our exchanges were through text and email, but he was very prompt. Often times, I bet he was waiting for ME to respond. I could tell he genuinely cared and wanted me to have a great car that I would be stoked to have in the end. He was not pushy at all. If you ever plan to inquire about a Hyundai, go to Tyler! The Langley Hyundai dealership is very lucky to have someone like him working there.
This past week has made me realize that quality products and excellent customer service are not a thing of the past.
For a few years now I have driven either a mini van or a SUV and I decided this time I wanted a new car that was good on gas but also really safe on the highway and many of the smaller cars that I had driven make you feel like you are driving in a tin can so we got the latest Consumer Report book and made a list of the features that were important to me and the cars that they recommended that had these features .
The highest on their list with these 'important to me features' was the Hyundai Elantra GT Tech so off we went to Langley Hyundai and this is were we met Mike Gallacher.
Now, Mike is 'old school' manners and customer service personified and in the past week has become a friend as well as the perfect salesman for us to work with to get the best deal and the car that I wanted.
He made himself available to fit in with our busy schedules and answered all our questions ...he even had dog cookies and a water dish that he brought out of his desk for my little Yorkie and she fell in love with him lol
Once we were thru the decision making process with Mike and the car was located it was impressive to see the way Langley Hyundai deal with the final sales process...good system, knowledgeable people to deal with and I drove home with my new car last night knowing that I may still find features that I need more instruction on but also knowing that Mike is just a phone call away....couldn't ask for more.
Thanks Mike...you are one of a kind and you found me my dream car at a price we could afford!!!
A very satisfied customer - Dianne Pateman
I had an absolutely amazing experience with the Langley Hyundai dealership. Tyler (my sales representative) was highly personable and laid back (no pressure) and made me feel confident in my purchase. There was a bit of a delay in the arrival of my car and several staff members called me to give updates as to when it would arrive. I really appreciated the personal attention and highly recommend this dealership and the entire staff.
Thanks to Marnix Vanturennout for all his help in making my vehicle purchase go so smoothly. I would recommend Marnix and the dealership to anyone who asks.