My experience at Northland Hyundai was by far the best experience I have had at any of the dealerships in Prince George. Cristina was beyond helpful and was easily the best salesperson I have ever met. She was very friendly, charismatic, and honest. After tirelessly looking for a vehicle for some time, we finally found the perfect SUV there and they were able to set us up for with everything we needed in record time. I would recommend that anyone who wants to get a new/used vehicle, should go to Northland Hyundai and ask for Cristina. You will not regret it!!
The dealership is great, they've treated me very good since the 1st time my car came through their doors. From the top down I've been treated great, no double speak, straight shooters.
Thank you Northland for your service! I was contacted with Cristina, she walked me through the process of purchasing the New Palisade 2021. She was so professional explaining the product and the Financial options, the service was so fast and everything was on time. Also, she helped me out even after the car was delivered to me in my place and solve an issue that happened when the car was on its way to me. Cristina, Thank you for your professionalism! You deserve your 5*
I would call FRAUD ALERT. I purchased the car with down-payment in cash. Seller suggested me a insurance package with reasonable price and promised I can walk out the contract as soon as I want to. However, after 4 months, I was not happy with the current company and wanted to switch to the other companies. It turned out They already used my down-payment to paid for the insurance company WITHOUT TELLING ME??? WHAT!! I have to stick with an AWFUL INSURANCE for 4 years now. Many excuses like "Sorry I could not do that or nothing we can do about that" You are kidding me. Be aware of this people, they will lure you in a unfair contract and charge you plenty of unknown fees.
The service department was outstanding this week. Gave me a fantastic car, Sonata, to use while my car was awaiting parts. Great service! Thank you.
I will recommend Northland Hyundai. Firstly I think the Sante Fe is a great vehicle, I had a 2015 and traded it for a 2021 Sante Fe Essential. I feel that I was dealt with in a respectful and honest manner, I was not pressured into anything I didn't want or need. Everyone was very friendly and respectful.
I've had nothing but excellent service with Northland Hyundai. The service crew is friendly and helpful. Where another dealer waived off an issue with a reverse sensor, stating it was wear and tear, Northland scoped it and found it to be a sensor issue, repairable under warranty. Thank-you!
There it was, the car I've been looking for, a little sporty, but still practical, kinda fast but still great on gas, all the salesman needed to do was show me where to sign, I was even going to pay in cash! No financing needed at all, and that's where my problems began. When I let the financing manager know I'd pay for it in full I was met with silence, nothing, he just didn't reply to my email. I gave it a couple days and emailed the salesman again with a couple questions, one of which was delivery, I'm from a different town and didn't feel like making the drive down if I didn't have to. So a simple question, how much is delivery, should be pretty easy to answer, but nooo of course not. His reply, "Best bet is to take the car for a spin first. If you liek it and it is the right vehicle then I can work up a deal for you. Sounds good?" ah yes that makes sense, I'll drive 6 hours there, look at the vehicle, drive back and then wait for it to be delivered to me, what a great idea! It took me close to a week to finally squeeze the answer I was looking for out of him. Once I finally got all the answers I was looking for we settled on a price and it was going to be mine! After a week of agonizing emails we finally reached the end. At least I thought... I was told my car would be delivered in a couple days between 12 and 1:30, perfect that works great! It was all settled, but then the next night, the night before it was supposed to be delivered I get notified there's a problem with the driver, and told it won't be here until Thursday now, basically a week later. So now I'm left without a vehicle for a week and a salesman that doesn't like to answer questions. One week isn't the end of the world, I survived but I thought it only fair to think that a little compensation might be in order, and I mean little, all I wanted was floor mats. So I talk to the salesman about possible compensation, annddd he doesn't reply. A couple days later I try again and he still avoids the topic, I bring it up once more, this time directly talking about him avoiding the topic and I'm left with the most political answer one could give, "I'll see what I can do, no promises though." As Thursday rolled around I was wondering when I might expect my new vehicle, after a few more emails, no answers given and questions not replied to I finally got what I was looking for, "my driver is leaving early." thanks.. To sum it all up, I fully regret starting this endeavour of buying a vehicle from them, I will never be going back to this dealership for anything whatsoever, there were constant spelling mistakes and a huge lack of professionalism, and constant questions left without answers.
Update*
Shortly after posting this review I received a call from Nathan, he helped clear the entire ordeal and made sure to get some floor mats mailed to me. This was greatly appreciated and slightly renewed my faith in the team at Northland Hyundai.
In all the years I have dealt with dealerships Northland Hyundai is by far the best. Petr and Michael went above and beyond to help us. We absolutely love our new vehicle and look forward to future purchases with them.
We have bought our second car from Northland Hyundai and were very pleased with our purchase. The staff is friendly and knowledgeable and did an admirable job of making our purchase a pleasant experience. From parts, sales, to the service department job well done. I highly recommend Northland Hyundai and hope you'll consider them for your next purchase.
Staff are friendly and helpful. Never pushy. 4 th vehicle purchased from them and have never had one fail or breakdown. Our last salesperson went out of her way to help our friend while she considered her next vehicle.
We would like to thank everyone there ...everyone is so helpful and very nice...Lance and Mariah went out of their way to make sure we were happy
Thanks again for the great car.....
Good service. Friendly
These guys are some very helpful people! Any inquiry you have they are very thorough and polite through the entire proccess. 5 stars isnt quite enough for them, having them go above and beyond to meet customer satisfaction! Thank you David and his service rep team.
Staff has always been helpful and courteous to me. Had a very good experience with the general manager, whom made sure I was completely satisfied with my service.
Extremely pushy. From the beginning, we should have driven away. Our salesman was extremely immature and ran in front of our vehicle as he thought we were leaving the lot, he wanted to "grab our attention". He showed us features that we didn't care about on the vehicles. When asked about pricing on vehicles, he admitted to having no clue what the price was. When we went on a test drive, I asked him to figure out the price of the vehicle while we were driving. Apparently it wasn't worth his time to find the pricing cause we weren't sure that we were interested in the vehicle. Second vehicle that we test drove, he still didn't have a price for us again. I asked to see the different models before test driving and he just brought whatever trim level he thought we would like. He tried selling us on their service department even though I made it clear that we will never be back for servicing as we live too far and there is a closer dealership to our home.
At the end of the day, this left a really impression of hyundai for me and I would never consider the brand.
Terry is service was great friendly great staff and nice place to go to
Great experience buying my new vehicle. No pressure and everything promptly answered. If you are looking for a great dealership I would highly recommend Northland Hyundai.
I bought a used 2009 Hyundai Accent from here in july. I had just moved across the country for a job and needed something to get me around while I got settled. I was paying cash for a vehicle and gave them my Max price ALL in that I was able to spend and made it clear that was firm.Went through the whole process and only when I sat down to sign did I see that the cost was now approximately 2000 dollars more than what was initially discussed as it was all before taxes and fees.
The day I got it home I suddenly realized that there was a crack in the front bumper that it had been duct taped in the same colour as the car. I should’ve noticed this but didn’t, but they also should have either alerted me to it or offered to fix it. I had to return to the dealership and fight for them to fix it for me, which thankfully they did.
The car was also sold to me with two sets of tires. The set that were on it and a set of winter tires. Great right? Well when I went back there in spring to get the summer tires put back on I was informed that both sets of tires were winters. And it was now up to me to buy a new set for summer. I spoke with the service department who had me speak to the salesperson I had dealt with.when I asked what they could do to remedy this I was mocked and told that normally old cars don’t even come with winter tires. The salesman told me he would talk to the manager to see what could be done. A month later I had not heard anything. I phoned the manager who had never been alerted to my questions or concerns. The excuses were that they didn’t know they were both winters, that it’s fine to drive on winter tires in the summer, etc. My concern was always that the deal with the car at the time of purchase was that I would get two sets of tires. No reasonable person would assume that they would both be winters. I just would’ve liked the courtesy for that fact to be disclosed at the time of purchase so that I could make decisions and plans around it.
The overall attitude seems to be that if you are buying a used car at a lower price point you don’t deserve honesty, transparency or decent customer service.
The manager then after much discussion offered to give me a used set if they had one lying around that fit. Which they of course did not. And then quoted me discounted prices for new sets.
I am not willing at this point to invest more in this car nor am I willing to continue to do business with this dealership and will be looking at other options.I am not one to complain or even write reviews but I was deeply disappointed with my experience here.
Thank you for coming to my ted talk.
I bought a used 2009 Hyundai Accent from here in july. I had just moved across the country for a job and needed something to get me around while I got settled. I was paying cash for a vehicle and gave them my Max price ALL in that I was able to spend and made it clear that was firm.Went through the whole process and only when I sat down to sign did I see that the cost was now approximately 2000 dollars more than what was initially discussed as it was all before taxes and fees.
The day I got it home I suddenly realized that there was a crack in the front bumper that it had been duct taped in the same colour as the car. I should’ve noticed this but didn’t, but they also should have either alerted me to it or offered to fix it. I had to return to the dealership and fight for them to fix it for me, which thankfully they did.
The car was also sold to me with two sets of tires. The set that were on it and a set of winter tires. Great right? Well when I went back there in spring to get the summer tires put back on I was informed that both sets of tires were winters. And it was now up to me to buy a new set for summer. I spoke with the service department who had me speak to the salesperson I had dealt with.when I asked what they could do to remedy this I was mocked and told that normally old cars don’t even come with winter tires. The salesman told me he would talk to the manager to see what could be done. A month later I had not heard anything. I phoned the manager who had never been alerted to my questions or concerns. The excuses were that they didn’t know they were both winters, that it’s fine to drive on winter tires in the summer, etc. My concern was always that the deal with the car at the time of purchase was that I would get two sets of tires. No reasonable person would assume that they would both be winters. I just would’ve liked the courtesy for that fact to be disclosed at the time of purchase so that I could make decisions and plans around it.
The overall attitude seems to be that if you are buying a used car at a lower price point you don’t deserve honesty, transparency or decent customer service.
The manager then after much discussion offered to give me a used set if they had one lying around that fit. Which they of course did not. And then quoted me discounted prices for new sets.
I am not willing at this point to invest more in this car nor am I willing to continue to do business with this dealership and will be looking at other options.I am not one to complain or even write reviews but I was deeply disappointed with my experience here.
Thank you for coming to my ted talk.
I just purchased an Elantra last week from them and it was a fantastic deal! Working with management was an easy and enjoyable experience. My wife loves her new car! Thank you Northland Hyundai!! I will be coming back again for my next car!!!
I am so happy with the service I got from everyone at Northland Hyundai. I was given two vehicles to test drive until I fell in love with my Tucson. I knew the features I wanted and Chris Bone helped me find what I needed and worked with Lance to go beyond the extra mile to make sure I walked away happy. The guys in financing were very nice to work with and I ended up driving away with it THAT day with an appointment in place for all the extras (block heater, hitch, etc.) installed. In fact, Chris also checked in after I walked away to make sure things are still going well!! I was nervous about purchasing a new vehicle but now I am a very proud Tucson owner 🥰
I recently bought a new 2020 Sante Fe from Hyundai. I walked into the dealership with the intentions of looking around, expecting it to take me a while to make a decision... however I was promptly approached by a wonderful sales person (Chris Bone) who listened to everything I said I was looking for, the price range that was comfortable, and all the perks I wanted in a car, he was able to find me the perfect fit, he wasn’t pushy, or too in my face, I didn’t once feel like he was just trying to make a sale. The finance department was extremely helpful and fast getting everything sorted out. My overall experience was so much better than i was expecting. I would highly recommend Hyundai to anyone I know who is looking for a new or used vehicle! The Sante Fe is absolutely amazing, drives like a dream, literally feels like a high-end luxury vehicle (it is to me anyways...) but on top of that I had an excellent sales and finance experience! Thank you so much everyone at Hyundai for making this the easiest stress free vehicle shopping experience!
4 years ago this was the worst dealership I have ever dealt with! I swore I would never deal with Northland Hyundai again! Fast forward 4 years and a phone call and promise by new management to make things right and give them a second chance! ! Jared and his team are night and day difference from the previous team! Thanks to Jared, Mike, Luke and Chris for a great experience and a now happy Northland Hyundai customer!
4 years ago this was the worst dealership I have ever dealt with! I swore I would never deal with Northland Hyundai again! Fast forward 4 years and a phone call and promise by new management to make things right and give them a second chance! ! Jared and his team are night and day difference from the previous team! Thanks to Jared, Mike, Luke and Chris for a great experience and a now happy Northland Hyundai customer!
It would be a 1-Star if Joe and Lance weren’t there. It’s always expected that you try to get a good deal for you and they will try to do business. I tried couple of vehicles and they keep on being pushy to get onto their offer! Finally the general manager literally took a class on how dealership works 101, felt so offended. I understand probably he was frustrated not getting a good price from me what he wanted but I didn’t like his one either. If something doesn’t work out we need stop that right there!
Afterwards, I bought a vehicle from PG Ford and they were fantastic!
But specially Joe (the sales guy) was so good, and I felt so bad that I could not get a car with him.
We had a very positive experience at the Prince George Hyundai ,
the staff is amazing, very helpful and willing to go the extra mile
to satisfy the customer.
I just recently bought my first new car from Northland Hyundai, and they made it an absolute dream! Incredible service, friendly staff, and made everything less stressful when buying a car. Thanks for your help!
Great to see a dealership in Prince George promoting electric vehicles. Very satisfied with the Kona Electric so far.
Excellent customer service! Thank you Joe & Lance for being so welcoming, friendly & helpful.
Great customer service. They went out their way to find me the exact vehicle I want.
Not trustworthy. I was ready to pull the trigger on a pre-owned Santa Fe I had already negotiated the price with one associate when he abruptly left the store and turned me over to another associate who promptly reneged on their offer. When I protested I was told that they weren't accepting the offer that I made to them. I said "no that's the offer he made to me!" To which I was informed that when the other guy said: "If it was $23500 would you shake on it right now?" (which seems like some kind of line that they teach them in fraudster 101), that was just a hypothetical not an offer! Absolutely slimy! I would give zero stars for that if it were possible! Don't waste your time.
Great service i called from out of town and got my questons answered made arrangements to go see it and got great service great laughs and good deal. Buying a car has never been so simple !
We were so blown away by the service we received! We bought a 2010 used van, I'm sure one of the cheapest vehicles on the lot, and not only were we thrilled with the van and confident we received a sound vehicle for a great price - but the service was unlike any other we had ever received! We first saw the van and were looking at it a few days before buying it. While we were looking, since they had just received it, they took it away to be inspected and detailed. They inspect their used vehicles SO thoroughly! We tried to come back HOURS later and they were still inspecting it. We showed up a few days later at a later time, test drove the van, took our time thinking over and discussing the price and our trade-in, and finally decided to buy it. By this time the bank we needed financing from had closed so Hyundai put us up in a hotel for the night (we were from out of town) and welcomed us back first thing in the morning. Before buying the van, it was cleaned (after being detailed a few days ago) and filled up with gas for us, all complimentary. Shortly after we made the purchase, we were downtown and a light came on in the van. We went back and they immediately figured out what had happened, brought someone in from another company, and fixed it. All it was was a monitor that had been broken during the cleaning. They were very apologetic, dealt with it as quickly as possible, and even gave us a gas card for our trouble.
We recommend them whole-heartedly for the following reason:
1) FULL disclosure. They tell you EVERYTHING about this vehicle. All the good, the bad, and every accident it has ever been in (no matter how small). You know what you are getting, which is SO comforting when you are buying used.
2) Full inspection. They pulled this thing apart, checking EVERYTHING. As I said, it was a 2010 and one the cheapest ones on the lot, but we saw for ourselves how thoroughly they inspected it.
3) Incredible service. Chris was the salesmen we worked with; he was so friendly and helpful, but not pushy at all like the typical car salesmen you picture. They were straight forward about the price and trade in value, but considerate and willing to negotiate also. We interacted with the manager as well as the owner and all of them treated us so respectfully. Like I said, they take super good care of you and you leave feeling so good about the experience.
Had a really great experience purchasing my car today. Everyone was really friendly and helpful. They also knew I was on a time crunch and got it all done and ready for me quickly! Thank you
Bought an Elantra there 7 years ago. Had great service. Had to trade it in, decided to do so back here. Well they gave me a lemon, and didn't help me repair it or give me a decent trade in price for it. This was after only owning it for a year. Thanks guys. Ended up going elsewhere and had a much better experience.
The lady in the service department was really rude to me today and unfortunately this is not my first bad experience with this dealership. I've had such great experiences at the Maple Ridge Hyundai but mostly terrible ones in PG. Northland Hyundai causes me to question whether to get another Hyundai when I buy my next car.
Update: had a nice conversation with Jared the general manager after he saw my review. Thank you for caring enough to reach out. :)
I needed a vehicle for work and found exactly what I was looking for at Northland Hyundai. Sales associate Petr Moidl did not pressure me into getting a vehicle that I did not need and was able to competently answer any questions that I had. The loan process was fair and was quick as well. My interaction with Northland Hyundai was very positive.
So glad I chose to come here! As soon as I got there I was greeted cheerfully by Chris. He was so amazingly helpful and made me feel more comfortable by helping me buy my first car. He made sure to help me find what I was looking for and to stay within my budget. I fell in love with what I found and the staff did an amazing job to get my new keys in my hands as soon as possible. I will be doing buisness there again in the future.
Had a wonderful day. Chris bone he is really good at his work. Really appreciate his work. Very happy with our new car.
super helpful and friendly staff, chris bone was fantastic and made me feel like part of the family. I ended up going home with a Tucson that I love! great job guys:)
Great customer service! You feel comfortable immediately you step inside. It was a pleasant ease finding the right car for me!
Petr is awesome, and did a fantastic job in finding my perfect car!
Fantastic customer service! Second to none!!
From the moment you walk though the door to the minute you leave, you feel like you are really appreciated and you business is valued! I was completely undecided whether or not I wanted to buy a new vehicle, so much so I wound up being at the dealership for nearly 6 hours while I went on test drives and reviewed my options. During all that time there wasn't a single second that I didn't feel like I was valued and important. The sales guy, Petr, and sales manager, Lance, were so patient and really friendly and helpful that I didn't feel any pressure to buy anything. But I did buy something, I wound up leaving there with a nice new Hyundai Tucson, and I am thoroughly glad that I did!!
Amazing customer service and very friendly people. We were treated like people not like numbers and that means a lot. They worked hard to find a vehicle that fits our needs and our budget which is fantastic. Would highly recommend them.
Great service and very helpful/friendly.
outstanding,Joel was the sales guy who sold me a 2014 Tucson it turned out that the previous owner registration papers weren't with the vehicle and it was going to take a couple days to get them fedxed up. so they put me into a 2017 elantra full tank of gas and told me to go home,they said we'll call you when all the paperwork is in and we'll drive your 2014 Tucson to burnslake and then switch .I'd say that kinda service is hard to beat ...
TOP NOTCH
I am always leery when going to a car dealership, and feel that most dealers want to make a quick buck and get you out the door. I had a completely different experience here, Deanna made me feel comfortable and helped me through the 'experience' from beginning to end, thanks D! Chris is also a great to work with and was eager to work out a fair deal including helping me with some research on other vehicles, this guy rocks! I also had the pleasure of meeting Mario whom you can tell runs this dealership with integrity, really positive great guy. Kevin and Andrew in parts found me some awesome new tires for my ride, and DJ also gave me a ride home and went over some of the other details of the RAM. Everyone was great! I don't write many reviews, usually only when I get a bad experience somewhere, but I wanted to share the positive experience I had here. In the end I'm sitting with a smoking deal on a great used Ram and going back tomorrow for free hot dogs to thank the staff again.
I like my Accent, the sales guys were great.
I went all over town looking for a certain vehicle and no one worked harder for me than the folks at Northland Hyundai. They were very friendly and there was no pressure, which I really appreciated. Great experience.
I felt very welcomed at the auto dealership by everyone I encountered. Very friendly and attentive staff that were happy to assist me and answer all my questions. They have an excellent selection of new and used vehicles on the lot, and I would definitely recommend going to Northland Hyundai in Prince George to have a look.